USE OF MATERIALS AND RESOURCES

TIME CARD

This card is used all by the employee that given by the HRD To use everytime

the employee will be time in and time out to know of the HRD that all of the staff is

going to their job in the right time and out at the time they should out. It is used by

putting or inserting in the clock machine and stub the time that happen.

OOFICIAL RECEIPT

This is given to the guest to know how much their bill and what are the things

they ordered.

REQUISITION SLIP

This piece of paper used by different department in borrowing things in the other

section of their department like the F & B if the waiter will borrow something in the

kitchen they should have a requisition slip to know what are the things that being

borrowed and the things not surrendered.

ORDER SLIP

This is where the waiter or waitress put down and list all order of the guest and

put that quantity at food they order and how much it is so they don’t forget and it

especially in the inventory of food.

BROCHURES

This is a paper given to the people to give information about the ambassador hotel

to know them what are the packages, discount and what are the things they can do in the

Ambassador hotel.

MENU CARD

This Menu Card is the things were the guests choose what they want to eat

whether it’s food or beverages. It’s also listed here the food and drinks they wanted and

sometimes the picture of the food also attached here to make the guest attract them and

they some of that food or drinks.

LEAFLETS

This leaflet is used in ambassador to promote their hotel.

FOOD STUB

This is a big use in our hotel because it uses to count how many foods are being

prepared especially in the packages given to the guest like the free American breakfast of

the hotel and the educational tour.

MANPOWER AND SCHEDULING

The Ambassador Hotel is like every hotel with different types of scheduling

morning; afternoon and graveyard shift that given by the HR department.

Morning Shift:

5:00am to 2:00pm

6:00am to 3:00pm

8:00am to 5:00pm

10:00am to 7:00pm

12:00nn to 9:00pm

Afternoon Shift:

1:00pm to 10:00pm

3:00pm to 12:00am

6:00pm to 3:00 am

8:00pm to 5:00 am

12mn to 9:00 am

10pm to 7:00am

They have different time to make every time the hotel have a people who work

and give service to the guest and it all arrange by the HR and make sure all the

scheduling is being organize and being followed

The HR is the one who responsible have him or her give order and the day off of

the employee and he is take in charge in the overtime of the employee.

COMMUNICATION STYLE

The ambassador has a unique style of communicating. Every floor has a phone so

the stand by room attendant can contact the other department faster and quickly because

if they will go to the other part of the hotel by themselves it will take time to them before

they finished or get the things that the guest requested to them. Every room has also their

own phone so the guests don’t need to go outside their rooms just to aisle something to

the Room Attendants. The Hotel also has fax machine to and fax in other place in the

country.

The employee there is using Filipino language more often because many guests

are Filipino. But if the guest is a foreigner they used the universal language w/c is

English but in greeting they used the universal language w/c is English but in greeting the

guest they always use a Japanese Language.

The other employee have weakly tally to fast communicate specially the Head of

department, the front office, the room attendant and engineers

INTERPERSONAL RELATIONSHIP

The relationship to there is almost like co employee they treat each other as

family, the owner and the president of the ambassador are always their so every time they

have manage well the ambassador hotel and see what they are doing so they

communicate well to their employees.

To employee:

The other employees treat as well they always share the tips what they

have to us especially when we are with them and helping them to make up Rooms and

preparing the floor if there any tour. They always teach us everything we need to learn so

we can easily does want we need to do. They are also approachable to we are not shy to

aisle question to them.

To other OJT’s

Some of the ojt’s is hard to approach but not all of them like the ojt’s from

bulacan they are very friendly to us and to the other employee they are very funny while

we are doing the job specially when we are in the No Grill. The other ojt’s is from Fatima

College and from Romblon.

All trainees have are treated as a employee so we do all they work so we learned a

lot here.

WORKING CONDITION

The Ambassador Hotel has rules and regulation that should be following of the

entire employee and the entire guest. They should do it to maintain the orderliness of the

hotel. And one of the goal of the employee is to make sure the guest are feel that they are

getting the service that they paid for so they keep coming back to the hotel. And also the

guest should feel the comfortable and safe in the hotel but most important is to make

them feel at their home.

SANITATION AND PROCEDURE

Cleanliness and Sanitation is the most important thing that the hotel should pay

attention and it is under by the housekeeping department. They should maintain the

cleanliness of the room, the lobby, private CR’s, function rooms, Coffee Shop and the

hallways and also cleanliness and sanitation of the linen, sheets and pillow case etc.

In the kitchen this is the most vital in all because talk about food that’s why they

should always maintain these kitchen clean by the kitchen staff but not only the place but

also the utensils they used. Like knife, tasting spoon, spoon and fork etc. and most

important their selves because we know in handling food we our hands is the most useful

tool in the kitchen. So we used to maintain ourselves clean and used inside the kitchen so

we should wear proper uniform and have proper hygiene to keep the food in cross

contamination and keep the food safe to eat and being safe to the guest.

As an OJT in the ambassador. I always follow the right uniform to maintain the

cleanliness and sanitation in the hotel to avoid the guest not feel comfortable.

STRENGTH

ESTABLISHMENT:

The hotel rate of Ambassador is very affordable priced. The location of the hotel

is nice because it is near from the bars, restaurant, convenient store and etc. They have

ktv bar inside the hotel. They also have free wifi in the hotel.

The room was ready upon check in and it was very clean especially the bathroom.

The turn down service was very unexpected and welcome. The ambience of the hotel is

fabulous. The guest felt the comfortableness. Amenities were also provided for

enjoyment of the guest.

EMPLOYEE:

From the top to the bottom employee of the hotel, I could say that they are kind of

teaching us techniques and etiquettes in dealing to the guest. They are very hospitable not

only in the guest but also to everyone. They are very accommodating and you can feel

their confidence with respect to the employee-guest relationship, they are cooperative and

honest. The staff is very friendly, helpful and professional in the work. They also have a

sense of humor. Everybody was doing their great job.

PRACTICUM:

All the practicum students are alert, industrious, well trained and good looking.

They achieve the very good performance needed to perform in the duty. They always

wear a smile and greet to the guest.

WEAKNESSES

ESTABLISHMENT:

The problem that I’ve noticed was the tools and equipment is not enough. The

linens and bed sheet are not sanitized. The air conditioning of some rooms are old and did

not work that’s why the rooms became a sauna. Rooms are very small. And they don’t

have swimming pool inside the hotel. No other leisure. . Another problem is the location

of the hotel is a lot of beggars and night girls/gays.

EMPLOYEE:

The reception desk and security/ greeters could use a lesson on hospitality. They

need to smile and talk more to their guest. Some of the staff did not smile and say thank

you to the guest. Their service in the hotel was a little bit slow.

PRACTICUMER:

Some of my co practicum is not friendly and moody. They have an attitude that I

can’t ride of.