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UPC DTH S.à r.l and Focus Sat Romania S.R.L. Broadband TV Bucharest Business Briefing - in cooperation with Telenor Satellite Broadcasting

Cătălin Ițu

Bucharest, 13 February

THE Pan-European DTH Operator

UPC DTH S.à r.l.| 13 February 2014| Catalin Itu| Broadband TV News Bucharest Business Briefing

106k 62k

317k 262k

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UPC DTH S.à r.l.| 13 February 2014 | Catalin Itu | Broadband TV News Business Briefing

What Do We Provide to Our Subscribers

We give access to

over 160 SD TV

channels

We give access to

18 HD TV channels

Our Focus and Drive

We love what we do

We love our customers

We build strong relations with our partners

We appreciate our team members

We constantly improve

UPC DTH S.à r.l.| 13 February 2014| Catalin Itu| Broadband TV News Bucharest Business Briefing

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2010 (Q3) – 2013 (Q3) Subscriber growth UPC DTH

5

778.5  k  

UPC DTH S.à r.l.| 13 February 2014| Catalin Itu| Broadband TV News Bucharest Business Briefing

51% Customer Base Increase since Q3 2010

493.4

586.3

675.7

747.1

400

450

500

550

600

650

700

750

800

2010  Q3 2011  Q3 2012  Q3 2013  Q3

Thou

sand

s

RGUs  Growth  YoY  UPC  DTH

+15% CAGR

Perfectly Balanced Product Offering

Focus Satà Be In Charge Of Your Own Wallet!

Basic “Family”

64 ch. 27 RON

“ Cinema Total” (inc. Sport + MaxPack) 87 channels

52 RON

MaxPack – “Cinema” 4 ch.

16 RON

EBT “ Mosaic” 81 ch.

37 RON

“Movies Complete” (“Total“ + Filmbox)

89 ch. 61 RON

HD 9 ch.

10 RON

Sport 2 ch.

11 RON

Panonia 21 ch. 7 RON

Filmbox 2 ch.

11 RON

75 RON up-front (2 yr)

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2010 (Q3) – 2013 (Q3) Subscriber growth Focus Sat

7

778.5  k  

UPC DTH S.à r.l.| 13 February 2014| Catalin Itu| Broadband TV News Bucharest Business Briefing

65% Customer Base Increase since Q3 2010

193.0

255.5

296.1

317.5

150

200

250

300

350

2010 Q3 2011 Q3 2012 Q3 2013 Q3

Thou

sand

s

RGUs  Growth  YoY  Focus  Sat

+18% CAGR

Focus Sat’s Sales and Distribution Channels

Dea

lers

•  150 dealers with over 300 sales teams

Nat

iona

l Ret

aile

rs

•  Around 400 nationwide

•  Electronic PIN sales platform

PIN

Ter

min

als

•  Over 40.000 POS nationwide

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Focus Sat’s Sales Channels VA

S S

MS

•  4-Pay Romania (Payment integrator)

•  Service available via Orange and Vodafone platforms

Onl

ine

Sal

es

•  www.carteleprepaid.ro

•  www.Focussat.ro

PIN

Ter

min

al p

artn

ers

•  Poșta Română (RO National Post)

Online Shop & E-Care New website Focus Sat

10

778.5  k  

UPC DTH S.à r.l.| 13 February 2014| Catalin Itu| Broadband TV News Bucharest Business Briefing

- web shop - payments from all over the world - order tracking - ticketing system

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International Recognitions

11

Bronze Stevie Award for Customer Service of the Year 2012

Gold Stevie Award for the Best Customer Service CEE 2013

Second Rank for Contact Center World Best EMEA Large Outsourced Customer Service 2012

Milestones

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Milestones

14

Thank You

UPC DTH S.à r.l.| 13 February 2014| Catalin Itu| Broadband TV News Bucharest Business Briefing