Unlock IEWB VO VOL2.v3.00.Lab3.Solutionsguide.0.01

8/13/2019 Unlock IEWB VO VOL2.v3.00.Lab3.Solutionsguide.0.01

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CCIE Voice Lab Workbook Volume II Version 3.0 Lab 3 Solutions

Copyright 2009 Internetwork Expert www.INE.com- 1 -

Task 1.1

SW1:vlan 11name RACK1_VOICE!vlan 12name RACK1_DATA!interface range FastEthernet 0/2 - 5switchport mode accessswitchport access vlan 12switchport voice vlan 11spanning-tree portfastcdp enable!

R2:exit

vlan databasevlan 11 name RACK1_VOICEvlan 12 name RACK1_DATAexit

conf t!! IP Phone!interface range FastEthernet 0/1/0 - 1switchport mode trunkswitchport trunk allowed vlan 1,11,12,1002-1005switchport voice vlan 11switchport trunk native vlan 12cdp enable

SW2:vlan 11name RACK1_VOICE!vlan 12name RACK1_DATA!interface range FastEthernet 0/1 - 2switchport mode accessswitchport access vlan 12switchport voice vlan 11

spanning-tree portfastcdp enable


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Task 1.2

R1:ip dhcp pool PHONESnetwork 177.1.11.0 /24option 150 ip 177.1.10.10default-router 177.1.11.1




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Task 2.1Perform the following configuration steps on the Publisher CallManager:

Step 1:Use the CUCM ServiceabilitySubsystem. Navigate to Tools > Service Activation.Choose the server corresponding to the CUCM Publisher first. Activate all the services

except for the following: Cisco Messaging Interface,Security Services,Cisco CertificateAuthority Proxy Function and Cisco WebDialer. Activate the same set of services, withthe exception of Cisco TFTP Server, in the Subscriber CallManager.


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Step 2:Login to the CCMAdminutility and navigate to the System > Server section of the menu.

Click the Findbutton to list all available servers. If the hostnames are used, replace themwith the IP addresses 177.1.10.10 and 177.1.10.20 for the Publisher and Subscriberrespectively.


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Step 3:Navigate to System> CiscoCallManager. Name the two Servers CM_177.1.10.10, andCM_177.1.10.20 corresponding to the Publisher and Subscriber:

Step 4:Navigate to System > Cisco CallManager Groupand click the Findbutton to list allavailable groups. Rename the Default group to CUCM_GROUP and select, then addthe Subscriber server to the group. Make sure the Publisher is placed before the subscriberin the list and the group is set for Auto-Registration by default. **Note: Once the auto

registration process is complete, the Subscriber server should be placed first in the order.This is the recommended design, for the Subscriber to perform Call Processing:


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Step 5:Navigate to Call Routing > Class of Control > Partitionsand click the Add a NewPartition link. Add a new partition named PT_INTERNAL.

Step 6:Navigate to Call Routing > Class of Control > Calling Search Spaceand click the AddNew Calling Search Space link. Add a new CSS called CSS_HQ_DEFAULT and assignthe partition PT_INTERNAL to this CSS. Copy the new CSS and rename it to

CSS_BR1_DEFAULT.


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Step 7:Navigate to System > Device Pooland click the Findbutton to list the available devicepools. Rename the Default device pool to DP_HQ. Set the Calling Search Space for

Auto-Registration to CSS_HQ_DEFAULT:

Copy the DP_HQ device pool and name the copy DP_BR1

Step 8:Navigate to the System > Enterprise Parameters section of the menu. Replace the

CallManager domain name in the Phone URL Parameters with the IP address of thePublisher CallManager (177.1.10.10)


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Step 9:Login to the CCMAdminutility and proceed tothe System > Cisco CallManager sectionof the menu. Configure the CUCM-PUB server to enable Auto-Registration

Create users in the CallManager corporate directory:

Step 1:Navigate to User > Add a New User. Enter hquser1 as the value for First Name,LastName and User ID fields. Set the User Password to cisco and PIN value to 12345.Check the Enable CTI Application Use checkbox on the bottom of the page and then clickthe Insert button:

Step 2:Click the Device Associationlink on the User page and use the description HQ IP Ph1to locate the phone. Check the respective device and click the Update button when you're

done toassociate the device with the user.


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Step 3:Repeat Step 1and Step 2with the usernames hquser2", and hquser3" corresponding toHQ IP Phones 2 and 3. Check the CTI Application Use field for both users.Mark primary extensions for hquser3 as ICD extension (this will be needed by CUCCX).Finally create a new user cuccxadmin password cisco which will be used for CRS.

Perform the IP Phone registration & configuration following the steps below:

Step 1:If you are using soft-phones, configure them to register with the CallManager server. Next,login to CCMAdminutility, navigate to Device > Phoneand click the Findbutton to list all

registered phones. Ensure all your IP phones have registered with the CallManager cluster.Create a table of IP Phone MAC addresses and their associations to the IP Phonenumbers. Use the show cdp neighbor command on the switches to accomplish this.Using the MAC address table created, configure the respective IP Phones:

Step 2:Select the phone you want to configure and set the proper Device Pool (DP_HQ orDP_BR1), Description (e.g. HQ IP Ph1), Calling Search Space(CSS_HQ_DEFAULT for HQ Phones, CSS_BR1_DEFAULT for BR1 Phones

Step 3:Once you have finished with the device settings, click on the primary DN (Line 1). Changethe Directory Number to match the one assigned to the phone. Ensure the Partition isset to PT_INTERNAL and change Display (Internal Called ID) to a value that matchesthe phone, e.g. HQ IP Ph1. Ensure the External Phone Number Mask matches the sitethe phone belongs to (775201XXXX , 312301XXXX')


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Repeat Steps 2-3until you have all phones configured.

Task 2.2

Configure R3 as follows and auto-register the IP phones with the CME.

R3:!! NTP master is needed to keep the local clock in sync This will ensure! timestamps are accurate, which are used to determine the latest cnf file!ntp master!telephony-servicemax-ephones 4max-dn 16ip source-address 177.3.11.1 port 2000

dialplan-pattern 1 21313... extension 4 no-regcreate cnf-filessecondary-dialtone 9system message CallManager Express at BR2

ephone-dn 1 dualnumber 3001name BR2 IP Ph1


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!!ephone-dn 2 dualnumber 3002name BR2 IP Ph2!! Assign mac-addresses appropriately

!ephone 1mac-address 0006.D7E5.C8E1button 1:1restart!ephone 2mac-address 000C.F12F.C447button 1:2restart

!!!

! ISDN PRI configuration!isdn switch-type primary-net5!controller E1 1/0linecode hdb3framing crc4pri-group timeslots 1-3!!interface Serial 1/0:15isdn outgoing display-ie!

! Call routing is to be configured later

Task 3.1

Step 1:

Locate the port. The location will be used to configure the T1 and gateway.

VORack01R1#show diag

Slot 0:C2811 Motherboard with 2FE and integrated VPN Port adapter, 2 ports

Port adapter is analyzedPort adapter insertion time 6d13h ago

Onboard VPN : v2.3.3EEPROM contents at hardware discovery:WIC Slot 0:

T1 (2 port) Multi-Flex Trunk WAN daughter card

From the output above, the location is determined to be 0/0(Slot 0 of the router, Slot 0 of the motherboard)


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Step 2:

R1:

!

! Define the isdn switch-type (In this case NI2)

!isdn switch-type primary-ni

!! Enable clock participate

!

network-clock-participate wic 0!! Configure the controller, and ensure the PRI protocol is MGCP

!controller t1 0/0

framing esflinecode b8zspri-group timeslots 1-3 service mgcp

!

! Bind the Layer 3 packets to the CUCM system!

interface serial 0/0/0:23isdn bind-l3 ccm-manager!

! Configure the MGCP settings, ensuring the call agent and redundant! host are both configured

!!

mgcpmgcp call agent 177.1.10.20mgcp bind control source loopback 0

mgcp bind media source loopback 0

mgcp dtmf voip codec all mode out-of-band!

ccm-manager redundant-host 177.1.10.10ccm-manager mgcpccm-manager switchback immediate

!

Step 3:

On the CUCM Publisher server, navigate to Device > Gateway. Click the Add Newbutton,and follow through the steps to configure the gateway:


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After selecting the type (2811), select the protocol (MGCP)

Configure the gateway. Use the full hostname of R1 for the domain name. Select the NM-4VWIC-MBRD as the module in Slot 0, and NI2 for the switchtype:

Step 4:

Click save, then select the subunit where the card is located. This location was determinedearlier (0/0/0):


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Click save once again, then click the link for the T1 Card:

Chose the gateway protocol to be used, in this case PRI:


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Configure the applicable settings for the gateway. The End-Point name and description areautomatically configured, and will be used later for configuration of the channel status. Allsettings required must be configured as shown below:


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Continue with further configuration of the gateway. The PRI Protocol Type is automaticallyset, however you must change the Channel Selection Order. Next, uncheckthe Inhibitrestarts at PRI initialization, and checkthe Enable status polloption boxes.

Also check the following three options, which will enable IE (information element) deliveryand redirection:


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Click the save button, and copy the End-Point Name.

Step 5:

Navigate to System > Service Parameters. Chose the Publisher server, and the CallManager Service:

Once the page has loaded, click the Advancedbutton, which will display all of theadvanced parameters:


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Locate the Change B-Channel Maintenance Status 1Field under the ClusterwideParameters, and enter the endpoint name of the gateway followed by = 0001 1111 11111111 1111 1111. The field should appear like this:

S0/SU0/DS1-0@VORack01R1 = 0001 1111 1111 1111 1111 1111

Task 3.2

Step 1:

Configure R2 to operate as a H.323 gateway. Note that we need full a dial-planimplemented in the gateway:

R2:

!! Initialize ISDN PRI!isdn switch-type primary-ninetwork-clock-participate wic 0!controller t1 0/0/0linecode b8zsframing esfpri-group timeslots 1-3!interface Serial 0/0/0:23isdn outgoing display-ie!! Dial-peers. The first one handles incoming calls.!dial-peer voice 911 potsincoming called .

direct-inwarddestination-pattern 911port 0/0/0:23forward 3!dial-peer voice 9911 potsdestination-pattern 9911port 0/0/0:23forward 3!


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dial-peer voice 900 potsdesc == Localdestination-pattern 9[2-9]......$port 0/0/0:23!!!

dial-peer voice 901 potsdesc == LDdestination-pattern 91[2-9]..[2-9]......$port 0/0/0:23prefix 1!dial-peer voice 902 potsdesc == Internationaldestination-pattern 9011port 0/0/0:23prefix 011!!! Route incoming calls to the CallManager

!dial-peer voice 3120 voipdestination-pattern 312301....session target ipv4:177.1.10.20dtmf-relay h245-alphanumericno vadcodec g729r8!dial-peer voice 3121 voipdestination-pattern 312301....session target ipv4:177.1.10.10dtmf-relay h245-alphanumericno vad

codec g729r8preference 2

!! Use the Loopback0 interface for communications with the CCM!interface Loopback0h323-gateway voip interfaceh323-gateway voip bind src 177.1.254.2

Step 2:

On the CUCM Publisher server, navigate to Device > Gateway. Click the Add Newbutton,

and follow through the steps to configure the gateway:


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Enter the configuration settings for the gateway:Use the Loopback IP from R2 as the Device Name. Also define the Device Pool.

Set the significant digits to 4, and the Calling Search Space to CSS_BR1. Check theRedirecting Number IE Delivery Inbound box.


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Finally, check the Display IE Delivery and Redirecting Number IE Delivery Outboundcheckboxes. Then slick save.

Task 3.3

Step 1:Configure R1 as the IP-to-IP gateway. Since the CallManager uses G.711 andCallManager Express will use the G.729 codec to place calls via the IP-to-IP gateway, weneed to register a transcoder with the IOS router. The actual call routing rules will beconfigured later, under Tasks 4.x solutions:

R1:voice service voipallow-connections h323 to sipallow-connections sip to h323sipbind control source-interface Loopback0bind media source-interface Loopback0

!!interface Loopback 0h323-gateway voip interfaceh323-gateway voip bind srcaddr 177.1.254.1!gatewaysip-ua!! Transcoder configuration!!


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!voice-card 0no dspfarmdsp service dspfarm!

!sccp local FastEthernet0/0.11sccp ccm 177.1.11.1 identifier 1 version 7sccp ip precedence 3sccp!sccp ccm group 1associate ccm 1 priority 1associate profile 1 register R1_XCODER!dspfarm profile 1 transcodecodec g711ulawcodec g711alawcodec g729r8

codec g729ar8maximum sessions 4associate application SCCPno shut!telephony-serviceip source 177.1.11.1sdspfarm units 1sdspfarm transcode sessions 4sdspfarm tag 1 R1_XCODERmax-ephone 1max-dn 2create cnf

Step 2:Add a new SIP trunk to communicate with the IP-to-IP gateway. Before you start, create anew device-pool named DP_IPIP under the System > Device Poolmenu. After this,navigate to Device > Trunk > Add a New Trunkand select SIP Trunk as the TrunkType

Step 3:Set the Device Name field to TRUNK_SIP_IPIP_GW and Device Pool to DP_IPIP.Set the Destination Address to 177.1.254.1

Set the Significant Digits field to All and Calling Search Space toCSS_HQ_DEFAULT


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Task 4.2

Task 7.3 requires implementing classes of restriction in the manner that is physical device-independent. To accomplish this, we are going to create two types of calling searchspaces. The first class is to be assigned at device level, and will allow accessing any PSTN

partition, via the respective on-site PSTN gateway. The second class of CSSes is to beassigned to phone lines and will contain blocking patterns to ensure the particular phoneconforms to the particular class of restriction.

As the phone line calling-search spaces are prepended ahead of device level CSSes, theblocking patterns would take precedence. Therefore, if we assign patterns that blockcertain destinations (e.g. international) to the line CSSes, we will effectively implementclasses of restriction that are independent of any particular device.

Step 1:Before creating route-patterns, add three route-groups: RG_HQ, RG_BR1, RG_IPIP that

contain the HQ (6608), BR1 (R2) and IPIP (R1) gateways respectively. Start theCCMAdmin utility and navigate to Route Plan > Route/Hunt > Route Group then click theAdd a New Route Group link. Add the above mentioned route groups populating themwith the respective gateways.

Step 2:Next, create Route Lists as appropriate per the task requirements. Use the informationoutlined in the following table:

Route List Route Group Digits Manipulation

RL _BR1 RG_BR1 Use External Phone Mask

RL_HQ RG_HQStrip PreDot+Use External Phone Mask

Navigate to Call Routing > Route/Hunt > Route List then click theAdd a New RouteList link. Use the information in the table above to create new route-lists and populatethem with the route-groups. Note that we dont strip PreDot for patterns sent to RL_BR1, as

this is the H.323 gateway which automatically strips 9 when it routes calls using IOS dial-peers.

Step 3:Navigate to Call Routing > Class of Control > Partitionsand click the Add a NewPartitionlink. Create three partitions: PT_BLOCK_INTL, PT_BLOCK_LD,PT_BLOCK_LOCALand assign the route patterns to the partitions per the following table:


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(Note: While configuring the route patterns in the table below, you can specify anyGateway/Route List as the patterns are only intended to block the specified numbers frombeing dialed from within a specific partition, and will therefore never reach an actual RouteList)

Pattern Partition

9011!/9011!# PT_BLOCK_INTL

91[2-9]XX[2-9]XXXXXX(Urgent Priority)

PT_BLOCK_LD

9[2-9]XXXXXX(Urgent Priority)

PT_BLOCK_LOCAL

The reason for urgent priority is that we are going to add patterns like 9.! later, and need

to avoid the inter-digit timeout. Dont forget to select the radio-button Route-Option: Blockthis Patternwith the cause Call Rejected

Step 4:

Navigate to Call Routing > Class of Control > Calling Search Spaceand click the Add aNew Calling Search Spacelink. Create the following Calling Search Spaces containingthe partitions outlined in the table:

Pattern Partition

CSS_LN_RESTRICTEDPT_BLOCK_LDPT_BLOCK_LOCALPT_BLOCK_INTL

CSS_LN_DEFAULT PT_BLOCK_INTL

Next, navigate to the Call Routing > Route/Hunt > Route Patternsection of the menuand add the following route patterns:

Pattern Partition Route List

9.!/9.!# PT_HQ_PSTN_DEFAULT RL_HQ

9.!/9.!# PT_BR1_PSTN_DEFAULT RL_BR1


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Step 5:Navigate to the Device > Phonesection of the menu. Assign the Calling Search Spaces tothe telephony devices (including the EM profile) andtheir lines:

Phone Device CSS Line CSS

HQ IP Ph1 CSS_HQ_DEFAULT CSS_LN_DEFAULT

HQ IP Ph2 CSS_HQ_DEFAULT CSS_LN_DEFAULT

HQ IP Ph3 CSS_HQ_DEFAULT

HQ Analog Ph2 CSS_HQ_DEFAULT CSS_LN_DEFAULT

BR1 IP Ph1 CSS_BR1_DEFAULT CSS_LN_LOBBY

BR1 IP Ph2 CSS_BR1_DEFAULT

EM Profile CSS_LN_DEFAULT

Step 6:

Create CoR lists in the CME system:

R3:! Define CORs!dial-peer cor customname DEFAULTname PREMIUM!dial-peer cor list PT-DEFAULTmember DEFAULT!dial-peer cor list PT-PREMIUM

member PREMIUM!dial-peer cor list CSS-DEFAULTmember DEFAULT!dial-peer cor list CSS-PREMIUMmember DEFAULTmember PREMIUM


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Step 7:Configure dialing patterns in the CME system and assign them to the ephone-dns:

R3:!! Define the dialing patterns!

dial-peer voice 999 potsdesc == Emergencyincoming called-number .direct-inward-dialport 1/0:15destination-pattern 999forward-digits 3corlist outgoing PT-DEFAULT!dial-peer voice 900 potsdescription == Local numbers 8 digitsdestination-pattern 9[2-8].......$port 1/0:15

corlist outgoing PT-DEFAULT!dial-peer voice 901 potsdescription == LD 11 digitsdestination-pattern 90[2-8].........$port 1/0:15prefix 0corlist outgoing PT-DEFAULT!dial-peer voice 902 potsdescription == LD 11 digitsdestination-pattern 90[2-8]..........$port 1/0:15prefix 0

corlist outgoing PT-DEFAULT!dial-peer voice 903 potsdescription == Internationaldestination-pattern 900.Tport 1/0:15prefix 00corlist outgoing PT-PREMIUMmax-conn 3!ephone-dn 1corlist incoming CSS-DEFAULT!

ephone-dn 2corlist incoming CSS-PREMIUM


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Step 6:Next, create the following Translation Patterns:

Pattern Partition DDI Calling Search Space

1775.XXXXXXX PT_IPIP_GW_PATTENS

Strip PreDot

+Prefix: 9

CSS_HQ_DEFAULT

1312.XXXXXXX PT_IPIP_GW_PATTENS

Strip PreDot+Prefix: 9

CSS_HQ_DEFAULT

1775201.XXXX PT_IPIP_GW_PATTENS Strip PreDot CSS_HQ_DEFAULT

1312301.XXXX PT_IPIP_GW_PATTENS

Strip PreDot+Prefix: 9

CSS_HQ_DEFAULT


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Step 7:Configure TEHO call-routing rules in the CallManager Express system:

R3:!! The translation rule below will remove 900 from any number!

voice translation-rule 2Rule 1 /900$.*$/ /\1/!voice translation-profile TO_IPIP_GWtranslate called 2

!! TEHO to HQ area code!dial-peer voice 17750 voipdestination-pattern 9001775.......$session target ipv4:177.1.254.1dtmf-relay h245-alpha

translation-profile outgoing TO_IPIP_GWcodec g729r8corlist outgoing PT-DEFAULT!dial-peer voice 17751 potsdestination-pattern 9001775.......$prefix 001775port 1/0:15corlist outgoing PT-DEFAULTpreference 2

!! TEHO to BR1 area code!

dial-peer voice 13120 voipdestination-pattern 9001312.......$session target ipv4:177.1.254.1dtmf-relay h245-alphatranslation-profile outgoing TO_IPIP_GWcodec g729r8corlist outgoing PT-DEFAULT!dial-peer voice 13121 potsdestination-pattern 9001312.......$prefix 001312port 1/0:15corlist outgoing PT-DEFAULT


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Step 8:Configure abbreviated dialing rules in the CME system:

R3:!! HQ 1XXX!dial-peer voice 1000 voipdestination-pattern 1...$session target ipv4:177.1.254.1dtmf-relay h245-alphacorlist outgoing PT-DEFAULTcodec g729r8tech-prefix 1775201!! PSTN backup for 1XXX!dial-peer voice 1001 pots

destination-pattern 1...$prefix 001775201port 1/0:15corlist outgoing PT-DEFAULT

!! BR1 2XXX!dial-peer voice 2000 voipdestination-pattern 2...$session target ipv4:177.1.254.1dtmf-relay h245-alphacorlist outgoing PT-DEFAULTcodec g729r8tech-prefix 1312301!! PSTN backup for 2XXX!dial-peer voice 2001 potsdestination-pattern 2...$prefix 001312301port 1/0:15corlist outgoing PT-DEFAULT


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Step 9:Configure the IP-to-IP gateway for handling VoIP calls between the CME and CallManagersystems:

R1:!! Handle incoming calls (select proper codec)! Calls to HQ/BR1 start with 1!dial-peer voice 1000 voipincoming called-number 1..........$codec g729r8dtmf-relay h245-alphanumeric!! Calls to BR2 start with 4423!dial-peer voice 2000 voipincoming called-number 4423........$

codec g711ulawdtmf-relay rtp-nte

!! Route calls to 1775-XXX-XXXX via the CCM SUB first!dial-peer voice 17750 voipdestination-pattern 1775.......$session target ipv4:177.1.10.20session protocol sipv2codec g711ulawdtmf-relay rtp-nte!

! Route calls to 1775-XXX-XXXX via the CCM PUB as backup!dial-peer voice 17751 voipdestination-pattern 1775.......$session target ipv4:177.1.10.10session protocol sipv2codec g711ulawdtmf-relay rtp-ntepreference 2

!! Route calls to 1312-XXX-XXXX via the CCM SUB first!dial-peer voice 13120 voip

destination-pattern 1312.......$session target ipv4:177.1.10.20session protocol sipv2codec g711ulawdtmf-relay rtp-nte!


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!! Route calls to 1312-XXX-XXXX via the CCM PUB as backup!dial-peer voice 13121 voipdestination-pattern 1312.......$session target ipv4:177.1.10.10

session protocol sipv2codec g711ulawdtmf-relay rtp-ntepreference 2

!! Route Calls to 4423-XXXX-XXXX to the CME system!

dial-peer voice 4423 voipdestination-pattern 4423........$session target ipv4:177.1.254.3codec g729r8dtmf-relay h245-alpha

Step 10:Configure R3 (the CME) to handle the incoming VoIP calls from the IP-to-IP gateway. Keepin mind that all called numbers are in the format 4423-XXXX-XXXX. We need to properlyhandle calls to local extensions (3XXX) as well as the TEHO calls. The translation rule willtake care of that, by properly rewriting the called numbers to match the configured dial-peers or ephone-dns.

R3:

voice translation-rule 3Rule 1 /4423....$3...$/ /\1/Rule 2 /4423$........$/ /9\1/

!voice translation-profile FROM_IPIP_GWtranslate called 3

!! Handle incoming calls and translate them!dial-peer voice 2131 voipincoming called-number 44232131....code g729r8dtmf-relay h245-alphatranslation-profile incoming FROM_IPIP_GW


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Task 4.5

R3:voice translation-rule 4Rule 1 /$.*$/ /3000/!voice translation-profile SET_CLID_3000translate calling 4!ephone-dn 3number 3003loopback-dn 4 forward 0 prefix 90017752011002!ephone-dn 4translation-profile incoming SET_CLID_3000loopback-dn 3

Tasks 5.1 - 5.2

Step 1:

Navigate to System > Locationand notice the Hub_None Location link. This will be usedfor the HQ Site phones. Click the Add New button, and create two locations. Name thelocations LOC_BR1 and LOC_MOH. Set LOC_BR1 bandwidth to 72Kbps (3x24Kbps)and LOC_MOH bandwidth to 320Kbps (4x80Kbps):

The locations are to be used to control bandwidth usage between the HQ and BR1 sites,as well as limit the number of unicast MoH flows sourced to HQ devices (as required by

Task 6.2)


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Step 2:Create the regions required by the lab scenario. The idea is to use G.729 over the WANwhere possible, then converting it to G.711 where needed.

Create regions for both CCM sites (HQ, BR1) REG_HQ, REG_BR1, a special regionfor the MoH Servers (REG_MOH) to control the codec used for MoH, a region for IPCC

Express ports (REG_IPCC), a region for IP-to-IP gateway, used to select the codec forcalls to site BR2 REG_IPIP and lastly REG_CUE to control codecs used forinteraction with the voice-mail system.

Select System > Region then click the Findbutton to list available regions.Rename theDefault region to REG_HQ. Add new regions REG_BR1, REG_BR2, REG_IPIP,REG_IPCC, REG_CUE and REG_MOH. Configure the region codec settings per thefollowing matrix:

HQ BR1 IPIP IPCC CUE MOH

HQ G.711 G.729 G.711 G.711 G.729 G.711

BR1 G.711 G.729 G.729 G.729 G.729IPIP G.711 G.711 G.711 G.711

IPCC G.711 G.711 G.711CUE G.711 G.729

MOH G.711


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Step 3:Go to System > Device Pooland use the Findbutton to list all device pools in the system.For the device pools DP_HQ, DP_BR1 and DP_BR2 set the Region field toREG_HQ, REG_BR1, REG_BR2 respectively.

Assign the region REG_IPIP to the device pool DP_IPIP which in turn has beenassigned to the SIP trunk used to communicate with the IP to IP gateway in R1.

Step 4:Navigate to Device > Phoneand click Findto list all of the phones. For each of the

phones, depending on it's site, set the Location field to LOC_HQ, LOC_BR1 andLOC_BR2 respectively.

Add two locations for the HQ and BR1 with the bandwidth settings to accommodate theCAC requirements. For BR1 it should be 3x24=72Kbps.

Task 6.1

In this task, we need to register the DSP resources in R3 with the CallManager cluster. Thetranscoder in R3 will be used for communications with the CUE voicemail system. Thetranscoder at the BR1 location will be used by the HQ and BR1 devices.

Step 1:Configure the NM-HDV in R3 first.

R3:voice-card 0no dspfarmdsp service dspfarm!sccp local fa 0/0.11sccp ccm 177.1.10.10 identifier 1 version 7sccp ccm 177.1.10.20 identifier 2 version 7sccp ip precedence 3

sccp!sccp ccm group 1associate ccm 1 priority 2associate ccm 2 priority 1associate profile 1 register R3_XCODER!!!


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!dspfarm profile 1 transcodecodec g711ulawcodec g711alawcodec g729r8codec g729ar8maximum sessions 3

associate application SCCPno shut

Step 2:

R2:voice-card 0no dspfarmdsp service dspfarm!sccp local fa 0/0.11sccp ccm 177.1.10.10 identifier 1 version 7sccp ccm 177.1.10.20 identifier 2 version 7

sccp ip precedence 3sccp!sccp ccm group 1associate ccm 1 priority 2associate ccm 2 priority 1associate profile 1 register R2_XCODER!dspfarm profile 1 transcodemaximum sessions 3associate application SCCPno shut


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Step 4:Navigate to System > Device Pooland list all device pools using the Findfunction. AssignMRGL MRGL_HQ to DP_HQ, DP_IPIP and DP_BR1

Task 6.2

Configure Music on Hold servers following the steps below:

Step 1:Add a new device pool named DP_MOH: copy it from DP_HQ under System > DevicePool. Set the Region field to REG_MOH for this device pool. This is needed to properlycontrol codec selection for various devices.

Step 2:

Enable the use of the G.729 codec for Music on Hold. ChooseSystem > Service

Parameters andsetServeras177.1.10.10andService asIP Voice Media StreamingApplication, SelectG711ulaw and G729AnnexAfor Supported MoH Codecs

Step 3:Click on Media Resource > Music on Hold Server and then click theFind button. Foreach of the MoH Servers found, set the Device Pool to DP_MOH and Location toLOC_MOH


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Tasks 7.1 7.2

Use the examples for B-ACD parameters from the Cisco Documentation to build your owncustom B-ACD script. Find the following section in the Cisco Documentation: (DocCD)http://www.cisco.com/web/psa/products/index.html

Voice and Unified Communications > Call Control > Cisco Unified CommunicationsManager Express > Configuration Guides > Cisco Unified CME B-ACD and Tcl Call-Handling Applications

R3:dial-peer voice 3000 potsservice acdaaport 1/0:15incoming called-number 21313000

!! Note that aa-hunt 1 points to BR2 IP Ph1,! aa-hunt 2 to BR2 IP Ph2 and operator number

!applicationservice callq flash:app-b-acd-2.1.2.2.tclparam queue-manager-debugs 1param aa-hunt1 3001param aa-hunt2 3002param aa-hunt0 73001param number-of-hunt-grps 3param queue-len 10

!service acdaa flash:app-b-acd-aa-2.1.2.2.tclparamspace english location flash:paramspace english index 0

paramspace english language enparam aa-pilot 21313000param number-of-hunt-grps 3param service-name callqparam handoff-string acdaaparam second-greeting-time 60param drop-through-prompt _bacd_welcome.auparam call-retry-timer 30param max-time-call-retry 600param voice-mail 73002param max-time-vm-retry 2

!ephone-dn 10number 73... no-reg

call-forward all 3555


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Task 8.1

Perform the following steps in order to enable AAR functionality:

Step 1:

Navigate to System > Service Parameters. Select the IP address corresponding to thePublisher CallManager and choose the Cisco CallManager service.

Step 2:Change the Automated Alternate Routing Enable flag to True then click the Updatebutton.

Step 3:Navigate to Call Routing > AAR Groupand click theAdd a New AAR Grouplink. EnterAAR_HQ as the AAR Group Name and click the Insertbutton. Click the Add a NewAAR Grouplink, enter AAR_BR1 for the AAR Group Name and then click the Insert

button. Add another AAR group called AAR_BR2

Step 4:Fill in the Prefix Digits fields according to the following table and then update settings:

HQ BR1

HQ 9 91

BR1 91 9

Step 4:

Navigate to Device > Phoneand locate BR1 IP Phone 1. Under the device settingschange the AAR Calling Search Space field to CSS_BR1_DEFAULT and click theUpdatebutton.

Click the Line 1link under the Directory Numbers, change the AAR Group toAAR_BR1 then click the Updatebutton.

Step 5:Navigate to Device > Gateway and find the device corresponding to the BR1 H.323gateway. Under the device settings change the AAR Calling Search Space field toCSS_BR1_DEFAULT, change the AAR Group to AAR_BR1 then click the Update

button.


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Tasks 9.1 9.3

R1:!! We use NBAR to classify voice signaling & bearer traffic!class-map VOICE_BEARER

match protocol rtp!class-map match-any VOICE_SIGNALINGmatch protocol skinnymatch protocol sipmatch protocol h323!ip access-list extended CTIQBEpermit tcp any any eq 2748permit tcp any eq 2748 any!class-map CTIQBEmatch access-group name CTIQBE

!! CBWFQ configuration!policy-map CBWFQ_BR1class VOICE_BEARER

priority percent 25class VOICE_SIGNALING

bandwidth remaining percent 5class class-default

fair-queue

policy-map CBWFQ_BR2class VOICE_BEARER


bandwidth remaining percent 5class CTIQBE


fair-queue

!! Parent shaping policies!

policy-map SHAPE_BR1

class class-defaultshape average 512000service-policy CBWFQ_BR1

!policy-map SHAPE_BR2class class-defaultshape average 384000

service-policy CBWFQ_BR2


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interface Serial 0/0/0:0.1service-policy output SHAPE_BR1

!! By enabling pre-classify we allow packet classification! beforethe IPsec encryption occurs!

crypto map VPN 10qos pre-classify!interface Serial 0/0/0:0.2service-policy output SHAPE_BR2

R2:class-map VOICE_BEARERmatch protocol rtp!class-map match-any VOICE_SIGNALINGmatch protocol skinnymatch protocol sip

match protocol h323!policy-map CBWFQ_HQclass VOICE_BEARER



fair-queue!policy-map SHAPE_HQclass class-default

shape average 512000

service-policy CBWFQ_HQ!interface Serial 0/0/1:0.1service-policy output SHAPE_HQ


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R3:!! We use NBAR to classify voice signaling & bearer traffic!class-map VOICE_BEARERmatch protocol rtp!

class-map match-any VOICE_SIGNALINGmatch protocol skinnymatch protocol sipmatch protocol h323!ip access-list extended CTIQBEpermit tcp any any eq 2748permit tcp any eq 2748 any!class-map CTIQBEmatch access-group name CTIQBE!policy-map CBWFQ_HQclass VOICE_BEARER


bandwidth remaining percent 5class CTIQBE


fair-queue

!policy-map SHAPE_HQclass class-defaultshape average 384000

service-policy CBWFQ_HQ

!! By enabling pre-classify we allow packet classification! beforethe IPsec encryption occurs!

crypto map VPN 10qos pre-classify!interface Serial 1/1:0.1service-policy output SHAPE_HQ


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Task 10.1

R3:!! This translation pattern will trim all numbers to the last four digits!voice translation-rule 1

Rule 1 /.*$....$$/ /\1/!voice translation-profile TO_VOICEMAILtranslate calling 1translate called 1translate redirect 1!

ephone-dn 14number 3555 secondary 3501translation-profile outgoing TO_VOICEMAIL!ephone-dn 15

number 3555 secondary 3502translation-profile outgoing TO_VOICEMAIL!ephone-dn 16number A3998 secondary A3999mwi on-off!ephone 3vm-device-id CiscoUM1-VI1button 1:14!! Ensure you add the vm-device-id command before the button definitions,! otherwise, the router will request a mac-address to be entered.!

ephone 4vm-device-id CiscoUM1-VI2button 1:15

!! Ensure you configure call transfer settings to allow transfers to voicemail!telephony-servicecall-forward pattern .Ttransfer-pattern .Ttransfer-system full-consultvoicemail 3555


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Perform the following steps to integrate the Cisco Unity system with the CallManager

Step 1:Navigate to Voice Mail > Cisco Voice Mail Port Wizard. Follow through the configurationsteps as shown below. Use the Navigation buttons at the bottom of the page to move

between the configuration steps:

Set the number of ports to 2:

Use HQ related parameters for the Unity Call Routing configurations:


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Finally, review the settings on the confirmation page, and click Finish. The summary pagewill now display, and should appear as shown below:

Step 2:Click the Hunt List link from the Summary Page:


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Click the Add New button. Name the Hunt List HL_VM, and check both options boxes:

Click the Save button, then click the Add Line Group button that will appear. Select thepreviously created Line Group, and click Save:


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Step 3:Navigate to Voice Mail > Voice Mail Port Wizard. Click the link for the Hunt Pilot, andclick the Add New button. Configure the Hunt Pilot as shown below:

Step 4:Navigate to Voice Mail > Voice Mail Pilot. Click the Add New button, and configure the

settings for the Pilot: (# 1500, CSS_HQ, Check the Default Box)


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Step 5:Navigate to Voice Mail > Message Waiting. Click the Add New button, and configure thetwo MWI numbers, one at a time. Use the copy button after the first configuration:

Step 6:Navigate to Voice Mail > Voice Mail Profile. Click the Find button, and select the DefaultProfile. Add the Pilot, and Mask to the configuration:


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Step 7:Navigate to Cisco Unity Connections (177.1.10.30) Open the Cisco Unified Serviceabilitysubsystem, navigate to Tools > Service Activation. Select all services, and click save:

Step 8:Open the Cisco Unity Connection Administration subsytem, and navigate to TelephonyIntegrations > Port Group. Click the Add New button, and configure the Port Group

Set the Display name to any value such as VM,and use the Port Name prefix created by theCUCM cluster for the Device Name Prefix:CiscoUM1-VI

**Do not include the 1 or 2 after the prefixname from the port numbers, this will notwork properly, and the Unity server willnever register with the CUCM

Set the IP Address to the Publishers IP


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Step 9:Navigate to Telephony Integrations > Port. Click the Add New button, and configure thenew ports:

Step 10:Navigate to Telephony Integrations > Port Group. From the Edit menu, select Servers:


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Click the Add button, and enter the IP address of the Subscriber call Manager to both theCUCM servers, and TFTP servers. Ensure the order the CUCM servers is set as 0: SUBfor CUCM servers, and 1: SUB for the TFTP servers. (This is the same logic used in theCUCM Group CM order):

Step 11:From the Edit menu, select Port Group Basics. Notice the Reset Required Message, andclick the Reset button:


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Task 10.2

Step 1:Navigate to System Settings > Authentication Rules. Uncheck the Check against trivialpasswords for extra security field and check the Never Expires field then click Save:

Step 2:Navigate to Templates > User Templates. Selec the "voicemailusertemplate". Uncheckthe Set for Self-enrollment at Next Login" field then click Save:


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Step 3:Navigate toEdit > Password Settings. Uncheck User Must Change at Next Login":

Step 4:

Navigate toEdit > Change Password. Set the password to 123456:


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Step 5:Navigate toUsers > Users. Click User > New User:

Use the table below to enter the User Information:

**Repeat this step to configure theremaining users.

Field Value

First Name HQ

Last Name IP Ph1

Display Name HQ IP Ph1

Extension 1001Alias HQ IP Ph1


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Step 6:On the CUCM Server, Navigate toDevice > Phone. Click the DN configuration link, andset the Forward to Voice Mail for the Busy and No Answer check boxes:


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Task 10.3 10.4

R3:

voice service voipallow-connection sip to sip!telephony-service

call-forward pattern .Ttransfer-pattern .Tvoicemail 3500web admin system name administrator password ciscodn-webedittime-webedit!ip http serverip http path flash:!!The ip http server is used to allow web access to the CUE module!! Service-Engine configuration

!interface Service-Engine 0/0ip unnumbered FastEthernet 0/0.11service-module ip address 177.3.11.254 255.255.255.0service-module ip default-gateway 177.3.11.1no shutdown

ip route 177.3.11.254 255.255.255.255 Service-Engine 0/0

!! Translation profile to simulate Voice-Mail mask!voice translation-rule 1Rule 1 /.*$....$$/ /\1/

!voice translation-profile TO_VOICEMAILtranslate calling 1translate called 1translate redirect 1!! Abbreviated numbers to access VM pilot and AvT!num-exp 3500 21313500num-exp 3555 21313555

!! DID number to access Voicemail

!dial-peer voice 21313500 voipdestination-pattern 21313500session protocol sipv2session target ipv4:177.3.11.254dtmf-relay sip-notifycodec g711ulawmax-conn 3translation-profile outgoing TO_VOICEMAIL


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!! DID number to access AvT!dial-peer voice 21313555 voipdestination-pattern 21313555session protocol sipv2

session target ipv4:177.3.11.254dtmf-relay sip-notifycodec g711ulawmax-conn 3translation-profile outgoing TO_VOICEMAIL

!!ephone-dn 15number 3998....mwi on!ephone-dn 16number 3999....

mwi off

CUE CLI:

Rack1R3#service-module Service-Engine 0/0 sessionTrying 177.3.11.1, 2025 ... OpenCUE>CUE> enPassword:CUE# offline!!!WARNING!!!: If you are going offline to do a backup, it is recommendedthat you save the current running configuration using the 'write' command,prior to going to the offline state.

Are you sure you want to go offline[n]? : y

CUE(offline)# restore factory default!!!WARNING!!!: This operation will cause all configuration and dataon the system to be erased. This operation is not reversible.

Do you wish to continue[n]? : yRestoring the system. Please wait .....doneSystem will be restored to factory default when it reloads.

Press any key to reload:


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IMPORTANT::IMPORTANT:: Welcome to Cisco Systems Service EngineIMPORTANT:: post installation configuration tool.IMPORTANT::IMPORTANT:: This is a one time process which will guideIMPORTANT:: you through initial setup of your Service Engine.IMPORTANT:: Once run, this process will have configuredIMPORTANT:: the system for your location.

IMPORTANT::IMPORTANT:: If you do not wish to continue, the system will be haltedIMPORTANT:: so it can be safely removed from the router.IMPORTANT::

Do you wish to start configuration now (y,n)? yAre you sure (y,n)? y

Enter Hostname(my-hostname, or enter to use se-177-3-11-254): CUE

Enter Domain Name(mydomain.com, or enter to use localdomain): cisco.com

IMPORTANT:: DNS Configuration:

IMPORTANT::IMPORTANT:: This allows the entry of hostnames, for example foo.cisco.com, insteadIMPORTANT:: of IP addresses like 1.100.10.205 for servers used by CUE. In orderIMPORTANT:: to configure DNS you must know the IP address of at least one of yourIMPORTANT:: DNS Servers.

Would you like to use DNS for CUE (y,n)?n

WARNING: If DNS is not used CUE will require the useWARNING: of IP addresses.

Are you sure (y,n)? y

Enter IP Address of the Primary NTP Server

(IP address, or enter for 177.3.11.1): 177.3.11.1

Enter IP Address of the Secondary NTP Server(IP address, or enter to bypass):

Please identify a location so that time zone rules can be set correctly.Please select a continent or ocean.1) Africa 4) Arctic Ocean 7) Australia 10) Pacific Ocean2) Americas 5) Asia 8) Europe3) Antarctica 6) Atlantic Ocean 9) Indian Ocean

#? 8


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Please select a country.1) Albania 16) Greece 31) Portugal2) Andorra 17) Hungary 32) Romania3) Austria 18) Ireland 33) Russia4) Belarus 19) Italy 34) San Marino5) Belgium 20) Latvia 35) Slovakia6) Bosnia & Herzegovina 21) Liechtenstein 36) Slovenia7) Britain (UK) 22) Lithuania 37) Spain

8) Bulgaria 23) Luxembourg 38) Sweden9) Czech Republic 24) Macedonia 39) Switzerland

10) Denmark 25) Malta 40) Turkey11) Estonia 26) Moldova 41) Ukraine12) Finland 27) Monaco 42) Vatican City13) France 28) Netherlands 43) Yugoslavia14) Germany 29) Norway15) Gibraltar 30) Poland

#? 7

The following information has been given:

Britain (UK)Great Britain

Therefore TZ='Europe/London' will be used.Local time is now: Sat Nov 24 14:10:01 GMT 2007.Universal Time is now: Sat Nov 24 14:10:01 UTC 2007.Is the above information OK?1) Yes2) No

IMPORTANT::IMPORTANT:: Administrator Account CreationIMPORTANT::IMPORTANT:: Create an administrator account. With this account,

IMPORTANT:: you can log in to the Cisco Unity Express GUI andIMPORTANT:: run the initialization wizard.IMPORTANT::

Enter administrator user ID:(user ID): administrator

Enter password for : administrator(password): cisco

Confirm password for by reentering it:(password): cisco


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Perform the following steps to complete Web-Initialization of Cisco Unity Express

Step 1:Run the CUE Web-Init dialog (CME system must be pre-configured already with the HTTPserver enabled). Open the URL http://177.3.YY1.254/Web in your browser then login withthe username administrator and the password cisco. Click the link Run Initialization

Wizard.

Step 2:On the CallManager Express Login page enter hostname 177.3.YY1.1 (IP Address of theCME system) and the login/password you configured under telephony-service earlier(administrator/cisco).

Step 3:On the Import CCME Userspage, check that both users are already created in the CMEsystem and that you checked the Mailbox fields.

Step 4:On the Defaultspage, check Blank password and Blank PIN fields. On the CallHandlingpage set Voice Mail Number to 3500, set AvT number as 3555, then selectMWI On Number as 3998. and MWI Off Number as 3999.. Finish the WebInitprocess.

Step 5:Go back to the CUE CLI prompt, and apply the following configurations, to create usersand voice mailboxes:

CUE CLI:username br2user1 pin 12345

username br2user2 pin 12345username pstnuser pin 12345!conf t!username br2user1 phonenumber 3001username br2user2 phonenumber 3002username pstnuser phonenumber 999!groupname Broadcasters member pstnuser!voicemail mailbox owner "br2user1"no tutorial

end mailbox!voicemail mailbox owner "br2user2"no tutorialend


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Task 11.1

Perform the following configuration steps to configure the JTAPI subsystem:

Step 1:

Perform the following configuration steps to configure the JTAPI subsystem:

Step 1:

Login to the CUCCX machine using the following information:

Field Value

IP Address 177.1.10.40Username (Windows) Administrator

Password (Windows) cciecisco

Username (CUCCX Initilization) AdministratorPassword (CUCCX Initilization) ciscocisco

JTAPI Username/Password jtapi/ciscoRMCM Username/Password rmcm/cisco

Launch the CUCCX adminsitration using the Application Administration Internet Explorershortcut on the desktop. Login using the credentials shown above

Choose Single Node, and click Setup:


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Enter the CUCM Publisher information, and username/password(admin/cciecisco)

Select the license file from the Desktop:

Once, the license file has been verified, click Next, and wait the activation process tocomplete (which may take up to 10 minutes)


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Add the Subscriber to the Selected AXL Service Providers: (Publisher first in order)

Add the Subscriber to the Selected CTI Managers: (Subscriber first in order)

Add the Subscriber to the Selected CTI Managers: (Subscriber first in order)


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Set the following System Parameters:

Choose the language:

Click search to find the users from CUCCM. Move the CUCCX user to the Adminsitratorlist, and ensure hquser3 is listed as a user:

The installation is now complete. Any JTAPI errors can be ignored, as they will be resolvedlater. Close the browser, then open it once again, and login with the cuccxadmin user.


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Step 2:

Navigate to Subsystems > Cisco Unified CM Telephony. Click the Add a New CiscoUnified CM Telephony Call Control Group link. Fill in the fields using the table below:

Field Value

Number of CTI Ports 2Starting Directory Numbers 1401

Device Name Prefix CTI

Device Pool DP_HQ

Location LOC_HQAAR Group AAR_HQ

External Phone Number Mask 775201XXXX

Display CTI Ports

Click the Addbutton.

Perform the following steps to configure the CallManager system:

Step 1:

Navigate to User > Application User. Find the user name rmcm. Select the devicecorresponding to the HQ IP Phone 3. Check the No Primary Extension and No ICDExtension fields then click the Update button. Repeat this step to associate the rmcmuser with BR1 IP Phone 2.

Step 2:

Ensure the user hquser3 is in the corporate directory under User > End User.In addition,

assign the IPCC extension to 1003:


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Step 3:

Navigate toDevice > Device Settings >IP Phone Servicesand click the Add a New IPPhone Servicelink

Enter the Service Name as IPPA and the Service URL as:http://177.1.10.10:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

(You may find this URL under Cisco CAD Installation Guide on the Cisco DocCD)

Step 4:

Navigate to the Device > Phonesection of the menu and locate HQ IP Phone 3. On thePhone Configuration page click the Subscribe/Unsubscribe servicesRelated links, then

choose IPPA from the drop-down list click Continueand then click Subscribe.

Perform the following steps to configure the RMCM subsystem and create a JTAPI trigger:

Step 1:

Run the CRS Application Administration utility and then navigate to Subsystems > RMCM> Resource Groups. Click the Add a New Resource Group listlink and set theResource Group List Name to RG_DEFAULT then click the Addbutton:


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Step 2:

Navigate to the Resourcessection and click on the hquser3. Change the ResourceGroup field to RG_DEFAULT then click the Updatebutton.

Step 3:

Click the Contact Service Queueslink then click the Add a New Contact Queuelink. SetContact Service Queue Name to CSQ_DEFAULT and set the Resource Pool SelectionModel to Resource Group Click the Nextbutton, then choose the Resource Group

RG_DEFAULT and click the Addbutton.

Step 4:

Navigate to Application > Application Managementthen click the Add a NewApplicationlink. Set Application Type to Cisco Script Application and click the Next

button.


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Step 5:

Set the Name field to ICD, Maximum Number of Sessions to 2, and the Script fieldto icd.aef.Click the CSQ parameter check-box and set the parameter value toCSQ_DEFAULT and then click the Addbutton:

Step 6:

Click the Add a New Trigger link set Trigger Type to CM Telephony and set the triggerparameters according to the following table:

Field Value

Directory Number 1400Maximum Number of Sessions DefaultCall Control Group JTAPI Group #0

Device Pool DP_HQ

Location HUB_NONE

External Phone Number Mask 775201XXXX

Display ICD Port

Click the Addbutton.

Step 7:Navigate to System > Control Centerthen click the name corresponding to your server.Select the CUCCX Engine application and the click the Restartbutton.


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Task 11.2

Step 1:Run the CRS Application Administrationutility and then navigate to the Subsystems >RMCM > Skills section of the menu. Click the Add a New Skilland set the Skill Name to

sales then click the Addbutton. Repeat this step to add the support skill.

Step 2:Assign Skills to Agents. Navigate to Subsystems > RMCM > Resource. Select agent1and assign it two skills: sales with competence of 5 and support with competence of1

Next, select agent2 and assign it the same sales and support skills with thecompetence values of 1 and 5 respectively.

Step 3:Add a new Contact Service Queue. Navigate to Subsystems > RMCM > Contact ServiceQueue and click theAdd a New Contact Service Queue link. Set the Contact ServiceQueue Name to CSQ_DEFAULT and Resource Pool Selection Model to ResourceSkills. Set Service Level to 5 and click the Nextbutton.

Step 4:Set Resource Selection Criteria to Most Skilled by Weight and add the sales andsupport skills to the queue. Set Minimum Competence for support and sales to 1.Then, set Weight for sales to 1 and Weight for support to 2. This ensures that the

support skill is weighted more.

Step 5:Finally, assign the new CSQ to the ICD application. Navigate to Applications >Application Managementand select the ICD application. Click the CSQ parametercheckbox, and set the parameter value to CSQ_DEFAULT


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Task 12.1

Step 1:

On the CUCM Publisher, navigate to Device > Trunk. Create a new SIP Trunk:

Configure the trunk as shown below, using the Device Pool and Location for HQ:


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Set the Destination IP to the Presence Server IP address (177.1.10.50):

Step 2:

Navigate to User Management > End User. Click add new, and create a user for the HQPhone: hquser1, Password:cisco, Pin: 12345. Click Save:

Click the Device Associationlink on the User configuration page. Locate and select HQPhone 1, then click Save Selected Changes.


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Navigate back to the user page, and Set the primary extension to 1001:

Click the Add to User Grouplink near the bottom of the page. Select the Standard CTIEnabled Group, then click Add Selected.

Finally, click Save on the user page.

Step 3:

Navigate to User Management > Application User. Click add new, and create a user for

the Presence CTI Control:CtiGw, Password:cisco, click Save. Next, click the Add to UserGrouplink near the bottom of the page. Select the Standard CTI Allow Control of AllDevices then click Add Selected:

Step 4:

Navigate to Device > Phone. Select HQ Phone 1, and set the Owner User ID to the user

previously created, then click Save:

Step 5:

Navigate to System > Service Parameters. Select the Publisher as the server, and CallManager as the service. Locate the CUP Publish Trunk Field, and set the trunk toPRESENCE_TRUNK created above, then Click Save:


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Step 6:

Navigate to System > Licensing > Capabilities Assignment. Locate and Select hquser1.Enable CUP and CUPC for the user. Click Save:

Step 7:

Navigate to System > Application Server. Click Add New, and set the type to CiscoUnified Presence Server, then click Next:

Set the Name to the Presence Hostname (CUPS7) then set the IPs, click Save:


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Check the listed information, and click Confirm:

Click the Home Link to reach the Adminsitration Page. Navigate to Serviceability and underService Activation, activate all services.

Step 8:Navigate to System > Security > Incoming ACL. Click Add new, enter ALL for both fields:

Repeat this step to create an Outgoing ACL, also entering ALL.

Step 9:Navigate to System > Service Parameters. Select CUPS7, then Cisco UP SIP Proxy asthe service. Set the Proxy Domain name to cisco.com:


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Step 10:Navigate to Presence > Gateways. Add a new gateway type CUCM with the Publisherinformation:

Step 10:Navigate to Presence > Routing > Settings. Set the Listener to Default TCP:

Step 10:Navigate to Application > Cisco Unified Personal Communicator > Settings. Enter thePublisher IP for the TFTP server:


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Step 10:Navigate to Application > Cisco Unified Personal Communicator > User Settings.Locate and Select hquser1 and assign the CTI profile:

Step 11:Navigate to Application > Deskphone Control > Settings. Set the Status to On, enter thepassword of the CtiGw user created in CUCM (cisco), and enter the Subscriber, thenPublisher IP Addressess:


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Step 12:Ensure you have Cisco Unified Personal Communicator installed on your computer. Youcan download this application from http://www.cisco.comLaunch the application, and enter user credentials created for hquser1:

Click Log In, ensure Desk Phone mode starts, and place a call using the Dial Pad, ensuringthat HQ Phone 1 is placing the call:


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Perform the following to configure the softphone client:

Step 1:

On the CUCM Publisher, navigate to Device > Phone. Click Add New, and add a newphone for the Softphone: (Devicename: UPCHQUSER1)

Click the Add New DN Line button. Set the DN to 1001 (To match the HQ Phone 1 Line 1appearance):


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Step 2:

Launch the CUPC client, and ensure you can use Softphone mode to make calls:

Documents

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