Upload
others
View
6
Download
0
Embed Size (px)
Citation preview
Unit 1: Communication
and Employability skillsPRINCIPLES OF EFFECTIVE COMMUNICATION
27/0
2/2
015
Unit 1 Communications
and EmployabilityPRINCIPLES OF EFFECTIVE COMMUNICATION
Unit requirements
P2
Explain the principles of effective communication
P3
Discuss potential barriers to effective communication
M2
Explain mechanisms that can reduce the impact of communication barriers
Effective communication
What does this mean?
What can you do to make sure it happens?
What stops effective communication?
General communicating skills
Effective communication has several key elements:
Terminology that can be understood
Clarity and lack of ambiguity
Appropriate non verbal communication
Opportunity for clarification
Repetition
Feedback
Terminology
What do these words mean?
Grok
Egosurf
Amphibology
apple-knocker
argle-bargle
Vidiot
UCAS
Find and define 10 “net” words that may need explaining to a new user
Badmash
Blatherskite
Digerati
Gobemouche
hunt-and-peck
Luculent
sesquipedalian
floccinaucinihilipilification
Terminology - task
Cultural differences
Same item called by different names (regional variations)
Find 10 English language words that mean different things in different countries or regions (or even different applications)
E.g chips
deep fried potato chunks (U.K. culinary)
small piece of something from cutting or breaking a hard material e.g. granite chips
hole or mark left by the above
Potato crisp (North American)
Counter used in gambling (poker chip)
Lofted shot in some sports (e.g. golf, or football)
Microchip
Lack of ambiguity (ambhibology!)
What can the following mean?
I opened the door in my pyjamas
I ate the biscuits on the sofa
That was a truly unique meal
I printed the program
Hit the power button
Clarity
http://www.harrymclaughlin.com/SMOG.htmcalculates the SMOG index of text.
SMOG = simple measure of gobbledygook
“Semantic ambiguity arises when a word or concept has an inherently diffuse meaning based on widespread or informal usage. This is often the case, for example, with idiomatic expressions whose definitions are rarely or never well-defined, and are presented in the context of a larger argument that invites a conclusion.”
SMOG - Tasks
The lines above have a SMOG index of 16.42
(Undergraduate level)
The story of the three little pigs has a SMOG index of 5.9 (low
literate)
Take your last assignment and get the SMOG index for it
See if you can make the SMOG index higher and then lower
Take a section from a computer instruction manual (from the
web) and measure the SMOG index
17
September
2007
Clarity
How do you present information to your audience?
Text (books, articles, handouts)
Speech (lecture, radio, tape)
Presentation (animation, sound, text, graphics)
Video (TV, Web)
Pictures (diagrams, comic strip, photos)
Clarity - task
What is the most appropriate method for:
Building a computer
Writing and debugging a program
Discuss your choices and what the problems would be with
other methods
17
September
2007
Barriers
What are the potential barriers to Effective communication?
17
September
2007
Nothing Sucks like an Electrolux”
Line from Electrolux Scandinavian
advertising campaign; subsequently
translated and used verbatim in North
America.
Barriers
Jargon
Lack of clarity
Ambiguity
Boredom
Distractions
Noise
Non – interaction
colloquialism
How do we overcome these?
Task – part 1
1. Prepare an illustrated presentation to explain the principles of effective communication. As a minimum, you should include the following points:
Terminology that can be understood
Clarity and lack of ambiguity
Appropriate non verbal communication
Opportunity for clarification
Repetition
Feedback
17
September
2007
Task 2
2. Extend your presentation to describe potential barriers to effective communication, including:
Jargon
Lack of clarity
Ambiguity
Boredom
Distractions
Noise
Non – interaction
Task 3
Explain mechanisms that can reduce the impact of communication barriers; you should consider at least one option for each of the barriers described in task 2.