Use of Informational Change Request to Communicate

Agency Changes

Use of Informational Change Request

• CTS follows a Change Management Process to track and communicate changes that have impact to CTS services

• CTS communicates to customers about upcoming changes via the change planner, technical bulletins, etc.

• Agencies have planned changes that they want to communicate with CTS

Use of Informational Change Request

RECOMMENDATION: Agencies can contact the CTS Service Desk via email and provide the upcoming agency change. CTS will then open an Informational Change Request ticket. This will be owned by the agency that submitted the change. It will then be published on the CTS Change Calendar that provides visibility to both CTS internal teams and to external customers.

Use of Informational Change Request

Informational Change Request Data Elements:

• Customer Agency • Customer Agency Contact Name, Phone, Email Regarding the

Planned Change• Dates and Times• Description of What is Affected