1.uReport& DevTrac
Citizen Participation to Strengthen Community-Led Development

2. UNICEF Approach to Technology
Technology shouldnt lead
Locally Appropriate
Designed with End-Users
Scalable
Open-source solutions
3. Empower citizens to hold service providers accountable
Use data in new ways
UNICEF Approach to Using Real-Time Information
Strengthen Existing Systems
4. 5. 6. 7. 8. UReport Commercial
9. Strengthen citizen-led service delivery monitoring
Support community awareness and demand for basic entitlements
Provide targeted, community derived information to service delivery providers and channels of influence
Create an accountability chain through publically available information
10. First Steps
Piloted began in September 2010.
Initially enrolled 100 Scouts, whose number quickly grew to about 800+ Scouts covering approximately 60 Districts (50% of Uganda)
11. Focus
Key community level development issues, including information from Ureporters on:
- health and well-being
- their communities
- their job opportunities
- human rights
12. Approach
Partner with Community Based Networks already active and engaged.
Scouts
BRAC
World Vision
The Church of Uganda
13. How Ureport Works
Potential Ureporters send an SMS to 8500, and are walked through a registration process that captures key info such as location, age, etc
Weekly poll questions and useful information sent out to registered Ureports
Ureporterssend in unsolicited information to the system at any time
14. How Ureport Works
Information is automatically mapped and aggregated, as well as reviewed by UNICEF and Project Partners, feedback sent to Ureporters to spark further discussion
15. 16. How Ureport Works
Direct channeling of reports to authorities and channels of influence to quickly address actual service delivery challenges at the local level.
This includes strengthening the Ureport networks themselves to enhance use of this information organizationally.
17. How Ureport Works
Linked to a larger communications campaign, using radio, newspaper and television to support
18. Results
100 sensitized Scouts registered 700 additional users
5,000 reports and poll responses already in the system
Almost 90% of polled youth feel that violence against women is a problem in Uganda. Those that didnt tended to be from urban areas and the north.
19. Next Steps
Already 2,000 additional users have joined
National Launch on May 23, 2011 across Uganda
Use growing Ureport network to support other initiatives, including drug stock-out monitoring and teacher absenteeism
20. 21. 22. 23. 24. Understand the Ecosystem
25. The Tech is the Easy Part
26. Beware the Bling
27. Simplify
28. Ensure Scalability from the Start
29. Incentivize!
30. Partner with the Experts
31. Invest in Local Capacity