University of Washington HCDE 518 & INDE 545 (Virtual) Course Introduction HCDE 518 & INDE 545 Winter 2012 With credit to Jake Wobbrock, Dave Hendry, Andy

University of Washington HCDE 518 & INDE 545

(Virtual) Course Introduction

HCDE 518 & INDE 545Winter 2012

With credit to Jake Wobbrock, Dave Hendry, Andy Ko, Jennifer Turns, & Mark Zachry


Bad Design is Everywhere!


Bad Design Can have Big Consequences

Money $200 withdrawal turned to $20000

due to poor font choice (comma looks like a decimal)

Social issues Butterfly Ballot in

Florida 2000 election


Bad Design Can have Big Consequences

Human Lives Therac-25 Radiation Therapy machine

http://en.wikipedia.org/wiki/Therac_25 Air traffic accidents

!!$rhi Iran Air 655 Airbus shot down by USS Vincennes’ missiles (290 dead); Human error plus confusing and incomplete Aegis interface (S 13 4); Commentary on Tom Wicker article on Vincennes and SDI (S 13 4); Aegis user interface changes recommended; altitude, IFF problems (S 14 1); Analysis implicates Aegis displays and crew (Aerospace America, Apr 1989); Discussion of further intrinsic limitations (Matt Jaffe, S 14 5, R 8 74); USS Sides Cmdr David Carlson questions attack on Iranian jet (S 14 6)


But We Can Try to Help

Example: NYNEX was going to buy new workstation for their telephone operators Each second saved per call saves $3M/yr. User modeling discovered it would be 3% slower

than original NYNEX did not buy workstation Prevented mistake, saved $2M/yr.


Blood Test Results – Traditional Requires

interpretationby medicalprofessional

Hard to knowwhat actionsto take


Redesigned!

Focuses on whatinformation is needed and whatto prioritize

Gives the rightamount of infoin readableformat


Summary

Design is everywhere Design is hard Most everything is designed

Much of it poorly Economic ramifications Life and death in certain situations There is hope!


Introduction - Instructor

Instructor: Julie Kientz (pronounced like “Keentz”) Please call me Julie!

Assistant Professor in HCDE and iSchool Ph.D. in Computer Science from Georgia Tech

Research in Human-Computer Interaction Computing for Healthy Living & Learning (CHiLL)

Personal Interests: Travel, Skiing, Running & Fitness, Pets (have 1 dog, 2 cats), Volunteering, Reading, Games


Introduction - You

Please fill out the information on the Introduction Google Doc: https://docs.google.com/document/d/1KQ-

nxdU2K0XE2ofypQexqXK8VyyYZCEmpjGI-XEGunM/edit


Syllabus

Basic Info Assessment Assignments Project Labs Course Topics


Basic Course Info

Website: http://courses.washington.edu/hcde518/

Mailing List: [email protected] (forwards to

[email protected]) Readings:

All posted online, but you can buy several of the books for easier reading:

Moggridge Buxton


Assessment

Grades will be posted via Catalyst’s GradeBook and handed back in class

Component WorthClass Participation 10%Reading Reflections 30%Individual Assignments 15%Group Design Project 45%


Participation – 10%• Treat all with respect – be constructive in all discussions• Come to class prepared – read carefully prior to class

meetings• Be an active listener – be attentive, be engaged, use in-class

technology with discretion• Ask challenging questions• Comment, build on, or clarify others' contributions• Help your classmates use technologies• Post useful or interesting information to the class discussion

list• Visit the instructor during office hours to chat, to ask

questions, or to give feedback.


Readings – 30% There is a lot of reading in this course

As graduate students, I assume that you like to read Readings are all available on course web page

None of the readings are pointless Reading Reflections

R1, R2, etc. on the schedule 9 total reflections About 500-700 words per response Post on GoPost by classtime the day they're due


Reading Discussions

Everyone will need to sign up for a week to lead the class reading discussion

Sign up here: https://docs.google.com/document/d/1VPsM3eyuKO1g_EgT-

t1Pxhno2zV1kCBneAT57GMAB2k/edit

What to do? Prepare a list of discussion questions that go above and

beyond the questions asked in the reading reflection Identify 2-3 articles, blog posts, videos, etc. that supplement

the assigned readings


Individual Assignments – 15%

Assignment Worth DueA1: Thinking About Design 5% 1/11/12A2: Look, Learn, Ask, Try 5% 1/25/12A3: Real World Deployment 5% 3/5/12


Project – 45%

Group project enabling you to apply the lessons learned in class to a real problem Teams & research questions determined

weeks 2-3 Class time will be provided for coordinating

team efforts


Project Topics 2012 Accessible elections design challenge Industry Sponsored Projects from HCDE

Corporate Advisory Board Salesforce.com GeneralUI Microsoft Others

Relation to a research project you’re working on

Another design challenge Anything else you're interested in


ProjectProject Component Worth Due DateP0: Design Question & Team Form 1% 1/18/12P1: User Research & Personas 10% 2/8/12P2: Ideation & Sketching 5% 2/15/12P3: Lo-Fi Prototype & Evaluation 9% 2/27/12P4: Hi-Fi Prototype & Evaluation 10% 3/7/12P4: Design Specification 10% 3/14/12


UCD Process for Class Project


Team Composition

2-4 members from a diverse team

Class time will be used to help form teams


Policies – See Syllabus

Academic integrity Grading Extensions Late assignments Accommodation Quality of written assignments Attendance


My Expectations of You

Be here on time Do the readings before class Turn in everything on time Speak up in class Turn off cell phones, no texting No email, IM, web surfing during class Respect each other There are no stupid questions/ideas


What You Can Expect of Me

I will be here on time Your assignments will be graded in a timely manner

Typically within 1-2 weeks I will respond to email in a timely manner

Typically within 24 hours If I don't know the answer to your question, I will find

out I will treat you as professional colleagues You will have several chances to evaluate the course


Course Topics

• Design Process• User Research Methods• Conveying User Research

• Personas & Scenarios• Sketching• Prototyping

• Lo-Fi, Hi-Fi• Evaluation• Current Trends & Issues


What This Course Isn't

This course isn't about technology It isn't (just) about user interfaces It isn't about “user friendly” It isn't about programming


What This Course Is

This course is about engaging users to design the human-computer system

It is about interaction, not interface It is about user success

“User friendly” isn't enough

Mantra: “The user is not like me!”


What You Will Learn

Design design process design methods creating useful and usable things!

Science conduct usability evaluations empirical methods, how to handle data

Art an eye for the good, the bad, and the ugly what to do about them


See You Next Week!

I apologize for not being able to do the intro in person, but we’ll make up for it!

First class topic – Monday, January 9th What is Design?

Assignment due: R1 (Reading Reflection 1) – January 9th on GoPost A1 (Thinking about Design) – January 11th on

CollectIt

Documents

University of Washington HCDE 518 & INDE 545 (Virtual) Course Introduction HCDE 518 & INDE 545 Winter 2012 With credit to Jake Wobbrock, Dave Hendry, Andy