Understanding Change

The only thing constant in the world is that it’s constantly changing

Change

Diagnosis Implementation

Change

DiagnosisDefine the SituationIdentify the Problem – Gap Analysis

Change

ImplementationIdentify Solutions and ConsequencesChoose Best StrategyImplement

Identify Solutions and Consequences

Lewin’s Force Field Analysis

Identify Solutions and Consequences

Lewin’s Force Field Analysis

Equilibrium

Identify Solutions and Consequences

Lewin’s Force Field Analysis

Equilibrium

Driving Forces

Restraining Forces

Identify Solutions and Consequences

Lewin’s Force Field Analysis

Equilibrium

Driving Forces

Restraining Forces

Identify Solutions and Consequences

Equilibrium

Driving Forces

Restraining Forces

Start the Change Process

Lewin’s Force Field Analysis

Identify Solutions and Consequences

Equilibrium

Driving Forces

Restraining Forces

Stop and Think

Lewin’s Force Field Analysis

Identify Solutions and Consequences

Equilibrium

Driving Forces

Restraining Forces

Proceed with Caution

Lewin’s Force Field Analysis

Choose Best Strategy

Participative Change Cycle Directive Change Cycle

Choose Best Strategy

Knowledge

Attitude

Individual Behavior

Group Behavior

Knowledge

Attitude

Individual Behavior

Group Behavior

Choose Best Strategy

Participative Change Cycle

Knowledge

Attitude

Individual Behavior

Group Behavior

Choose Best Strategy

Directive Change Cycle

Choose Best Strategy

Lewin’s Change Process

Perf

orm

ance

Time

Choose Best Strategy

Lewin’s Change Process

1. Change is necessary Unfreezing of old behaviors

Lewin’s Change Process

“Radical” Unfreezing Process (Schein)1. Physical removal from normal

setting2. Undermine social support3. Demean old behavior4. Reward new behavior

Choose Best Strategy

Lewin’s Change Process

1. Change is necessary Unfreezing of old behaviors

2. Change takes place Identification and Internalization

Lewin’s Change Process

Change Takes Place Identification

• Learning from role models

Lewin’s Change Process

Change Takes Place Identification

• Learning from role models Internalization

• Learning based on survival

Choose Best Strategy

Lewin’s Change Process

3. Changes become permanentRefreezing of new behaviors

1. Change is necessary Unfreezing of old behaviors

2. Change takes place Identification and Internalization

Lewin’s Change Process

Changes Become PermanentContinuous Reinforcement

Lewin’s Change Process

Changes Become PermanentContinuous ReinforcementIntermittent Reinforcement

Competition - Positives

Creates Cohesiveness More Task Oriented Better Organized and Structured Conformity is the Rule

Competition – Negatives

See only one’s strengths and the others weakness

Competition – Negatives

See only one’s strengths and the others weakness

Hostility toward competitors

Competition – Negatives

See only one’s strengths and the others weakness

Hostility toward competitors Losers never seem themselves as

losers

Competition – Negatives

See only one’s strengths and the others weakness

Hostility toward competitors Losers never seem themselves as

losers Winners become complacent