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Understanding the Management Process. Chapter 6. The Four Main Resources of Management. Managers coordinate an organization’s resources to achieve the goals of the organization. Basic Management Functions. Planning. Planning Establishing goals and deciding how to accomplish them Mission - PowerPoint PPT Presentation
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© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 1
Understanding the Management Process
Chapter
6
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 2
The Four Main Resources of Management
Managers coordinate an organization’s resources to achieve the goals of the organization.
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 3
Basic Management Functions
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 4
Planning• Establishing goals and deciding how to accomplish
them Mission
• A statement of the basic purpose that makes an organization different from others
– Example: Starbucks mission statement-– “To inspire and nurture the human spirit – one person,
one cup and one neighborhood at a time.”
Planning
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 5
Planning (cont.)
Establishing goals and objectives• Goal
– An end result that an organization is expected to achieve over a one- to ten-year period
– Example: We will be the world leader in laptop computers.
• Objective– A specific statement detailing what an organization
intends to accomplish over a shorter period of time
– Example: We will sell 1 million laptops by the end of the third quarter this year.
– Good objectives are specific, measurable, achievable and in writing.
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 6
Planning (cont.)
SWOT analysis• The identification and evaluation of a firm’s
– Strengths– Weaknesses– Opportunities– Threats
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 7
Organizing• The grouping of resources and activities to
accomplish some end result in an efficient and effective manner
Leading and motivating• Leading
– Influencing people to work toward a common goal
• Motivating– Providing reasons for people to work in the best
interests of an organization
Organizing, Leading
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 8
Controlling• Evaluating and regulating ongoing activities
to ensure that goals are achieved
Controlling
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 9
Levels of management• Top manager—guides and
controls the overall fortunes of an organization
• Middle manager—implements the strategy and major policies developed by top management
• First-line manager—coordinates and supervises the activities of operating employees
The coordinated effort of all three levels of managers is required to implement the goals of any company.
Kinds of Managers
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 10
Key Skills of Successful Managers
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 11
Key management skills• Conceptual skills
– Ability to think in abstract terms
• Analytic skills– Ability to identify problems, generate alternative
solutions, and select the best solution
• Interpersonal skills– Ability to deal effectively with other people
• Technical skills– Needed to accomplish a specialized activity
• Communication skills– The ability to speak, listen, and write effectively
Key Skills of Successful Managers (cont.)
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 12
The ability to influence others Leadership versus management-good leaders
don’t necessarily make good managers; good managers don’t necessarily make good leaders.
Formal leadership• Legitimate power of position is the
basis for authority
Informal leadership• Not recognized formally by the
organization authority
Leadership
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 13
Autocratic• A task-oriented style. Workers are told what to do
and how to do it. Workers have no say in the decision-making process.
Participative• Leaders consult workers before making decisions.
• All members of a team are involved in identifying goals and developing strategies to reach those goals.
– Example: Google co-founders, Larry Page and Sergey Brin
Entrepreneurial• A personality-based style. The manager seeks to inspire workers with a
vision. Is very passionate, enthusiastic, charismatic, a “visionary.”– Example: Steve Jobs of Apple
No one leadership style is best. Good managers match their style to the situation.
Styles of Leadership
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 14
Tips for Successful Leadership
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 15
Chapter Quiz
1. People in an organization are what type of resource?
A. MaterialB. InformationalC. InventoryD. HumanE. Financial
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 16
Chapter Quiz
2. In executing their functions, managers must first
A. organize activities.B. establish goals.C. motivate employees.D. evaluate activities.E. select employees.
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 17
Chapter Quiz
3. One type of leadership style is
A. Autocratic.B. CEO.C. Bullying.D. Negotiator.E. Bureaucratic.