UNILEVER-PAKISTANMBA.JIMDO

8/14/2019 UNILEVER-PAKISTANMBA.JIMDO

1/29

HTTP://PAKISTANMBA.JIMDO.COM

FOR DOWNLOADING THIS REPORT AND FOR MORE PROJECTS, ASSIGNMENTS,

REPORTS ON

MARKETING,

MANAGEMENT

MARKETING MANAGEMENT,

ACCOUNTING,

HUMAN RESOURCE,

ORGANIZATIONAL BEHAVIOR,

FINANCIAL MANAGEMENT

COST ACCOUNTING

VISIT


Unilever's mission is to add Vitality to life. We meet everyday needs for

nutrition, hygiene, and personal care with brands that help people feel good,

look good and get more out of life.
http://var/www/apps/scribd/scribd/tmp/scratch8/HTTP://PAKISTANMBA.JIMDO.COMhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://var/www/apps/scribd/scribd/tmp/scratch8/HTTP://PAKISTANMBA.JIMDO.COM


2/29

Unilever's mission is to add Vitality to life. We meet everyday needs for

nutrition, hygiene and personal care with brands that help people feel good,

look good and get more out of life.

Our deep roots in local cultures and markets around the world give us our

strong relationship with consumers and are the foundation for our future

growth. We will bring our wealth of knowledge and international expertise to

the service of local consumers - a truly multi-local multinational.

Our long-term success requires a total commitment to exceptional standards

of performance and productivity, to working together effectively, and to a

willingness to embrace new ideas and learn continuously.

To succeed also requires, we believe, the highest standards of corporate

behaviour towards everyone we work with, the communities we touch, and

the environment on which we have an impact.
http://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DG


3/29

This is our road to sustainable, profitable growth, creating long-term value

for our shareholders, our people, and our business partners.


4/29

pAST MILESTONE

Over 100 years' link with India

In the summer of 1888, visitors to the Kolkata harbour noticed crates full of

Sunlight soap bars, embossed with the words "Made in England by Lever

Brothers". With it, began an era of marketing branded Fast Moving

Consumer Goods (FMCG).

Soon after followed Lifebuoy in1895 and other famous brands like Pears,

Lux and Vim. Vanaspati was launched in 1918 and the famous Dalda brand

came to the market in 1937.

In 1931, Unilever set up its first Indian subsidiary, Hindustan Vanaspati

Manufacturing Company, followed by Lever Brothers India Limited (1933)

and United Traders Limited (1935). These three companies merged to formHLL in November 1956; HLL offered 10% of its equity to the Indian public,

being the first among the foreign subsidiaries to do so. Unilever now holds

51.55% equity in the company. The rest of the shareholding is distributed

among about 380,000 individual shareholders and financial institutions.
http://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DG


5/29

The erstwhile Brooke Bond's presence in India dates back to 1900. By 1903,

the company had launched Red Label tea in the country. In 1912, Brooke

Bond & Co. India Limited was formed. Brooke Bond joined the Unilever fold

in 1984 through an international acquisition. The erstwhile Lipton's links with

India were forged in 1898. Unilever acquired Lipton in 1972, and in 1977Lipton Tea (India) Limited was incorporated.

Pond's (India) Limited had been present in India since 1947. It joined the

Unilever fold through an international acquisition of Chesebrough Pond's USA

in 1986.

Since the very early years, HLL has vigorously responded to the stimulus of

economic growth. The growth process has been accompanied by judicious

diversification, always in line with Indian opinions and aspirations.

The liberalisation of the Indian economy, started in 1991, clearly marked an

inflexion in HLL's and the Group's growth curve. Removal of the regulatory

framework allowed the company to explore every single product and

opportunity segment, without any constraints on production capacity.

Simultaneously, deregulation permitted alliances, acquisitions and mergers.

In one of the most visible and talked about events of India's corporate

history, the erstwhile Tata Oil Mills Company (TOMCO) merged with HLL,

effective from April 1, 1993. In 1995, HLL and yet another Tata company,

Lakme Limited, formed a 50:50 joint venture, Lakme Lever Limited, to

market Lakme's market-leading cosmetics and other appropriate products of

both the companies. Subsequently in 1998, Lakme Limited sold its brands to

HLL and divested its 50% stake in the joint venture to the company.

HLL formed a 50:50 joint venture with the US-based Kimberly Clark

Corporation in 1994, Kimberly-Clark Lever Ltd, which markets HuggiesDiapers and Kotex Sanitary Pads. HLL has also set up a subsidiary in Nepal,

Nepal Lever Limited (NLL), and its factory represents the largest

manufacturing investment in the Himalayan kingdom. The NLL factory

manufactures HLL's products like Soaps, Detergents and Personal Productsboth for the domestic market and exports to India.


6/29

The 1990s also witnessed a string of crucial mergers, acquisitions and

alliances on the Foods and Beverages front. In 1992, the erstwhile Brooke

Bond acquired Kothari General Foods, with significant interests in Instant

Coffee. In 1993, it acquired the Kissan business from the UB Group and the

Dollops Icecream business from Cadbury India.

As a measure of backward integration, Tea Estates and Doom Dooma, two

plantation companies of Unilever, were merged with Brooke Bond. Then in

July 1993, Brooke Bond India and Lipton India merged to form Brooke Bond

Lipton India Limited (BBLIL), enabling greater focus and ensuring synergy in

the traditional Beverages business. 1994 witnessed BBLIL launching the

Wall's range of Frozen Desserts. By the end of the year, the company

entered into a strategic alliance with the Kwality Icecream Group families

and in 1995 the Milkfood 100% Icecream marketing and distribution rights

too were acquired.

Finally, BBLIL merged with HLL, with effect from January 1, 1996. The

internal restructuring culminated in the merger of Pond's (India) Limited

(PIL) with HLL in 1998. The two companies had significant overlaps in

Personal Products, Speciality Chemicals and Exports businesses, besides a

common distribution system since 1993 for Personal Products. The two also

had a common management pool and a technology base. The amalgamation

was done to ensure for the Group, benefits from scale economies both in

domestic and export markets and enable it to fund investments required for

aggressively building new categories.

In January 2000, in a historic step, the government decided to award 74 per

cent equity in Modern Foods to HLL, thereby beginning the divestment of

government equity in public sector undertakings (PSU) to private sector

partners. HLL's entry into Bread is a strategic extension of the company's

wheat business. In 2002, HLL acquired the government's remaining stake inModern Foods.

In 2003, HLL acquired the Cooked Shrimp and Pasteurised Crabmeat

business of the Amalgam Group of Companies, a leader in value added

Marine Products exports.


7/29

PRESENT STATURE

Hindustan Lever Limited (HLL) is India's largest Fast Moving Consumer

Goods company, touching the lives of two out of three Indians with over 20

distinct categories in Home & Personal Care Products and Foods &

Beverages. They endow the company with a scale of combined volumes of

about 4 million tonnes and sales of Rs.10,000 crores.

HLL is also one of the country's largest exporters; it has been recognised as

a Golden Super Star Trading House by the Government of India.

The mission that inspires HLL's 36,000 employees, including over 1,350managers, is to "add vitality to life." HLL meets everyday needs for nutrition,

hygiene, and personal care with brands that help people feel good, look good

and get more out of life. It is a mission HLL shares with its parent company,

Unilever, which holds 51.55% of the equity. The rest of the shareholding is

distributed among 380,000 individual shareholders and financial institutions.

HLL's brands - like Lifebuoy, Lux, Surf Excel, Rin, Wheel, Fair & Lovely,

Pond's, Sunsilk, Clinic, Pepsodent, Close-up, Lakme, Brooke Bond, Kissan,

Knorr-Annapurna, Kwality Wall's are household names across the countryand span many categories - soaps, detergents, personal products, tea,

coffee, branded staples, ice cream and culinary products. They are

manufactured in close to 80 factories. The operations involve over 2,000

suppliers and associates. HLL's distribution network, comprising about 7,000

redistribution stockists, directly covers the entire urban population, and

about 250 million rural consumers.

HLL has traditionally been a company, which incorporates latest technology

in all its operations. The Hindustan Lever Research Centre (HLRC) was set upin 1958, and now has facilities in Mumbai and Bangalore. HLRC and the

Global Technology Centres in India have over 200 highly qualified scientists

and technologists, many with post-doctoral experience acquired in the US

and Europe.

HLL believes that an organisation's worth is also in the service it renders to


8/29

the community. HLL is focusing on health & hygiene education, women

empowerment, and water management. It is also involved in education and

rehabilitation of special or underprivileged children, care for the destitute

and HIV-positive, and rural development. HLL has also responded in case of

national calamities / adversities and contributes through various welfaremeasures, most recent being the village built by HLL in earthquake affected

Gujarat, and relief & rehabilitation after the Tsunami caused devastation in

South India.

Over the last three years the company has embarked on an ambitious

programme, Shakti. Through Shakti, HLL is creating micro-enterprise

opportunities for rural women, thereby improving their livelihood and the

standard of living in rural communities. Shakti also includes health and

hygiene education through the Shakti Vani Programme, and creating access

to relevant information through the iShakti community portal. The

programme now covers about 50,000 villages in 12 states. HLL's vision is to

take this programme to 100,000 villages impacting the lives of over a 100

million rural Indians.

HLL is also running a rural health programme Lifebuoy Swasthya Chetana.

The programme endeavours to induce adoption of hygienic practices among

rural Indians and aims to bring down the incidence of diarrhoea. It has

already touched 70 million people in approximately 15000 villages of 8

states. The vision is to make a billion Indians feel safe and secure.

If Hindustan Lever straddles the Indian corporate world, it is because of

being single-minded in identifying itself with Indian aspirations and needs in

every walk of life.
http://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DG


9/29


10/29

MANAGEMENT STURCTURE

Hindustan Lever Limited is India's largest Fast Moving Consumer Goods

(FMCG) company. It is present in Home & Personal Care and Foods &

Beverages categories. HLL and Group companies have about 36,000

employees, including 1350 managers.

The fundamental principle determining the organisation structure is to infuse

speed and flexibility in decision-making and implementation, with

empowered managers across the company's nationwide operations. For this,HLL is organised into two self-sufficient divisions - Home & Personal Care &

Foods - supported by certain central functions and resources to leverage

economies of scale wherever relevant.

Board

At the apex is the Board, headed by the Chairman, and comprising 5 whole

time Directors and 5 independent non-executive Directors. The day to day

operations are supervised by the National Management comprising the ViceChairman, Managing Director (HPC), Managing Director (Foods) and the

Finance Director.

Divisions

Each division is self-sufficient with dedicated resources and assets in sales,

marketing, commercial, and manufacturing. The two divisions are further

reorganised into categories.

Typically, each category and each function - Sales, Commercial,

Manufacturing - is headed by a Vice President. They with their respective

Managing Director, comprise that Division's Management Committee.

For managing sales operations, HLL divides the country into four regions,


11/29

with regional branches in Delhi, Kolkata, Chennai and Mumbai. Headed by a

Regional Manager, they comprise Regional Sales Managers and Area Sales

Managers, assisted by dedicated field forces, comprising Sales Officers and

Territory Sales Incharges.

In Marketing, each category has a Marketing Manager who heads a team of

Brand Managers dedicated to each or a group of brands.

The commercial team of a Division is responsible for its supply chain

management. There are teams dedicated to sourcing, planning and logistics.

Each Division has a nationwide manufacturing base, with each factory

peopled by teams of Production, Engineering, Quality Assurance, Commercial

and Personnel Managers.

Central functions

HLL's Central Functions are Finance, Human Resources, Technology,

Research, Information Technology, Legal & Secretarial, and Corporate

Affairs. Their services are shared across the company. But, wherever

necessary, managerial resources are dedicated exclusively to a business. For

example, each Division now has dedicated HR MANAGERS.

HLL believes that while it leverages the scale of a large corporate, it must

also retain the soul of a small company. Its organisation structure, which has

and will continue to evolve with time, is aimed at achieving this knitting.

Businesses

Home & Personal Care Personal Wash

Fabric Wash Home Care Oral Care

Skin Care Hair Care

Deodorants & Talcs

Colour Cosmetics
http://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DG


12/29

Foods

Tea Coffee

Branded Staples

Culinary Products Ice Creams

Modern Foods ranges

New Ventures Hindustan Lever Network

Ayush ayurvedic products & services Sangam

Pureit water purifiers

Exports

HPC

Beverages

Marine Products

Rice

Castor


13/29

CHAIRMAN

Mr.Harish Manwani Arun Adhikari

Non-Executive Chairman Managing Director

S. Ravindranath

Mr. M. K. Sharma Managing Director

Vice-Chairman
http://images.google.co.in/imgres?imgurl=http://updcindia.tripod.com/assets/images/ss-banga04.jpg&imgrefurl=http://updcindia.tripod.com/html/members.html&h=80&w=70&sz=3&tbnid=_LbcQ4bMAsGn-M:&tbnh=70&tbnw=61&hl=en&start=1&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DG


14/29

CODE OF BUISNESS PRINCIPAL

Standard of Conduct

We conduct our operations with honesty, integrity and openness, and with

respect for the human rights and interests of our employees.

We shall similarly respect the legitimate interests of those with whom we

have relationships.

Obeying the LawUnilever companies and employees are required to comply with the laws and

regulations of the countries in which we operate.

Employees

Unilever is committed to diversity in a working environment where there is

mutual trust and respect and where everyone feels responsible for the

performance and reputation of our company.

We will recruit, employ and promote employees on the sole basis of the

qualifications and abilities needed for the work to be performed.

We are committed to safe and healthy working conditions for all employees.

We will not use any form of forced, compulsory or child labour.

We are committed to working with employees to develop and enhance each


15/29

individual's skills and capabilities.

We respect the dignity of the individual and the right of employees to

freedom of association.

We will maintain good communications with employees through company

based information and consultation procedures.

Consumers

Unilever is committed to providing branded products and services

which consistently offer value in terms of price and quality, and which are

safe for their intended use. Products and services will be accurately and

properly labelled, advertised and communicated.

Shareholders

Unilever will conduct its operations in accordance with internationally

accepted principles of good corporate governance. We will provide timely,

regular and reliable information on our activities, structure, financial

situation and performance to all shareholders.

Business Partners

Unilever is committed to establishing mutually beneficial relations with our

suppliers, customers and business partners.

In our business dealings we expect our partners to adhere to business

principles consistent with our own.

Community Involvement

Unilever strives to be a trusted corporate citizen and, as an integral part of

society, to fulfill our responsibilities to the societies and communities in

which we operate.

Public Activities

Unilever companies are encouraged to promote and defend their legitimate

business interests.

Unilever will co-operate with governments and other organisations, both

directly and through bodies such as trade associations, in the development


16/29

of proposed legislation and other regulations which may affect legitimate

business interests.

Unilever neither supports political parties nor contributes to the funds of

groups whose activities are calculated to promote party interests.

The Environment

Unilever is committed to making continuous improvements in the

management of our environmental impact and to the longer-term goal of

developing a sustainable business.

Unilever will work in partnership with others to promote environmental care,

increase understanding of environmental issues and disseminate good

practice.

Innovation

In our scientific innovation to meet consumer needs we will respect the

concerns ofour consumers and of society. We will work on the basis of sound

science, applying rigorous standards of product safety.

Competition

Unilever believes in vigorous yet fair competition and supports the

development of appropriate competition laws. Unilever companies and

employees will conduct their operations in accordance with the principles of

fair competition and all applicable regulations.

Business Integrity

Unilever does not give or receive, whether directly or indirectly, bribes or

other improper advantages for business or financial gain. No employee may

offer, give or receive any gift or payment which is, or may be construed as

being, a bribe. Any demand for, or offer of, a bribe must be rejected

immediately and reported to management.

Unilever accounting records and supporting documents must accurately

describe and reflect the nature of the underlying transactions. No

undisclosed or unrecorded account, fund or asset will be established or

maintained.

Conflicts of Interests
http://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DG


17/29

All Unilever employees are expected to avoid personal activities and financial

interests which could conflict with their responsibilities to the company.

Unilever employees must not seek gain for themselves or others through

misuse of their positions.

Compliance Monitoring Reporting

Compliance with these principles is an essential element in our business

success. The Unilever Board is responsible for ensuring these principles are

communicated to, and understood and observed by, all employees.

Day-to-day responsibility is delegated to the senior management of the

regions and operating companies. They are responsible for implementing

these principles, if necessary through more detailed guidance tailored to

local needs.

Assurance of compliance is given and monitored each year. Compliance with

the Code is subject to review by the Board supported by the Audit

Committee of the Board and the Corporate Risk Committee.

Any breaches of the Code must be reported in accordance with the

procedures specified by the Joint Secretaries. The Board of Unilever will not

criticisemanagement for any loss of business resulting from adherence to

these principles and other mandatory policies and instructions.

The Board of Unilever expects employees to bring to their attention, or to

that of senior management, any breach or suspected breach of these

principles.

Provision has been made for employees to be able to report in confidence

and no employee will suffer as a consequence of doing so.

In this Code the expressions 'Unilever' and 'Unilever companies' are used forconvenience and mean the Unilever Group of companies comprising Unilever

N.V., Unilever PLC and their respective subsidiary companies. The Board of

Unilever means the Directors of Unilever N.V. and Unilever PLC.


18/29

ENVIRONMENT POLICY

The Environment Policy

Hindustan Lever Ltd. (HLL) is committed to meeting the needs of customersand consumers in an environmentally sound manner, through continuous

improvement in environmental performance in all our activities. Management

at all levels, jointly with employees, is responsible and will be held

accountable for company's environmental performance.

Accordingly, HLL's aims are to:

Ensure safety of its products and operations for the environment by using

standards of environmental safety, which are scientifically sustainable and

commonly acceptable.

Develop, introduce and maintain environmental management systems

across the company to meet the company standards as well as statutory

requirements for environment. Verify compliance with these standards

through regular auditing.

Assess environmental impact of all its activities and set annual

improvement objectives and targets and review these to ensure that these

are being met at the individual unit and corporate levels.

Reduce Waste, conserve Energy and explore opportunities for reuse and

recycle.

Involve all employees in the implementation of this Policy and provide

appropriate training. Provide for dissemination of information to employees

on environmental objectives and performance through suitable

communication networks.

Encourage suppliers and co-packers to develop and employ

environmentally superior processes and ingredients and co-operate with

other members of the supply chain to improve overall environmental

performance.


19/29

Work in partnership with external bodies and Government agencies to

promote environmental care, increase understanding of environmental

issues and disseminate good practice.

Responsibilities

Corporate

The Board and the Management Committee of HLL is committed to conduct

the company operations in an environmentally sound manner. The

Management Committee will:

Set mandatory standards and establish environmental improvement

objectives and targets for HLL as a whole and for individual units, and

ensure these are included in the annual operating plans.

Formally review environment performance of the company once every

quarter.

Review environment performance when visiting units and recognise

exemplary performance.

Nominate:

- A senior line manager responsible for environmental performance at the

individual HLL site.- HLL environmental coordinator.

The Management Committee, through the nominated environmental

coordinator will:

Ensure implementation of HLL Policy on environment and compliance with

Unilever and HLL environmental standards and the standards stipulated

under relevant national / local legislation. When believed to be appropriate,

apply more stringent criteria than those required by law.

Assess environmental impact of HLL operations and establish strategies

for sound environment management and key implementation steps.

Encourage development of inherently safer and cleaner manufacturing

processes to further raise the standards of environment performance.


20/29

Establish appropriate management systems for environment

management and ensure regular auditing to verify compliance.

Establish systems for appropriate training in implementation of

Environment Management Systems at work.

Ensure that all employees are made aware of individual and collective

responsibilities towards environment.

Arrange for expert advice on all aspects of environment management.

Participate, wherever possible, with appropriate industry and Government

bodies advising on environmental legislation and interact with national and

local authorities concerned with protection of environment.

Individual Units

The overall responsibility for environment management at each unit will rest

with the Unit Head, who will ensure implementation of HLL Policy on

environment at unit level. Concerned line managers / heads of departments

are responsible for environmental performance at department levels.

In order to fulfill the requirements of the Environment Policy at each site, the

Unit Head will:

Designate a unit environment coordinator who will be responsible for co-

ordinating environmental activities at unit, collating environmental statistics

and providing / arranging for expert advice.

Agree with the Management Committee Member responsible for the unit,

specific environmental improvement objectives and targets for the unit and

ensure that these are incorporated in the annual objectives of the concerned

managers and officers and are reviewed periodically.

Ensure that the unit complies with Unilever and HLL mandatory standards

and the relevant national and state regulations with respect to environment.

Ensure formal environmental risk assessment to identify associated

environmental aspects and take appropriate steps to control risks at

acceptable levels.


21/29

Ensure that all new operations are subjected to a systematic and formal

analysis to assess environmental impact. Findings of such exercises should

be implemented prior to commencement of the activity.

Manage change in People, Technology and Facilities through a planned

approach based on training, risk assessment, pre-commissioning audits and

adherence to design codes.

Regularly review environment performance of the unit against set

objectives and targets and strive for continual improvement.

Sustain a high degree of environmental awareness through regular

promotional campaigns and employee participation through training, safety

committees, emergency drills etc.

Ensure dissemination of relevant information on environment within theunit and to outside bodies, and regularly interact with Government

authorities concerned for protection of environment.

Maintain appropriate emergency procedures consistent with available

technologies to prevent / control environmental incidents.

Provide appropriate training to all employees.

Ensure periodic audits to verify compliance with environment

management systems and personally carry out sample environment audits

to check efficacy of the systems.

Report environmental statistics to HLL Corporate Safety & Environment

Group on a monthly basis.

Research and Innovation Centres

Since most new products and processes are developed in these Units, certain

additional responsibilities devolve on them to ensure implementation of the

Environment Policy of the company. In addition to the Unit Head's

responsibilities outlined above, the heads of these units will:

Ensure that a formal and systematic risk assessment exercise is

undertaken during the process/product development stage with specific

reference to environmental impact.

Transfer technology to the pilot plant and main production through a

properly documented process specification which will clearly define
http://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DG


22/29

environmental impact and risks associated with processes, products, raw

material and finished product handling, transport and storage.

Ensure that treatment techniques are developed for any wastes

generated as a result of the new product/process and is incorporated into

the process specifications.


23/29


24/29

The company will maintain an open communication channel with its

consumers and customers and will carefully monitor the feedback to

continuously improve its products and services and set quality standards to

fulfill them.

The company is committed to extend its quality standards to its contract

manufacturers, key suppliers and service providers and by entering into

alliances with them, to jointly improve the quality of its products and

services. This policy is applicable to production from its own facilities as well

as to production that is outsourced.

The company will periodically review this quality policy for its effectiveness

and consistency with business objectives.

The company delegates authority and responsibility for dissemination and

implementation of this policy to each Business and Unit Head.

SAFETY AND HEALTH POLICY

SafetyPrinciples

HLL's Occupational Safety and Health Policy is based on andsupported by the following eight Principles.

These Principles have the same status as the Company's Code of

Business Principles:

All injuries and occupational illnesses are preventable


25/29

All operational exposures can be safeguarded

Safety evaluation ofall business processes is vital

Working safely is a condition of employment

Training all employees to work safely is essential

Management audits are a must

Employee involvement is essential

All deficiencies must be reported and corrected promptly

This is a compendium of Hindustan Lever's Financial Trends and provides keydata on the company's performance between 1993 and 2003.

10 YEAR FINANCLES TREND

Rs. Lakhs 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

Profit &

Loss

Account

Sales* 3240,39 3774,88 7120,06 8342,75 10215,24 10917,69 11392,14 11781,30 10951,61 11096,02

Other

Income56,21 66,70 118,08 183,87 244,74 318,98 345,07 381,79 384,54 459,83

Interest (29,54) (20,15) (57,00) (33,89) (33,89) (33,89) (9,18) (7,74) (9,18) (66,76)

PBT @ 302,71 372,22 605,25 850,25 1130,44 1387,94 1665,09 1943,37 2197,12 2244,95

PAT @ 189,96 239,22 412,70 580,25 837,44 1069,94 1310,09 1310,0915 1731,32 1804,34

EPS of Re.1

(adjusted

for bonus)

1.30 1.64 2.08 2.81 3.67 4.86 5.95 7.46 8.04 8.05
http://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.flex-international.com/gifs/hindustan-liver.jpg&imgrefurl=http://www.flex-international.com/clients.html&h=46&w=46&sz=7&tbnid=NgO2A7CuucCKbM:&tbnh=46&tbnw=46&hl=en&start=2&prev=/images%3Fq%3DHINDUSTAN%2BLIVER%2BLTD%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DG


26/29

DPS of Re.1

(adjusted

for bonus)

0.80 1.00 1.25 1.70 2.20 2.90 3.50 5.00 5.50 5.50

Balance

Sheet

Fixed

Assets

328,90 395,56 721,71 794,09 1053,77 1087,17 1203,47 1320,06 1322,34 1369,47

Investment

s191,45 122,83 328,77 531,57 697,51 1006,11 1769,74 1635,93 2364,74 2574,93

Net

Deferred

Tax

246,48 269,92 267,44

Net Current

Assets342,02 457,67 378,67 122,42 226,06 187,25 (373,38) (75,04) (239,83) (368,81)

862,37 976,06 1429,15 1448,08 1977,34 2280,53 2599,83 342280,53 3717,17 3843,03

Share

Capital146,99 145,84 19,57 19,57 219,57 220,06 220,06 220,12 220,12 220,12

Reserves &

Surplus391,27 492,44 792,36 1062,33 1493,46 1883,20 2268,16 2823,57 3438,75 1918,60

Share

Premium

Suspense

Accounts

177,57 177,57 177,57

Loan Funds 146,54 160,21 260,05 186,58 264,31 177,27 111,61 83,74 58,30 1704,31

862,37 976,06 1429,15 1448,08 1977,34 2280,53 2599,83 342280,53 3717,17 3843,03

@ Before Exceptional Items

* Sales before Excise Duty Charged

HLL Share Price


27/29

Market Capitalisation

Exports

Contribution to Exchequer

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

HLL SharePrice on BSE

(Rs. perShare of Re.

1)*

59.0

062.40 80.70

138.3

5

166.3

5

225.0

0

206.3

5

223.6

5

181.7

5

204.7

0

Market

Capitalisation (Rs.

Crores)

8,60

4

9,10

0

16,07

3

27,55

5

36,52

5

49,51

3

45,40

9

49,23

1

40,00

8

45,05

9

Exports (Rs.

Crores)**456 582 921 1,152 1,664 1,803 1,934 1,845 1,411 1,437

Contributionto Exchequer(Rs. Crores)

843 915 1,398 1,640 2,062 2,341 2,524 2,478 2,609 2,999

EVA 107 126 272 365 548 694 858 1,080 1,236 1,429


28/29

Based on year-end closing prices quoted in the Bombay Stock

Exchange, adjusted for bonus shares

** Includes exports made by subsidiaries

LISTING

The Company's shares are listed and traded at the Stock Exchanges in

Ahmedabad, Bangalore, Chennai, Cochin, Delhi, Kolkata, Guwahati and

Mumbai, as well as the National Stock Exchange.

Stock Codes

Name of the Stock Exchange Stock Code

The Stock Exchange, Mumbai 500696

National Stock Exchange HINDLEVER

Madras Stock Exchange HLV

Cochin Stock Exchange HLV

Guwahati Stock Exchange 794

Bangalore Stock Exchange HINDLEVER

Ahmedabad Stock Exchange HINDLEVER

Delhi Stock Exchange 100018

Calcutta Stock Exchange 100052

FOR COMPLETE REPORT AND DOWNLOADING

VISIT

http://var/www/apps/scribd/scribd/tmp/scratch8/HTTP://PAKISTANMBA.JIMDO.COMhttp://var/www/apps/scribd/scribd/tmp/scratch8/HTTP://PAKISTANMBA.JIMDO.COM


29/29

Documents

UNILEVER-PAKISTANMBA.JIMDO