Unit 10 Travelling by Plane

8/13/2019 Unit 10 Travelling by Plane

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UNIT 10

TRAVELLING BY PLANE Low-cost airlines and traditionalairlines

Be cheap: Low-cost carriers beat traditioa! air!ies i c"sto#ersatis$actioA ew %&'& Power ad Associates st"d( o$ air passe)er satis$actio sa(se*pesi+e is,t ecessari!( better June 14, 2012|ByCharles J. Johnson |

In the world of air passener satisfaction, !ine"pensi#e! doesn$tnecessarily %ean !cheap.!&%aller !low-cost! airlines 'ested their lu"urious counterparts in asur#ey of o#erall custo%er satisfaction.

(he study ran)ed airlines 'y inde"in scores for reser#ation, chec)-in,'oardin, aircraft, staff, ser#ice and coste"perience into an o#erall score for eachco%pany. (he low-cost set of airlines %adeup of co%panies li)e JetBlue and *estJetscored +4 points out of a possi'le 1,000.

In the end, Jet Blue too) the top prie with acusto%er satisfaction score of ++.

!*e offer free /irec( and 3adio

on e#ery fliht, a free chec)ed 'a and ha#e the newest fleet in thedo%estic sphere. nd if you ha#e enouh %oney, sure you can copye#erythin we ha#e 'ut what is really difficult to replicate is the cultureof ser#ice,! said JetBlue spo)es%an ateo Lleras.

fter readin the newspaper article, tic) two false sentences. /iscuss your

answers with the class.

15 Ine"pensi#e is a synony% of cheap.

6666666

25 7Low cost8 airlines defeated lu"urious co%petitors.

6666666

95 Custo%ers had to %ar) the reser#ation, the chec)-in, the 'oardin, the

crew and ser#ice of the fliht co%pany.

6666666

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45 JetBlue has the %ost sophisticated fleet in the local scope.

6666666

5 JetBlue:s ser#ice is the %ost attracti#e to passeners.

6666666

o#p!ete the +ocab"!ar( etwor. with these words:

2

Tra+e!

Rai!wa(

statio

Airport

Thi)s (o"

carr(

P!aces (o"

)o

Prob!e#s

(o" #eet

boarding gate accidents suitcase gate

ticket office passport check-in visa

driving licence cancellations delays

platform hand luggage traffic jams

boarding pass signs terminal


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/o!!owi) this #ode! create (o"r ow word #ap aro"d the word

air& 2o#e ideas co"!d be: aircra$t- air ser+ices- air tra$$ic cotro!-

airport3 ad $ro# there #ore associated ter#s&

2hare (o"r word #aps with the c!ass& hec. i$ (o" ca co#p!ete (o"rsb( !oo.i) at (o"r parters4&

5ore +ocab"!ar(6

La'el the 'oardin pass;

Co%plete the te"t usin the words a'o#e

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LI2TENING 71; &afety procedures 'efore ta)e-off

Liste to a pi!ot )i+i) ad+ice to passe)ers ad co#p!ete the

proced"res&

Ladies and 6666666666666666, e#en if you are a frelease read this carefully 'efore 6666666666

and fa%iliarie yourself with the 666666666666666 e"its and

procedures on 'oard this Boein 6666666666.

*hen the seat'elts 666666666 is on, you %ust fasten your666666666666. (o do this, insert the 6666666666 fittin into the

'uc)le ?li)e this- and tihten 'y 666666666666 the strap ?li)e

this. (o 666666666 the seat'elt, lift the 'uc)le ?li)e this.

*e suest you )eep the 6666666666 fastened throuhout the

6666666666.

(here are se#eral 66666666666666666 e"its on this aircraft.

(hey are 'ein pointed out to 6666666 now. >lease ta)e a few

666666666666 now to locate your nearest 6666666666. It %ay 'e66666666666 you. If you are sittin in an 6666666666666 e"it,

you %ust )now how to 6666666666 the door in an e%erency

and when 666666666666666 to do so 'y the 66666666666.

If we need to 66666666666666 the aircraft, floor-le#el lihtin

will 666666666 you to the 666666666666.

In the e#ent of an e%erency 666666666666, you will hear

@Brace, 'raceA and you %ust 6666666666 this position. Loo) at

the card for the 666666666 position.

=our life #est is under your 6666666666. (his is how you

6666666 it 666666.

irst, ta)e it out of the 666666666666 and put it o#er your

6666666666. (hen pass the straps 66666666666 your waist and

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tie the% in 666666666. /o not inflate the 66666666 until you

lea#e the 66666666666666. (o inflate the #est, 66666666666 on

this red cord. se the whistle and 6666666666666to attract

attention.

If the 66666666666666 drops, an o"yen %as) will66666666666666 drop fro% the co%part%ent 6666666666666

your head. (o start the flow of 66666666666666, pull the %as)

66666666666 you, put it fir%ly 6666666 your %outh and nose

and 666666666666666 the elastic 'and 6666666666 your head,

and 'reathe 66666666666. If you are tra#ellin with a 666666666

or a person who needs assistance, put your 6666666666 on

first and then 666666666666 the other person.

inally %a)e sure your seat 66666666666 are upriht, your

ta'les are folded 6666666666 and your hand-'aae is eitherin the o#erhead 6666666666 or under the seat in 66666666666 of

you.

ll 6666666666666 de#ices %ust now 'e switched off for

6666666666666.

*e wish you all an enDoya'le 666666666666.

8or. i pairs& /ro# the proced"res3 se!ect ter#s ad

co!!ocatios which are i#portat to st"d( ad re#e#ber&

reate a ew word #ap ad share it with the c!ass6

Vocab"!ar( Ba.

edical Incidents

(ic) the words you )now;

InDuries

nconscious

&ic)

passener

Collapsed

Ei#e the

passener

o"yen


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(o 'e on

%edication

In ood

health

Era' the

defi'rillator

edical )it

Feart attac)

'it of

indiestion

Is not

'reathin

/ia'etic

InDections

shallow

'reathin

*ea) pulse

8or. i pairs& Usi) a E)!ish dictioar( !oo. "p the words (o"

do ot .ow or are ot s"re o$ the #essa)e ad write a c!ear

de$iitio&

Read the de$iitios o"t !o"d& Thi. o$ e*a#p!es i which (o"

co"!d "se the ew words&

LI2TENING 79;

=ou will listen now to a con#ersation in which the ca'in crew is dealin

with a %aDor %edical incident on a fliht fro% /elhi to Colo%'o. Listen

carefully and put the e#ents in order.66666 *e ha#e a %edical e%erency on 'oard.

66666 Fe is not 'reathin

66666 Fe is unconscious

66666 Eet the %as) o#er his head. Can you hear %eG

66666 I thin) he has had a heart attac). Fe said he had

a 'it of indiestion.

66666 Fello, Can you hear %eG

66666 Is there a doctor on 'oardG a)e yourself )nown

to a %e%'er of the crew i%%ediately 'y pressin your

call 'ell.

66666 Fe is a dia'etic so he has inDections for that.


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66666 Can you %a)e an announce%ent i%%ediatelyG

66666 Is he on any %edicationG

66666 (his passener is unconscious and he stopped

'reathin aain.66666 lthouh his pulse is #ery wea) and his 'reathin

is shallow.

66666 *e are ta)in care of hi%.

66666 Era' the o"yen and a defi'rillator fro% the

%edical )it.

RAL PRATIE: Rete!! the $"!! stor( "si) proper teses ad

ew +ocab"!ar(& 2pec"!ate abo"t how (o" thi. the stor(

de+e!oped&

La'el the ite%s in the e%erency %edical )it

B"i!di) "p (o"r +ocab"!ar(6

8or. i pairs a)ai3 ad "si) a E)!ish dictioar(3 write a

de$iitio $or the te ite#s abo+e&

+


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3e%e%'er we %ay use the followinpassi#e structure o

to descri'e what so%ethin is used for.

It is used$orpro#idi) o"yen to

passeners

prepositio ; +erb -i)

It is usedtoi


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7Ladies and Eentle%en Eentle%an, this is an important

announcement. We have aserious se#eral medical situation on boardand we

need to chane di#ert to Mumbai, thenearest furthest airport, as soon

as possible. The flight attendants will nowprepare fi"the cabin for landing.

I anticipate being on theround round within the next 15 minutes.fter

landin ta)in off at Mumbai, !ou %ust ha#e to remain on board the

aircraft. I doapoloie fori#e for an! inconvenience this diversion %ay

%iht cause, however, I"d li#e to than) tell!ou for !our cooperation and

understanding. fter landing at Mumbai, we will )eep )ept !ou regularl!

updated with our plans for !ourcontinued consu%in flight toda!$.

Let us have a look at modal

verbs!

@AVE T

E*tera!b!i)atio: I ha#eto use phraseoloywhen I control.

Lac. o$

ecessit(:=oudonAt ha#e towa)e up early onholidays.

5U2T

Itera!b!i)atio: I%ust wa)e upearly.

Prohibitio; =ou%ust not dri#e ifyou are under 1H.

LANGUAG

E FOCUS


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Co%plete with these %odals; MUST / MUSTNT HAVE TO / NOT TO

AN / ANNOT MA"

15 t the end of the course all students 6666666666666666666 a test.

Ksit for5

25 &he has ot the Do' 'ecause she 6666666666666666 fi#e lanuaes.

Kspea)5

10

8UL'

o$$er>

potetia!>

What would youlike, sir?

What would youlike to do, sir?

Would you like to

control the northsector?

5AY

Possibi!it(; It%ay rainto%orrow.

Per#issio:ay I ta)e a'rea)G

AN

Abi!it(: I cani#e instructions

in &panish andnlish.

Per#issio:

Can I attendthis courseG

Re"est:

Can you holdon, pleaseG


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95 Ja%es 66666666666 to the concert ne"t &aturday. Fe 66666666666

Ko ? wor)5

45 In tennis you 666666666666666 the 'all o#er the net. Khit5

5 Meep the papers in a safe place. =ou 6666666666666666 the%.Kthrow5

Co%plete with the correct %odal accordin to the %eanin in 'rac)ets.

Choose the appropriate #er' fro% the 'o".

15 =ou 66666666666666666 yet. =ou can stay here if you want.Klack of necessity5

25 66666666 you 66666666666 %y suitcases, pleaseG Krequest5

95 (he a%e to%orrow is #ery i%portant, we 666666666666.

Kinternal obligation5

45 7*hat 66666666666 you 6666666666 to drin)G8 as)s the

airhostess. Koffer5

5 >eople 666666666666666666 in closed pu'lic places. Kprohibition5

*hich is correctG

15 @*hatAs wronG =ou %ust tell ha#e to tell %e.A

25 I eat too %uch chocolate. I really %ust stop ha#e to stop.

95 I li)e would li)e to%atoes, 'ut I do not often 'uy the%.

45 @/o you li)e would you li)e an ice-crea%GA @No, than) you.A

5 (o%orrow is &unday, so I don:t ha#e to %ustnAt wa)e up early.

11

Loo) for win s%o)e drin)

lea#e


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Rec(c!i) what we ha+e !eart

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o#p!ete the report $or# abo"t what happeed i #eali$%

&ith a serious medi'al i$'ide$t&

FINL !"#

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I$agine you are the air traffic controller who receives the e$ergency call fro$ the

ca%tain&s diversion' (ole)%lay the conversation fro$ the $o$ent the %ilot re%orts the

$edical incident u% to the landing' *e ready to show your %laying to the class'

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Unit 10 Travelling by Plane