URSULA S. HARRIS ||2074 Arbor Ave Norton Shores, MI 49441|| 740.207.7998 u_harris@yahoo.com

PROFESSIONAL SUMMARYI have over 11 years of experience in end to end QA and UAT processes in various phases of SDLC. Based on business requirements I created test Strategies, Test Plans, test cases, and defined entry and exit criteria and provided recommendations for full testing coverage. I am dependable, well organized and resourceful with a commitment to deliver positive results. Able to complete projects independently as well as within the team environment. Self motivated Quality Assurance Analyst offering extensive background and hands on experience to a team that offers challenging projects and room for growth. Knowledge of structured development, QA, UAT and software testing methodologies, analytics and various tools. I am always striving towards process. My professional image with strong communication(written and verbal) and interpersonal skills add additional value to my skill-set. Able to work across organizational boundaries to accomplish project goals on schedule.

11 +years of Business Analysis 2 years of IT Software Quality Assurance Analysis -Web and Mobile

Technologies: HTML, XML, ASP, .Net, Java/J2EEDatabases: MS Access, Oracle, DB2, SQL Server

Business BA skills and interpersonal skills - AGILEo Performed analysis of business and user needs, documentation of requirements, and

translation into proper system requirement specifications.o Participated in project leadership by documenting scope and defining implementation

procedures. o Composed User Stories and taskso Created current state/future state process flows.o PPACA (Affordable Care Act)industry knowledge for Commercial, Individual, On-Exchange,

Off Exchange, Professional, Institutional. o ACA/CMS User group experience. Knowledge and understanding of policies, procedures,

and constraints.o Agile/Waterfall methodologyo Utilized Rally, Pivotal Tracker, and Jira Tracking tools for test case creation and defect

loggingo Excellent communication, both written/spoken.

QA Analyst skills – Mobile and Web Portal - AGILEo Manual Mobile Testing on iOS and Android Operating Systemso Configuring mobile devices for testingo UI/UX Analysiso Creation of Test users based on Feature requirementso Manual Web portal testingo Defect Resolutiono Test Case creationo User story and defect management o Analyticso Testing In/Out of Networko Break point testing o Responsive testingo Facets knowledgeo Mapping documentationo SQL queries/running scriptso Scheduling batch jobso System flows

1

URSULA S. HARRIS ||2074 Arbor Ave Norton Shores, MI 49441|| 740.207.7998 u_harris@yahoo.com

Projects - AGILE o Priority Rewards - Self Fundedo Priority Rewards - Fully Fundedo Spectrum Health: Provider Finder – Mobile/Webo MyHealth Responsive – Mobile/Webo MyHealth: View, Download, Transmit – Mobile/Webo Health Navigation(online clinical health management) – Mobile/Webo Priority Health Claims Rewrite: Go Paperless Go Green – Web o ACA (Affordable Care Act) – QA End To End Testingo Incentives Platform (promoting wellness within an organization)o National Encounter Data Systems (provides claims data based on CMS requirements)o Revenue Maximization Risk Adjustment (Risk Adjustment per CMS requirements)o Individual Billing/Enrollments

PROFESSIONAL EXPERIENCE

Client: Spectrum Health/Priority Health (1 year 6 months) 10/2013 – 04/2015IT Software Quality Assurance Analyst

Interacted with all members of the project team including architects, Developers, business analysts, systems analysts, project managers, and Product Owner.

Attended project stand-ups daily. Worked with the development team to successfully integrate testing into each development phase. Developed and executed formal test strategies, test plans, wrote and executed test cases/scripts, and

validated results. Participated in Sprint Planning Sessions, assigning points to features, and prioritized Development/QA

tasks. Monitored, evaluated and made recommendations on QA tasks within enterprise-wide processes such as

change control per each release. Performed testing procedures to ensure all Insurance and Delivery systems, products, and services met

company standards, UAT requirements, business requirements, and change control requirements. Created test cases to thoroughly test and verify expected software results to ensure proper system operation

and effectively reduce defects. Interfaced with Development team via tracking tools: Rally, Pivotal Tracker, and Jira Executed manual testing Compared expected results and logged /tracked defects. Facilitated Defect meetings by reviewing testing results and provided recommendations based on issues

discovered. Compiled Executive Summaries with QA recommendations on 'release to production' concerns. Participated in Retrospectives at the end of each project to discuss what worked and what did not.

Client: Priority Health (1 year 2 months) 08/2012 – 10/2013Business Systems Analyst

Defined large, complex system scope and objectives based upon the business needs. Held a strong understanding of applicable business or clinical systems and industry requirements. Devised/modified procedures to solve complex problems, considering software applications,

capacity, and resource availability. Analyzed business and user needs, documentation of requirements, and translation into proper

system requirement specifications. Participated in project leadership by documenting scope and defining implementation procedures. Provided technical project management, often leading work on new implementations and

upgrades of related systems, and handling multiple projects simultaneously. Documented and drove best practices throughout the system. Effective and self-sufficient in working within a diverse technology portfolio

2

URSULA S. HARRIS ||2074 Arbor Ave Norton Shores, MI 49441|| 740.207.7998 u_harris@yahoo.com Sadikov,Raney, and Associates (4 years 8 months) 04/2007 – 12/2011Business Analyst Managed and maintained a consistent database of available securities and bonds available

daily/weekly. Coordinated and participated in planning, estimating, and performing analysis tasks. Contracted with Investors to forecast their investments. Served as a liaison between the banks and the private principles. Compiled weekly status reports. Scheduled executive travel arrangements/Passport updates Negotiated contracts and terms of engagements. Created process flows for the various banking instruments, securities, and bonds. Delegated marketing tasks. Conducted complex meetings between countries via Skype, conference calling. Researched market trends. Responsible for establishing new relationships with investors. Created Pay Orders, Fee Agreements, and NCNDs.

National City Bank, Columbus, OH (1 year 6 months) 09/2005 - 03/2007Lead IT Analyst Project was on their EFT/ACH systems. Coordinated and participate in planning, estimating, and performing analysis tasks. Set up project teams for development, system upgrades, consolidation, and conversion projects. Provided on-call and operational support. Managed many moderately complex projects and conducted meetings. Processed documentation and training experience. Planned, estimated, documented, and analyzed business requirements. Compiled Testing strategies. Testing (system testing, regression testing, and unit testing).

Nationwide Insurance, Columbus, OH (1 year 5 months) 12/2000 - 05/2002Business Systems Analyst Assisted in the development and implementation of the Nationwide Insurance Internet website. Led ongoing maintenance, advancement, and support of the internet applications. Prepared presentations for scheduled press releases. Obtained working knowledge of Project Methodology and Project Management. Served as liaison between the systems and business customer groups. Lead projects for new and modified business processes. Managed the communication of detailed technical information and assistance to customers, systems

groups, management, and external sources. Analyzed the business and systems needs, requirements, and processes. Maintained a comprehensive understanding of customer’s business products and processes, project

management, and systems and data processing technology. Developed Action Plans, established target data for projects, assigned tasks to team members, and

documented the progress. Compiled Business Requirements, Test Plans, and supervised the execution of testing and

evaluation of the results. Determined resource needs and interface contacts. Identified improvement opportunities and implemented innovative course of action. Created project plans. Determined time and resource requirements to ensure the forecasting of project hours and budget.

Nationwide Insurance, Columbus, OH (1 year 1 month) 11/1999– 12/2000Business Systems Analyst

3

URSULA S. HARRIS ||2074 Arbor Ave Norton Shores, MI 49441|| 740.207.7998 u_harris@yahoo.com Served as liaison between the systems and business customer groups. Lead projects for new and modified business processes. Managed the communication of detailed technical information and assistance to customers, systems

groups, management, and external sources. Analyzed the business and systems needs, requirements, and processes. Maintained a comprehensive understanding of customer’s business products and processes, project

management, and systems and data processing technology. Developed Action Plans, established target data for projects, assigned tasks to team members, and

documented the progress. Compiled Business Requirements, Test Plans, and supervised the execution of testing and

evaluation of the results. Determined resource needs and interface contacts.

Identified improvement opportunities and implemented innovative course of action Created project plans.

Determined time and resource requirements to ensure the forecasting of project hours and budget.

Nationwide Insurance, Columbus, OH (11 months) 09/1998 – 08/1999IT Technical Recruiter – Consultant

Assigned to the “365 Project” to outsource IBM and hire 120 IT candidates in 1 year. Sourced for top candidates through multiple channels including web search, phone screens, email contact,

and participation in networking events. Effectively sourced for top talent based on organizational requirements Created a strong candidate pipeline. Worked with candidates through the entire hiring life cycle, from intake to interview to job offer. Partnered with Hiring Managers to develop new recruitment strategies and gave feedback on what was and

was not working. Utilized various tools such as internal databases, social media, advanced internet search, referral networks

to identify and select top technology consulting talent. Developed ad-hoc sourcing and recruiting strategy.

EDUCATION

Franklin University, Columbus, Ohio Business Administration -

Pine Hedge Preparatory, Poland Spring, Maine Advanced Studies - Diploma

4