UPK Presentation

• Of the 437 companies that responded to the survey, 76% face user competency challenges related to their ERP system*

* From the Meta Group

Importance of Training End Users

• Excessive support cost– Untrained users require 3 to 6 times more support than

trained users *

• Decreased productivity– Untrained user may take up to 5 hours to achieve the same

skill level that it takes a trained employee 1 hour to achieve*

* From Gartner Inc.

Importance of Training End Users

Challenges of Training End Users

• How do I address “pre-go-live” training and “post-go-live” support?

• How will I address new-hire training? • How do I address local and remote users? • How will I deliver training? Classroom training? Web-

based training? Both? • Can I leverage existing content?

Challenges of Training End Users

• Resources – who is going to do the work?– Limited training, business, and technical resources.

• Time – do we have the time to do the work? – Instructor-led training development time 40:1.– Web-based training development time 200:1.

• Budget – do we have the budget to do the work?

UPK v Standard Development

User Productivity Kit in the Implementation Lifecycle

User Productivity Kit - Developer

User Productivity Kit - Content

User Productivity Kit – Developer

Demonstration