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UNITED CLEANING SOLUTIONS LtdPORTFOLIO
To learn more visitwww.unitedcleaningsolutions.com
CONTENTS
2 Contents3 About Us4 Company Facts5 Our Team6 Our Services & Coverage7 Why United Cleaning8 Health & Safety9 Our Training10 Employee Management11 Our Clients12. References13 Audits & KPI’s (see demo)14 Contact Us
Who we are? About Us
To learn more visitwww.unitedcleaningsolutions.com
We are a family based commercial cleaning company located in Glasgow that offer a service to a number of businesses in the Glasgow area, ensuring an unrivalled service, frequent communication and staff development.
Our company was formed in December 2010 and since our conception, we have developed a healthy portfolio of clients, a strong and trusting team of employees and customer satisfaction.
Our Company Mission Statement
• Our priority is to ensure an unrivalled service to all customers, guaranteeing quality and value for money
• To build lasting relationships built on trust with all our customers
• To create an environment of trust and respect for our employees, which are fundamental for our ability to provide a caring and loyal service for both customer and employee
• To deliver on our promises
• To encourage ideas and innovative thinking from staff and customers to allow us to deliver a consistently high level of service
• To deliver a service built on trust, respect, loyalty and integrity
COMPANY FACTS
Clients – 50
Employees - 60
Staff Turnover – 15
Established - 2010
Company Turnover - > £454.000
Employee Bonuses - £1750.00 (2014)
Repeat Business
Safe Contractor Approved
Client Audits – 2 - 4 weeks
Appraisals – Quarterly
Staff KPI’s – Monthly
Site Visits – Bi - Weekly Response Times – 24 Hours
Mobilisation Program
Staff Handbooks
Absence Cover
OUR TEAM
Murphy OkeCleaning SupervisorClient 1
“I have been with United for over 2 years and since my employment began in 2011, I have been treated with great respect and all their promises have been fulfilled. UCS promised me driving lessons and did they deliver – Yes they did!. “
Helen WeirCleaning SupervisorClient 2
“United Cleaning had won the contract for King Tuts and since their commencement everything has been such a smooth process. Chemicals are always topped up, regular contact is always made and above all, for the first time as a cleaner I received a bonus!”
At United Cleaning we aim to ensure all our employees have work satisfactionand that each and everyone of our clients, receive full commitment and full dedication from United Cleaning and our team. What do our employee’s say?
Adebola AlasoaduraCleaning OperativeClient 3
“I am currently studying at college and from working with United I find them veryaccommodating and always go that extra mile to work my shifts round my studies. I am also very impressed as they have also put me on various training courses & rewarded me for this.”
OUR SERVICES & COVERAGE
What we do
Daily Office Cleaning
Window Cleaning
Carpet Cleaning
Spring Cleans
End of Build Cleans
Laundry
Recycling
Janitorial Supplies
At present we have the infrastructure to cover the Central Belt of Scotland and ensure we offer each contract an unrivalled service by closemanagement, strongcommunication andcontinuing to beproactive on each site.
From our conception in 2010 we have maintained strict procedures and followed a good business structure and we feel by continuing to follow these protocols, United Cleaning Solutions will continue to develop and become a National Cleaning Organisation.
WHY UNITED CLEANING? At United Cleaning our aim is to give the client an unrivalled service, a professional service
and above all offer the service that is promised. So, Why United??
We ensure full commitment We motivate our staff
Account Management
24:7 call out
WEIR (Wright Enviro Impact Rating)
Safe Contractor Approved
Stringent recruitment process
Issues resolved in 24 hours
Audits conducted on agreed dates
Disclosure check Scotland
TUPE Compliant
Bi-annual Incentives
Bi-annual Appraisals
Paid above industry standards
Regular contact and staff feedback
Pension
Employee guidance
Future opportunities
Ownership & Responsibility
On-going training (LMS)
HEALTH & SAFETY Health and Safety is of paramount
importance to us, our staff and our customers. Nothing is left to chance, every avenue is explored and all relevant H&S documents are read, understood and signed if necessary.
All of our sites have detailed records including :-
Method Statements / Risk Assessments
Coshh Data Sheets
Our Health & Safety Policy
Our Environmental Policy
Training Passed
PAT Testing Certificates (Record)
(As recommended by British Institute of Cleaning Science ) Colour coding is used on all of our sites:-
Ensures materials & equipment are not used in multiple areas
Reduces risks of cross contamination
Consistency across all sites
Employee training program
RED - Sanitary appliances and washroom floors
GREEN – General food, kitchen & bar use
YELLOW – Wash basins and other washroom surfaces
BLUE – General lower risk areas
OUR TRAINING At United Cleaning we feel it is
important to invest in our staff and give them the expertise and confidence to carry out any task expected by our company.
By conducting relevant training modules this proves to offer 4 main benefits to our staff which consists of:-
Increased Cost Effectiveness Increased Staff Morale Increased Business
Development Opportunities & Working as OneTo ensure we offer the complete training package we provide a wide selection of Modules Including:-
Cleaning Intro Colour Coding Floor Care HSE
Carpet Care COSHH Kitchen Hygiene Intro to Kit
Employee Time Management
How does United Cleaning manage staff time keeping?
Our System
Clock in from a designated site telephone
No time cards
All log in/out are recorded and generated via payroll
99.99% Up-time
Can set text messages for any problem employees direct to site supervisor
No installation on site required
The Advantages
Telephone Log in for all employees
Daily, weekly & monthly reports
Accuracy & Precision
Control – Data is always secure and safe.
Client reports instantly to review
Ensure value for money
Health & Safety
OUR AUDITS & KPI STRUCTURE
See Appendix A/B
...More
Screenshots
iPhone iPad
Audit Inspections Monthly
All Audits Real time
Employee Feedback
Client Feedback and PDF Reporting
Cleaning correction and action with in24 hours
Scores set by contractor and client
CONTACT US
United Cleaning Solutions LtdAshbank House
Milliken Park RoadKilnarchanPA10 2DB
0800 334 5076
[email protected]@unitedcleaningsolutions.com
www.unitedcleaningsolutions.com
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