Unit 231: Process payments for purchases in a retail

environment

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• if there is a barcode on the item, it can be scanned to reveal the price

• if there are similar items, you can look at the price ticket on them

• you may have a price list

• you may remember the price, but be careful that your memory is current

• if in doubt ask your supervisor.

To check the price of an item:

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• point of sale terminal

• electronic calculator

• long-hand arithmetic.

To work out a customer’s total bill you can use:

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• fit its description

• be fit for its purpose

• be of satisfactory quality.

The Sale of Goods Act states that what you sell must:

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• watermarks

• metal strips

• raised print.

As well as cash, you may accept other forms of payment such as:

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• they are accurate

• possible sales are not lost.

When accepting banknote use a detection pen or UV light, or check for:

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• words and figures agree

• signature agrees with supporting card or driving licence

• date is correct

• payee’s name is correct.

When accepting cheques, check that:

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• ask for another form of payment• do not return the note to the customer

– it is a criminal offence to knowingly pass on a counterfeit note

• the note will be forwarded to The Bank of England.

If you are given a banknote that appears to be counterfeit:

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• ask for another form of payment

• advise the customer politely that there is a problem

• if you suspect theft or fraud alert supervisor or security.

If you are given a cheque or card which fails security checks:

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