Unified Communications EXTERNAL USE SLIDE COMPENDIA Up to
September 2012
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InAction Slides on Unified Communications created in2012
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ASML selects Alcatel-Lucent for collaboration platform ASML The
network needed to support; Distributed video (on the desk top)
Mobility (connectivity to mobile devices) Social collaboration
(sharing design data & models) THE CHALLENGE Alcatel-Lucent
OmniPCX Enterprise Alcatel-Lucent OmniTouch MyIC Genesys 8 customer
service platform PRODUCTS AND SOLUTIONS BUSINESS BENEFITS Improved
technical collaboration and innovation between designers and with
customers, partners, contractors and suppliers Simpler voice
network management and reduced operating costs Increased staff
flexibility and mobility, and thus efficiency HQ in Veldhoven, The
Netherlands (global operations) Vertical: Engineering/Manufacturing
Global market leader for this specialist equipment CUSTOMER DETAILS
DEAL FACTS & FIGURES Date deal won: 2008 Implementation date:
Ongoing Business Partner: KPN Telecom The need to communicate has
increased exponentially, and so in order to help staff continue to
innovate, we need to help them communicate. The Genesys 8 customer
service platform helps make staff much more efficient, and allows
them to collaborate wherever they are. Paulin Fouques Duparc Senior
Architect, responsible for IT & Telephony Architecture, ASML
FOR EXTERNAL USE
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Alcatel-Lucent helps BKCP Bank to standardize IT and Telephony
systems and improve customer communications BKCP BANK To create a
better focus on personal service and improve customer call handling
Looking to introduce new banking services and new communications
capabilities to support organizational growth and customer service
delivery CHALLENGES Alcatel-Lucent OmniPCX Enterprise Communication
Server, Alcatel- Lucent Passive Communication Server,
Alcatel-Lucent OmniSwitch 6850, Alcatel-Lucent OmniStack 6200 &
6250, OmniTouch Contact Center Premium Edition, Genesys Agent
Desktop, Alcatel-Lucent OmniVista, OmniTouch Unified Communications
including My Teamwork, 4108, 4028 and 4038 IP Phones PRODUCTS AND
SOLUTIONS BUSINESS & TECHNICAL BENEFITS Flexible infrastructure
allows the bank to add branches, reorganize and sell branches
easily Improved call handling resulting in improved customer
service Ease of use leads to rapid and wide user acceptance Simple
system management Location: Brussels (HQ), Belgium Vertical:
Finance & Insurance Other: 120,000 customers and 350 employees
in Belgium CUSTOMER DETAILS DEAL FACTS & FIGURES Business
Partner: Nextel Date deal won: 2009 Implementation date: 2010 We
didnt have a preferred vendor for the underlying technology when we
were evaluating the proposals we received, but we were so convinced
by what we saw of the Alcatel-Lucent solution that we ended up with
a shortlist of three Alcatel- Lucent business partners. Yves van
der Beken, Chief Information Officer, BKCP Bank
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Utrecht University secures international future with
Alcatel-Lucent wireless network Utrecht University Supporting
education with the most modern IT infrastructure available
Installing data networks in vulnerable, historically-listed
buildings Providing optimum security for a network with many guest
users Administration, maintenance, and upgrades at minimal cost
Being ready for unpredictable future technological developments THE
CHALLENGE Comprehensive Alcatel-Lucent suite please see notes
section for full details PRODUCTS AND SOLUTIONS BUSINESS BENEFITS
Internet access entirely independent of location Straightforward
support and installation Lower management costs; one manager can
cope with a marked rise in numbers of students and staff Savings on
hardware and installation costs Optimum network security through
the removal of Ethernet ports where they are accessible to the
public Location: The Netherlands Vertical: Education CUSTOMER
DETAILS DEAL FACTS & FIGURES Date deal won: 2009-2010
Implementation date: 2009-2010 Business Partner: KPN We chose
Alcatel-Lucent because it was the only vendor that met our
requirements: a modern, easily manageable and flexible wireless
network that we can quickly extend. Ren Ritzen Corporate
Information Security Officer Utrecht University
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Les Vieilles Charrues transforms its communications to allow
music and technology to take center stage Les Vieilles Charrues
Install a professional and flexible network infrastructure, which
can be adapted to the seasonal nature of the festival Improved
collaboration between the festival teams and suppliers CHALLENGES
OpenTouch communication suite providing innovative functions,
improving collaborative working methods OmniTouch 8082 My IC Phone
terminals to improve real time communications and improve
productivity of business Deployment of a data infrastructure to
provide WiFi access throughout the site PRODUCTS & SOLUTIONS
BUSINESS & TECHNICAL BENEFITS Simplified network structure
improves performance and reliability, with three times quicker
set-up time Flexible deployment and increased geographical coverage
of mobility solutions Guaranteed reliability of security systems
due to spatial redundancy Location: Southern Europe Vertical:
Entertainment CUSTOMER DETAILS DEAL FACTS & FIGURES
Alcatel-Lucent has been the technical partner of this French music
festival for more than a decade Implementation date: Latest
installation in 2011 Our partnership with Alcatel-Lucent has meant
that we have been able to modernize. Its really important for a
festival like Vieilles Charrues to have a flexible, professional
and operational solution we wouldnt have been able to do this
without their help. Lock Royant, Director of the Festival des
Vieilles Charrues FOR EXTERNAL USE
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InAction Slides on Unified Communications created in2011
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Capgemini China combines Alcatel-Lucent technologies to enhance
Business Process Outsourcing services CAPGEMINI (CHINA) CO LTD
Needed a reliable, high-availability and scalable networking
infrastructure, an environmentally-friendly data center and a
contact center voice architecture that connects all working
processes seamlessly CHALLENGES Alcatel-Lucent OmniTouch 8600 My
Instant Communicator Network infrastructure with Alcatel-Lucent
OmniSwitch Contact center with Genesys Computer Telephony
Integration Mobility with Alcatel-Lucent OmniAccess AP125
Management solutions via Alcatel-Lucent VitalSuite Performance
Cross-channel communications with Genesys Customer Interaction
Management (CIM) platform, Genesys Voice Platform and Inbound Voice
PRODUCTS AND SOLUTIONS BUSINESS BENEFITS Delivers a reliable,
high-availability infrastructure that safeguards business
continuity Supports virtual operations for different customers
Boosted data center BPO sales by 50 percent Location: China
Vertical: Services CUSTOMER DETAILS CUSTOMER HISTORY Deal won: July
2009 Implementation date: May 2010 Competition overcome: Cisco The
Alcatel-Lucent Enterprise end-to-end solutions meet all our
business challenges and opportunities and offer customers, partners
and employees optimized processes and unlimited interactions. They
deliver a secure, reliable and scalable infrastructure with sound
green credentials. Dr. Han Jun, Chief consultant, Global Delivery
and Shared Services Center, Capgemini China
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Flex chooses Unified Communications from Alcatel-Lucent to
better manage internal communications and respond more efficiently
to customers FLEX Creating an integrated network for voice
communication services with advanced and flexible solutions
CHALLENGES Alcatel-Lucent BICS characterized by a central
Telefonica OmniPCX Enterprise Alcatel-Lucent OmniVista 4760
Alcatel-Lucent OmniTouch 8400 Instant Communications Suite for
Enterprise with My Teamwork PRODUCTS AND SOLUTIONS BUSINESS &
TECHNICAL BENEFITS Lower total cost of ownership Better control of
the availability of employees, instant messaging, management and
tracking of all incoming and outgoing calls Flexibility and
reliability of the solution Location: Brescia, Italy Vertical:
Manufacturing 50 employees; Customer interactions: 100 calls per
day CUSTOMER DETAILS DEAL FACTS & FIGURES Business Partner: IT
Core With the implementation of our new office we were given the
goal of achieving maximum performance and introducing innovative
telephone communication systems. With the IP solution from
Alcatel-Lucent Unified Communication, now we can communicate at all
levels in a flexible and effective. Delo Lossi, IT Manager, Spa
Flex
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Alcatel-Lucent Professional Services worked with premium
business partner, Albeta, to ensure faster resolution to citizen
inquiries LLP Albeta Kazakhstan [Albeta] Provide an integrated
voice network and contact center to multiple sites to better
respond to citizen queries Introduce an affordable, convenient
recording solution to support administrative requirements To
minimize training and implementation costs CHALLENGES
Alcatel-Lucent OmniPCX Enterprise Communication Server
Alcatel-Lucent OmniPCX Record Suite Alcatel-Lucent OmniTouch
Contact Center Premium Edition PRODUCTS & SOLUTIONS BUSINESS
& TECHNICAL BENEFITS Fully integrated, reliable and robust
solution offers maximum simplicity; easy to install, configure and
use Cohesive recording of citizen interactions has enabled more
effective responses to inquiries, no matter where the call is taken
Reduced importation administration and associated costs Insert
company logo Location: Europe (CIS region) Vertical: Government
CUSTOMER DETAILS CUSTOMER HISTORY Alcatel-Lucent is one of the best
companies we could possibly partner with. The products are robust,
reliable and easy to install. Alcatel-Lucent simplifies everything
for me. Andrey Kvochkov, General Director, Albeta Alcatel-Lucent is
one of the best companies we could possibly partner with. The
products are robust, reliable and easy to install. Alcatel-Lucent
simplifies everything for me. Andrey Kvochkov, General Director,
Albeta FOR EXTERNAL USE Implementation date: December 2010 Business
Partner: LLP Albeta Kazakhstan was founded in 1993 and has been an
Alcatel-Lucent business partner since 2001
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Alcatel-Lucent Unified Communications solution helps the ICAEW
improve business efficiency THE INSTITUTE OF CHARTERED ACCOUNTANTS
IN ENGLAND AND WALES (ICAEW) To create a state-of-the-art
infrastructure for voice, video and data communications To combine
high quality services and collaborative applications to allow ICAEW
to grow internationally and manage costs effectively CHALLENGES
Unified Communications including My Teamwork, My Messaging, My
Phone, One Number OmniTouch Premium Contact Centre (80 seats)
OmniPCX Enterprise Communications Server PRODUCTS AND SOLUTIONS
BUSINESS & TECHNICAL BENEFITS Savings of 30,000 per annum
through the integration of 140 home- workers into the UC platform
My Teamwork & My Instant Communicator create a more flexible
working environment and help increase productivity UC provides
practical solutions such as hot desking & presence management
Location: Milton Keynes, UK Vertical: Finance and Insurance
CUSTOMER DETAILS DEAL FACTS & FIGURES Deal won: Q4 2009
Business Partner: Nextira One We had clear strategic objectives in
implementing the new Unified Communications System. Collaborative
working was top of the list, along with improved quality of service
and system reliability. Bill Wilson, IT and Property Services
Director, ICAEW
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MMH builds mobility into the workplace MEURTHE-ET-MOSELLE
HABITAT Deploy an innovative communication system during the
companys move to a new head office Reduce the cost of GSM calls
among staff Provide easy-to-use services that improve productivity
CHALLENGES Alcatel-Lucent 8400 OmniTouch Instant Communication
Suite application with My Instant Communicator client IP 4028/4038
terminals Alcatel-Lucent OmniSwitch 6850 Alcatel-Lucent IP
4028/4038 terminals Dual-mode Wi-Fi mobile phones PRODUCTS AND
SOLUTIONS BUSINESS & TECHNICAL BENEFITS Less expensive internal
GSM communications Easy communication with mobile employees Better
system transparency and improved information sharing within work
groups Location: France Vertical: Public Housing Agency The company
oversees 13,000 housing units and employs 280 people CUSTOMER
DETAILS CUSTOMER HISTORY Business Partner: NextiraOne The
comprehensiveness of Alcatel-Lucents My Instant Communicator
application suite has been instrumental in implementing our mobile
strategy. Hugues Bourgoin, IT Department Manager, MMH
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World-class paediatric hospital turns to Alcatel-Lucent for its
mission-critical network infrastructure CHILDRENS HOSPITAL OF
PITTSBURGH OF UPMC Standardize and refine clinician workflows to
allow clinicians to work efficiently Implement state-of-the-art
network infrastructure Improve patient care and outcomes CHALLENGES
Alcatel-Lucent OmniTouch My Teamwork Alcatel-Lucent OmniTouch
Contact Center Standard Edition Alcatel-Lucent OmniSwitch 9000
Alcatel-Lucent OmniVista 4760 Network Management System PRODUCTS
AND SOLUTIONS BUSINESS & TECHNICAL BENEFITS The network
connects users and systems across campus and across departments
Reduced records management footprint and slashed storage costs
Simplified network management Improved flexibility of equipment use
and staff communications Location: Pittsburgh, USA Vertical:
Healthcare More than 75,000 visits annually, 13,000 inpatient stays
and more than 24,000 surgeries CUSTOMER DETAILS CUSTOMER HISTORY
Business Partner: SISTAS Implementation date: May 2009 Competition
overcome: Cisco and Avaya We successfully partnered with
Alcatel-Lucent to build this critical infrastructure not only to
meet the needs of today but strategically for the future. Dan
Drawbaugh, Senior Vice President and Chief Information Officer,
UPMC
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Alcatel-Lucent communications solution helps Norwegian
insulation manufacturer boost customer service GLAVA Enhance
customer satisfaction by replacing three outdated telephone
switching systems with a single contact center solution Unify
fixed-line and mobile communications across three main sites
CHALLENGES Alcatel-Lucent My Instant Communicator (including the
8622 My Cellular Extension) Alcatel-Lucent Business integrated
Communications Solution (BiCS) Alcatel-Lucent OmniPCX Enterprise
Communication Server Alcatel-Lucent OmniTouch Contact Centre
Standard Edition PRODUCTS AND SOLUTIONS BUSINESS & TECHNICAL
BENEFITS Enhanced service delivery due to a fully integrated
telephony system and unified fixed-line and mobile communications
Efficient call handling has virtually eliminated customer
complaints, while accurate call statistics allow Glava to deal with
potential issues proactively Location: Norway Vertical:
Manufacturing CUSTOMER DETAILS CUSTOMER HISTORY Deal won: May 2009
Implementation date: June 2009 Business Partner: Telecom Norden AS
What differentiates the Alcatel-Lucent solution from other
proposals was its all-in-one approach; it was a total package. This
software-based system with a single server within a fully
virtualized environment offers flexibility, high levels of
functionality, and excellent scalability to support future business
growth. Waldemar Zieba, IT Manager, Glava AS
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References on Unified Communications created in2011 &
2012