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UPIC Mentor TrainingEffective Mentoring Relationships

University Professional Internships and Co-Op Program (UPIC)314 Hendrix Student Center864-656-0282http://career.clemson.edu

Welcome Introductions..1T he University Professional Internship Program operates with a 6 person staff:Director - Troy Nunamaker, M.Ed., M.H.R.D. Directs program, program guidelines and budget Coordinates staff and serves as primary liaison and spokesperson for the program Provides career programs, advising and counselingCaren Kelley-Hall, Ed.D., C.P.R.W. Associate Director Conducts site visits and coordinates career internship course Manages mentor and intern programs, assessments and reporting Provides career programs, advising and counselingLisa Robinson, J.D. Assistant Director Conducts site visits, assists with mentor and intern programs Provides career programs, advising and counseling

Garrison Reis and Colleen Lashley Program Coordinators Manages job postings, intern hiring and payroll Assists with mentor and intern programsJenna Tucker UPIC Graduate Assistant Assists with site visits and UPIC programming

Reven Smalls UPIC Optimization Intern Assists with office initiatives

UPIC TEAM

Caren:UPIC operates with a 6 person staff, listed on the slide here. We have 4 professional staff, and 2 para-professional staff including an office UPIC intern.2The UPIC program began when President Barker came up with the idea to provide targeted experiential learning opportunities to students on campus. Part of the 2020 road map

We are fortunate to have approval and support at highest level to make this a reality.

Program Inception

3UPIC Program GoalsStudent EngagementMentored Career OpportunitiesStudents who are engaged in a solid and reputable on-campus internship program will achieve a heightened sense of career readiness and professionalism.

A carefully planned internship opportunity, proper supervision and mentorship make all the difference.

42012-2013 UPIC provided over 200 experiential learningopportunities and we are expanding to provide 500 additional internships by Fall 2014

5work experience related to a studentsmajor and/or career interest. Cooperative Education and Internship Association (CEIA)

Internships are often referred to as "experiential learning - unlike classroom learning, the student gains this knowledge not from lectures, reading, and exams, but rather from on-the-job experience.

What is an Internship?

In other words, the student deliberately sets out to gain knowledge, skill, and/or further understanding of a particular industry and or field of study. 6UPIC Internship DifferenceUPIC InternshipPart-Time WorkConnected to learning outcomesIntentional supervision and mentoringPaid position Benefits the student and universityProject driven work

Not connected to learning outcomesUnintentional supervisionPaid positionBenefits the organizationTask driven work

Responsibilities can easily be tied to a professional career where as the responsibilities are likely not tied to a career path in a part-time job. Intern roles often allow for student discretion verses the roles with in a part-time job that may or may not allow for independent thought.

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UPIC PROGRAM COMPONENTS

Mentors Integral to UPIC Success

9Shift in mindset professional

On-Campus Internships are:StructuredIntentionalSupervised/MentoredOffer in-depth, out-of-class, and field-based discovery learning

Just an Intern Mentality

10UPIC Outcomes Assessed during staff site visit questions and final evaluationsRelationship to internship assessed during final evaluation survey questionsTransferable Skills:

Communication SkillsCritical Thinking SkillsInterpersonal SkillsLeadership Skills

Eight General Education Competencies:

Arts and HumanitiesCritical ThinkingCross-Cultural AwarenessEthical JudgmentMathematicsNatural ScienceScience Technology and SocietySocial Sciences

11Career Center Internship CourseThe online Internship Course (INT) is mandatory for all UPIC interns and is linked to the program to serve several purposes:To align the internship more closely to an academic component To certify that learning outcomes are in fact accomplished.To provide students with an official transcript designation upon successful completion

Deadline to hire or rehire:All interns must be hired and enrolled in the UPIC INT course by May 21 (the last day to drop a class or withdraw without a W). Mentors should verify their interns INT course enrollment upon completion of all hiring paperwork.Unable to continue internship and INT course:If your intern is unable to continue the internship due to unforeseen circumstances, the UPIC staff will evaluate the instance if notified before July 8 (the last day to drop a class or withdraw from the University without final grades). Mentors should provide the UPIC staff with additional information and/or statement/ Once the circumstance is confirmed and ratified by UPIC staff, the student will be dropped from course and terminated from the program. Any request for termination and INT course drop received after July 8 will be processed by the Registrars office.

12Complete emailed assignments:*Internship Quiz *Goals Statement*Reflection Paper *Photo Release Form *Submit Photos *Final Evaluation

Internship Course Components

13Assessment information is gathered via site visit observations and reports forms are used to capture site visit information.

A site visit rubric along with the Transferable Skills Sheet further informs evaluation of skill development Program Assessments:Site Visits

14Site Visits Sample QuestionsIntern MentorSummary of your experience so far

What are your goals for this internship?

How are you being challenged and supported?

What are your goals for your intern

What type of challenging opportunities are you offering?

What future projects do you have planned to foster development?

15Interns check off their skill development in several categories, for example:

Communication SkillsPublic presentations speakingEditing skillsArticulating original ideas

Critical Thinking SkillsIdentify problemsExamine dataAnalyze connections

Interpersonal SkillsUnderstand group dynamicsDevelop rapportProvide support

Leadership SkillsOrganize/manage projectsSet goals prioritiesCoordinate tasks

Transferable Skills Worksheet

16UPIC MENTORSFostering Good Mentoring Relationships

Committed and capable of developing student interns as it relates to their career aspirations/majors.

Comply with the expectations of the UPIC Program:Provide UpdatesParticipate in Site VisitsProvide MentoringSubmit Final Evaluations

UPIC Mentor Expectations

Reflect on your own internship experiences. What attributes and characteristics did your mentor and/or site supervisors display? What would you change about them?

18 Enthusiastic about program

Willing and able to spend time with interns

Interested in teaching, working with interns

Knowledgeable in technical areas

Comfortable providing on-going feedback

Set the tone for a positive experience

UPIC Mentor Characteristics

19Create a Welcome PacketA welcome letterDepartmental/area profile (accomplishments, organizational chart and contact information)Intern description and responsibilities Nametag, key, mailbox, access to shared drives etc.Office etiquette and dress codeCalendar of events (deadlines, important dates, staff meetings)

Set the tone: Welcome your Intern

Start with.The welcome letter may also contain any information necessary for your interns first day of work, etc. Also, your student intern may be new to the internship program and it may benefit both of you to informally (verbal) or formally (written) communicate departmental etiquette/corporate culture. 20Email the office alerting them of the arrival of your new intern

Provide a brief biography about the intern: major, career goals, etc.

Colleagues can make your new intern feel welcome by initiating introductions and answering questions when possible

Departmental Welcome

With a team spirit in mind, alert everyone of the new team member. This will only enhance the interns comfort levels and show the intern that you have made a big deal about them and what they have to offer!!!

21Orient your new internProvide a welcome packetTake a tour and introduce them

Start your intern on assignmentsEven on day 1Excited and ready to learn

Studies have shown that interns who are familiarized early on with their host site are more productive early on than those who are not as well orientated.FROM DAY 1

You are also making a first impression on your new intern. Your energy and enthusiasm about them joining the department should be displayed even more so during your orientation/initial meeting with them.

22Set a schedule to meet with internShould be on a regular basisProvide feedback and ensure projects are on track

Encourage intern to keep a list of nonurgent issues/tasksCan tackle these on a weekly basisNot directly related to project progress

One on One Interactions

As an integral component of the UPIC program, you are strongly encouraged to consistently meet with your intern. We will not suggest an amount of time, as some interns may benefit from 30 minutes with you and others for an hour.23Review: Expectations; Projects; and Responsibilities

Set goals and establish any additional learning outcomes.

Provide professional development opportunities:* Training * Meeting attendance * Conferences/seminars

Continuous Supervision

24Performance concerns from student interns arise just as they do with any fulltime employees Provide and solicit feedback from intern

Cultivate personal strengths and natural aptitudes

Provide interns with a sense of accomplishment

Interns who feel valuedfuel positive word of mouth

Mentoring Key to Intern Development and Success:Provide Feedback

Student interns may tell their peers about the opportunities within your department which will create a positive campus buzz and perception of YOU and your area!

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UPIC Final EvaluationsEVALUATION GOALMake improvements and enhance internship opportunities through constant and consistent review

26Full-time: $14.00 per hour, 320 required hours (all students capped at 28 hours/week)Part-time: $10.00 per hour, 160 required hours(student can plan for 10-15 hours/week)

Until further notice, the UPIC program will continue to utilize paper timesheets for intern payroll in Spring 2014. For any questions related to human resources or intern payroll, please contact Garrison Ries at gries@clemson.edu

UPICHR and Payroll Process

Questions?Now that you have finished viewing this PowerPoint presentation, please send a notification email with your name and department to jennat@clemson.edu and mention Mentor Training Completion in the subject line.

Please complete our training evaluation surveyThank you for adding value to the University Professional Internships and Co-Op ProgramUniversity Professional Internships and Co-op Program (UPIC)314 Hendrix Student Center Main Line: (864) 656-0282

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