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University of St Andrews Business Improvements
From Swipe Card Machine to From Swipe Card Machine to Computer ScreenComputer Screen
Heidi Fraser-Krauss Ester Ruskuc
University of St Andrews Business Improvements
Workshop ProgrammeWorkshop Programme• Introduction
• Group preparation
• Defining external user requirements (task 1)
• Defining internal user requirements (task 2)
• Exploring areas of conflict
• Constraints
• Overview of St Andrews system
• Case study
• Conclusions
University of St Andrews Business Improvements
AimsAims
• Assess what is involved in implementing a modern on-line payment system
• Have an overview of external and internal user requirements
• Be aware of the issues of conflict between the requirements
• Examine the drivers and constraints of implementation
University of St Andrews Business Improvements
Definition of E-commerceDefinition of E-commerce
• Electronic commerce, or e-commerce, is defined as
making payments for goods and services via the Internet
using a debit or credit card.
University of St Andrews Business Improvements
Introduction to TasksIntroduction to Tasks
Purpose of tasks 1 and 2 is to define a set of requirements for an ideal e-commerce facility.
University of St Andrews Business Improvements
Defining External User Defining External User RequirementsRequirements
Think of on-line payment systems you have used.
• What was good? (Yellow stickies).
• What was bad? (Pink stickies).
• Single out an example of a good on-line payment
site.
University of St Andrews Business Improvements
Defining Internal User Defining Internal User RequirementsRequirements
Think about the payment processes in your
organisation.
• How could e-commerce improve them?
• Based on the above, list the requirements.
University of St Andrews Business Improvements
ConflictsConflicts
• Is there a trade-off between internal and external requirements?
University of St Andrews Business Improvements
ConstraintsConstraints
• Money
• Time
• Human
• Technical
University of St Andrews Business Improvements
C us to m e r s
D e par tm e nts
F i nanc e Staff
S h o p p in gB as k e t
W o r l dP ay
I n te rfa ce
Inde x :
- da ta f lo w
- e -m a ils
- u s e rs
- s y s t e m s
- we b pa g e s
- f in a n ce s y s te m s
W eb P ages
A pto s
Fe e s a n dC h a rg e s
S elf-s erv ice