Unit 5 Receiving Business

Visitors

“a visitor”

A person who visits

ผู้��มาเยี่�ยี่มเยี่�ยี่นแขก

“a caller”

A person who goes to a house or a building

ผู้��แวะมา

นามบั�ตรa business card

Objectives

Students will be able to

1. Tell the meaning of the expressions frequently used in receiving visitors.

2. Use vocabularies and expressions with visitors appropriately

3. Greet and receive visitors with and without an appointment

How often do you meetmeet foreigners?

• Once a week?

• Twice a week?

• Four times a week?

• Every day?

Foreigner = a person who comes from a different country

Page 69 - Vocabularies

Greet ทั�กทัายี่Inform ให้�ข�อม�ลArrangement การเตร�ยี่มการCaller ผู้��โทัรมาSatisfactory ทั�น�าพอใจArrange เตร�ยี่มการAppointment การน�ดห้มายี่Call on แวะเยี่�ยี่มเพ�ยี่งชั่�วคร��

Vocabularies

Call up โทัรห้าRegarding เก�ยี่วก�บัเร!องใดเร!องห้น"งHave a seat เชั่#ญให้�น�งDiscuss การสนทันาในเร!องใด

เร!องห้น"งCall in เร�ยี่กให้�เข�ามาAt the moment ขณะน�'To satisfy ทั(าให้�พอใจ

Reading (P. 86)

Read the conversation between

Chitraporn: secretary

Chan: caller

Reading (page 86)

1.What does Mr. Chan want?

He wants to see Mr.Wong

2.Who does Mr. Chan work for?

He works for Bangkok Electronics Company.

3.Can Mr. Wong see Mr. Chan? Why or why

not?

No, he can’t. Mr. Chan is busy

A. Receiving Visitors

P.87 reading

4. What does Mr. Chan want to discuss?

He wants to discuss a new order.

5.Will Miss Chitraport call him to arrange an appointment?

Yes, she will.

B. Vocabulary and Expression

1. b at the moment = now

3. b unfortunately = unluckily

2. a discuss = talk about

4. d arrange = plan

5. d contact = communicate

Listening (page 89)Chitraporn: Good afternoon. May I help you?Visitor: My name is Izawa Tanaka. I’m with Japan Electronics Company. Here is my business card. I would like to see Mr. Wong regarding a new product.Chitraporn: I’m sorry. He’s in a meeting now.Visitor: When do you think he’ll be finished?Chitraporn: Well, it could take more than an hour.

Since I see your phone number here on your business card, I could call you sometime tomorrow to arrange an appointment.Visitor: I would appreciate that. Thank you for your trouble.Chitraporn: Not at all.

Listen and Answer (page 89)1. True or False

1. F2. F3. T4. F5. F

2. Answer these questions1. No, he can’t meet Mr. Tanaka at the

moment.2. He is in the meeting at the moment.3. She will call Mr. Tanaka tomorrow.

A visitor without an appointment

แขกที่��ไม่ม่�การนั ดหม่าย

A visitor without an appointment แขกทั�ไม�ม�การน�ดห้มายี่

Secretary: Good morning. Can I help you?

Visitor :My name is Annop Sinchai.

I am from Chiangmai Electronics Company.

Here is my card. น�นามบั�ตรผู้มคร�บั I would like to see Mr. Masao Ichida

concerning our new product lines with a special offer. ผู้มอยี่ากพบัม#สเตอร*มาซาโอะ อ#ชั่#ดะ เก�ยี่วก�บัข�อเสนอพ#เศษของผู้ล#ตภั�ณฑ์*ให้ม�

A visitor without an appointment

Secretary: Mr. Masao has someone with himat the moment,

ค1ณมาซาโอะก(าล�งพบัใครบัางคนอยี่��but he will be free in a few minutes.

แต�เขาจะว�างในอ�กสองสามนาทั�Will you have a seat?

เชั่#ญน�งก�อนได�ไห้มคะ?

A visitor without an appointment

Visitor : Thank you.

Secretary: Mr. Masao is ready to see

you now.

ค1ณมาซาโอพร�อมทั�จะพบัค1ณแล�ว

Please come this way.

เชั่#ญทัางน�'

A visitor with an appointment

แขกทั�ม�การน�ดห้มายี่

A visitor with an appointment

Secretary: Good afternoon, Mr. Watsan. The

receptionist informs me that you

wish to see Mr. Wong.

ประชั่าส�มพ�นธ์*บัอกก�บัฉั�นว�าค1ณอยี่ากพบัค1ณห้ว�อง

Visitor: Yes, I have made an appointment

with him for 3 pm.

ฉั�นได�น�ดห้มายี่ไว�ก�บัเขาตอน บั�ายี่ 3

Secretary: Certainly, sir. ได�เลยี่ค�ะ

Now, Mr. Wong has someone with him at

the moment, ตอนน�'ค1ณห้ว�องม�แขกbut he will be free in a few minutes.

แต�เขาจะว�างในอ�กสองสามนาทั�Please take a seat

กร1ณาน�งก�อนค�ะ

Visitor : Thank you

(A few minutes later)

(สองสามนาทั�ต�อมา)

Secretary: Mr. Wong is ready to see you

now.

ค1ณห้ว�องพร�อมทั�จะพบัแล�วค�ะ

Come with me, please

โปรดมาก�บัฉั�นทัางน�'

C. Vocabulary and Expressions (page 91)

Matching the meanings(1)

1. to greet = e. to welcome with words or actions

2. to inform = d. to tell3. to have a seat = a. to sit down4. to arrange = b. plan or prepare5. to discuss = f. to talk about6. to satisfy = c. to please

Matching the meanings

(2)1. arrangement = d. a plan or

preparation1. appointment = c. an agreement of

a time and place for meeting

2. a visitor = b. someone who visits

3. regarding = a. concerning

Writing (page 91)A.

Make a meaningful sentence by joining the two columns.

น(าสองด�านมาต�อก�นให้�เป5นประโยี่คทั�ม�ความห้มายี่

Writing (page 91)

1 .กร1ณาน�ง2. ฉั�นม�แผู้นงานต�องค1ยี่ก�บัค1ณโจนส*3. ฉั�นอยี่ากพบัค1ณโจนส*4. ประชั่าส�มพ�นธ์*บัอกฉั�นว่าค1ณต�องการ

พบัผู้��จ�ดการเร!องส�ญญาฉับั�บัให้ม�5. ฉั�นจะโทัรห้าค1ณภัายี่ห้ล�งเพ!อ

วางแผู้นการน�ด

Writing

1. Please take a seat.

2. I’ve got an arrangement with Miss Jones

3. I’d like to see the manager concerning new contracts.

4. The secretary informs me that you want to see Mr.Smiths

5. I’ll call you to arrange an appointment later.

Matching the meanings

(3)

1. Certainly = c. sure

2. Satisfactory = a. good enough to pleasing

3. Ready = d. willing

4. At the moment = b. now

B. Conversation Complete (page 92)

Complete these dialogues with the most appropriate terms in

the blanks

1. A customer arrives without an appointment

เม่��อลู�กค้�าม่าถึ�งโดยปราศจากการนั ดหม่าย

Secretary: Good morning. Can I help you?

Visitor:Good morning. I’d like to see

Mr.White.

Secretary: Do you have an appointment, Sir?

ค1ณม�น�ดห้ร!อไม�/ได�น�ดไว�ล�วงห้น�าไห้ม

Visitor: No, but I think he wants to see

me, I am Tom Wong of RC

International Company. ไไม่ม่�ค้ร บ แต่ผม่ค้$ดว่าเขาอยากพบผม่ ผม่

ชื่��อ.........จาก บร$ษั ที่ อาร(ซี� อ$นัเต่อร(เนัชื่ �นัแนัลู

Secretary: I am sorry, but Mr.White is

busy today. I’ll tell him that

you were here.

ขอโที่ษัค้ะ แต่ค้+ณไว่ที่(ย+งว่ นันั�- ฉั นัจะบอกเขาว่าค้+ณม่า

Visitor: Thank you.

Secretary :You’re welcome.

2. A visitor comes in for his appointment

Secretary: Can I help you?

Visitor: Yes, please. My name is

James. Here is my business

card. I have an appointment

with Mr.John David at 2.30

Secretary: Oh, yes. Right now Mr.David

is with someone. Would you mind waiting?

Visitor: No.

Secretary: Mr.David is ready to see you

now.

Please come this way.

Please come with me.

Please follow me.

เชื่$ญที่างนั�-, โปรดม่าก บฉั นัค้ะ, ต่าม่ฉั นัม่าค้ะ

Visitor: Thank you.

Pronunciation (page 97)

O o o O O o o o O o

moment

welcome

ready

product

order

special

contact

arrange

inform

enough

discuss

company

foreigners

possible

satisfy

business

certainly

appointment

arrangement

regarding

concerning

agreement

Grammar Focus

Future Tense: indicate the action in the

future.

1. Statements- I will call him back later.- We will contact you later.- I will arrange an appointment for you later.- I will order some stationery.

2. Negatives- I will not call him back later.- We will not contact you later.- I will not arrange an appointment for

you later.- I will not order some stationery.- We will not send her a letter.- I will not tell him about this problem.- Mr. Wong will not make a phone call

to you tomorrow.

3. Questions- Will you call him back later?- Will we contact you later?- Will you order some stationery?

Yes, I will.

No, I will not. won’t.

Exercise 3 : P 98

1. Mr Masao Ichida will return home next June.

2. My friends will visit me at 3 this afternoon.

3. I will write a letter to my professor.

4. All workers will attend the meeting tomorrow.

5. We will travel to Chiangmai next Monday.

Exercise 4: P 98 4 Answering with ‘will’

1. Yes, I will.

2. I will go to see Mr. Paisan next Saturday.

3. The next meeting will take place at Friday Hotel.

4. Mr. Passakorn and Miss Mattana will attend the seminar in Bangkok.

5. I will see him about new employees.

Future Tense with Adjective

We usually use ‘be’ after ‘will’ to express the

future time with adjective.

- Mr. Winston will be glad to see you.

- It will be good if you come to see me at

my office.

- Mr. Franklin will not be back to the

office.

will + be + adjective

Exercise 1 : P 99

1. Teachers will be happy when the students get good grades.

2. My friend will be glad to see you.

3. I will be ready for the final examination.

4. The General Manager will be back to the company soon.

5. They will be quiet if the teacher comes into the classs.