Unit 8 Food and Beverage. Topic 1: Table Reservation Background Information QUANJUDE, a famous brand of China, was established in 1864 (the third year

Unit 8 Food and Beverage

Topic 1: Table Reservation

Background Information

QUANJUDE, a famous brand of China, was established in 1864 (the third year of Tongzhi of Qing dynasty). During the 136 years, QUANJUDE has experienced business vicissitudes and survived the arduous ordeal of time. Throughout the years, QUANJUDE dishes have been greatly enriched due to development and innovation.



With its long history, QUANJUDE roast duck enjoys a high reputation among domestic and overseas consumers for the peculiar roast technique and outstanding quality. The well-known All-Duck Banquet is headed by QUANJUDE roast duck and supported by over 400 dishes with QUANJUDE characteristic flavor.


Situational Dialogue

Mr. White is making a table reservation in QUANJUDE for their dinner on the phone.(A: Receptionist B: Mr. White)A:Good afternoon, this is “QUANJUDE ”, what can I do for you?B:What time do you open this evening?A:We open at 7:30 p.m. sir, and we take last orders at 4:30 p.m. B:Good, I’d like to reserve a table for 4. A:Yes, sir. When would you like your table?



B:I’m not sure…maybe around 8:00 p.m.A:Fine. I’ll reserve a table for 4 at 8:00, sir. May I have your name, please?B:White, Henry White.A:Thank you, Mr. White. B:Oh, is there any chance of a table by the window? My wife and children love Beijing night view. A:I see. We have already received many bookings and though I cannot guarantee anything, please be assured that we will try our best, Mr. White. I hope you’ll understand.



B:Yes, I do. But I would appreciate it if you could arrange it. A:I’ll try my best. We look forward to having you tonight, Mr. White. Thanks for your calling. B:Bye.A:Good-bye and have a nice day.


Vocabulary

All-Duck Banquet 全鸭宴appreciate 感谢，感激arduous 艰巨的，费力的，困难的assure 使……放心，使……确信characteristic 独特的，特有的enrich 使……丰富flavor 气味，香味guarantee 保证，担保 innovation 革新，创新open 开业，经营


Vocabulary

order 订单，订购outstanding 杰出的，与众不同的peculiar 独特的，新奇的survive 幸存，存活vicissitudes 变迁，世事变化


Notes

1.I’d like to reserve a table for…/I want to book a table for… 我要预订餐位……2.Is there any chance to/of… 有望……3.assure…that/…can be assured that 使……放心，使……确信4.would appreciate it if…/It would be highly appreciated if… 很感激……


Useful Sentences

For a receptionist1.May I have your name, please?请问您贵姓？2.How many in your party, please? 请问几个人用餐？3.What time would you like your table? 您什么时候需要 (用餐 )？4.We will make a reservation for you. 我们会给您准备好的。5.We are fully booked tonight. 我们今天的座位都已经订满了。


Useful Sentences

6.There aren’t any table left for 8:00p.m. 今晚 8点的餐位已经没有了。7.Well, a table for 5 at 8:00 o’clock in the evening. 好，今晚 8点，五人餐桌。For a client1.I’d like to book a table for 3. 我想订一张三人餐桌。2.Can you arrange a table overlooking the river, please? We’d like to enjoy the evening view. 能给我们安排可以看到河的位置吗？我们想欣赏夜景。


Exercises

1. Complete the following dialogue according to the Chinese in brackets and then read it in roles.Stephen Nobel and his wife are in a restaurant.(A: Receptionist B: Mr. Nobel)A:Good morning, sir. _________________________(请问您有预订吗？ )B:No, we haven’t. Just we two.A:_______________________________________________________(对不起，现在餐厅客满，您愿意等一下吗？ )B:How long do you think we’ll have to wait?


Exercises

A:______________________________________________(大概 15分钟｡ )B:Oh, that’ll be all right. We are not hungry. A:______________________________________________(请问您贵姓？ )B:Stephen Nobel.A:Thank you, Mr. Nobel. ______________________(请到那边坐一下，稍等片刻。一有空桌子我们就会请您入座｡ )B:Thank you.


Exercises

2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.Mrs. Smith, the secretary of ABC Company, wants to make a table reservation in the Beijing Hotel for a party of 12 for a welcome banquet. The banquet will be held at 7:30 tomorrow evening.


Knowledge Links

Etiquette of Western TablewareKnife is used for cutting food, and do not have to use the knife to deliver the food toward the mouth. You should always remember: the right hand takes the knife. If there are three kinds of different specifications knives when dining, the correct way is: the knife with small identical is used to slice meat; medium size is used for cutting the big piece vegetable into small pieces; and the exquisite one with round head is used to open the bread and let the jam or cream spread the bread.


Knowledge Links

You should take the folk with your left hand, and deliver the food to you mouth very lightly. Fork the appropriate food each time. When delivering the food into the mouth, you should only let the teeth touch the food, and mustn’t grip the fork, and don’t make any sound when forking.There are many kinds of spoons in the official situation. The small one is used for coffee and dessert; the flat one is used to spread the butter and separate cakes; the bigger one is used for drinking soup or holding small food.


Knowledge Links

According to the serving order, the tableware is placed from outside to inside. After some dishes are finished, some knives and forks will be removed. It is fastidious for putting the knives and forks in the direction and location. When the knives and forks are placed above the plate, the cutting edge is toward inside and the fork is downward, it means that you will continue to eat; if the cutting edge is toward outside and the fork is upward, it means that you don’t want to dine.

Topic 2: Ordering Dishes


The Representative Dishes of Quanjude:Beijing duck rolls 北京鸭卷Brine duck liver 盐水鸭肝Beijing roast duck 北京烤鸭Deep-fried duck liver and gizzard 炸鸭胗肝Duck foot webs with mustard 芥末鸭掌Drilled duck heart 火燎鸭心Egg custard with duck grease 油蛋羹



Four delicacies from the duck in hot sauce 干烧四鲜Fresh mushroom with duck slice 口蘑鸭丁包Stewed duck liver and gizzard 卤鸭胗Steamed duck 清蒸炉鸭Stuffed dumpling with duck meat 鸭四喜饺Three delicacies of duck in rice wine 白扒三珍



Scene 1 At 8:00 o’clock, Mr. White and his family go to the Quanjude Roast Duck Restaurant. The waiter soon comes to them.(A: Waiter B: Mr. Henry white C: Mrs. White D: Jimmy E: Lily)A:Good evening. Welcome to our restaurant. Do you have a reservation?B:Good evening, sir. Yes, the name is Mr. White. I booked a table for 4 at 8:00 this evening. And we prefer a table by the window.



A:Oh, that’s right. Could you come this way? Does the table suit you?B:It’s fine, what do you think, Linda?C:It couldn’t be any more pleasant. A:Very good. Would you please sit down, I’ll bring the menu for you. B:Thank you. A:Could you please have a look at it? I’m sorry. I’m rather busy at the moment, and I will come back later. B:Never mind. Thank you.



Scene 2 The whole family begin to discuss the menu and dishes they want to order. B:Honey, what would you like to eat?C:I’d like to try their specialities, how about you two?D:All right, I would like have a try. Since it is exotic.E:So do I.B:OK, I guess we should see what the waiter recommends. (At the moment, the waiter comes here.)B:Would you like to order now, sir?



C:What do you recommend? What are your specialties?B:All-duck banquet is our representative dish. This dish has long histories and is very popular both at home and abroad. It’s very delicious and its skin is really crispy. C:It sounds good, we’ll have it. A:We sell the roast duck by the gram. I think 1 000 gram is more than enough for you four. B:OK, madam. Would you like some cold dishes and traditional Chinese dished for the children?



D:What do you have?B:Would you like to have marinated seaweed? It tastes good. A:OK. We’ll have a try.(Later, all-duck banquet is served.) C:Sir, would you show us how to eat this dish, please?B:Certainly. First, hold a pancake in your hand and paint a few splashes of bean sauce on the pancake with the scallion like this, and then place the scallion in the center of the pancake. And use your chopsticks to add some pieces of duck skins and then roll the pancake up and enjoy.



E:Let me have a try. Is this right?B:Yes, perfect.E:So tender and crispy. I’ve never tasted things like this. How does it make?B:Well, the preparation is quiet complicated. The duck is first split open, dressed, scalded and dried. When roasting, it’s better to use fruit tree branches as firewood to lend more flavors to the duck. Besides, a steady temperature must be maintained in the oven and the duck must be rotated so that the duck is evenly roasted.



D:How long does it take to roast the duck?B:About 50 minutes. When the skin turns crisp and golden brown, the duck is done. D:Very interesting. Thank you. B:You are welcome. Enjoy yourself please.


Vocabulary

banquet 宴会，宴席bean sauce 豆酱crispy 脆的dressed 褪毛exotic 异域风情的，异国特色的flavor 香气maintain 维持，保持marinated 腌的，卤的menu 菜单，菜谱pleasant 令人愉快的，舒适的


Vocabulary

pancake 薄饼，烙饼roll 卷，擀rotate 旋转，转动scallion 葱scald 用沸水烫seaweed 海蜇specialty 特色菜split 切开，分开steady 持续的，稳定的suit 合适


Notes

1.Could/Would you come this way? 这边请。2.suit 合适，适合Eg. Do you think this coat suits me? 你觉得这件外套适合我吗？3.prefer doing sth. to sth./prefer sth.to sth. 喜欢……胜过…… Eg. I prefer the quiet county to the noisy city. 比起嘈杂的市区，我更喜欢安静的乡村。


Notes

4.Would/Could you please have a look at it? 请看一下。5.We sell the roast duck by the gram. 我们按克卖烤鸭。


Useful Sentences

1.Would you please be seated? 您请坐。2.Would you come with me? 请随我来。3.Is this to your satisfaction? 您觉得满意吗 ?4.Do you have a reservation? 请问您有预定吗？5.We mainly serve Cantonese cuisines. 我们主要提供粤菜。


Useful Sentences

6.Would you like to start with an appetizer? 您要来点开胃小菜吗？7.Are you ready to order?/Would you like to order now? 请问可以点菜了吗？8.Would you like to sit by the window or further back? 您喜欢靠窗户坐还是往里坐？9.Would you mind sharing the table with others? 请问您介意和别的客人拼桌吗？


Useful Sentences

10.Please wait a moment and a waiter will come to your order. 请稍等，待会服务员会来给您点餐的。11.Chinese cookery puts great emphasis on three elements: color, aroma and flavor. The color of the dishes has to be satisfying to the eye, and the balance of the color is kept in mind during the preparation. 中国烹饪讲究色香味俱全。菜的色泽要赏心悦目，配菜的过程中就要注意颜色的搭配。


Useful Sentences

12.Generally, Cantonese dishes are a bit light and clear, Sichuan dishes have strong and hot taste, while Shanghai dishes are oily and Beijing dishes are salty and spicy. 一般来讲，粤菜清淡，川菜麻辣，上海菜油重而北京菜咸鲜。13.Could you tell me the different cuisines in your restaurant？能告诉我你们餐厅有哪些不同的菜系吗？


Exercises

1. Complete the following dialogue according to the Chinese in brackets and then read it in roles.A diner is ordering his dishes.(A: Waiter B: Guest)A:Hello! Welcome to our restaurant. B:Hello.A:Would you like this table?B:_____________(不，我想要靠窗户的那张台子。 )A:OK, please.B:Thank you.


Exercises

A:What would you like to start with?B:_________________________________________________ (先来杯菠萝汁，不，稍等一下，我看菜单上有谷类食物，你们有烘麦片之类的食物吗？ )A:Yes, we have corn flakes, rice krispies, musli and porridge. B:______________________________________________ (那我就要脆米花。现在让我看一下，啊，这里有优质咸肉，香肠和鸡蛋。 )A:What else?


Exercises

B:_________________________(两份煮鸡蛋，一份黄油土司和一杯红茶。 )A:Good, but how would you like your eggs, soft boiled or hard boiled?B:_____________(请煮嫩点。 )A:Yes, sir. By the way, do you like your tea weak or strong?B:_______________(喜欢淡茶。 )A:Just a moment.


Exercises

2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.Mr. Blank, an American, has just arrived at Shanghai on a business trip and he is in a typical Shanghai Food Restaurant for a dinner. You and your parter should play the role of Mr. Blank and the waiter.


Knowledge Links

Chinese DishesStaples八宝饭 Eight Treasure Rice白粥 Plain Rice Porridge

鸡汤馄饨 Wonton in Chicken Soup炸酱面 Noodles with Bean Paste菜盒子 Stir-fried Crispy Cake Stuffed with Vegetable菜肉大馄饨 Pork and Vegetable Wonton菜肉饺子 Dumplings Stuffed with Minced Pork and Vegetable


Knowledge Links

叉烧包 Barbecued Pork Bun炒面 Sautéed Noodles with Vegetables炒河粉 Sautéed Rice Noodles葱油饼 Fried Chive Cake 葱油煎饼 Pancake with Scallions脆皮春卷 rispy Spring Roll担担面 Sichuan Flavor Noodle豆浆 Soybean Milk豆沙包 Steamed Bun Stuffed with Red Bean Paste


Knowledge Links

Vegetables and Meats京酱肉丝 Sautéed Shredded Pork with Sweet-Bean Sauce酱烧骨 Braised Spare Ribs with Spicy Sauce火爆腰花 Stir-Fried Pork Kidney红烧狮子 Stewed Meatball with Brown Sauce方竹笋炖肉 Braised Pork with Bamboo Shoots


Knowledge Links

干煸小猪腰 Fried Pig’s Kidney with Onion干豆角回锅肉 Sautéed Spicy Pork with Dry Bean姜汁炒时蔬 Sautéed Seasonal Vegetables in Ginger椒盐茄子丁 Deep Fried Diced Eggplant with Spicy Salt辣椒炝时蔬 Sautéed Vegetables with Chili Pepper


Knowledge Links

Cookery Methodsbake 烤，焙 (面包 )boil 煮 (用开水煮 )braise 炖，焖 (油炸后用文火炖 )deep-fry 油炸fry 煎，炸grill 烧，烤roast 烤sautéed 烧 (法语词 )scramble 翻炒


Knowledge Links

steam 蒸stew 炖toast 烘 (面包 )stir-fry 爆炒Beverages Aperitif 开胃酒Beer 啤酒Black tea 红茶 (Oolong 乌龙茶 )Brandy 白兰地


Knowledge Links

Chinese spirits 中国白酒 (White spirit 白干，如 Maotai茅台 )Coffee 咖啡Cocktail 鸡尾酒Gin 金酒Green tea 绿茶 (dragon well tea 龙井茶， Biluo Chun 碧螺春 )Juice 果汁Mixed Drinks 混合饮料Rum 朗姆酒


Knowledge Links

Sake 清酒Shaoxing rice wine 绍兴酒Spring Water 矿泉水 Sodas 碳酸饮料Tequila 龙舌兰Whisky 威士忌Wine 葡萄酒Vodka 伏特加

Topic 3: Bill Payment


It’s difficult to divine what constitutes an appropriate tip in any country. In Japan, if you leave a couple of coins on the table, the waiter may chase after you to return your forgotten change. In New York,on the other hand, if you leave less than 15%, your reservation might not hold up next time. Asia, with its multiplicity of cultures and customs, is a particularly difficult terrain. To make your next trip a little easier, here’s a guide to tipping across the region：



In general ， the more Westernized the place is, the more likely you’ll be expected to leave a gratuity. Some top-end restaurants will add a 10% service charge to the bill. If not, waiters will appreciate you tacking on the 10% yourself. However, if you’re eating at a downscale restaurant, a tip is not necessary.



Scene 1Mr. White has finished his meal and he is paying the bill.(A: Mr. White B: Waiter)A:Waiter, the bill, please.B:OK, wait a moment, and I’ll be along in a moment. (A moment later) Here is your bill. It’s two hundred and thirty six altogether. A:Do you take checks?B:Certainly, sir. Just put your address back. Have you got any identification, please?



A:Yes, here is my passport. B:Thank you, sir. Have a nice day. A:Thank you. Scene 2While paying the bill, Mr. White is facing with some problems.B:Should I bring you anything else?A:No, thank you. I’ll take the bill now.B:Yes, sir. Would you like to sign for it?A:No, I’ll pay. B:How would you like to pay?



A:Do you accept foreign currency?B:Which foreign currency do you have?A:US dollars. B:Certainly, sir. Wait a moment. I’ll check the exchange rate…oh, here, that’ll be $46.A:Oh, $46? I don’t have that much cash. So, do you accept personal checks?B:I’m sorry, sir. We don’t accept personal checks. It’s the policy of our restaurant. A:Oh, I know. I’ll ask my wife to withdraw some money from bank.B:OK, sir.


Vocabulary

check 支票currency 货币exchange rate 汇率identification 身份证，身份证明passport 护照


Notes

1.bill 账单Eg. I will take the bill, please. 我要结账。2.pay for… 支付pay the bill 付款，结账3.currency 货币foreign currency 外汇hard/soft currency 硬货币 /软货币


Useful Sentences

For a diner1.Can I have the bill, please?/Bring me the bill please./I’d like settle my bill.我要结账。2.What is this for? 这是什么费用？3.Do you take/accept foreign currency? 可以用外币支付吗？4.Excuse me. I think you have overcharged me. 对不起，我想你多算了我的费用。


Useful Sentences

5.Do you take checks/cash checks/traveler’s checks?可以使用支票 /现金支票 /旅行支票吗？For a waiter1.Could you sign your name here? 请在这签名。2.Could you pay at the casher’s desk at the entrance, please? 请到门口收银处付款，好吗？3.Would you like to put it to your hotel bill? 您要把这笔费用记在客房账单上吗？


Exercises

1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. A:We’re leaving now. __________________(现在要付账。 )B:__________________________________________(分开交还是一起交？ )A:Together.B:I see. ______________________________________(你想怎么支付呢？ )A:I wonder ______________________________(我在想能不能用信用卡支付。 )


Exercises

B:What kind of credit have you got, sir?A:American Express.B:That will be fine. May I take a print of it?A:Here you are.B:Thank you, sir. Just a moment, please. (On returning) _______________(让您久等了。 ) Would you please sign your name here on the print?A:Yes, of course.B:Thank you. Here is your credit card. ________________________________(请您收好 ), and have a nice day.


Exercises

2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.Christmas is coming, Mr. Lee and his girlfriend decide to go out for dinner. His girlfriend wants to dine in the western restaurant. So they come to the French Restaurant. Please make a dialogue regarding the whole dining process including reservation, taking orders and payment. This dialogue should be done in a team among which, some would be waiter/waitress, and some be Mr. Lee and his girlfriend.


Knowledge Links

Traveler’s CheckA medium of exchange can be used in place of hard currency. Travelers’ checks are often used by individuals who are traveling on vacation to foreign countries. The checks were first introduced by American Express Bank in 1891.Travelers’ checks provide a safe way to carry currency abroad. Security is provided against lost or stolen checks by the issuing party—usually a bank. Specific checks are given unique check numbers, similar to a normal check.


Knowledge Links

When a lost or stolen check is identified, it is simply canceled and the individual is re-issued a new check. Although banks issue the checks directly to individuals, they are produced by a separate party.

Figure 8-1: Traveler’s Check


Knowledge Links

Credit CardCredit cards let people buy things now and pay for them over months or even years. But some people get deep into debt. And critics say some banks have terms and charges that can make it harder for people to pay off that debt. In the United States, there are calls for stronger government supervision of the credit card industry. Credit cards have been heavily marketed through the mail and at stores. They offer economic power at a price.


Knowledge Links

In 2004, Americans had about eight hundred billion dollars in credit card debt. Now they owe about nine hundred sixty-eight billion. The average interest rate on those cards is currently thirteen and a half percent. Critics say banks make it too easy to get credit cards. But that may be changing. The crisis in the housing and credits markets is beginning to affect the credit card industry. More payments are late.


Knowledge Links

Charges for late payments are a growing source of profit for banks. But late payments can also signal bad debts. The central bank, the Federal Reserve, says two-thirds of American banks have recently reported tighter lending requirements. Many people report having their credit limits reduced without warning.

　　　谢　　谢！

Documents

Unit 8 Food and Beverage. Topic 1: Table Reservation Background Information QUANJUDE, a famous brand of China, was established in 1864 (the third year