Unit 6

Starting up

Vocabulary

Reading

Listening

Skills

Case study

Overview

Once a

AStarting up 6.1 Listen to three people talking about theproducts they buy and when they buy them. Complete the chart.

Expressions for shops:

grocer’s (shop) supermarketthe butcher’s (shop)confectionerthe baker’s (bakery)

the florist’s (flower shop) chain stores superstoregeneral store kioskshopping centreshopping mall

flea market bazaarDairy pharmacyjeweler’s delicatessenoptician’s shopfranchised shopBoutique dollar-shop

Expressions for buying and selling:

buy sell go shoppingdo the shopping getgo to the shops purchaseshop around shop at/ingo window shoppingpick up something

wholesale retailsell out out of stockmake/strike a bargainbargain for on the marketsale for sale on sale

discount1/2,1/3,50%...off shopping listhaggle over the pricepaying in cash\by credit cardswipe one’s card through a POS machine

Expressions for money:

change, cash, credit card, cheque, check, coin, note, billExpressions for shopping facilities: counter, shelf, window, trolley,vending machine, checkout, cash-register, shopping basket, shopping cart

Expressions for people in a shop: shop owner, boss, manager, shopkeeper, shop assistant (sale assistant), cashier, customer, shopper, buyer--Good afternoon, Madam./Welcome to XXX. How may I help you?--I'd like to buy a dress.--Here are some new arrivals. And they sell quite well. You may try them on, if you like.

--Ok, let me try this on.......--Whoa, you really look fabulous in this dress. It perfectly fits you.--Really? I think so, too. I'll take it.--It's RMB399. Would you like to pay in cash or by credit card?--Cash. Here you are.--Thanks madam. Let me wrap it up for you.--Thanks.--You are welcome. -- Bye.

Would you please make a discount?We are having a sale now.Is this the sale price?It’s the preferential price.It’s the latest fashion, very popular.We give you a 5% discount, OK?Have you anything that doesn’t cost so much?Your changes, sir.

Reading

A success story

Vocabulary 2

Choosing a service

Listening How to sell

A 6.52. research 3. right people money authority need 4. your product or service

B 6.6 Listen to the second part and answer the questions below. 1.a drive/get-up-and-go b attitude ( to company, people , products , services ) c confidence to come across credibly

2.a probe/ask questions b confirm c match to needs d close

7A

Work in pairs.Student A: Turn to page 137.Student B :Turn to page 143 and choose a role.1 Read your role cards. The salesperson talks to the customer and helps him or her choose a phone.2 Salespeople meet in pairs and discuss which packages they sold. Customers meet in pairs and discuss which packages they bought.

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