University of London Appraiser’s skills training

The session overview:

• objective setting

• giving feedback

• coaching

Performance management cycle

3

Reviewing performance

1

Planning performance

2

Supporting performance

1:1s; coaching and

feedback

Mid-year performance appraisal; end-of-year performance appraisal

Agree performanc

e objectives

and developme

nt goalsPerformance management

cycle

Planning performance

performance objectives development goals

Performance development:

S M A R T

Performance objectives

Hard goals competencies

- operating tasks - operating tasks

Feedback

• Specific• Clear• Behaviour focused• Descriptive• Timely• Regular

Receiving feedback

- Common reactions:• denial• change of focus• generalization (negative or positive)

- Positive wiring versus negative wiring

Models of giving feedback

• FEED

• BIR

• Context – behaviour – impact – next steps

Coaching

• Goal• Reality• Options• Wrap-up