Unit 25 – task 3 [1/3]

sustainability and environmental issues• Printers – paper/plastic

• Upgrades

• Powerhttp://www.ukpower.co.uk/tools/running_costs_electricity

http://www.theguardian.com/global-development/2013/dec/14/toxic-ewaste-illegal-dumping-developing-countries

50m tonnes of e-waste was generated worldwide – or about 7kg

US discarded 258.2m computers, monitors, TVs and mobile phones in 2010, of which only 66% was recycled [170m]

reporting

• The Waste Electrical and Electronic Equipment (WEEE) Directive

• Manufacturers have to fund recycling schemes, while retailers must offer take-back services to customers.

• The UK produces an estimated 1.2m tonnes of e-waste each year, most of which has been ending up in landfill sites

• Under the legislation, retailers selling electrical goods are obliged to offer customers a free in-store take-back service on a "like for like" basis, or help fund the expansion of a network of WEEE collection points.

employee and employer responsibilities

Escalation procedures

Documentation

• Top reasons for documentation:• Organization• Management• A record of work done• A record of system changes• A record of hardware tests• Proof of service• A reference

the majority of tasks are unattended so only the task name and time is needed to be recorded as will as the end results.

Often technicians just fill out a clipboard answering YES, NO, PASS or FAIL

policies and procedures

• Procedures• computer cleaning• hd maintenance• antivirus + security updates + config• update windows

• Policies • Computer usage• Network usage• Security • Software miles