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UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
UNEMPLOYMENT INSURANCE FUND
Annual Performance Plan__________________________________________________________
MTEF and Annual Performance Plan 2018/19
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
First published in 2018, by the Unemployment Insurance Fund (UIF)
Copyright © 2018
Directorate: Communication & Marketing
Pretoria, South Africa
ISBN: 978-0-621-46181-7
RP78-2018
2
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
Foreword by Minister Foreword by the Accounting Authority Commissioner’s Statement Official Sign-Off
PART A: STRATEGIC OVERVIEW
1. Situational Analysis 1.1 Performance Delivery Environment 1.2 Organisational Environment 1.2.1 Vision, Mission, Strategic Objectives, Outputs, Key Performance Indicators, Critical Success Factors & Values 1.2.2 Current Organizational Structure 1.2.3 Organizational structure description per programme2. Revision to Legislative and Other mandates3. Overview of the 2018/19 Budget and MTEF Estimates 3.1 Expenditure Estimates
PART B: PROGRAMME AND SUB-PROGRAMME PLANS 2018/19-2020/21SERVICE DELIVERY OUTCOMES AND STRATEGIC GOALS
4. Programme Performance Indicators 4.1 Strategic Objective and annual targets for MTEF and APP 2018/2019 4.2 Quarterly Performance Target for 2018/19
Technical Indicator Descriptions (ANNEXURE A)
TABLE OF CONTENTS4568
10
1112131516
18
19
23
28
3
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
______________________________________
MN OLIPHANT, MPMINISTER OF LABOUR(EXECUTIVE AUTHORITY OF THE DEPARTMENT OF LABOUR)
Signed:
4
The Annual Performance Plan (APP) is guided by the Strategic Plan (SP) of the Unemployment Insurance Fund (UIF) and it is an instrument that is designed to give real meaning to the strategic programme of action of the department and by extension, government. The APP for the period 2018/19-2020/21 contains UIF’s set of action plans to give effect to the strategic priorities that are set by the Department of Labour (DoL) for this period. The strategic objectives and outputs contained in this APP are central to the UIF’s activities and are geared towards enhancing service delivery outcomes such as:
• The creation of decent employment through inclusive economic growth;
• Realising an efficient, effective and development orientated public service and an empowered and inclusive citizenship; and,• An inclusive and responsive social protection system.
The UIF has aligned its objectives and resources to contribute in making these outcomes a reality. Over the next year, we will work very closely with our stakeholders in order to leverage and enhance service delivery.
We have set ourselves challenging milestones through this APP and we commit to the implementation thereof, working very closely with all our social partners. We also look for-ward to the stewardship and guidance from the Members of Parliament as they go about in their oversight activities working very closely with all our social partners.
FOREWORD BY MINISTER
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
______________________________________
TM. LAMATIDIRECTOR GENERAL
Signed:
5
FOREWORD BY THE ACCOUNTING AUTHORITY
The Unemployment Insurance Fund (UIF) is a public entity of the Department of Labour (DoL) and is one of the key social security agencies in the country. In pursuing its mandate, the UIF’s Annual Performance Plan (APP) is guided by its strategic plan which reflects plans for the periods 2018/19 - 2022/23.
OVERVIEW OF THE UIF STRATEGY In the next five years UIF will pursue the following six strategic objectives:
• Ensure financial sustainability;• Strengthen institutional capacity of the Fund;• Improve service delivery;
• Collaborate with stakeholders to improve compliance with UIF Acts;• Provide easy to use services through multiple access points; and• Enhance employability of UIF beneficiaries, enable entrepreneurship and preserve jobs.
These strategic objectives were derived from the four strategic outcomes targeted over the five year strategic plan period which are informed by three of the fourteen government outcomes:(i) Decent employment through inclusive economic growth;(ii) An efficient, effective and development orientated public service and an empowered inclusive citizenship; and(iii) An inclusive and responsive social protection services.
UIF has targeted the following strategic outcome oriented goals: • Improve revenue collection from employers;• Improve benefit payment to beneficiaries; • Participate in government initiatives of creating and sustaining decent employment; and • Ensure effective administration of UIF operations.
The UIF recognises that to achieve its objectives it must develop performance measures for each financial year and constantly monitor and evaluate its performance. The Auditor General has identified gaps in the reporting methods applied on UIF investments and in some areas relating to performance information, which led to the Fund obtaining a disclaimer audit opinion. The department has raised a concern with the Commissioner in relation to the disclaimer, and he has shared a plan aptly called “Operation Clean Audit” to improve the situation.
UIF has also developed the Service Delivery Action Plan that is anticipated to radically improve service delivery during the 2018/19 financial year and beyond. Progress on the implementation of this plan and “Operation Clean Audit” will be monitored through governance structures of the department.
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
COMMISSIONER’S STATEMENT
6
• Provide easy to use services through multiple access points; and• Enhance employability of UIF beneficiaries, enable entrepreneurship and preserve jobs.
The number of people who benefit from the Fund increases every year and in the previous financial year we have been able cushion more than 750 000 beneficiaries against the pangs of hunger through benefits payment of more than R 8,47 billion. According to StatsSA unemployment rate remained high at 27.7% in the third quarter of 2017 and with several companies putting section 189 notices during the year, it is clear that claims for the unemployment benefit are set to increase significantly by the end of the 2017/18 financial year.
However, UIF is our equal to the task and contributors can rest assured that we will be able to meet our claims obligations and continue to fund poverty alleviation schemes that assist to re-skill them to increase their prospects of re-employment. The Fund has reviewed its mission, vision and objectives in order to reposition itself as a caring, customer-centric organisation. The repositioning of the Fund places the customer at the centre of its all activities and this has necessitated a major shake - up of our business processes, standard operating guides, policies, annual targets, and service delivery models. A key component of this development is the Service Delivery Action Plan, which outlines key activities to be embarked on to improve service delivery within the UIF.
For the first time in ten years the Fund re-ceived a disclaimer from the Auditor General. This negative audit opinion was largely due to unreliability of information on investments, and we were also found wanting in some areas of our performance. Although this is a blight on previous glorious performances of the Fund, we delight at the learning oppor-tunity this adversity has presented to us. UIF management has committed to turn things around through the “Project Clean Audit”
The Unemployment Insurance Fund continues to play a critical role in providing social security in South Africa. Our new vision as the UIF is to be a caring, accessible and customer centric UIF that contributes towards poverty alleviation. This vision is born out of a need to improve the service we offer to our customers, we want them to experience a caring and courteous treatment when interacting with UIF and receive their well - deserved benefits and the right time every time.Therefore the Annual Performance Plan is aligned to the following strategic objectives that the Fund will continue to pursue in the next five years:
• Ensure financial sustainability;• Strengthen institutional capacity of the Fund;• Improve service delivery;• Collaborate with stakeholders to improve compliance with UIF Acts;
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
______________________________________
T. MARUPINGUNEMPLOYMENT INSURANCE COMMISSIONER
7
, which outlines vigorous actions to be taken to address the AG’s findings. We are going to work closer with our investment partners and the AG to address the findings and we are well equipped to perform better in the next financial year and beyond.
We are aware that workers are waiting in bated breath for the implementation of the Unemployment Insurance Amendment Act of 2016 that was approved by the president. UIF has been working on regulations that are necessary to effective implementation of this Amendment Act and we are delighted to announce that the regulations have been approved by the Minister of Labour, and sections of the Amendment Act that were taken for review have been approved by Parliament. We anticipate that promulgation for implementation to be announced before the end of the fourth quarter of the 2018/19 financial year.
The Fund is still committed to the national imperative of job creation and providing skills for UIF beneficiaries in order to increase their chances of re-employment. In the previous financial year about 6700 beneficiaries participated in various poverty alleviation schemes at a cost of more than R 160 million. Although commendable, we feel 6 700 is very low considering the number of people who are...
unemployed and those who are retrenched. Therefore in this APP we have drastically increased the target to 450 000 in order to achieve high levels of impact, while ensuring that we reach out to as many people as possible.
Sustaining sound financial performance and position of the UIF is dependent on investment intelligence in the market. The Fund’s investment portfolio is subject to market risks that we need to be concerned about. The reshuffling of cabinet in December 2015 and the recent Steinhoff debacle are two examples of such market risks. The two incidents have had a huge negative impact on the Fund’s investments, therefore it is imperative for our investment strategy to be subjected to constant review to ensure that we respond positively to economic conditions and maximise investment returns.
The success of any organisation is dependent largely on its people and systems. To monitor organizational performance, the UIF continues on improving the performance management system. In line with the government’s increased focus on managing performance information, monitoring and evaluation the UIF is implementing improved procedures to ensure compliance with the National Treasury and Auditor General recommendations.
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
It is hereby certified that this Annual Performance Plan:
• Was developed by the management of the Unemployment Insurance Fund under the guidance of the Minister of Labour, MN Oliphant and Deputy Minister, S P Holomisa;• Was prepared in line with the Strategic Plan of the Unemployment Insurance Fund; and• Accurately reflects the performance targets which the Unemployment Insurance Fund will endeavour to achieve given the resources made available in the budget for 2018/19 fiscal year.
H. MHLONGO
CHIEF DIRECTOR: CORPORATE SERVICES
SIGNATURE:__________________________
NB. MNCONYWACHIEF DIRECTOR: LABOUR ACTIVATION PROGRAMME
SIGNATURE:__________________________
F. PUZICHIEF FINANCIAL OFFICER
SIGNATURE:__________________________
J. KUMBICHIEF DIRECTOR: OPERATIONS
SIGNATURE:__________________________
OFFICIAL SIGN-OFF
8
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
P. HOLOMISA, MPDEPUTY MINISTER: LABOUR
SIGNATURE:__________________________
T. LAMATIDIRECTOR-GENERAL: LABOUR
SIGNATURE:__________________________
APPROVED BY:M. OLIPHANTMINISTER OF LABOUR
SIGNATURE:__________________________
T. MARUPINGUNEMPLOYEMENT INSURANCE COMMISSIONER
SIGNATURE:__________________________
9
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
PART A: STRATEGIC OVERVIEW
1. SITUATIONAL ANALYSIS
1.1 PERFORMANCE DELIVERY ENVIRONMENT.
There have been no changes to the UIF’s performance delivery environment. The Fund’s strategic and policy approach will continue to be derived from the policy directives of the Department of Labour, Minister of Labour’s Programme of Action and Performance Delivery Agreements. The performance target and indicators for the current financial year were aligned with the recommendations of the Auditor General and the National Treasury’s Framework for Managing Performance Information and the Framework for Annual Performance and Strategic Plans as issued by National Treasury.
This alignment has resulted in outputs, performance targets and indicators, meeting the recommended criteria of being SMART (Specific, Measurable, Achievable, Reliable and Time Bound). The performance indicators have also been improved to ensure that they meet the criteria of being Reliable, Well-Defined, Verifiable, Cost Effective, Appropriate and Relevant.
The Unemployment Insurance Board recommends to both the Minister (Executive Authority) and the Director General Labour (Accounting Authority) the approval of the Fund’s Strategic Plan and the Annual Performance Plan.
The Unemployment Insurance Board has overseen the process of planning and budget preparations.
1.2.1 VISION, MISSION, STRATEGIC OBJECTIVES, OUTPUTS, KEY PERFORMANCE INDICATORS, CRITICAL SUCCESS FACTORS & VALUES.
1.2 ORGANISATIONAL ENVIRONMENT
VISIONA caring, accessible and customer
centric UIF that contributes towards poverty alleviation
MISSIONThrough multiple channels, we will
deliver both financial and social relief, to the right person, at the right time, every
time.
VALUESTransparency, Mutual respect, Client-centered services, Integrity, Accountability, Team
work, Caring for our people
10
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
STRATEGIC OBJECTIVES
CRITICAL SUCCESS FACTORS
OUTPUTS
Ensure financial
sustainability
Strengthen institutional
capacity of the Fund.
Improve service delivery
Collaborate with stakeholders
to improve compliance with
UIF Acts
Provide easy to use services
through multiple access points
Enhance employability of
UIF beneficiaries,
enable entrepreneurship and preserve jobs
Sound financial
management
Social responsible investment
80% of Social Responsible investment
100% of invoices
paid within 30 calendar days
after receipt by the UIF
Vacancy rate reduced to
≤ 10%
90% of benefits claims
processed within 15% working days
95% of new companies issued with registration
document within 2 working days
Free WI-FI in 126 sites
SAP release 1 implemented
65 000 new registered employers
250 000 new employees
registered with the Fund
450 000 beneficiaries provided with
learning and/or work place experience
90% of Training Lay-Off
Scheme approved within 20 working days
Maintain Staff establishment
Improve client service
Ease of doing business
Improved compliance
Improved Technology
Enhanced employability, preserve jobs.
11
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
12
1.2.2 CURRENT ORGANISATIONAL STRUCTURE
DIRECTORATE:RISK
MANAGEMENT
UNEMPLOYMENT INSURANCE COMMISSIONER
DIRECTORATE:INTERNAL AUDIT
CHIEFDIRECTORATE:CORPORATE
SERVICES
CHIEFDIRECTORATE:OPERATIONS
CHIEFFINANCIALOFFICER
CHIEFDIRECTORATE:
LABOURACTIVATION
PROGRAMME
Directorate:Compliance
Directorate:Provincial Support
Directorate: Operations
Directorate: Labour Activation
Programme
Directorate: Labour Activation
Programme
Directorate:Investment
Management and Actuarial Services
Directorate: Budget Expanditure and
Bank Reconciliation
Directorate: Supply Chain Management
Directorate: Income
Directorate: Financial Reporting
Directorate: Labour Activation
Programme
Directorate: Human Resource
Management
Directorate:Organisational Effectiveness
Directorate: Legal Services
Directorate: Policy Development, Strategic Planning,
Monitoring & Evaluation
Directorate:Information and Communication
Technology
Directorate:Board Services
Directorate: Communications and
Marketing
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
13
1.2.3 ORGANISATIONAL STRUCTURE DESCRIPTION PER PROGRAMME.
A. PROGRAMME 1: ADMINISTRATIONProgramme purpose: To provide management, strategic and administrative support to the fund
OFFICE OF THE COMMISSIONERProvide strategicleadership and overall management ragarding the administration and overall operations of the Fund
CORPORATE SERVICESTo provide support and an enabling environment for the Fund to meet its strategic objectives through placing the right people at the right time.
CHIEF FINANCIAL OFFICERProvide financial governance on financial management and accounting services of the Fund.
INVESTMENT MANAGEMENTProvide financial governance on financial management and accounting services of the Fund.
SUPPLY CHAINMANAGEMENT AND AUXILIARY SERVICES•Enhance supply chain management processes and systems to be in line with the regulatory framework and governance best practices. •Provision of intergrated financial administration and supply chain management services •Records management; & •Assets facilities management.
EXPENDITURE, BUDGET, AND BANK RECONCILIATIONS•Creditor and expenditure management.•Claims payments; •Reconciliation of bank accounts; & •Intergated budget planning and management.
HUMAN RESOURCE MANAGEMENT•Training and development of staff; •Maintaining sound labour relations; •Promoting equality in the Fund; •Performance management; •Recruitment and selection; & •Provision of service condition and benefits.•Protection of vulnerable workers.
INTERNAL AUDITIndependently focus on reviewing the internal controls of the Fund; reviewing risk management, governance processes and programs of the Fund
RISKMANAGEMENTEnterprise wide risk management; and fraud investigations
COMMUNICATION & MARKETING•Provision of communication services;•Provision of marketing services; and •Advertising, branding and publications.
FINANCIAL REPORTING•Compilation and submission of the Annual Financial Statement and Auditor General as well as publication of AFS in the annual report. •Management of financial reporting; and •Provision of financial systems support.
LEGAL SERVICES•Provision of legal services
ORGANISATIONAL EFFECTIVENESS•Job design and evaluation;•Change management; and •Business process development and mapping
BOARD SERVICES•Enhance good governance of the organisation;•Board support and administration;•Compliance management & Governance;•Security management services. Policy management
INCOME MANAGEMENT•Management of revenue & debt collection process & management of payroll audits & enforcement.
INFORMATION & COMMUNICATION TECHNOLOGY•Manage the Funds projects; and Develop and implement ICT governance model.
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19ABSA TOWERS, TSHWANE
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
B. PROGRAMME 2: BUSINESS OPERATIONS
C. PROGRAMME 3: LABOUR ACTIVATION PROGRAMME
Programme purpose: To collect contributions and pay benefits.
Programme purpose: Provide strategic leadership and guidance on the implementation of the Labour Activation Programmes.
The programme consists of the below sub-programmes:
Chief Directorate: Operations• Management and administration of benefits payments;• Management and administration of declaration processes;• Monitoring of provincial office performance;• Provision of Call Centre services; and• Registration of employers.
Chief Directorate: Labour Activation Programme• Develop strategies and policies to guide the monitoring of Labour Activation Programmes.• Maintain partnership and network with relevant stakeholders involved in Labour Activation Programmes.• Provide funding to the institutions identified with the responsibility of executing Labour Activation Programmes.
15
2. REVISION TO LEGISLATIVE AND OTHER MANDATES
There have been no significant changes to the Unemployment Insurance Fund’s legislative and other mandates.
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
R3 882 481R3 505 600 R3 891 351 R4 122 217
Total Budget
3. OVERVIEW OF THE 2018/19 BUDGET AND MTEF ESTIMATES
3.1 EXPENDITURE ESTIMATES
Administrative Budget of the Unemployment Insurance Fund per Programme
Budget
PROGRAMME 1: ADMINISTRATION
TOTAL ADMINISTRATION BUDGET PER PROGRAMME
2017/2018(Revised Estimate) 2018/2019
R’000
R2 138 262
R’000
R1 844 206
2019/2020
R’000
R2 037 965
2020/2021
R’000
R2 154 648
Budget
PROGRAMME 2: BUSINESS OPERATIONS
2017/2018(Revised Estimate) 2018/2019
R’000
R1 737 722
R’000
R1 658 270
2019/2020
R’000
R1 846 525
2020/2021
R’000
R1 960 331
Budget
PROGRAMME 3: LABOUR ACTIVATION PROGRAMME
2017/2018(Revised Estimate)
2017/2018(Revised Estimate)
2018/2019
2018/2019
R’000
R’000
R6 497
R’000
R’000
R3 124
2019/2020
2019/2020
R’000
R’000
R6 861
2020/2021
2020/2021
R’000
R’000
R7 238
16
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
OVERVIEW OF THE 2018/19 BUDGET AND MTEF ESTIMATES
R2 138 267
R1 737 722
R1 723 120
R14 602
R6 497
R6 497
R3 882 481
R1 844 206
R1 658 270
R1 647 980
R10 290
R3 124
R3 124
R3 505 600
R2 037 965
R1 846 525
R1 831 105
R15 420
R6 861
R6 861
R3 891 351
R2 154 648
R1 960 331
R1 944 063
R16 268
R7 238
R7 238
R4 122 217
Programmes
Programme 1: Administration
Programme 2:Business Operations
Grand Total forProgrammes:
Programme 3:Labour Activation Programmes
Strategic Objective:Ensure Financial Stability
Strategic Objective:Improve Service Delivery
Strategic Objective:Enhance employability of UIF beneficiaries, enable entreprneurship and preserve jobs.
Improve Compliance To TheUnemployment Insurance Act
2017/2018(Revised Estimate) 2018/2019
R2 138 262R1 844 206
2019/2020
R2 037 965
2020/2021
R2 154 648
17
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
PART B: PROGRAMME AND SUBPROGRAMME PLANS 2018/19-2020/21 SERVICE DELIVERY OUTCOMES AND STARETEGIC GOALS
In the medium term, the UIF will contribute mainly on the following outcomes:
• Outcome 4: Decent employment through an inclusive economic growth; • Outcome 12: An efficient, effective and development oriented public service and an empowered and inclusive citizenship; and• Outcome 13: An inclusive and responsive social protection system.
The Fund will contribute mainly to the following strategic objectives of the Department of Labour:
• Contribute to decent employment creation (DOL strategic objective 1, Outcome 4);
• Strengthening social protection (DOL strategic objective 5, Outcome 13); and
• Strengthening institutional capacity of the Department of labour (DOL strategic objective 8, Outcome 12).
Unemployment Insurance Fund’s strategic objectives:
• Ensure financial sustainability (DOL strategic objective 8, Outcome 12);
• Strengthen institutional capacity of the Fund (DOL strategic objective 8, Outcome 12).
• Improve service delivery (DOL strategic objective 5, Outcome 13);
• Collaborate with stakeholders to improve compliance with UIF Acts (DOL strategic objective 3 & 5, Outcome 13);
• Provide easy to use services through multiple access points (DOL strategic objective 3 & 5, Outcome 13);and
• Enhance employability of UIF beneficiaries, enable entrepreneurship and preserve jobs (DOL strategic objective 6, Outcome 4);
18
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
OUTPUT
Sound financial
management
Social responsible investment
Percentage of total
mandated Social
Responsible Investment committed
Percentage of Administrative expenditure (excluding
capex)maintained
10% 9.9% 11.1%(2038016/18239065x100) of admin
expenditureas at March
2017
≤ 15% by March 2018
≤ 15% by March 2018
≤ 15% by March 2018
≤ 15% by March 2018
Percentage of valid invoices paid within 30 calendar days after receipt
by the Fund
100% within 30 calendar days by March 2019
100% within 30 calendar days
by March 2020
100% within 30 calendar days by March 2021
New Indicator New Indicator New Indicator New Indicator
85% (R7 930m) of the total
mandated So-cial Responsible
Investment invested by March 2014
68% ( Total invested/
Committed R7 688m)
85% (R 20 935 691
043/24704 553x100) of
total mandated social responsible investment com-mitted by March
2017.
80% by March 2018
80% by March 2019
80% by March 2020
80% by March 2021
ESTIMATEDPERFORMANCE
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
AUDITED/ACTUAL PERFORMANCE MEDIUM TERM TARGETSPROGRAMME
PERFORMANCEINDICATOR
4. PROGRAMME PERFORMANCE INDICATORS 4.1 STRATEGIC OBJECTIVE AND ANNUAL TARGETS FOR MTEF AND APP 2018/2019
PROGRAMME 1: ADMINISTRATION
Purpose: provide management, strategic and administrative support services to the Fund.
There are no changes to the budget structure.
Strategic Objective 1: Ensure Financial Sustainability
Strategic Objective 2: Strengthen Institutional Capacity of The Fund
OUTPUTESTIMATED
PERFORMANCE
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
AUDITED/ACTUAL PERFORMANCE MEDIUM TERM TARGETSPROGRAMME
PERFORMANCEINDICATOR
Staffestablishment
maintained
Percentage of vacancy rate
reduced.
14.7% 20.3% 22.9% Vacancy rate reduced by
10% byMarch 2018 (Baseline is 22.9 as at 31
Mach 2017)
Vacancy rate reduced to≤ 10% by
March 2019
Vacancy rate reduced to≤ 10% by
March 2020
Vacancy rate reduced to≤ 10% by
March 2021
19
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
PROGRAMME 2: BUSINESS OPERATIONS
Purpose: To collect contributions and pay benefits.
There are no changes to the budget structure.
Strategic Objective 3: Improve Service Delivery
OUTPUTESTIMATED
PERFORMANCE
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
AUDITED/ACTUAL PERFORMANCE MEDIUM TERM TARGETSPROGRAMME
PERFORMANCEINDICATOR
Improved Client Service
Ease of doing business
Percentage of valid claims (Unemployment benefit) with complete information approved
or rejected within specified time frames.
90% within 15 working
days by March 2018
90% within 15 working
days by March 2019
90% within 10 working
days by March 2020
90% within 10 working
days by March 2021
90% within 5 working days
by March 2018
95% of payment
documents processed
within within 7 working days of receipt by
31 March 2018
90% within 10 working days
by March 2018
90% within 10 working
days by March 2019
95% within 6 working days
by March 2019
90% within 2 working days by 31 March
2018
95% within 2 working days
by March 2019
90% within 10 working days
by March 2019
95% within 10 working days
by March 2020
100% within 10 working days
by March 2021
100% within 2 working days by
March 2020
100% within 2 working days
by March 2021
90% within 20 working days
by March 2019
90% within 5 working days
by March 2020
95% within 4 working days
by March 2020
90% within 20 working
days by March 2020
90% within 5 working days
by March 2021
95% within 3 working days
by March 2021
90% within 15 working days
by March 2021
Percentage of valid claims (In-service
benefits; Maternity, illness and adoption
benefits) with complete information approved
or rejected within specified time frames.
Percentage of valid claims (Deceased
benefit) with complete information approved or
rejected within specified time frames.
Percentage of benefit payment documents created after receipt within specified time
frame.
Percentage of new companies created
with a registration document
(UI54) within 2 working days.
Percentage of applications with
complete information issued with compliance certificates or tender
letter within 10 working days
92%
91% 82% 89%
Newindicator
Newindicator
Newindicator
Newindicator
Newindicator
Newindicator
Newindicator
Newindicator
Newindicator
Newindicator
90% 84%
88% 87%
89%
20
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
Strategic Objective 4: Collaborate With Stakeholders To Improve Compliance With UIF Acts
Strategic Objective 5: Provide Easy To Use Services Through Multiple Access Points
OUTPUTESTIMATED
PERFORMANCE
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
AUDITED/ACTUAL PERFORMANCE MEDIUM TERM TARGETSPROGRAMME
PERFORMANCEINDICATOR
Number of newly registered
employers per year
Number of newly registered
employees with the Fund.
New indicator
4 % (61,198) by March 2015.
3.49% (53 261) by March 2016.
58 531 by March 2017
60 000 by March 2018
65 000 by March 2019
250 000 by March 2019
70 000 by March 2020
250 000 by March 2020
75 000 by March 2021
250 000 by March 2021
New indicator New indicator New indicator
Improved compliance
OUTPUTESTIMATED
PERFORMANCE
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
AUDITED/ACTUAL PERFORMANCE MEDIUM TERM TARGETSPROGRAMME
PERFORMANCEINDICATOR
Number ofprovincial sites upgraded with free Wi-Fi toaccess UIFsystems.
Integrated claims management
System (ICMS) implemented.
New indicator
New indicator 126 provincial sites by March
2019
Develop, test and deploy release 1 by March 2019
50 provincial sites by March 2020
Develop, test and deploy release 2 by March 2020
50 provincial sites by March 2021
Implement in all provinces by
March 2021
New indicator
New indicator
New indicator
New indicator
New indicator
New indicator
Improved Technology
21
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
PROGRAMME 3: LABOUR ACTIVATION PROGRAMMES
Purpose: To enhance employability.
There are no changes to the budget structure.
Strategic Objective 6: Enhance Employability of UIF Beneficiaries, EnableEntrepreneurship and Preserve Jobs.
New indicator New indicator
OUTPUTESTIMATED
PERFORMANCE
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
AUDITED/ACTUAL PERFORMANCE MEDIUM TERM TARGETSPROGRAMME
PERFORMANCEINDICATOR
Enhanced employability
Job preservation
Number of UIF beneficiariesprovided with
learning and/or work placeexperience
opportunities
Percentage of Training Lay-off Scheme (TLS) applications
with complete information approved or
rejected by the delegated
authority within specified
timeframes.
5 applications received 2
approved and 3 rejected within 30
days.
5084 UI beneficiaries/ In-training by March 2015
3258 UIbeneficiaries
trained
6 000 5 000 450 000 by March 2019
1 000 000 by March 2020
2 000 000 by March 2021
100% within 20 working days by
March 2018.
90% within 20 working days by
March 2019
90% within 15 working days by
March 2020
95% within 15 working days by
March 2021
22
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
4.2 QUARTERLY PERFORMANCE TARGETS FOR 2018/2019
PROGRAMME 1: ADMINISTRATION
Strategic Objective 1: Ensure Financial Sustainability
Strategic Objective 2: Strengthen Institutional Capacity of The Fund
OUTPUT
OUTPUT
QUARTELY TARGETS
QUARTELY TARGETS
PROGRAMME PERFORMANCE INDICATOR
PROGRAMME PERFORMANCE INDICATOR
REPORTINGPERIOD
REPORTINGPERIOD
ANNUALTARGET
ANNUALTARGET
1st
1st
2nd
2nd
3rd
3rd
4th
4th
2018/19
2018/19
Percentage of administrative expenditure (excluding capex) maintained
≤ 15% byMarch 2019
100% within 30 calendar days by
March 2019
100% within 30 calendar
days
≤ 15% ≤ 15% ≤ 15% ≤ 15%
100% within 30 calendar
days
100% within 30 calendar
days
100% within 30 calendar
days
80% by March 2019
Vacancy rate reduced to ≤ 10% by March 2019
20%
Reducevacancy rate
to ≤ 15%
Reducevacancy rate
to ≤ 11%
40%
Reduce vacancy rate
to ≤ 13%
Reduce vacancy rate
to ≤ 10%
60% 80%
1.1 QUARTERLY
Sound financial management
Social responsible investment
Staffestablishment
maintained
QUARTERLY
QUARTERLY
QUARTERLY
1.2
1.3
1.4
Percentage of valid invoices paid within 30 calendar days after receipt by the Fund.
Percentage of total mandated socialresponsible investment committed
Percentage of vacancy rate reduced.
23
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
PROGRAMME 2: BUSINESS OPERATIONS
Strategic Objective 3: Improve Service Delivery
90% within 15 working days by
March 2019
90% within 10 working days by
March 2019
90% within 20 working days by
March 2019
95% within 6 working days by
March 2019
95% within 2 working days by
March 2019
90% within 10 working days by
March 2019
90% within 15 working days
90% within 10 working days
90% within 20 working days
95% within 6 working days
95% within 2 working days
90% within 10 working days
90% within 15 working days
90% within 10 working days
90% within 20 working days
95% within 6 working days
95% within 2 working days
90% within 10 working days
90% within 15 working days
90% within 10 working days
90% within 20 working days
95% within 6 working days
95% within 2 working days
90% within 10 working days
90% within 15 working days
90% within 10 working days
90% within 20 working days
95% within 6 working days
95% within 2 working days
90% within 10 working days
Improved Client Service
QUARTERLY
QUARTERLY
QUARTERLY
QUARTERLY
QUARTERLY
QUARTERLY
2.1
2.2
2.3
2.4
2.5
2.6
Percentage of valid claims (Unemployment benefit) with complete information approved
or rejected within specified time frames
Percentage of valid claims (In-servicebenefits; Maternity, illness and
adoption benefits) with completeinformation approved or rejected within
specified time frames
Percentage of valid claims (Deceasedbenefit) with complete information approved
or rejected within specified time frames
Percentage of benefit payment documents created after receipt within specified time
frame.
Percentage of new companies created with a registration document (UI54) within 2
working days.
Percentage of applications with complete information issued with compliance
certificates or tender letter within 10 working days
OUTPUT QUARTELY TARGETSPROGRAMME PERFORMANCE INDICATOR
REPORTINGPERIOD
ANNUALTARGET
1st 2nd 3rd 4th2018/19
Strategic Objective 3: Improve Service Delivery
OUTPUT QUARTELY TARGETSPROGRAMME PERFORMANCE INDICATOR
REPORTINGPERIOD
ANNUALTARGET
1st 2nd 3rd 4th2018/19
Ease of Doing Business
24
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
Strategic Objective 4: Collaborate with Stakeholders To Improve Compliance With UIF Acts
Strategic Objective 5: Provide Easy To Use Services Through Multiple Access Points
OUTPUT
OUTPUT
QUARTELY TARGETS
QUARTELY TARGETS
PROGRAMME PERFORMANCE INDICATOR
PROGRAMME PERFORMANCE INDICATOR
REPORTINGPERIOD
REPORTINGPERIOD
ANNUALTARGET
ANNUALTARGET
1st
1st
2nd
2nd
3rd
3rd
4th
4th
2018/19
2018/19
Improvecompliance
ImprovedTechnology
65 000 by March 2019
126 provincial sites by March
2019
250 000 by March 2019
Develop, test and deploy
release 1 reports by March 2019
15 000
32
60 000
Reports requirements
and specification
confirmed and signed off
20 000
48
80 000
Developed and tested
reports
15 000
20
60 000
Release 1Go - Live
15 000
26
50 000
Post Go- Live support and maintenance
QUARTERLY
QUARTERLY
QUARTERLY
QUARTERLY
2.7
2.9
2.8
2.10
Number of newly registered employers per year
Number of provincial sites upgraded with free Wi-Fi to access UIF systems
Number of newly registered employees by the Fund
Integrated claims management System (ICMS) implemented
25
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
OUTPUT QUARTELY TARGETSPROGRAMME PERFORMANCE INDICATOR
REPORTINGPERIOD
ANNUALTARGET
1st 2nd 3rd 4th2018/19
Enhanced employability,
enabled entrepreneurship
and preserved jobs
Job preservation
450 000
90% within 20 working days by
March 2019
10 000
90% within 20 working days
90% within 20 working days
90% within 20 working days
90% within 20 working days
300 000 100 000 40 000QUARTERLY
QUARTERLY
3.1
3.2
Number of UIF beneficiaries provided with learning and/or work place experience
opportunities
PROGRAMME 2: LABOUR ACTIVATION PROGRAMMES
Strategic Objective 6: Enhance Employability of UIF Beneficiaries, Enable Entrepreneurship and Preserve Jobs
26
Percentage of Training Lay-off Scheme (TLS) applications with complete
information approved or rejected by the delegated authority within specified
timeframes.
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
27
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
Indicator title Percentage of Administrative expenditure ( excluding capex) maintained
Short definition Measure the administrative expenditure as a percentage of revenue.
Purpose/importance To maintain administrative expenditure at ≤ 15% of revenue
Source/collection of data Monthly Financial Statement and Trial BalanceEvidence to be submitted Signed calculation of administrative expenditure (exculding capex)
as a percentage of revenue in a PDF formatMethod of calculation Total administration expenditure (breakdown of all figures) divided
total revenue multiplied by 100%Data limitations None
Type of indicator Output
Calculation type Non-cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Administration expenditure to be ≤ 15%
Indicator responsibility Chief Financial Officer
ANNEXURE A
TECHNICAL INDICATOR DESCRIPTIONS: PROGRAMME 1.
1.1
1.2Indicator title Percentage of valid invoices paid within 30 calendar days after
receipt by the Fund.Short definition Measures the percentage and turnaround time to pay suppliers
with valid invoices. (Valid invoice means certification of the invoice by the SCM. All valid invoices paid within 30 days of receipt as per PFMA and Treasury Regulations.
Purpose/importance To pay all valid invoices in compliance with the PFMA and Treasury Regulations
Source/collection of data Computron financial system – AP Trade sub-moduleEvidence to be submitted Age analysis report from the financial systems and signed off
summary of age invoices in a PDF format.Method of calculation Count the number of invoices paid within 30 days divided by the
number of invoices received by the fund multiplied by 100.Invoice received date by the Fund (SCM) (As per date stamp)
Data limitations NoneType of indicator OutputCalculation type Non-cumulativeReporting cycle QuarterlyNew indicator NoDesired performance Compliance with Prescripts by paying valid invoices within 30 daysIndicator responsibility Chief Financial Officer
28
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
1.3
Indicator title Percentage of vacancy rate reduced.Short definition Percentage of vacant funded posts on the establishment of the
Unemployment Insurance Fund reducedPurpose/importance To reduce the vacancy rate of the Fund
Source/collection of data Persal systemEvidence to be submitted Persal report as on the last day of the month
Method of calculation Vacancy rate = total number of funded vacant posts divided by the total staff complement multiplied by 100
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Vacant funded posts on the establishment of the Unemployment Insurance Fund reduced to ≤ 10% by March 2019
Indicator responsibility Chief Director: Corporate Services
Indicator title Percentage of total mandated social responsible investment committed
Short definition Percentage of the approved asset allocation committed in a social responsible investment. This is the percentage of the total market value of the Fund’s portfolio as at the beginning of the financial year. Closing balance as at 31 March 2017 multiplied by 20% = mandated social responsible investment.Committed means a specific amount of money budget for particular project.
Purpose/importance Tracks how much of the fund’s total investments are committed to achieve a desired level of social impact.
Source/collection of data Investment report from Public Investment CorporationEvidence to be submitted Signed report of the transferred amount in a PDF format and proof
of payment dated within the period under review.Method of calculation Mandated social responsible investment multiplied by 80% = the
annual amount to be invested.Cumulative amount invested for the period under review divided by mandated social responsible investment multiplied by 100.
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 80% of total mandated social responsible investment committed
Indicator responsibility Chief Financial Officer
1.4
29
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
Indicator title Percentage of valid claims (Unemployment benefit) with complete information approved or rejected within specified time frames.
Short definition A percentage of total valid claims with complete information received are approved or rejected within 15 working days (excluding weekends and public holidays).
Purpose/importance The indicator tracks how long it takes to approve or reject a valid claim with complete information.
Source/collection of data SIYAYA operations system/Oracle Evidence to be submitted ICT PDF report
Method of calculation Number of valid claims with complete information approved or rejected within 15 working days (excluding weekends and public holidays) divided by total number of valid claims with complete information received for the period multiplied by 100. Counting will be done based on the following two scenarios:
I: If the employment history/last supporting document receipt date is after application date, we use the employment history/last supporting document receipt date to calculate the turnaround time.II: If the employment history/last supporting document receipt date is before or equal to the application date, we use the application date to calculate the turnaround time.
Data limitations Access to system limited to certain IT personnel.
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 90% of total valid claims with complete information received are approved or rejected within 15 working days (excluding weekends and public holidays).
Indicator responsibility Chief Director: Operations
Indicator title Percentage of valid claims (In-service benefits; Maternity, illness and adoption benefits) with complete information approved or rejected within specified time frames.
Short definition A percentage of total valid claims with complete information received are approved or rejected within 10 working days (excluding weekends and public holidays).
Purpose/importance The indicator tracks how long it takes to approve or reject a valid claim with complete information.
Source/collection of data SIYAYA operations system/Oracle Evidence to be submitted ICT PDF report
TECHNICAL INDICATOR DESCRIPTIONS: PROGRAMME 2
2.1
2.2
30
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
Indicator title Percentage of valid claims (Deceased benefit) with complete information approved or rejected within specified time frames.
Short definition A percentage of total valid claims with complete information received are approved or rejected within 20 working days (excluding weekends and public holidays).
Purpose/importance The indicator tracks how long it takes to approve or reject a valid claim with complete information.
Source/collection of data SIYAYA operations system/Oracle Evidence to be submitted ICT PDF report
Method of calculation Number of valid claims with complete information approved or rejected within 20 working days (excluding weekends and public holidays) divided by total number of valid claims with complete information received for the period multiplied by 100. Counting will be done based on the following two scenarios:
I: If the employment history/last supporting document receipt date is after application date, we use the employment history/last supporting document receipt date to calculate the turnaround time.II: If the employment history/last supporting document receipt date is before or equal to the application date, we use the application date to calculate the turnaround time.
Data limitations Access to system limited to certain IT personnel.
Type of indicator Output
Method of calculation Number of valid claims with complete information approved or rejected within 10 working days (excluding weekends and public holidays) divided by total number of valid claims with complete information received for the period multiplied by 100. Counting will be done based on the following two scenarios:
I: If the employment history/last supporting document receipt date is after application date, we use the employment history/last supporting document receipt date to calculate the turnaround time.II: If the employment history/last supporting document receipt date is before or equal to the application date, we use the application date to calculate the turnaround time.
Data limitations Access to system limited to certain IT personnel.
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 90% of total valid claims with complete information received are approved or rejected within 15 working days (excluding weekends and public holidays).
Indicator responsibility Chief Director: Operations
2.3
31
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 90% of total valid claims with complete information received are approved or rejected within 15 working days (excluding weekends and public holidays).
Indicator responsibility Chief Director: Operations
Indicator title Percentage of benefit payment documents created after receipt within specified time frame.
Short definition What percentage of payment documents are created within 6 working days (excluding weekends and public holidays) of receipt.Payment documents are: UI-3; UI-4; UI-5; UI-6A
Purpose/ importance Benchmark enables the fund to track the created of payment documents after receipt
Source/collection of data Siyaya Operating system/Oracle and SAPEvidence to be submitted ICT PDF report
Method of calculation The payment documents receipt date is compared against the capture date. The numbers of payments documents created on the siyaya system within six working days (excluding weekends and public holidays) from receipt date are divided by total number of payment documents received for the period and the quotient is multiplied by 100.(total payments documents excludes documents for first payments in respect of In Service benefits, Death Benefits and re-issues)
Data limitations Access is limited to certain personnel
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance 95% of payment documents are created within 6 working days (excluding weekends and public holidays) of receipt.
Indicator responsibility Chief Director: Operations
Indicator title Percentage of new companies created with a registration document (UI54) within 2 working days.
Short definition Tracks the percentage and turnaround time to create registration document (UI54) to new companies after receipt of documents. Registration document is a UI 54 document.
Purpose/importance Capture or create registration document to new companies on time.
2.4
2.5
32
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
Indicator title Percentage of applications with complete information issued with compliance certificates or tender letter within 10 working days
Short definition Issue compliance certificates or tender letters for applications received that contain complete information, e.g. all required documentation provided and declarations and contributions are up to date on the date of application. The response can either be compliant or non-compliant.
Purpose/importance To issue compliance certificates or tender letters to complying applicants within the stipulated turnaround time.
Source/collection of data Allocation registersEvidence to be submitted Manual registers
Method of calculation The number of applications with complete information issued with compliance certificates or tender letter within 10 working days divided by the total applications with complete information received multiplied by 100. Counting starts from the date (working Date) an email is received by the fund until the date the certificate or letter is issued.
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance 90% of applications with complete information issued with compliance certificates or tender letter within 10 working days
Indicator responsibility Chief Director: Operations
Source/collection of data Siyaya Operating system/Oracle Evidence to be submitted ICT PDF report
Method of calculation The number of new companies created with a registration document (UI54) within 2 working days after receipt of complete documents divided by the total number of new companies created issued with registrations documents multiplied by 100. The counting will start from Receipt date until the create date on the system.
Data limitations Access is limited to certain personnel
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 95% of new companies with complete information created with registration document within 2 working days.
Indicator responsibility Chief Director: Operations
2.6
33
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
Indicator title Number of newly registered employers per yearShort definition Number of new employers registered with the Fund for the first
timePurpose/importance Track the number of new employers registered with the Fund
Source/collection of data SIYAYA System//Oracle Evidence to be submitted ICT PDF report
Method of calculation A count of new employers registered with the Fund for the first time during the financial year (1 April to 31 March)
Data limitations None
Type of indicator Output
Calculation type Non-Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 65 000 newly registered employers
Indicator responsibility Chief Director: Operations
Indicator title Number of newly registered employees with the FundShort definition The indicator is to determine the coverage of employees in the
country registered by the UIFPurpose/importance The indicator tracks the number of people registered by
Unemployment Insurance as defined in the UI Act.Source/collection of data Siyaya system/Oracle Evidence to be submitted ICT PDF report
Method of calculation A count of new employees registering with the Fund for the first time during the financial year (1 April to 31 March).
Data limitations Employer declarations
Type of indicator Output
Calculation type Non-Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance 250 000 newly registered employees
Indicator responsibility Chief Director: Operations
Indicator title Number of provincial sites upgraded with free Wi-Fi to access UIF systems
Short definition The indicator is about the network upgrade at provincial sites which includes (labour centres, visiting points and satellite offices).
Purpose/importance To improve network speed when accessing UIF systems.
Source/collection of data Test certificates and Sign-off certificates from provinces.
2.7
2.8
2.9
34
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
Indicator title Integrated claims management System (ICMS) implementedShort definition Implementation of SAP: Enterprise Resource Plan system
Purpose/importance To improve turnaround time of processing claims
Source/collection of data SAP:ERP systemEvidence to be submitted Finance reports generated from the SAP:ERP system
Method of calculation None
Data limitations Procurement systems and business not supporting / committing on a go-live date.
Type of indicator Output
Calculation type Non-Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Integrated claims management System (ICMS) implemented
Indicator responsibility Director: ICT
Indicator title Number of UIF beneficiaries provided with learning and/or work place experience opportunities
Short definition Learning and/or work place experience opportunities provided to:• ≥ 70% UIF contributors; and• ≤ 30% non- UIF contributors.
Purpose/importance To support employment intervention measures (include but not limited to Enhancing employability jobs preservation and enterprise development etc.)
Source/collection of data Different stakeholder information (external e. g. TVET, SETAs, etc.)
Evidence to be submitted Sign-off certificate per each site approved by the Chief Director Provincial Operations/ Provincial representative
Method of calculation Simple countData limitations Procurement processes
Type of indicator Activity
Calculation type Non-cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Upgrade 126 ICT infrastructures on provincial sites and free WiFi to access UIF systems.
Indicator responsibility Director: ICT
2.10
TECHNICAL INDICATOR DESCRIPTIONS: PROGRAMME 3.
3.1.
35
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
Evidence to be submitted Enrolment or placement list from the contracted institution’s system
Method of calculation Count the number of UIF beneficiaries provided with learning and/or work place experience opportunities as per approved project in line with the 70%/30% split.
Data limitations None
Type of indicator Output
Calculation type Non-Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance 450 000 UIF beneficiaries provided with learning and/or work place experience opportunities
Indicator responsibility Chief Director: Labour Activation
3.2
Indicator title Percentage of Training Lay-off Scheme (TLS) applications with complete information approved or rejected by the delegated authority within specified timeframes.
Short definition Percentage of complete applications from companies approved or rejected by the delegated authority within 20 working days. Complete information is when CFO has supported the recieved information.
Purpose/importance The indicator tracks the percentage and turnaround time to approve or reject the applications for approval by delegated authority. The approval of TLS applications will assist companies in preserving jobs.
Source/collection of data Checklist and the supporting documents.Evidence to be submitted Signed by delegated authority.
Method of calculation Number of TLS applications with complete information approved or rejected by delegated authority within 20 working days divided by total number of complete applications recieved multiplied by 100. Counting of 20 days commence upon the CFO’s signature to the approval / reject by delegated authority.
Data limitations Turnaround time to get required documentation from the company and the endorsement from the SETA.
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance 90% of applications with complete information approved / rejected within 20 working days.
Indicator responsibility Chief Director: LAP
36