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8/11/2019 UPS Why Customers Choose
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Why Customers Choose UPS
Alan Gershenhorn
Chief Sales & Marketing Officer
8/11/2019 UPS Why Customers Choose
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2010 Global Integrator Package Share
Stronger than Ever More Customers Choose UPS than any Other Global Integrator
Source: Company Annual Reports, 2010 Transport Intelligence, 2010 Datamonitor Analyzer Portal, and UPS estimates.
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Millions Across the Globe Depend on UPS
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Why Customers Choose UPS
TRUSTRELIABILITY
REACHCAPABILITY
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Why Customers Choose UPS
RELIABILITYREACH
CAPABILITYTRUST
#1in CustomerSatisfaction2011 ACSI
Source: 2011 University of Michigan 's American Customer Satisfaction Index (ACSI).
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Why Customers Choose UPS
UPS is the only carrier with 15% orgreater share across North America,
Europe, and Asia
8/11/2019 UPS Why Customers Choose
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Why Customers Choose UPS
CAPABILITYTRUSTRELIABILITYREACH
8/11/2019 UPS Why Customers Choose
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8
Working Together: Collaborative Relationships
8/11/2019 UPS Why Customers Choose
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Global Market Opportunity (in billions)
2010 Combined Global Express and Air Freight
$162B
$26B$58B
$59B
$78B
U.S. LTL
Global FreightForwardingIntl Export
U.S.SmallPackage
Intl DomesticUPS
Other
$47B
$336B
$383B
Source: Company Annual Reports, 2010 Transport Intelligence, 2010 Datamonitor Analyzer Portal, and UPS estimates.
8/11/2019 UPS Why Customers Choose
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Global Market Opportunity (in billions)
2010 Combined Global Express and Air Freight
$162B
$26B$58B
$59B
$78B
U.S. LTL
Global FreightForwardingIntl Export
U.S.SmallPackage
Intl Domestic 4 Global Carriers
Other
$79B
$257B
$47B
33%
$383B
Source: Company Annual Reports, 2010 Transport Intelligence, 2010 Datamonitor Analyzer Portal, and UPS estimates.
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Positioned for Growth
Healthcare Customers Seek Innovative Solutions
Investing in new technologies
Tapping new global markets
to expand our customer base
Increasing usage of new
distribution channels/models
Working with/increasing reliance
on a 3rd party logistics provider
Relying more on global manufacturing/suppliers
86%
81%
77%
62%
62%
QUESTION: Which of the following strategies do you plan to employ over the next three to five yearsto increase efficiencies and/or improve your competitiveness?
HealthcareLogistics
$60B
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Differentiated ThroughOur Solutions Approach
Healthcare
High-tech
Automotive & Industrial
Manufacturing
Retail
Government
Professional Services
Targeted Segments
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Customers that use UPS Solutions
Grow at higher rate
Decreased churn
Deeper relationships
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Technology:Value Creator, Differentiator
Across geos
Across modes
Innovative products
SHIPPING MOBILE
VISIBILITY OPERATIONAL
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Continuous Innovation
UPS Paperless Invoice
Saves preparation time
Substantially reduce customs holds
Eliminates three copies of Commercial Invoices
NOWAVAILABLE
INTERNATIONALFORWARDING
8/11/2019 UPS Why Customers Choose
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Another First
UPS My Choice
Visibility, Flexibility and control for the end customer
Leverages 4,400 UPS Stores (U.S.) for alternate delivery
Enhances B2C value proposition for shippers and receivers
SM
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UPS My Choice Offers Two Levels of MembershipSM
Delivery Alerts Unlimited Unlimited
Approximate Delivery Time Unlimited Unlimited
Authorize Shipment Release Unlimited Unlimited
Hold for Pickup (UPS Ops Facility) Unlimited Unlimited
Delivery to a UPS Retail Location $5 per pkg. Unlimited
Reschedule Delivery $5 per pkg. Unlimited
Delivery to Another Address $5 per pkg. Unlimited
Delivery Planner (Inbound View) Unlimited
Leave at Instructions Unlimited
Leave with Neighbor Unlimited
Confirmed Delivery Window (2-hour) $5 per pkg.
SERVICESMEMBER
(Free Enrollment)
PREMIUM MEMBER($40 Annual Subscription)
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UPS Value
Enables customers of all sizes Transcends geography & customer segments
Improves the experience for our customers and their customers
Amazon Milky Way Jewelry*, China
* Case Study: thenewlogistics.com
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Why Customers Choose UPSReliability, Reach and Capability