Understanding your Web and Mobile Application Experience

Understanding your Web and Mobile Application Experience Running on FMW from the Perspective of the End-user

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Jurgen de Leijer

Sr. Product Strategy Director

Oracle, Enterprise Management

May, 2014

TABLETS

SELF-SERVICE SITESMARKETING SITES

One Customer, Many Online Touch Points�Welcome to my World


SOCIAL MEDIA

SMART PHONES

DESKTOPS & LAPTOPS

E-COMMERCE SITES EMAIL

�And Unmet Expectations have Consequences

89% Percentage of customers who will begin

doing business with a competitor following a

poor customer experience

24%

I’M

OUTTA

HERE!


24% The estimated amount of online revenues

lost due to poor online user experience

16%The decrease in customer satisfaction

experienced from just a 1-second delay in

page load time

Total Cloud Control


Complete Cloud Lifecycle

Management

Integrated Cloud Stack

Management

Business-Driven Application

Management

Self-Service IT Simple and Automated Business Driven| |

Total Cloud Control


Complete Cloud Lifecycle

Management

Integrated Cloud Stack

Management

Business-Driven Application

Management

Self-Service IT Simple and Automated Business Driven| |

Business Driven Application Management

Are my customers

happy? How is the

order intake doing?

Where is the

order process

stuck?

What is the

root cause of

the problem?


End User Diagnostics

Transaction tracing

DeepDiagnostics

Approaches to User Experience Management

3

Browser

Instrumentation


Synthetic Monitoring


Real User Monitoring - Network Session Capture

Page

request

1

Browser

Acks

3


Page

response 2

Browser Instrumentation

Client Browser

ANYcompany.com


YOURcompany.com

Report Summary

•Geo-location Reporting

•Executive dashboards

•Extensive KPI and SLA monitoring

•Full alerting capabilities

•Replay of Full User Sessions

•User Flow performance analyses


•User Flow performance analyses

•Customized reporting

•Trend analyses

•Out of Box support for: Fusion Apps, SBL, JDE, EBS, PSFT, Weblogic WLPortals, Flexcubeand plain ADF built apps

Easy to setup

Overview of key reports like Geo location, User Flow completion and KPI results

“Drag and drop” graphs and

Business Reports/ Dashboards


“Drag and drop” graphs and reports and each Dashboard can be stored as ‘template’ for others to re-use

• 100+ “out of the box”reports

• Send reports to mailing lists

• Print to PDF, open in XLS

Business reports flexible out of box reports


• Create your own report section/reports

• Direct access to Data browser/BI interface possible

Automatic detection of outliers based on thresholds, dimension filters, metric conditions

Calculation can be done over 1-15 minutes worth of data at the time

Key Performance Indicator (KPI) tracking


minutes worth of data at the time

Each KPI metric is categorized (business, performance, error) and violations categorized (critical, failure, etc)

KPI violations end up in OEM as events/incidents

Keep track of key metrics in time

Trigger alerts via email, SNMP or directly to Enterprise

Business reports key performance indicators


or directly to Enterprise Manager Cloud control 12c

Set escalations, different groups to receive specific alerts

Specifically designed target for APM reporting

End User

Management

System

Management

Business Applications


FMW

Diagnostics

Service

Management

Automatic detection events happening to End Users. The events show up in the Business Application as event or

End User KPI events


Application as event or notification and will affect the “health” of the Business Application Target

Event to Diagnostics

RUEI KPI violations trigger events into EM events & incidents

Pro-Active Alert and Diagnostics


events & incidents console and allows direct access to the underlying metrics

Event to Diagnostics

RUEI KPI violations trigger events into EM events & incidents

Pro-Active Alert and Diagnostics


events & incidents console and allows direct access to the underlying metrics

Metric page – filters automatically used


Aggregation view:

See metrics on a timeline for all End User clicks

21

Instance view:

See the outliers from the alert displayed as individual End User clicks

Tracing and Diagnostics


Inspect underlying application calls made with each End User click/update

22

For each application calls trace directly into the application log files.

See each End User click/update in detail.Waterfall type charts help identify application side

Select affected User Session and review


identify application side problems.

See details for each End User click/update

23






24






25

Review full Session details – for audit purposes


Each End User click will have all underlying source data If required a replay view of the End User click can be rendered again.

26

Summary

• Exposure of data to both Business related users and IT operational users

• Integration with OEM, making sure the data doesn’t remain “stand-alone”

• Includes pro-active alerting and thresholds

A complete set of features for key user groups


• Includes pro-active alerting and thresholds

• Including BI data sets, both direct in the UI and via data exchange to any BI data store (use you end user click data for profiling)

• Wide experience with enterprise customers for many years

Questions?Join the Enterprise Manager Community


Visit us at: http://www.oracle.com/enterprisemanager

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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 29

Documents

Understanding your Web and Mobile Application Experience