Unified Communications 031908

7/30/2019 Unified Communications 031908

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n e ommun cat ons

Improving Employee Productivity to Enhance Business ResultsDavid Lover Vice President, Cross Learning Services - Cross

Pegi Gill Product Manager, Unified Communications Portfolio - Cross

3/19/08


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Social Convergence

M smmr hols wr CWOT. B4 we used 2 o2 NY 2C mM smmr hols wr CWOT. B4 we used 2 o2 NY 2C mbro, his GF & thr 3 :bro, his GF & thr 3 :-- kids FTF. ILNY, it's a gr8 plc.kids FTF. ILNY, it's a gr8 plc.

LONDON, England (Reuters) -- An English essaywritten by a British teenager in text messaging

s or - an as re gn e concern amongteachers that literacy standards are under threat.http://www.cnn.com/2003/EDUCATION/03/03/offbeat.te

. . .

Instant Messaging

Translation: My summer holidays were a completeTranslation: My summer holidays were a completewaste of time. Before, we used to go to New York towaste of time. Before, we used to go to New York to

see my brother, his girlfriend and their threesee my brother, his girlfriend and their three

''

70% of large companies planto use Web 2.0 technology

great place.great place.


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Enabling Unified Communications

Must take the following into consideration

Modality (How many ways can I interact?)

, , ,etc?)

Preference (What method do you prefer?)


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Technology Convergence


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Unified CommunicationsAva as All-in-one Bundle

IP Softphone 6.0 for MOC & IBM Sametime

Extension to Cellular

Portal

VPNremote for 4600 IP Phone

.


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Defining a Unified Communications Strategy

Conduct a Business Assessment.

Identify the various communication environments in

.

Determine the capabilities that you want to deploy

. Evaluate your current business/IT environments.

Leverage Avayas UC Standard EditionOffer.

Utilize Cross Professional Services forimplementation.


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IP Softphone R6Microsoft or Lotus Integration

Key Features

Integration with leading desktop productivity tools (MSOffice Communicator, Lotus Sametime)

,shared control modes)

Secure communications with media/signaling encryption

Dramatically LeverageExistinCost

Benefits

Integration with leadingMSI installer helps to

Productivity InfrastructureSavings

Leverages existingdesktop productivity

Integration with existingdesktop tools simplifies

automate softwaredistribution

Enabling teleworking;saves on corporate realestate expenses

oo s an e ep onyinvestments tomaximize end userexperience

commun ca ons

Click to call, conferencingstreamlines collaboration

Enhanced presenceinformation ensures the

Optional video minimizestravel costs

right medium is used tocommunicate


8/18

AES for Microsoft Office Communicator

Key Features Avaya Telephony integration within Microsoft Office

Make, Receive and disconnect calls via OfficeCommunicator

Communicator users

Redirect inbound calls to your mobile phone or voice mail

,

directory Forward Desk phone automatically based on statusBenefits

DramaticallyEnhanced

Productivity

LeverageExisting

Infrastructure

CostSavings

,presence and telephony

Click to call andintegrated conferencingenhances collaboration

Microsoft and telephonyinvestments

Leverages corporatedirectories to streamline

Centralizedadministration

Centralized deploymentmeans no additionalsoftware to install at the

activities

desktop


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MOC IntegrationVia A lication Enablement Services

Microsoft LCS 2005or Microsoft OCS 2007 Server-based solution using CSTA

Com uter Su orted Tele hon

(CSTAover SIP)

AE Services 4.0Applications) over SIPcommunication links to enableAvaya call control

IMPLE

verSIP) Avaya CTI

uppor s as c e ep ony

Ideal for organizations trialing clickto call from MOC

SIP/

(CSTA

Avaya CMAva a

Optionally, can add AvayaIP Softphone on PC for

Dual-Connect Telecommuter

TDM /Analog

protocol PC-Only (Road Warrior)

CellPhones(EC500)H.323

Mi ft Offi C i t


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Microsoft Office CommunicatorIntegration Comparison

AE Services 4.0 Avaya Softphone 6.0

Targeted Users Mass deployment Remote users with users of advancedfeatures such as administrators orteams

Topology Server based Client based

Infrastructure Server required (appliance or build Linuxserver), IP Ports on CommunicationMana er, client o tional

Windows Client and Server piecesrequired including IP ports on AvayaCommunication Mana er

Switch Versions Avaya Communication Manager 3.0 orlater

Use CM 2.0 or later for SharedDesktop Control and DEFINITY R9 orlater in support of Telecommuter andRoad Warrior

End Points Supported Analog, Digital, IP (H.323), remote

(Softphone)

Digital Communications Processing

type sets as in 6400 series, 2400series or newer but not the 7400 or8400 series sets, IP (H.323), remote

Inte rated Instant Messa in IM Yes Yes/ Telephony Presence

Connectivity Modes Shared Shared Dual Connect PC Only

Click-to-Call from Internet Explorer No Yes

Video Integration No Optional

Feature Access Basic Basic + Advanced via an Avaya Tab

Call Logs No Yes, from the Softphone Interface


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Avaya One-X Portal

Key Features Single web based interface for telephony, messaging,

conferencin and extension to cellular

Use in the office or remotely (both road warrior andtelecommuter options)

Visual Voice Mail: View/sort/play/record your messages* View/control audio conferences on Avaya Meeting

Exchange

Active Directory Integration to support corporate directoryinte ration

Dramatically LeverageExistinCost

Benefits

Centralizedadministration

Work from anywherethere is an internet

Productivity InfrastructureSavings

Integration withEnterprise Databases

Web based client meansno application to install

More effective conferencecall management throughmoderator features

Strengthens business

an u en ca onsystems

Leverage existingseparatecommunications

continuity capabilitiesthrough remote access

interface

*supports Modular Messaging 3.0 SP2 or higher only


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Extension to Cellular and Avaya One-X Mobile

Extension to Cellular Bridge between Mobile

Avaya one-X Mobile(Symbian and WM5)

Dial by PBX (4-digitdialing, international calls

Cellular license

Offers access to

advanced CM features viainfrastructure) Graphical Interface

Dramatically LeverageCost

Benefits

International calls routedthrough Avaya server

One number Incoming

Productivity Infrastructure

Savings

Call detail recording formobile cost tracking

One mobile phone forboth personal andprofessional use

Outgoing

Access advancedfeatures from the mobilephone: conference,transfer, etc..

Policy management& enforcementEx: Record mobilephone calls

Dial-by-extension

International calling

E t i t C ll l


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Extension to CellularCall Savin s*

* Customers need to check with their mobile and long distance carriers/service

prov ers or exac ra es an sav ngs

Avaya One X Mobile


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Avaya One-X MobileTelephony Integration

Direct Integration with Avaya Communication Manager No additional hardware required

Centralized deployment & simplified Administration

Intuitive GUI gives access to office phone functionality from

our mobile device

Dial by Extension

Multi-party conference

Other PBX features as well

Outbound dialing via PBX with a single click

Mobile clients available for Symbian and Window MobileDevices

Dual Mode Support

Seamless transition between WiFi and Cellular networkslower costs and increases connectivity

Avaya One X Mobile


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Avaya One-X MobileUC Inte ration

Enhanced Call Routing Options ,

via quick entry feature

VIP Screening

interruptions

Visual Voicemail

oca access to vo cema messages

Review messages from GUI to increaseresponsiveness

Synchronizes with Corporate ModularMessaging Platform

Access to Corporate Directory

Search and click to dial functionality

Broadest Mobile Device Support

, , ,environmentsApplication Integration

Extension to CellularExtension to CellularExtension to CellularExtension to Cellular


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Avaya VPNremote PhoneHeadquarters Building

Avaya Communication Manager Avaya IP Telephones with integratedVPN client

Avaya, Cisco, JuniperVPN Gateways

securely with any broadbandconnection:

Home agents

Disaster recovery, Business Continuity

Public Internet

Result: Superior TelephoneExperience

DSL or Cable Modem

HomeHome Router

intensive positions

Superior sound quality, reliability ofcommunications

Familiar features speaker, mute,transfer, etc

Simple to configure, easy to maintain

4621SW IP PhoneVPNremote firmware

Laptops, other

endpoints

One X Speech


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One-X SpeechEyes-free, hands-free, speaker-independent

.

to one of your contacts,somebody within your corporate

.

and let yourself be calledat any number and reminded,

number you want to call!

tasks or appointments!

to a contact, to a voicemailmailbox or somebodywithin your corporate

today?.keep track of your

time wherever ou are!.

Read my messages.

Follow Me!

and/or email.Filter by status or bysender. You can reply,

your calls flexiblyforwarded to youwherever you

forward, delete, are.


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QUESTIONSQUESTIONS

Documents

Unified Communications 031908