UNIVERSAL INSIGHTS for MANAGEMENT WORK ETHICS & HABITS of EFFECTIVE PERSONS Managing through Wisdom VIVEKMANAGEMENT

UNIVERSAL INSIGHTS for MANAGEMENT

WORK ETHICS & HABITS of EFFECTIVE PERSONS

Managing through Wisdom

VIVEKMANAGEMENT

Ramakrishna Mission, New Delhi

Sunil Kumar, Coordinator, Self Development programmes

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MANAGING WITH WISDOM

1. Effective habits, Creativity, Systems, & Role Clarity

2. Summary: Understanding Self , Sense Perception & Mind Control

3. Work Ethics4. Role as Ethical Decision maker 5. Law of Work & Managing Responses 6. Habits of Effective Persons

Effective habits & Systems: Role Clarity



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Individual and organizational Effectiveness

1. Effectiveness depends upon our ability to respond positively and creatively, to each and every situation & in the Higher/Right direction.

2. For positive responses and for reducing stress, we need a calm mind.

3. Effectiveness is a function of a ‘Calm Mind’ and a ‘Holistic Worldview’, which give rise to positive attitudes to work and life, which then results in appropriate action in each and every situation.



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IQ+EQ+SQ: CALM Mind gives CREATIVITY (Right Brain)

4. Unless we practice Self-development processes on a regular, daily basis we cannot really reduce stress and calm the mind for appropriate & effective responses

5. Understanding the Principles for a ‘Holistic Worldview’ and Learning the Self-development Processes for a ‘Calm Mind’ can enhance Personal Effectiveness, and this will lead to Work ethics.



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Approaches to be creative

• What role does innovation play in your org

• What guides the innovation effort

• What was your most recent creative idea

• How widespread is spirit of creativity

• An Idea person; Action person; Process person; People person. Are you in flow

• Telephone operator; Airline Loaders.



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My work linked to a great cause expands my role

• I survey. Why is my work important? It informs. Why? We learn population growth? Why? Govt can provide funds. Why? Welfare. So, I work for welfare of society. Higher cause!

• Officer: not bossing but help best results; Auto people: travel in safety; Golf Gardner: Best rounds; B’fast: Bright Start to the day



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Fix even 5 minutes to think of work, plans, critique, What if, new ideas

• Is there a better way, different way. Ask questions, Why, Be curious. We are fixed in what we know & believe to be true that we limit to option right in front & ignore other possibilities.

• Hansei: Regular Reflection. Review results. Not fault finding but what is learnt. What was to happen; what did; Why difference?



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Management & Our role as Public officers & as leaders of Society

• The Public/Corporate sector, managers, executives are the leaders of society today.

• Whatever the leaders do that becomes the norm for people to follow. Are we good role models of Society?

• Work done in the spirit of service & focus on higher good purifies the mind, is Ethics

• Quality & Ethical mind-set has to be developed



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How do we define the quality of a manager? How do we create them?

• Manager: Decision maker, Role Model, Leader, Trainer, Problem solver and Inspirer of men. Change-maker: A+B+C>R Dissatisfaction with present+Shared Vision of future+Agreed first step > Resistance

• As one who Initiates & Implements Changes & Continuous Improvements in Services, products, and Systems



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How to develop a Quality Mindset for TQM in organizations?

• People Focus; Self-control; Respect for others; Professional honesty; Openness

• Continuous Improvements; Problem solving approach, Quality & Excellence;

• REENGINEERING: Creativity; Discovery; Synthesis; Intuition; Strategy; Holistic

• OPEN RIGHT BRAIN



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First fix the Direction; then walk the talk; Actions>Goals>Vision

• Organizations exist in society to meet the needs of people in society.

• Profit is our compensation for service to society. Prof. Ishikawa & Matsushita

• Work & worship>Work as worship>Work is worship; Work as service to God in man.



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Work is Meditation with Eyes Open

• If a person learns to look upon all people as the Lord, he cannot have feelings of anger, superiority etc towards anybody.

• Working as Service to the Divine in individual beings, he will have his heart purified and be convinced in a short time that he himself is also a part of the Lord, who is none else but the eternally pure, blissful, absolute.



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Conflict between Workplace & Home: Separateness to Oneness

• WORK: 9-5 pm

• Limits his role

• Limits his output

• Least possible quality

• Rights/demanding

• Looks to rules

• Avoids extra work

• Passes the buck

• HOME: 5pm-9am

• Expands/changes role

• Finds creative ways

• Continuous Improvement

• Serving/Giving

• Initiative to do best

• Volunteers help

• Does what is needed



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Conflict between Workplace & Home: ‘Separateness’ to ‘Oneness’

• Needs T&D/HRD/ Incentives/ motivation to give quality, reduce costs, avoid waste

• Demands comforts like Son-in-law

• Is a servant, feels like a slave, Keeps criticizing the boss

• Because of feelings of ‘Oneness’, love & desire to do best does it spontaneously

• Does all types of work on his own & adjusts

• Even while sweeping feels as boss or as the king or queen



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Work is Meditation with Eyes Open: Practices/Attitudes for Effectiveness• i) Devotion as Yoga - perfection through service

to divine in man. Prayers and devotion to a holy name, form, quality, symbol of God.

• ii) Work as Yoga – achieving perfection in and through our daily routine and Quality work

• iii) Meditation as Yoga - achieving perfection thru’ focus on task, discipline. Mind control

• iv) Knowledge as Yoga - achieving perfection thru’ study & apply knowledge of divinity in work

VIVEKMANAGEMENT

Modern ManagementBuy-Sell WorkConflict/Power

Give love, get dedicated workQuantity+Quality

Give responsibility, get QQLeast time/cost

Give autonomy, get allEven his life



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Manager

• Give money, get minimum output

• Give love, appreciation, smile, get dedicated work – quantity/quality

• Give responsibility, get performance - quantity/quality, least time/cost

• Give autonomy, get best results



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AN AVERAGE MANAGER

• Attempts to lead a good life• Rich or poor his desires are never ending• Wants love, wealth, power; may get or not• In either case is full of desires & fears

which are his motives for all actions• If he thinks, he realizes his ignorance of aim

& fundamental issues of life, his role in the world, etc.



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Role Clarity: Top, Managers, Workers, SupervisorsManagers to anticipate bottlenecks create solutions

• Top: To dream, draw the Vision, Exploring the environment, challenges/threats, new areas, technologies, competition

• Manager: i) Translate dream into Reality in terms of Projects ii) create the internal environment, systems, structures, values iii) Produce Performers -Withdraw from routine, T&D Supervisor to grow

• Workers: To produce Results• Supervisor: To solve problems of workers, not be

boss (technical, material/tools, psychological)



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Managers as Facilitators, Coach

1. Who are your Customers? Suppliers?

2. How can you satisfy them better?

3. How many people do you interact with in a day?

4. How do they rate your performance?

5. Ask: What can I do to facilitate your work?



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Growth gives happiness

6. People want to Grow

7. What opportunities can you give to your people for their growth?

8. Within your area of control, what can be done to improve productivity?

9. How can you T&D your people?

10. Be a Cheerleader, not ‘cat catching mice’



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Sharing gains of Productivity

• The more we improve quality, the more we improve productivity, the more we produce, the more we reduce costs and waste, the more we can all get, proportionately.

• Can we evolve a way to give a practical shape to this principle? Can we evolve an ‘Innovative Scheme for Sharing the Gains of Higher Productivity’?



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Producers: Continuous improvement in your area of influence, not in boss • How many KAIZEN do you give per month• Taking corrective and preventive action in case of

errors, delays, wastages, rejects, rework, break-downs, accidents, indiscipline, or any other undesirable incidents, and minimizing such cases.

• Readiness to learn new skills, technology, volunteering to use them. Helping each other

• Each member will maintain discipline, good conduct, punctuality, time keeping, best work output.



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Supervisor

• To be available to Producer teams when they require; appreciation, assistance, support, advise, acknowledgement, second opinion – to be friend, philosopher, guide.

• Nurture the producer teams like a mother. Take interest in growth of each like a Father. Look for opportunities for improvement and growth in their work and bring it to notice of Producers.

• Understand process fully and suggest best methods.



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Manager

• Maximize productivity/profitability• Provide data to groups on Costs, profits, wastages

and suggest ways• Policies/guidelines to handle recurring problems• Look for emerging problems, challenges,

opportunities• Look for profit/productivity maximization, ideas,

solutions, oneness



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Supporting Systems for BEST

• People should see point of change, agree with it enough to try; Know what is to be done & given skills to do it; See those in authority doing it. If people believe in overall purpose, they will try to change

• Org: Reporting structure; operation process; measurement-set goals/perf. App/granting financial rewards must match BEST



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All seniors to model BEST

• Are org systems matching BEST expected. ‘Train staff’, but not reflected in PA system

• We say: Give best,customer delight; but not how & what does it mean at my work place.

• To change mind-set, we need time to learn, reflect, experiment, apply in STEPS

• Ask people to describe to others how they will apply learning in their workplace



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Pyramid contains dead bodies!

• From rigid structures TO ‘small business units’ reward problem solvers who identify problem, take charge, decide quickly, fix it

• Story: Director>Plot; HOD>Chapters, Measure P&PA; what to do better,

• HRD explains how PA will find high fliers & redraw career path. Top: 3 out of 10, 20% bonus, 1 bottom gets none, more>out

Summary of 7th & 8th March 07

Understanding Self

Sense Perception & Mind Control



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COMMON HOLISTIC VISION FOR ALL MANKIND

• Each soul is potentially divine• The goal is to manifest this divinity within by

controlling nature, external and internal• Do this either by work, or worship, or psychic

control, or knowledge – by one, or more, or all of these, and BE FREE

• This is the whole of religion. • Doctrines, or dogmas, or rituals, or books, or

temples, or forms, are but secondary details.



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Every “Work” can take me Higher towards Perfection & joy or Lower towards Chaos &

misery• I have infinite potential, divinity within, which

is my real Self. Self is the source of all power, energy, life. My real Self is full of Bliss and therefore I can never be satisfied till I regain my blissful nature.

• My Self is enveloped by 5 coverings, which have to be refined by doing my duties & quality Work, to allow me manifest my full potential & regain my ever blissful nature

Summary: Unless I purify my mind through good Choices, Thoughts, Words, Actions I can’t express my full potential for perfection & Bliss



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Calming the Mind:Our instrument

1. Both Emergency and preventive measures are available to calm the mind for an appropriate response.

2. Understanding the Principles for a ‘Holistic Worldview’ and Learning the Processes for a ‘Calm Mind’ can Enhance Effectiveness and this will be the focus of our Program.

“Managing with Wisdom”Work Ethics

LIFE HAS A PURPOSE & “WORK” IS A MEANS TO

REALIZE IT & BE PERFECT

ETHICS & HUMAN VALUES are based on the worldview of

‘ONENESS’ & SUBJECTIVE

FOCUS

Work Ethics is that action which can guarantee success with Peace & joy

Effective Persons are those who choose the Long term good instead of short term pleasures & can create the environment,

systems & organizational structureswhere people are inspired to strive for

the Best for the good of Society



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Work (Karma) & Work Ethics: Karma yoga/religion

• Education for Work is based on the 3 R’s; Ethics focuses on Life Skills by which I guarantee success with joy

• Work is for Food, Clothing, Shelter, Promotion & Status; Ethics focuses on Work as means to realize my innate Perfection & Bliss by helping society, too.

• Work focuses on Money & Desires; Ethics focuses on long term good for whole humanity



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Above all not knowingly to do harm – Hippocratic oath

• BE rests on assumption that business ought to adhere to a socially responsible approach to decision making

• BE is a practical exercise of critical thinking where the goal is a corporate practice that does not foster unnecessary social harm

• BE is applied ethics; it involves taking pure theories, ideals, principles to Business arena

Integrity

No one should be entrusted to lead any org/business unless he has impeccable personal integrity. What’s more, top-

rung executives have to ensure that org. they lead are committed to a strict code of conduct – Louis Gerstner CEO,IBM

Integrity as single most value in a manager – Chairman Unilever

Role as Ethical Decision maker

Role as Decision maker

1. As managers our primary function is to CHOOSE between various alternatives.

2. We can solve ethical dilemmas better if we ‘see’ interconnectedness between Man, Organization, Nature and Society; Oneness

3. It is our responsibility to create not just an ethical environment but a work culture where people can give their best & work together for the good of society



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Choice before us

• Two roads diverged in the woods and I, I took the road less traveled by; and that has made all the difference - Robert Frost

• Every moment two choices present themselves to us; the wise men choose the ‘Long-term Good’ and attain perfection; but the fools choose the ‘Short-term Pleasant’ and go round and round in darkness.



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Joseph Badaracco,Prof. B.Ethics Harvard on Ethical Dilemmas

• We create our destiny at those ‘Defining Moments’ when we must choose between right & right

• We all experience situations where we are faced with conflicting choices, between two ideals: quantity versus quality; time Vs cost

• Decisions taken over many years forms the very basis of our character.



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Walking the Talk

• How to make managers trained in practical, extroverted art of managing, learn to engage in intuitive personal process of introspection

• Some searching questions can help change our values and beliefs into action

• In work place we have three types of choice• i)Personal: Who am I? ii) Org + personal:

Who are we? & iii) Who is Org? Social role



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Relationship between Man, Organization & Society (Samaja)• Man has Unlimited Potential; Purpose of his

Work & Life is to manifest his Full Potential in & through his Daily Work

• Purpose of Business: Companies exist in society for satisfying the needs (not wants!) of people in that society

• Profit is the compensation you get for your service to society: Prof.Ishikawa/Matsushita



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We are in a state of perpetual purposelessness - Alvin Toffler

• We are creating & refining our maps every moment depending upon our motives, choices, thoughts, words and actions.

• To create a true map needs effort. More we make efforts & try to know truth, the better will our map become.

• Most people do not put in the effort; their map is narrow, misleading, false, limited

Law of Work &Managing Responses



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Law of cause & effect; action=reaction

• ACTIONS PRODUCE RESULTS

• RESULTS CAN BE EQUAL TO; MORE THAN; OR LESS THAN EXPECTATION

• RESULTS ARE GOVERNED BY MANY FACTORS BEYOND OUR CONTROL

• WE HAVE CLAIM ONLY ON CHOICES OF OUR ACTIONS, NOT ON RESULTS



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Calm mind is most effective

• I have ‘full’ control only on my actions

• When I am not the only controller of results it cannot be wisdom to link my happiness or grief on results; they are not all in our hand

• My effectiveness reduces if my mind gets disturbed due to my feelings of elation/grief

• Keeping my mind calm can give best results



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MANAGING RESPONSES I

• Self Awareness: Witness, watch thoughts, feelings & Emotions by standing apart

• Use Independent Will: power to act not just react, able to overcome ‘tendencies’ & give positive response; Can I keep promises, do right?



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MANAGING RESPONSES II

• Use Conscience; Viveka, our opening to wisdom, right Brain senses what’s right

• Use Creative Imagination: win-win; long-term good; Bahujan hitatye/sukhaye

• Long term good over immediate pleasure

• How many years ahead can I visualize

• Cajole Mind like mother, teacher, police



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Better control over events leads to more joy & effectiveness

• Effectiveness depends upon my ability to respond to each and every situation rightly

• Response-ability = Responsibility• For appropriate response we need Knowledge,

Positive Attitudes & Skill so that we can remain calm, peaceful: So, Purity of Mind

• Lack of control over mind, events, & bad use of time leads to dis-ease, distress

• We need ‘calm mind’ for quality work or joy



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Mind as our instrument for decisions

• MIND is our only internal instrument, it is restless, strong, obstinate, hard to control

• By practice/detachment can be controlled • Manas: Turned outwards; inputs data thru

senses, doubting, likes/hates, pain/joy• Chitta: Storehouse of all impressions:TWD• All decisions are based on stored up data• I can ‘change’ chitta only by counter TWD

Habits of Effective Persons

Who says elephants can’t danceLouis Gerstner; CEO, IBM (93-02)



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Leadership for Excellence

• Be Passionate about winning; Create high performing culture; Set demanding goals, measure results, hold people accountable

• Be Change agents, driving org to adapt, and advance faster than competitors

• Tackle problems personally not preside over work of others, be visible every day with customers, suppliers, business partners



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• Not only do right things but do it better, faster, oftener, more productively

• Praise, reward, cherish excellence

• Create world class process. People do what you inspect, not what you expect!

• No one should be entrusted leadership unless he has impeccable personal integrity



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Focus on execution‘½ x 2 x 3’; ‘24/7/365’

• Top have to ensure that the org/group they lead are committed to strict code of conduct

• Checks and balances; centralization Vs de-c • Tough, but fair, even-handed. Playing

favorites, excusing some hanging others for same offence, destroys morale & respect of colleagues.Bending rules making exception, just in this case - exception become rules



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Sign in CEO’s office

• There are 4 kinds of people:-

1. Those who make things happen

2. Those to whom things happen

3. Those who watch things happen

4. Those who don’t even know things are happening



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Responsible persons take charge of themselves, their conduct

• To be responsible is a sign of maturity; to own up, be answerable, be accountable

• In order to be reasonable, responsibility must be limited to things within our power;

• To be effective it must relate to our operation of that power. Immature Adam passed the buck to Eve, who passed it to the serpent. ‘It made me do it’; we give excuses



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How to cultivate responsibility? Only through repetitive actions

• Like most values, it is best developed and exercised in harmony with other values

• The more we practice and exercise, the more it becomes a habit; repetition > change

• Sow a thought, reap an action; actions > habit > character > destiny

• In self-development we become our disciple to control negatives: greed, anger, impulses



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The fruit of self control

• Paul: The fruit of the spirit is kindness, joy, generosity, love, peace, patience, gentleness faithfulness, & self control; Galatian5.22/23

• It is our ego which stops us from enjoying the bliss of the divinity within, our real nature. Duty & Excellence purifies ego

• Animal man>human being>divine man

Documents

UNIVERSAL INSIGHTS for MANAGEMENT WORK ETHICS & HABITS of EFFECTIVE PERSONS Managing through Wisdom VIVEKMANAGEMENT