UPDATE ON TRANSFER OF RESPONSIBILITY SITE ......2020/08/27 · TRANSFER OF RESPONSIBILITY SITE-BASED TECHNOLOGY SUPPORT PILOT PILOT Greg Halopoff Page 1 of 17 August 27, 2020 Reference

Board of School Trustees MeetingAugust 27, 2020

Dr. Greg Halopoff, Chief Technology OfficerJennifer Andricopulos, Director, User Support Services

UPDATE ON TRANSFER OF RESPONSIBILITY SITE-BASED TECHNOLOGY SUPPORT PILOT


Page 1 of 17Greg Halopoff August 27, 2020 Reference 6.01

OVERVIEW OF PILOTResearch options for technical support funds use at schools

Utilize funds in different waysIncrease amount and quality of technical supportPurchase needed services from User Support Services (USS)Increase instructional technology support

Funding is based on Site-based Technician (SBT) model fundingQuantitative and Qualitative measures


Page 2 of 17Reference 6.01

OVERVIEW QUANTITATIVE MEASURES18 months

2018-19 and 2019-20 school year10 schools started in pilot

All secondary schools discontinued participationSix elementary schools remained



Pilot quickly ended at secondary levelSome schools discontinued participation right awayOther schools participated in pilot discussions and opted outOne remaining secondary school for first year

1:1 School; volume too much for staff to handle

SECONDARY SCHOOLS



Principal leadership change at 4 of 6 schoolsTechnical Supporto 4 schools use licensed teacherso 1 school uses licensed teacher and a library aideo 1 school uses a modified SBT model

Return to SBT Modelo 3 schools in FY 21

ELEMENTARY SCHOOLS



TECHNICAL POINTS OF CONTACTSchool Position Job Group Allocation Students

Assigned

Elementary 1 ElementaryLearning Strategist

Licensed Teacher Part Time Pullout

Elementary 2 Autism Impaired Licensed Teacher Prep buyout Classroom

Elementary 3 “Read By Grade 3” Learning Strategist


Elementary 4 Elementary Humanities Licensed Teacher Full Time No

Elementary 5 Elementary Humanities Licensed Teacher Full Time No

Elementary 6 “Read By Grade 3” Learning Strategist




COST EVALUATIONElementary Budget $30,387.94

Site-based Technician = 20 hours/week$35.09/hour

Licensed teacher = ~11.3 hours/week$66.73/hour

USS Purchased Services = 17 hours/week$39.00/hour On average, a licensed teacher

costs 45% more per hour than a site-based technician.



TECHNOLOGY REQUESTSAverage number of tickets reported for Transfer of Responsibility (ToR) Pilot

Average ToR school: 533Modified SBT ToR school: 712Average SBT school: 770



TRAINING AND EXPERIENCE(Technical points of contact)

50%No formal training or

experience supporting technology

83%Could not

attend training due to conflict with teacher

duties or outside of

contract hours

50%Expressed the

desire to provide more instructional technology

support rather than break-fix

support



TECHNOLOGY INVENTORY(February 2020)

School Computers (PCs) iPads Chromebooks Total Devices # of Students

Elementary 1 256 561 30 847 535

Elementary 2 258 209 208 675 599

Elementary 3 267 729 29 1,025 536

Elementary 4 259 881 88 1,228 801

Elementary 5 409 417* 361 1,187 827

Elementary 6 175 34* 372 581 621

*Reported by site technical point of contact



WHAT IS HAPPENINGWilling to work as much as neededProvide support for other site responsibilities

Teachers Dedicated To Their Schools

Not all using District official ticket tracking systemAttend training when available; call for help as neededTechnology devices at or increasing to 1:1

Technical Support

Two schools: Specific projectsOne school: Tech-For-A-Day

Purchased Services



SBT TECHNOLOGY SUPPORT

G-Suite AppsGoogle Admin ConsoleWindows and Mac OSPassword ResetsImage CreationMicrosoft Office SuiteAnti-virus MitigationiPad Mobile Device ManagementCleverEducational Software

Hardware SupportAll Site ComputersChromebooksiPadsNetworked PrintersInteractive WhiteboardsProjectorsDocument CamerasScannersAudio/Visual, Speakers and SoundBasic Networking

Software Support



NEW AND EXPANDED SUPPORTGoGuardianRemote Device and Software Support1:1 Chromebook Device Deployment and CollectionsIncreased Chromebook Hardware Troubleshooting/RepairsIn-home Internet Connectivity SupportHome Device TroubleshootingAccount Login SupportParent and Student Educational Software SupportCanvas Learning Management SystemDestiny for Device Management and CheckoutsClever App RosteringGoogle Classroom (some schools)Google Meet



MODEL SUSTAINABILITY

SUSTAINABLE TECHNOLOGY

SUPPORT PROGRAM

Teacher availabilityTeacher shortageSkillsetWilling to work unpaidSuccession planning

District Technology Support StandardsGuidance and oversightTrainingTicketing system

Technology demands increasing1:1 student to computer ratioTechnology maintenance



MOVING FORWARDNo further expansion of pilot Maintain Site-based Technician model

Reduced hourly cost results in more support hoursHighly paid teachers should be teaching, not providing technical support (do not revert to the ECS model of the past)Qualified/skilled techniciansSustainable

Path forward for pilot schoolso Three schools: Return to SBT model 2020-2021 school yearo Remaining three schools: When principal or teacher point of contact

changesMust follow District Technology Support StandardsPurchase services as needed



SUPERINTENDENT’S COMMENTS BOARD DISCUSSION AND QUESTIONS





Documents

UPDATE ON TRANSFER OF RESPONSIBILITY SITE ......2020/08/27 · TRANSFER OF RESPONSIBILITY SITE-BASED TECHNOLOGY SUPPORT PILOT PILOT Greg Halopoff Page 1 of 17 August 27, 2020 Reference