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University Guidefor New Students
2016-17
University for the Common Good
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Contents02 Welcome 03 Check list05 Meet the team07 Important contacts09 Registration13 Attendance15 Tuition fees17 Student support19 Student visas21 Examinations and graduation23 University regulations and
student conduct 25 Student life 27 Accommodation29 Glasgow Caledonian University
Students’ Association (GCUSA)31 Around GCU London33 London life37 Learning Development Centre 38 Trimester calendar 2016-17
GCU LondonT: +44 (0)141 331 8975E: [email protected]
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Welcome to GCU London
We look forward to welcoming you to GCU London. We have produced this guide to help you through the registration process, and hope that you will continue to use it as a source of information throughout your time studying with us.
Welcome to GCU London
Do you have a visa for GCU London? (page 19)
Have you arranged accommodation? (page 27)
Do you need to register with the Police when you
reach the UK? (page 20)
Have you paid your tuition fees? (page 15)
Have you sent us a photo? (page 10)
Have you registered online? (page 09)
Have you shown us a copy of your academic
certificates, passport and visa (if you have one)?
(page 09). It is not possible for us to issue you with
a Student card without seeing all of these
documents.
If you have a disability, have you informed us of
this? If you do this we can make sure that we can
provide you with additional support during your
studies. (page 18)
Have you opened a bank account? (page 26)
Have you registered with a doctor? (page 35)
Checklist
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Checklist
Meet the TeamSimon Smith Simon is the Student and Learning Services Manager and Deputy Director (Operations). Simon is responsible for the areas of the university which enable students to have positive experiences and to achieve their full potential. Simon manages and supports the Library and Information Services team, the Positive Living Counsellor, the Careers Consultant and the Campus Technician. Simon also has a liaison role with the Students’ Association, working closely with GCU London’s Students’ Association Co-ordinator to ensure that all students at GCU London receive appropriate support.
A graduate in Psychology, Simon plays an active role to ensure student welfare and he is the main contact for students with disabilities. Simon is also a qualified English teacher, and he is the main contact for English Language Development and Support for International Students at GCU London.E: [email protected] T: 0141 331 8980
Ruth CawthorneRuth is the Registry Operations Manager and Administrative Services Manager. Ruth undertakes a lead position for GCU London in ensuring University’s policies and procedures associated with academic and financial regulations and UKVI compliance are implemented and strictly adhered to at GCU London. Ruth is responsible for all aspects of your study in relation to academic registry functions such as, Student Registration, Records Management, Attendance Monitoring and reporting, UKVI compliance, Campus based Examinations management and administration, The London Graduation Ceremony, Aspects of programme administration, Reception services, Student Advice, Academic Timetabling and room bookings and first point of contact for all GCU London based events.E: [email protected] T: 0141 331 8972
Craig DewisCraig is the Senior Adviser (Student Engagement and Compliance), here to help you settle in when newly arrived, and support you with advice and information throughout your course. Craig is a fully trained international adviser, able to help with visa advice, studying and living in London, and student experience, being involved in student events. In addition Craig is the
key contact for students on pre-sessional programmes and for PhD students.E: [email protected] T: 0141 273 1894
Liam Trench Liam is the Campus Administrative Assistant. He compiles and produces the GCU London academic timetable, undertaking subsequent room bookings including Video Conferencing and supporting conference and events at GCU London. Producing student letters and providing support for student registration. Liam is also responsible for all purchasing transactions for GCU London, maintaining appropriate expenditure records and reconciliations. Liam also ensures the Campus has adequate supplies at all times including general office stationery, teaching aids and materials, water supplies and general building provisions. Liam is the first point of contact for building services issues and facilities helpdesk reporting and tracking. E: [email protected] T: 0141 331 8127E: [email protected] T: 0141 331 8975
Eva Koleckova Eva is the Programme Administrator who provides academic staff and registered students with administrative support to ensure efficient and overall operational success of all programmes offered at the campus. Eva assists with collating and disseminating of Programme and Module Handbooks and keeps record of coursework submissions. Her responsibilities cover management of Student Records, Student Progression Records (through clerking of Assessment Boards), Programme Monitoring, Evaluation and Development (through clerking of Programme Boards), and management of Student Evaluation and Feedback Mechanisms (Staff Student Consultative Group meetings).E: [email protected] T: 0141 331 8717
Nasiba Zafar Nasiba is our term time Receptionist who provides a responsive, courteous and informative ‘front desk’ service; providing general student, staff and visitor assistance within the Student Office.E: [email protected] T: 0141 331 8857E: [email protected] T: 0141 331 8975
Whatever your problem, the GCU London Team is here to help you find a solution. We will work with our colleagues in Glasgow to support you throughout your studies.
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Ellen Christensen and Julie FeilerEllen and Julie are qualified librarians and can advise students on all aspects of library and ICT services. They can help you use library resources, borrow materials, search databases, find reading-list books, access e-journals or e-books, cite materials, request inter-library loans or join SCONUL. They can also help you with any ICT skills needs: using your university email account, GCU Learn, password issues or My Caledonian. E: [email protected] T: 0141 331 8989 E: [email protected] T: 0141 331 3904E: [email protected] T: 0141 331 8907
Daniel O’Gorman Daniel is the Information Assistant who provides general assistance to students, staff and visitors in the Learning Zone. Daniel assists with the day-to-day running of library services, helping with general enquiries and general administrative duties. Daniel can also help you with any ICT skills needs: using your university email account, GCU Learn, password issues or My Caledonian.E: [email protected] T: 0141 331 8978 E: [email protected] T: 0141 331 8907
Sharon KirbySharon is the Positive Living counsellor; her role is to support and promote positive mental health and wellbeing at GCU London. Sharon is an integrative counsellor and psychotherapist with wide experience of working therapeutically with both individuals and groups. Professional interests include working with the emotional impact of transition and change, relationships, mindfulness and emotional wellbeing in everyday life.E: [email protected] T: 0141 331 8949E: [email protected] T: 0141 331 8949
Bob MillarBob is GCU London’s Campus Technician, and is responsible for the day to day functionality of the IT and audio/visual systems on campus. Bob is the physical interface between the IT department, based in Glasgow, and the IT facilities here at the London campus. Although Bob’s role is not student facing (he is not the HelpDesk), Bob is happy to help with any IT-related queries when time allows, and you can find him opposite the Library Desk in the Learning Zone.E: [email protected] T: 0141 331 8977
Scarlett HooperScarlett is the Students’ Association Co-ordinator at GCU London, based on the 1st floor in the GCUSA office. GCU Students’ Association exists to represent and enable GCU students to enhance all aspects of their student experience and all GCU students are automatically members of the Students’ Association.
Scarlett also runs elections, activities, societies, support and train class representatives but most of all is the first point of contact in London for GCUSA services.E: [email protected] T: 0141 331 8943E: [email protected]
Jessica HancockDr Jessica Hancock works in GCU London’s Learning Development Centre. The Learning Development Centre (LDC) can enable you to develop the academic abilities to succeed on your course, such as academic writing, academic reading, and analysing research literature. The LDC provides face-to-face and online teaching through a combination of workshops, small group sessions, one-to-one appointments and tailored teaching within modules. The comprehensive programme of workshops during your first term will cover topics such as critical writing, planning and structuring writing, and research skills. You can book a thirty-minute appointment with Jessica online: https://londonadt.youcanbook.me Support for English language skills is provided by Target English; appointments with them can be booked at the library desk. E: [email protected]
Please see page 39 for more information about the Learning Development Centre at GCU London.
Sue MoseleySue has worked as a Careers Consultant for 15 years. She has extensive experience of working with individuals and groups to manage and develop careers. Sue has an MSc in Career Management and Counselling (Birkbeck, 2001) and builds on this with ongoing CPD and training activities.E: [email protected] T:0141 331 8053
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Meet the Team
Important contacts
Academic programmesYou will be given more details about your academic programme when you start your course. Each programme has a Programme Leader, who you will meet regularly in London, and a Programme Administrator based in Glasgow. You will also have a Module Leader for each module. They can help you with a variety of issues relating to your studies, including the following: • Extra time (for some disabled or international
students) • Queries about coursework submission dates • Programme and Module handbooks • Academic Regulation queries
It is very important that you read the information about attendance on page 13 of this guide. If you are absent from class you will be expected to inform your Module Leader and staff at GCU London. If you do not do this, your future studies, and visa, if you have one, may be affected. Registry/Student Office Registry is the university department that holds central records for GCU and GCU London. They can help you with the matters listed below: • Lost/stolen Student cards • Changing your student record (e.g. your address,
name etc.) • Academic transcripts For help with registration: Contact GCU London registration who would be happy to assist you E: [email protected] T: 0203 369 3000 alternatively contact E: [email protected] T: 0141 331 3100
Careers ServiceThe Careers Service at GCU aims to provide quality,
effective careers guidance, advice and information to empower students and graduates to make informed decisions about their careers, learning and continuing professional development.
Visit the Careers Service website to:• Search for jobs through hundreds of graduate
vacancies and internships available in the UK and internationally
• Access specialist careers information relevant to your Masters Programme
• Read latest news and blog posts or follow us on Twitter
• See career success workshop topics and dates
W: www.gculondon.ac.uk/student/careers
GCU London’s Careers consultant, Sue Moseley, is available on Thursdays during term time and vacations. Book an individual appointment (20 Minutes) by emailing [email protected]
Take a look at the Careers section of GCU Learn (the online learning environment for students) to find presentations and job search resources. You’ll be able to access this once you are registered as a student.
Finance OfficeThe Accounts Receivable Team within the Finance Office is available to help students with queries about paying their tuition fees. They can help with the following issues: • Making payments • Creating an instalment plan • Querying account balances • Discussing outstanding debts • Making payment for lost Student cards
E: [email protected] T: 0141 331 8195 W: www.gcu.ac.uk/fno
The GCU London Team can help you with a variety of topics relating to your studies. However, there may be times when you need assistance from the support services in Glasgow.
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Positive Living at GCU LondonThe Positive Living Service supports student wellbeing by providing confidential individual counselling, personal development groups and self-help resources. Individual counselling aims to help students address personal or emotional concerns which may impact on their experience and ability to reach their full potential whilst studying at GCU London. Our counsellor is professionally trained and accredited with the British Association of Counselling and the United Kingdom Council for Psychotherapy and follows the ethical framework maintained by these professional bodies. The service is confidential, which means that your sponsor, academics or family will not be told that you have contacted our service or given any details of your difficulties (full details of confidentiality are provided on our website) and is free of charge to all students at the university.
Please send an email to [email protected] to organise a meeting with our student
counsellor. You’ll receive an auto-response to say that your email has been received and will be responded to during the counsellor’s office hours. Our counsellor is available on campus on Wednesdays from 9.15am to 5.15pm. If you feel your query is an emergency, please talk to another member of staff at GCU London.
Outside of office hours, please refer to the following helpline numbers:
• Nightline T: 0141 55 22 555 • Samaritans T: 08457 90 90 90 • Holborn Medical Centre: 020 3077 0044• NHS Urgent Care T: 111
Group work will also be available throughout the year. Check our website for available groups or email [email protected] to receive information and look out for posters advertising career success workshop topics and dates (or check the website - see above) of upcoming groups.
Important contacts
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You must register your intent to study with us from any computer with internet access before you start your course. You need both your username and password to access our registration portal. Your username and password are in the joining instruction email we sent you, if you didn’t get an email your username is in the letter we sent with this guide and a letter with your password will follow in a few days. Make sure you keep both of these secure and do not give them to anyone.
Once you have received your password, you should go to www.gcu.ac.uk/student/registration and register as soon as possible. You will find help completing the process at each stage. You must complete all stages of the on-line registration process. Please read and follow instructions carefully.
For help with registration: Contact Ruth Cawthorne [email protected] in the first instance who would be happy to assist you or alternatively contact E: [email protected] T: + 44 (0) 141 331 8975
Registration tips • Go to www.gcu.ac.uk/student/registration
and follow the instructions• Your username is at the top of your joining
instruction letter and email • Your password is in the email and in a separate
password letter• If you are having problems logging in, your password
may need to be reset. Use the link on the registration webpage to find out how to reset it through the My Caledonian portal
• Once logged in, click on the Registration link on the left of your screen
• You must complete all stages• If you need help with any section, click on the
question mark next to it or try our FAQs page www.gcu.ac.uk/registration/faqs
Registration
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Upload your photograph To create your student record and Student card, you must upload a recent passport-style photograph of yourself: • It must be in full colour • Full face only • The background must be plain • Do not wear sunglasses • Do not wear headwear unless normally worn for
religious reasons • It must be a JPG file, 160 pixels high and 120 pixels
wide (45mm x 35mm) • Save the photograph as your student ID number.jpg
e.g. S1234567.jpg (your Student ID is on the letter you received with this booklet)
• Include your name, date of birth and student ID inthe email
• If you are unable to upload your photograph via online registration, email the photograph to Ruth Cawthorne [email protected] in the first instance who would be happy to assist you or
alternatively contact [email protected]
You must register online and collect your student card within 10 working days of the start date of your programme (unless you have a later start date agreed in writing by us, or are distance learning and we are posting your card to you). If you don’t, we will report you as not attending to SAAS, SLC or UKVI as appropriate.
The email or letter you received with this guide will tell you where and when to collect your Student card. You will be issued with a photo Student card, which you must produce as identification to: • Request confirmation of your student status in
a letter or form • Sit examinations • Show your membership of the Students’ Association,
for example to join a club or use the welfare services • Gain access to campus buildings
Registration
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RegistrationThe Student card is also your University library membership card.
If your card is stolen or lost, please go to our website: www.gcu.ac.uk/student/academicregistry to find out how to get a replacement. A replacement card costs £10.00, which you can pay through our on-line payment system. www.gcu.ac.uk/onlinepayments
Your Student card is valid for as long as your programme lasts. We will issue a new card if your studies continue past the expiry date.
Your Student card is for your use only. Do not let anyone else use it. Giving your card to someone else, or using someone else’s card, is a serious offence under the Code of Student Conduct. Click the regulations link at www.gcu.ac.uk/gaq/appealscomplaintsstudentconductdiscipline
Remember, we need your photograph to produce your card. See page 8 for more information.
Student Card The main features of the card are: • Name • Date of birth • Area of study code • Mode of attendance • Student ID number • Library number • Dates valid • Digital photograph • Signature box • User ID
Registration
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AttendanceAll students are expected to attend all lectures, seminars and any other teaching events throughout the year. It is essential that you attend any appointments made for you with GCU or GCU London staff, and, if for any reason you cannot attend, you must let staff know immediately to explain your reasons. You record your attendance by presenting your student card to the swipe system In each classroom. Students who miss too many lectures will be withdrawn from their studies.
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Please make sure that you read the GCU Attendance policy available at www.gcu.ac.uk/guidelinesandpolicies
Reporting absencesYou must report all absences in writing to [email protected] and your module/programme leader as early as you can, and explain your reasons. You may be required to provide evidence to explain your absence, for example a doctor’s note.
We cannot authorise absence requests from anyone but you, so it is not possible for a friend to report your absence. Where possible, absences should be reported before your class starts. If your illness lasts for 5 working days or more you will be required to provide evidence, such as a medical certificate.
A medical certificate from an NHS or GMC registered medical practice must be provided for any sickness that lasts at least one week, and it is up to you to get this information. Documents from non-NHS/GMC registered practices (such as Chinese Medicine practitioners) will not be accepted. Overseas documentation must be accompanied by an official translation.
If you have to miss a class for a planned reason you must get permission in advance – absence will only be authorised for good reasons. Except in an emergency, appointments with banks, doctors or dentists should be made outside of class time.
If you know you will be absent in advance you should also let your Module Leader know. Before you go you must ask your Module Leader what work you will miss so you can catch up. Materials may be available on GCU Learn.
Permission to LeaveStudents wishing to leave the UK during term time
need to first obtain authorisation from their programme leader to be able to do so. This ensures that any absent period will not be counted against a student’s attendance requirement.
Students collect a Permission to Leave form from the Student Office, get their Programme Leader to sign it off and return this to the Student Office with a copy of in-and outbound flight tickets.
Students on a Tier 4 VisaUK Visas & Immigration (UKVI) requires all universities to monitor student attendance. Students in the UK with a student visa are expected to attend all lectures and seminars. If you miss classes we are required to report this to the UKVI, withdrawing you from your course and cancelling your visa.
Students completing their dissertations are required to do so in the UK; very rarely students may be permitted to write up their dissertations from outside the UK, but only in exceptional circumstances. Writing up your dissertation in the UK will mean that you not only can meet with your supervisor in person, but also you will have access to the facilities on campus. Dissertation students must swipe in once a week whilst working on their dissertation. You will also need to attend re-registration sessions each trimester to confirm that you still have a valid visa and to ensure that we have your most up to date contact details. At re-registration you will need to provide:
• Your passport • Your visa or BRP (Biometric Residence Permit –
visa ID card) • Your student card Other visa requirements For more details about the requirements of your visa and where to get advice, please read pages 19 – 20 of this guide.
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Attendance
Tuition feesYou are responsible for making sure your fees are paid. When you register you agree to our rules and regulations, this includes ensuring your fees are paid on time. You must pay your tuition fees in full when you receive an invoice or make arrangements to pay by instalments using Worldpay. You will find a link to Worldpay when you log in to My Caledonian. You can find out more about paying your fees from the Finance Office website or by emailing [email protected]
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Tuition fees The University does not accept cash payments, if you can only pay with cash, please contact the GCU London Team for further advice.
Sponsored students (employer, British Council, overseas government)
It is your responsibility to make sure that we are provided with the correct information about your sponsor. The Finance Office will send an invoice to your sponsor. In the event the sponsor does not pay, you will be liable to pay your fees and will be invoiced directly.
Time OutIt may be appropriate at points of your study to take a break before re-engaging; this is referred to as Time Out and freezes your studies at the point that you have reached allowing you to return to the same point in the future. If you are considering this as an option you should seek advice from Craig Dewis, [email protected] in the first instance who would be happy to assist you or alternatively contact a member of the GCU London Team.
Withdrawing from the University If you are considering withdrawing from the University you should seek advice from Ruth Cawthorne [email protected] in the first instance who would be happy to assist you or alternatively contact a member of the GCU London Team. If you withdraw from your course during the academic session, the tuition fees due will depend on the date that you withdraw. Make sure you write to Ruth Cawthorne [email protected] and your Programme Leader. A delay may mean you have to pay additional fees.
More information • You can pay your tuition fees online at
www.gcu.ac.uk/fno (click the ‘GCU Students’ link). • If you have a query about your course fees,
or would like to pay by instalments, please contact [email protected] (or phone 0141 331 8195) and quote your name and student ID number.
Tuition fees
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Support for students
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The GCU London Team works together with our colleagues in Glasgow to provide you with a range of support services throughout your studies. Some of the services you can access are listed below: • One-to-one visa advice and information to take
the stress out of visa applications • One-to-one and group advice about library and
ICT facilities to help you excel in your studies • Study support sessions to support your learning,
and additional information for students declaring a disability
• Social events to help you to settle in and meet other students
At GCU London you can access confidential advice and support throughout your studies. You can also receive advice on other matters including finance, accommodation and employment.
International students You will have access to advice and information about studying in the UK with a student visa all through the year. We can also provide you with guidance on a number of matters, including registering with the police, working with a student visa and inviting friends or family to visit you.
Please make sure that you read pages 19 – 20 of this guide to familiarise yourself with some important issues.
At GCU London we encourage all of our students to interact with each other, regardless of whether they are international students or not. All of the support in this section is available to all of our students, both UK/EU and international.
Students who declare a disability GCU London is committed to providing an inclusive learning environment to support a diverse student population, including those with additional needs that arise from the impact of an illness or impairment. This includes students with long term medical conditions, sensory impairment, mental health difficulties, physical impairment, specific learning disabilities (e.g. dyslexia) and students on the autism spectrum.
GCU London promotes the development of independent learning skills and supports disabled students in the identification and application of appropriate strategies, tools and services, so that all students have the opportunity to achieve their full potential.
If you have a disability, we encourage you to declare this as early as possible. If you declare your disability before the start of your course, we can begin putting measures in place before you start to help you throughout your studies. Once you have declared your disability, we will contact you to discuss your needs and to advise you about the evidence that you may need to provide. Whilst details of your disability will be held in confidence, we may require your permission to share relevant information with colleagues in order to put support in place for you.
If you have any queries, please contact Simon, or email [email protected]
Disabled Students’ Allowance (DSA) DSAs are provided by the UK government to help disabled students to cover some of the extra costs involved in their studies as a result of their disability. These are only available to UK nationals or those who have right of permanent residence in the UK. You can find full details at: www.gov.uk/browse/education/student-finance (click on ‘Disabled Students’ Allowance’).
Those eligible for the Disabled Students’ Allowance must meet the definition of disability under the Equality Act 2010. Applications for DSA can take a long time, so it is advisable to apply early and before your course begins.
International students with a disability If you are an international student with a disability, we strongly advise you to declare your condition early so that we can work with you and our Needs Assessment partner to find ways to best support you throughout your studies at GCU London. Generally, the DSA is only available to Home/EU students; however, you should check the website listed above for full details regarding eligibility.
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Support for students
Student visasVisas & Immigration Craig is the campus expert on visas & immigration able to help you with questions and applications about all UK visas (Student, Work, Visitor visas etc.) and Schengen visas for travel in Europe. He is available through the year in the Student Office or by contacting:E: [email protected] T: 0141 331 8985
Applying for a visaCraig is on hand to help you with applications for any visa whilst you are here in the UK; if you are applying for a Tier 4 (General) student visa in the UK, you must apply for this through Craig – he will assist you with your application, check all the details and send it to UKVI. Craig will be available for one-to-one discussions or, depending on numbers, group workshops.
If you are applying from overseas, Craig is available through the [email protected] email address with advice and checking documents for submission with your application.
Your student visa requirements The immigration rules keep changing. It is very important that you keep up to date with any changes in visa guidance and regulations. Below you will find a summary of some of the requirements of your student visa. If you need a student visa, it must be a visa for Glasgow Caledonian University (GCU). If you have a Tier 4 student visa, it must have printed on it either: • GCU’s Sponsor License Number; or • A CAS Number issued by GCU for the course you
will study
There are a very small number of exceptions to this rule. If you have any concerns or questions about this please contact Craig. Every university must have a Sponsor Licence in order to recruit people who need student visas Glasgow Caledonian University (GCU) is a Highly Trusted Sponsor. GCU’s Sponsor Licence Number is J5TNG1750.
Reporting to the UKVI As part of our obligations to the UK Visas & Immigration (UKVI), we are required to report to them certain details about student attendance and enrolment status.
Staff at GCU London must always follow UKVI guidance. Below are some examples of matters we must report to the UKVI: • If a student fails to enrol on their course • If a student has poor attendance • If a student fails to attend any re-registration session • If a student’s course is changed or ends earlier than
originally expected
We are also required to keep the following information on record: • All of the addresses at which a student has lived
whilst they have been studying with us • Copies of the student’s passport and all of their
UK visas • Up to date contact details • Accurate attendance records
If you miss a lesson, or want to withdraw from your course, it is essential that you follow the relevant GCU London procedures. You can find more information about attendance on page 13 of this guide, and about withdrawing from university on page 16.
Whilst we must report certain matters to the UKVI, we are also subject to the Data Protection Act.
This act requires us to use your personal information responsibly. You can find more information about the Data Protection Act and how GCU uses your information at www.gcu.ac.uk/dataprotection
Working during your studies Work rights are always stated on your visa; please consult your visa for information as to how much you can work. The maximum a student can work is 20 hours per week during term time. If you are unsure, talk to Craig in the Student Office.
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Change of circumstances If your personal details or address details change whilst you are studying in the UK it is essential that you inform the UKVI (Home Office). You must inform them if any of the details listed below change: • Personal details* • Criminal convictions • Contact details • Representative details (i.e. your solicitor) • Dependants’ details
* These include changes of name, date of birth, nationality, gender or appearance.
You should use a ‘Migrant Change of Circumstances’ form, which can be found on the UKVI website: www.gov.uk/change-circumstances-visa-brp
Lost/stolen BRP If your BRP (Biometric Residence Permit – visa ID card) is lost or stolen you must complete the BRP (RC) form as soon as you can. If you fail to do this you may be fined £1,000. Speak to Craig in the Student Office as soon as possible.
Police registration You only need to register with the Police if this is indicated on your visa or BRP (Biometric Residence Permit). You will need to go to the Overseas Visitors Records Office to register. You will need to pay a fee of £34 the first time that you register. You should also bring with you a Confirmation of Student Status letter from GCU London, and proof of your current address.
Please see ‘Letter requests’ for more information.
The Overseas Visitors Records Office is located at: Overseas Visitors Records Office, 323 Borough High Street, SE1 1JL.
Opening hours: Monday – Friday 9am – 4pm Recorded information line: 020 7230 1208
If your visa requires you to register with the Police it is essential that you inform them of your address every time you move. This is a requirement of your visa, and if you fail to do this your visa may be negatively affected.
Advice and further information You can find information about applying for a student visa on our website: www.gculondon.ac.uk/student
You should also visit the websites listed below for useful visa advice: • Gov.uk – the UK Government’s website. Select Visas
and Immigration. Find out if you need a visa, and how to apply for visas if you are outside the UK
• UKCISA (the UK Council for International Student Affairs): www.ukcisa.org.uk UKCISA is an advisory body that supports international students. They run an advice line and provide detailed information sheets and news updates relating to visa applications both within and outside the UK.
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Student visas
Examinations and graduation
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Examination datesExams are held during the trimester in which the module is delivered, with the exception of ‘long thin’ modules, which are normally assessed at the end of Trimester B. See page 34 for the trimester calendar. • Trimester A modules: January Exam Diet • Trimester B modules: April/May Exam Diet • Resits and first diet for Trimester C: August
Exam Diet
Always check the date, time and place of your exam. Do not rely on others for this information. Different modules can have similar names, so take care when you check module codes and precise module titles against the exam timetable. Arrangements for examinations and assessments are provided by your academic department with support from GCU London staff.
Getting your examination results Your results for all diets will be emailed to your University email address.
For Trimester A modules Your results for Trimester A assessments will be available after the results have been ‘signed off’ by the module leader. Your academic department will send you an email detailing your performance for all modules which have been assessed.
For Trimester B modules Your results for the whole year are published by the appropriate assessment board. Results are normally available in June.
For more information, see our exams guide: www.gcu.ac.uk/student/exams
Assessments You can find full details about your assessments in your module handbook. If you have any queries about your assessments you should contact your Module Leader for further details. Your Module Leader will
inform you of all relevant coursework submission and exam dates.
You will receive more information about plagiarism and collusion during your induction at GCU London. These matters are dealt with at your department/school level, more serious cases are referred to the senate Disciplinary Committee.
You can find information about what plagiarism is, and how to use information ethically on the website below. You will also have the chance to find out more from our librarians and in study support sessions whilst studying here. www.gcu.ac.uk/student/coursework/regulations/plagiarism
Mitigating Circumstances You should use the relevant form to tell the University about any circumstances that you feel have affected your academic performance and/or caused your absence from an assessment, i.e. coursework or exam. Find more details on the website: www.gcu.ac.uk/student/exams
Graduation The graduation and award ceremonies take place in London in a location near the campus. You will graduate at the first ceremony after your award is confirmed. The fee to graduate, in person or in absentia, is £45. If you are eligible to graduate, we will send you information on how to register for graduation. You must register if you wish to graduate. Graduation information can be accessed on the Graduation website along with information and FAQs on the procedures and ceremonies www.gculondon.ac.uk/student/graduation Contact Ruth Cawthorne [email protected] in the first instance who would be happy to assist you or alternatively contact www.gcu.ac.uk/student/graduation
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Examinations and graduation
University regulations, student conduct and complaintsYou must read the regulations by following the links at the final stage of registration. Or go to the regulations website at: www.gcu.ac.uk/student/about/regulations for the full Code of Student Conduct and Regulations.
You should also check your programme handbook for any specific regulations for your programme. Some of the things you shouldn’t do: • Break any of our regulations, including health and
safety and IT regulations, including giving your password for University systems to someone else
• Give someone else your student card• Give us false documents or information • Cause damage or other problems through
negligence • Damage or steal • Have, use or misuse alcohol or drugs • Harass, threaten or be violent to anyone • Behave in any way that’s anti-social or breaks the law
If you are found to have broken the regulations: One or more of these things can happen. You can: • Be given a warning or reprimand • Be fined or asked to pay for damage or loss • Be banned from University facilities for a time • Lose your University email account for a time • Have your graduation parchment withheld • Have an assessment or an exam discounted • Be suspended • Be expelled
In all cases you will have a right to appeal. For more support and information you can contact GCUSA Welfare support on 0141 273 1650 or email: [email protected]
Making a Complaint • Stage 1: Frontline Resolution: If you are considering
making a complaint to the University, you should first:
• Try to sort out the problem with those who are directly involved. General complaints are resolved more easily and effectively at an early stage and by those who have a direct influence on the situation. We call this ‘Frontline Resolution’
• If you are a student, speak to a Student Adviser at the Glasgow Caledonian University Students’ Association (GCUSA). GCUSA Student Advisers have a great deal of relevant experience and knowledge of University procedures
• Stage 2: Complaint Investigation: If you cannot resolve your issue via Frontline Resolution or you feel the matter is significant enough to merit a formal investigation, contact a member of staff in the Department Governance and Quality who will talk you through the Complaints Handling Procedure and help you decide how to proceed.
Staff in the Department can be contacted at [email protected] or via telephone on 0141 331 8226.
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University regulations, student conduct and complaints
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Student lifeIn this section you can find more information about living as a student in London. If you need any more information about these matters please contact [email protected]
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Practical informationBank accounts: The first thing to do in the UK is open a bank account to keep your money safe and accessible to you. There are lots of banks to choose from, with different offers for students. GCU has links with Santander, check out their website and details of the offers they have at www.santander.co.uk or visit your local branch. Also visit the GCU London Student Life page for information on what to look out for.
To open a bank account in the UK you will need: • Your passport and BRP (Biometric Residence Permit,
if you have one) • A GCU London ‘Bank Letter’ which you can request
from GCU London Student Office reception • Proof of your address Sometimes banks require extra documents. Make sure you check with your bank to find out if they need any additional documents.
You can find out more about the different types of bank account available by reading the ‘International students: Opening a UK bank account’ leaflet at the website below: www.bba.org.uk/customers/personal-banking
In order to access a free budget calculator to help you manage your money, please visit: www.studentcalculator.org.uk
Change of address: All students must update the University when they change their address. You can do this by emailing Ruth Cawthorne [email protected] in the first instance who would be happy to assist you or alternatively contact [email protected] with full details. If you do not do this you will not receive important information sent by GCU and GCU London. It is also very important that students who have Tier 4 student visas inform the UK Border Agency (Home Office) when they change address. You must complete the Migrant Change of Circumstances form.
Council Tax: Council Tax is a charge that your local council makes to cover costs. This includes services such as maintenance of roads and pavements, rubbish collection and local libraries and museums.Students who are taking a course that meets the
following requirements do not have to pay this tax: • You must be studying a full-time course (at least 21
hours per week) • The course must last at least one academic year • You must be required to attend for at least 24 weeks
out of the year Council Tax is charged to each household. If you are living only with other full-time students you will not have to pay Council Tax. However, if you live with nonstudents, the household will still receive a Council Tax bill, although your household may be entitled to a discounted rate. Please contact your local council for full details.
If you are living in student accommodation you may not receive a Council Tax bill, as this is normally covered in your monthly payments. Please contact your accommodation provider for full details. You can find out which council provides services in your area by visiting the website below and entering your postcode into the text field: local.direct.gov.uk/LDGRedirect/Start. do?mode=1 you can also find out more about Council Tax by visiting the website below: www.gov.uk/browse/housing-local-services (type ‘Students and Council Tax’ into the search box in the top right-hand corner and select the first link in the results)
Letter requests If you need a letter that confirms your study details at GCU London you can request this from GCU London Student Office reception. You may need the following letters at the start of your course: • Council Tax letter: Full-time students studying a
course that lasts at least one academic year do not have to pay Council Tax, but they must show a letter to their local council
• Confirmation of Student Status letter: You will need this generic proof of your student status in order to register with a doctor or register with the police (if your visa requires you to do this)
• Bank letter: If you need to open a bank account, you will need evidence of your student status
You can request additional letters throughout the year from GCU London reception or by emailing [email protected]. Please ensure that you include ‘Letter Request’ in the subject line and include your full name, student ID number and any specific requirements in the body of the email.
Student life
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AccommodationIt is very important that you arrange accommodation early as it can take a lot of time. This is particularly important if you would like to stay in some of the excellent student halls located near the campus as you may have to book your room early to avoid disappointment.
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General adviceYou can find useful information at the websites below: • www.studenthousing.lon.ac.uk (Click on ‘Getting Started’ and then ‘What are the options?’) • www.studylondon.ac.uk/student_advisor
(Click on the ‘Accommodation’ link) • www.ukcisa.org.uk (Click on ‘Advice for students’
and then ‘Complete list of information sheets’ where you will find one that covers ‘Accommodation’).
• www.gov.uk/browse/housing-local-services London Rental Standard
Student residences Student residences (or ‘student halls’) are privately run student apartment blocks. You can choose to live in a self-contained single ‘studio’ apartment, or take a room in a larger apartment and share the cooking facilities and living room with other students. Student accommodation blocks vary in price and quality standards but all offer much the same variety of services including all inclusive bills, gym, 24 hour security, choice of contract length, social rooms and study rooms.
For further information on recommended halls close to campus, check out our website www.gculondon.ac.uk/study/accommodation/studenthalls. Some accommodation blocks offer discounts for being GCU London students!
Renting privately It can be cheaper to rent privately, but there is often a lot of work involved in finding a place to stay. A good way to search for private accommodation is through estate agents. The best way to find a good estate agent is by searching through the Association of Residential Letting Agents www.arla.co.uk or the National Association of Estate Agents www.naea.co.uk.
Private rented accommodation is usually cheaper but often won’t include bills such as internet, water, gas etc. so you will need to budget for these on top of your rent. Rent will vary by area with the east of London generally being cheaper. You will normally be asked for a larger deposit when you sign your contract (between 4 and 8 weeks rent) plus the first month rent in advance.
For further information on what to look out for check out our website www.gculondon.ac.uk/study/accommodation/privaterentedaccommodation
If you need any help or are unsure about any of the details of finding a flat, looking through a contract, talk to Craig in the Student Office or contact [email protected].
Accommodation
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GCU Students’ Association – London
Hello and welcome to your GCU London Students’ Association.
The Students’ Association exists to represent the students at Glasgow Caledonian University (GCU) studying in Glasgow and London. GCU Students’ Association is separate from the University and is led by students at all levels. Working with the University, GCU Students’ Association is here to ensure the voice of students is heard and our aim is to ensure you have an outstanding experience while at GCU London.
We have a Student Association Co-ordinator on campus to support, develop student representation and run activities. The Co-ordinator is your main point of call while in GCU London but as officers we will come down as often as possible to say hello.
There are many different activities planned within GCU London by the Students’ Association, these will vary from social events to societies and other activities for you to get involved in, many run by students. The Students’ Association is here for you and look forward to working with GCU London to ensure you have a positive experience.
If you would like to contact me directly please email:[email protected]
Lauren RamageStudent President
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Student AdviceThe Students’ Association is here to help you by providing independent advice and support. Whether your problem is academic or personal, drop into the Students’ Association Office for help, phone us on 0141 273 1764 or email [email protected] to arrange an appointment.
We specialise in academic representation that includes:• Academic Regulations including mitigating
circumstances and retrospective. • Academic appeals.• Plagiarism and student disciplinarians.• Complaints.
London Nightline During the hours of 6pm and 8am during term time, GCU London students can phone, email, chat or Skype to London Nightline for a listening ear or for some information. You can call them on 0207 631 0101 or visit their website at www.nightline.org.uk to email or online chat. This service is independent from the University.
Societies It is easy to start your own society with the GCU Students’ Association, you can receive funding and
support from us to do this. Pop in and see how we can help.
Last year the Luxury Society became GCU London’s first registered society providing a forum for students with similar interests across a range of courses to connect, provide networking opportunities and new developments within the luxury industry.
EventsThe Students’ Association organises lots of events throughout the year to provide a break from your academic studies, try something new, and get to know London or to make new friends.
London Leadership Programme You can participate in the London Leadership Programme at GCU London. You can either sign up to attend a seminar on a range of leadership subjects or if you become a volunteer with GCU London or the local community then you can register for the full programme. On completion of the programme students will receive a signed certificate from the University Principal and Student President.
Find out more about GCU London Students’ Association at: www.gcustudents.co.uk/london or emailing: [email protected]
Glasgow Caledonian University Students’ Association (GCUSA)
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Around GCU London
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GCU London is very close to Brick Lane which is famous for its Indian and Bangladeshi restaurants and its fashionable Sunday market. The Rough Trade Records store regularly runs in-store gigs around lunch time, and the Old Truman Brewery houses a variety of shops and restaurants, and regularly runs art exhibitions.
Old Spitalfields Market (also simply known as ‘Spitalfields’) is just two minutes’ walk from GCU London. The main market runs on a Sunday, but some stalls open every weekday too, and there are many restaurants and shops to visit. Old Spitalfields Market also runs frequent fashion events, and has worked with GCU London students in the past to put on a fashion show.
In contrast to Spitalfields’ history you can find modern skyscrapers just a short walk from campus in the City. Heron Tower is one of the tallest buildings in London, and is known for the huge aquarium in its reception. Containing 1,200 tropical fish (all imported from around the Great Barrier Reef) and 70,000 litres of water, it is said to be the largest privately owned aquarium in Europe. You can see many of London’s famous skyscrapers from GCU London, including the Gherkin, the Shard and One Canada Square (also known as Canary Wharf).
GCU London is located in a very interesting and historic area of London, and there are many things to do and places to see. Take one road and within 10 minutes you find yourself in the hustle and bustle of ‘the City’ – one of the world’s leading financial centres; take another and you are surrounded by restaurants and fashion boutiques, where artists and designers come to relax and socialise.
Around GCU London
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London life
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Social ActivityThe students association run activities on campus as well as organising activities like nights out, bowling and many more. If you want to get involved you can become an “events volunteer”. Check out the new “GCU Student Association London” Facebook page and the GCU London page on the Association website www.caledonianstudent.com/gculondon
Travelling around London Oyster cards are plastic travel cards onto which you can add pay-as-you-go credit or monthly travel cards. You can use your Oyster card on almost all transport in London, including the tube, buses and over ground rail. If you purchase a paper ticket it will cost you around twice the price that you would pay with an Oyster card. Also, TfL (Transport for London) offers a 30% discount to students. You can receive this discount on weekly or monthly travel cards, but not on pre-pay or single journeys. The discount applies to bus, tube, tram and riverboat travel. To apply online you will need the following things:
• Good-quality, colour, digital photo of yourself • Your student number • A credit or debit card with which to pay the £20
fee once you have applied online TfL will send your details to GCU London for authorisation, and the whole process should take around two weeks.
Please visit www.tfl.gov.uk/tickets and click on the ‘18+ Student’ link. Whilst you are waiting for your Student Oyster card you may want to use a regular Oyster card which you can find at any tube station. When you get your Oyster card you must top it up with £5 credit, after that you can add money as and when you need it. For full details visit: www.tfl.gov.uk/oyster
You can find many Santander cycle hire docking stations in central London. At these docking stations you will find around 10 – 15 bicycles that are available for anyone to use. There is a charge for this service: you should pay an ‘access fee’ (as little as £1 to give you usage for a day), and a ‘usage fee’. The usage fee only applies if you use your bicycle for more than 30mins, and is only £1 if you use the bicycle for less than an hour.
London life
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There is a Santander cycle hire docking station at the end of Fashion Street, and there are many others all over London, including in the West End, St Pauls and the City, the Houses of Parliament and Regent’s Park to name just a few locations. You can find full details at the website below: www.tfl.gov.uk (type ‘cycle’ into the search box and select the first link).
Student CentralBased over by Euston Station, Student Central is a free resource who run clubs and societies, bars and cafés, gigs and events. The perfect place to unwind and meet new friends, you can catch a gig with your favourite band whilst finding new and exciting projects to get involved with. Visit their website www.studentcentral.london
NUS Extra and ISIC cards The ISIC card (International Student Identity Card) is used both in the UK and across the world, and is the only globally recognised student identity document. It gives you access to a variety of discounts in many different countries. For full details visit their website: www.isic.org
The National Union of Students (NUS) has created a special discount card, the ‘NUS Extra’ card, for university students in the UK. It entitles you to a wide variety of discounts on a range of items, from clothes and books to meals out and driving lessons. For full details or to apply visit: www.nus.org.uk/nus-extra. You can purchase both cards together on the NUS website listed above for a special price of £14.99.
Health If you are studying in the UK for at least six months, most healthcare services in the UK will be free of charge under the NHS (National Health Service). For more information read the ‘Keeping Healthy’ information sheet at the link: www.ukcisa.org.uk/student/information_sheets.php. To locate healthcare services, including GP surgeries, hospitals, dentists and opticians, visit www.nhs.uk and enter your postcode into the ‘Find and choose services’ text field. If you are in need of healthcare but not sure where to go call NHS 111 who will advise on the best course of care for you.• GP: ‘GP’ stands for ‘General Practitioner’. Your GP is
your local doctor. One of the first things you should do when you arrive in London is to register with a GP.
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To register with a GP you will need to bring your passport and BRP (Biometric Residence Permit, if you have one) and a Confirmation of Student Status letter. You will not have to pay to see your GP, but you will need to pay a set fee for medicine your GP prescribes.
• Hospitals: Emergency hospital treatment is free to everyone in the UK, even if you are studying for less than six months. However, if you are studying for less than six months in the UK any non-emergency hospital treatment will cost you money.
• Dentist: You can either receive dental care on the NHS (at a cheaper rate), or privately (you pay the full cost of treatment). If you receive treatment on the NHS you can expect to pay £17.50 for a standard check-up, if you receive private treatment it will be more expensive. However, it can take a long time to get an NHS appointment and some dentists will only see private patients.
• Optician: It is sensible to have your eyes tested approximately once every two years by an optician. You can expect an eye test to cost between £17 and £30.
Emergencies In case of emergencies call 999. You can reach Police, Fire and Ambulance services by calling this number. All emergency services are free of charge to everyone. If you need to report a crime you should do this at the nearest police station. There are two police stations very close to the GCU London campus: • Brick Lane Police Station, 25 Brick Lane, London,
E1 6PU, T: 0300 123 1212 Mon, Wed, Fri 11:00-19:00 Tues,Thurs 11:00-22:00 Sat, Sun 07:00-15:00
• Bishopsgate Police Station, 182 Bishopsgate, London EC2M 4NQ, T: 020 7601 2606 Open 24 hours every day
Places of worshipThere are many places of worship in and around GCU London. Within a mile of the University there are several mosques, churches and synagogues, and throughout London you can find many places of worship catering for the majority of religions.
You can find a list of local places of worship by visiting www.gculondon.ac.uk/student and clicking the ‘Places of worship’ link. You can also find a full list in Tower Hamlets (the borough in which GCU London is based) by visiting www.faithintowerhamlets.com and selecting ‘Places of worship’.
Gyms/leisure centres There are several gyms in the local area. The nearest gym is Fitness First Nido. You will need to pay a membership fee for any gym you join. If you join a private gym (e.g. Fitness First or LA Fitness) you can expect to pay between £35 - £60 per month, and often you will need to enter into a contract for either 6 or 12 months. You can often access free exercise classes as part of your membership.
Alternatively you can join your local leisure centre. Leisure centres are funded by your local council, and so are generally cheaper than private gyms. However, whilst they often have more facilities (e.g. sports halls and swimming pools) they are not as modern as the private gyms. You can find full details of your local leisure centres on your council’s website.
To find your local council visit the website below and enter your postcode into the text field: local.direct.gov.uk/LDGRedirect/Start.do?mode=1. International Students’ House (ISH) also have a small gym. Monthly membership costs around £26. For more information visit: www.gov.uk/browse/housing-local-services
Insurance It is wise to take out contents insurance to cover the cost of loss of your possessions. Endsleigh Insurance is not only recommended by the National Union of Students (NUS) and UK Council for International Student Affairs (UKCISA), but also offers insurance tailored to international students in the UK. For more details visit their website: www.endsleigh.co.uk/personal/student-insurance
Most GCU London students do not require health insurance because anyone studying for longer than six months in the UK can receive free healthcare on the NHS. However, private treatment is available in the UK, and if you wish to receive this you may find it helpful to take out health insurance.
London life
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Work: Careers Support During your studies, you’ll have the opportunity to speak to the experienced Careers Consultant, based at GCU London. You’ll also benefit from a career success workshop programme and employer and alumni events. GCU London works closely with the wider careers service, too, and you can access the University’s Online Careers Service at www.gcu.ac.uk/careers. Here you will find helpful and relevant information under the ‘course specific information’ link.
If you have a student visa and need advice about working in the UK you can arrange an appointment by emailing [email protected]. You can also find more useful information by visiting www.ukcisa.org.uk and clicking the ‘Advice for International Students’ link.
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The Learning Development Centre (LDC) is available to any student on any course at GCU London. The Centre is staffed by Dr Jessica Hancock. Jessica works closely with the other GCU London lecturers and can help you to understand and fulfil the academic requirements of your course through appointments, online information, workshops and module-based teaching.
Why might I need to contact the LDC?Jessica can support you in developing the skills to succeed on your course, including:
• Writing in an academic style• Planning, structuring and editing your written work• Tackling your reading list and using this information
in your writing• Analysing rather than describing research• Making the most of feedback• Presentation and group work skills• Organising and planning your workload• Effective revision techniques and exam preparation.
Jessica is here to help all students, of any current level of ability, to improve their work: whether you want to achieve a distinction or pass a re-sit.
How can I book an appointment?Thirty-minute, face-to-face appointments can be booked online: https://londonadt.youcanbook.me. Please do not book more than one per week, so that as many students as possible can access appointments. This will also allow you time to implement Jessica’s suggestions. Similarly, please ensure that your appointment is at least two days before your deadline.
What do I need to bring to an appointment? Please bring a printed copy of your assignment draft or plan, along with the guidance you have been given (e.g. the module guide). If the assignment has been marked, please also bring a copy of the feedback you’ve had.
What else does the LDC offer?There is a GCU London Academic Development community on GCU Learn which all London students have been enrolled in. This has several online courses to work through, to develop your abilities to be critical and to plan and organise your writing, and other useful links and resources.
Along with Ellen and Julie, the librarians, Jessica teaches a series of workshops on improving your writing and editing skills which are open to all GCU students (see the Development Workshop Calendar), and may also deliver sessions as part of your course.
Help with your English language skills is provided by Target English; these appointments can be booked at the library desk.
What can’t the LDC help with? Jessica cannot provide advice about the content of your work; these questions need to be answered by your subject lecturer. Jessica will not proofread your work (e.g. checking for spelling and grammar errors, or providing detailed advice on a whole essay) as her role is to enable you to develop the ability to edit and improve your own assignments.
Useful Link: www.gculondon.ac.uk/student/learningdevelopmentcentre
Learning Development Centre
Academic Development Centre
At Glasgow Caledonian University the year is divided into three periods called trimesters.
Trimester AInduction 12 September 2016 16 September 2016Teaching 19 September 2016 09 December 2016Study Week 12 December 2016 16 December 2016Exam Diet 09 January 2017 18 January 2017Inter-Trimester Break 19 January 2017 27 January 2017
Trimester BInduction 23 January 2017 30 January 2017Teaching 30 January 2017 13 April 2017Study Week 18 April 2017 21 April 2017Exam Diet 24 April 2017 12 May 2017Inter-Trimester Break 15 May 2017 19 May 2017
Trimester CTeaching 22 May 2017 04 August 2017Study Week 07 August 2017 11 August 2017Exam Diet 14 August 2017 25 August 2017Inter-Trimester Break 28 August 2017 8 September 2017
Trimester Calendar 2016-17
Trimester
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GCU London40 Fashion Street, London E1 6PXUnited Kingdom
T: +44 (0)141 331 8975
www.gculondon.ac.uk
© Glasgow Caledonian University 2016. Glasgow Caledonian University is a registered Scottish charity, number SC021474. PDS_97932_08/16.
