Understanding Communication

NON-VERBAL COMMUNICATION

2

What as per you is the meaning of communication?

3

“Communication is the single most important leadership

skill.”-- Lin Bothwell

The Art of Leadership

4

The Meaning and Definition of CommunicationWhat is ‘communication’?

According to the Concise Oxford Dictionary the word means

‘the act of imparting, especially news’,

OR

‘the science and practice of transmitting information’.

It also means ‘transference and understanding of meaning.

Perfect ‘communication’ is creating the perfect mental picture.

5

Communication is the exchange of meaning , facts, ideas, opinions or emotions with others.

Communicate is derived from the Latin word ‘communicare’ – means share or participate.

The Meaning and Definition of Communication

Why do you think humans need to communicate?

The Purpose(s) of CommunicationThe purpose(s) of communication (in a group or organization)

is/are:

1.Controla)Formal: instruct, sell etc.b)Informal

2.Co-ordinate

3.Motivatea)Appreciationb)Goal setting

4.Emotional Expressiona)Colleagueb)Social Interaction: greet, abuse, cheat etc.

5.Information Sharing

6.Problem Solving

7.Conflict resolution

7

Communication Process

Sender / Source

Encodes

Expresses

Channel

Person to

person

Radio, TV

Telephone

Internet,

Print media,

etc.

ReceiverHears/sees/perceives

Gives Attention

Understands

Accepts message

Message

VerbalNon-

Verbal

Feedback improves and completes the communication

Message

8

Types of Communication

Communication

Verbal Non verbal

Oral

Appearance

Written

Body Language Voice

Posture(Erect, Slouching

Body Language

Hand Gestures(Waving, Pointing)

Sounds(Laughs, Sighs, Groans)

Head Movements(Nods, Shakes)

Eye Movements(Winking, Rolling)

Distance (Proxemics)Too Close, Aloof

Facial Expressions(Smile, Frown, Smirk)

Body ContactTouch, HandshakePatting, Back Slapping

VoiceVoice shapes communication in an important manner. Using voice well is important for good communication. Here are some tips:

Speak clearly so that you can be understood.

In public speaking, it is important to speak louder than in one-to-one conversation. Adjust

your voice according to the size of the room/ availability of microphone.

Speak at a moderate speed- neither too slow nor too fast.

Use right intonation patterns (rising, falling, rising-falling) to show that you are asking a

question, stating a fact etc.

Stress the words or parts of words properly.

Maintain a neutral and friendly tone and use pauses smartly.

Sometimes silence can also be used as an effective tool.

Appearance

How we look also tells the people a lot about us.

Appearance consists of style of dressing(choice of clothes, colour,

hairstyle etc.)

Dress in clean and ironed clothes appropriate for the occasion or work.

They may not be too formal (e.g. a three-piece suit) not too casual

(e.g. jeans or T-shirt).

Make sure your hair is neatly combed and your nails are clean.

Avoid using heavy make-up and strong perfumes as they are

distracting and inappropriate for work.

Good personal appearance influences the opinions of others positively.

Gives us a lot of self-confidence.

It a matter of using our common-sense.

P. P. THAKURASSISTANT PROFESSOR OF ENGLISH, G.S. SCIENCE, ARTS & COMMERCE

COLLEGE, KHAMGAON- 444 303 (MAHARASHTRA)

Appearance…

How do you want to look ?

P. P. THAKURASSISTANT PROFESSOR OF ENGLISH, G.S. SCIENCE, ARTS & COMMERCE

COLLEGE, KHAMGAON- 444 303 (MAHARASHTRA)

Any Questions ?

I am grateful to:

Shri Khushrwo Irani and Shri Sanjay Kale S & K Associates (Potential Unlimited), Nasik

for inputs in this presentation.

P. P. THAKUR, ASSISTANT PROFESSOR OF ENGLISH, G.S. SCIENCE, ARTS & COMMERCE COLLEGE, KHAMGAON 444303