Unit 2 HousekeepingTopic 9 Emergency (2 periods)

▲ Learning Procedures

• 1. Learning objectives• 2. Background information introduction• 3. Discussion & presentation• 4. Listening activities• 5. Notes• 6. In- class exercises• 7. Further development activities• 8. Assignments

▲ Learning objectives

• 1. Students are required to get familiar with some common emergencies.

• 2. Students are required to get a good understanding of how to deal with emergencies effectively.

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▲ Background Information

When people are caught in a hotel fire, it can be even more disorienting than at home, because they are in unfamiliar surroundings, often asleep. In 1980, a fire at the 26-story MGM Grand Hotel in Las Vegas killed 85 people. A few months later, a fire at the Las Vegas Hilton killed eight more. A 1993 fire at Chicago's residential Paxton Hotel killed 20 people.

▲ Background Information

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It is quite common that guests are hit by a sudden illness. To offer an immediate help is essential for hotel staff.

Activities:

1. Look at the following pictures and discuss about how to use these hotel fire safety facilities.

▲ Discussion & presentation

Fire Sprinkler

Exit Smoke Detection Emergency Light

Disabled Fire Exit ABC Powder Ident Break Glass To Release Door

Hotel Fire Safety Facilities

Activities:

2. Look at the following pictures and complete the sentences.

3. Make a discussion about how to deal with emergencies.

▲ Discussion & presentation

Knowing How to Deal with Emergencies

The work staff in a hotel are________________

rehearsing how to escape from a fire accident .

Knowing How to Deal with Emergencies

A housekeeping clerk is__________________

demonstrating how to deal with an emergency .

• Some necessary medicines for traveling inSome necessary medicines for traveling in summersummer• 1.menthocamph orate• 2.woundplast• 3. iodine• 4. rheo-camphoradin • 5.amoxicillin

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▲ Discussion & presentation

▲ Listening Activities

1. Listen to the dialogue and answer the questions.

Dialogue

1) What happened to the woman’s husband?

2) Was it a serious injury or not? What measures did the hotel clerk take?

Dialogue: Dealing with Emergency• Scene: Mrs. Smith (S) is asking the room attendant (RA) for help and

the RA is giving the first aid to Mr. Smith (M).

• S: Room attendant, can you come here, please?• RA: Yes, madam. What can I do for you?• S: My husband has slipped in the bathroom. His nose is bleeding and

he cannot stand up.• RA: How unfortunate! Don’t worry, Mrs. Smith. Leave it to me.• (He rushes into the bathroom.)• Mr. Smith, just lean on me and I’ll help you to bed.• S: Go slowly.• RA: Mr. Smith, let me pinch your nose to stop the • bleeding. (soon the nose stops bleeding.)• M: Oh, my goodness!

Dialogue: Dealing with Emergency

• RA: Mrs. Smith, bring a towel and wash Mr. Smith’s face, please. Mr. Smith, please don’t blow your nose, otherwise it will bleed again. Do you feel better in this position?

• M: Yes, but my left knee is really aching.• RA: Everything will be all right, Mr. Smith. I’ll send for the doctor.

Just relax.• (The doctor confirms it is a minor injury with no fracture or concus

sion.) • M: It is lucky I haven’t broken my leg. I am going to the Lao Mou

ntain to see the beautiful scenery there. • RA: Sure, MR. Smith, but all you have to do now is to take a good r

est in your room. I hope you’ll feel better soon. • M: It’s very kind of you. Thank you ever so much.• RA: My pleasure. HOME

▲ Notes

Useful sentences

• 1) My husband has fainted.

• 2) I have a terrible headache /stomachache /toothache.

• 3) Do you need some aspirin /painkillers /bandages /plasters /sleeping pills?

• 4) I’ll call the doctor.

• 5) Do you think it is necessary for me to send for a doctor?

• 6) Just call us if you need any help.

• 7) You had better drink much water and have a good rest.

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▲ In-class Exercises• 1.Translation 1) 听说您病了，我们都很担心。• 2) 我希望你很快好起来。• 3) 啊，真不幸，如果需要帮助，请您尽管吩咐。• 4) 您别着急，医生马上过来。• 5) 可以给她再拿个枕头吗？这样她可以躺得舒服些。

• 2.Role play• G: You are a guest. Your wife gets a terrible cold because of the lo

w temperature. You call the floor attendant to ask for some help.• C: You are a floor attendant. You receive the call and give him som

e timely help.HOME

▲ Further Development Activities

1. Watch the video and make another situational dialogue with your partner.

▲ Further Development Activities

2. Watch the following flash, act the clerk part and then practice the whole dialogue in turn with your partner.

Script of Activity 2 in Further development

• G= Guest, A= floor service attendant• G: I had a bad stomachache, maybe I had too much se

afood.• A: Shall I call a doctor for you?• G: Yes, please do and make it quickly.• A: Right away, sir. May I have your room number, pl

ease?• G: Room 1879.• A: I see, sir. Before the doctor’s arrival, is there anyth

ing I can do for you?• G: No, thanks. HOME

▲ Assignments

1.Guests sometimes may be locked out of rooms. Watch the video and make another situational dialogue with your partner.

▲ Assignments

2. Find out as much as possible information about how to deal with an emergency.

3. Finish the online-exercises at http://202.193.128.12/jdyy .

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