User and Installer Handbook - Williams & Co · PLANNING AND SITING THE INSTALLATION The installation of a water softener is relatively easy, but we recommend that this work is undertaken

User and Installer Handbook

Tapworks Softener Models Ultra 9, AD11 & AD15

Thank you for choosing Tapworks to supply your soft water. We are confident that you will be pleased with your purchase and would encourage you to read this installation and instruction handbook thoroughly to ensure maximum performance from your water softener.

If you should experience any difficulty with your water softener, please refer to the problem solving checklist at the back of this handbook. This will help to prevent unnecessary callouts.

For service, support or technical advice please call our service desk on 0870 429 9019.

Please retain this

handbook for future

reference

Identifying major parts of your water softener

Please Remember – Only use tablet or pellet salt in your softener! 2

1 Control Valve Cover and Electronic Faceplate

2 Salt Lid

3 Salt Cabinet

4 Water Softener Valve and Motor

5 Brine Well and Cover

6 Overflow Connection

7 Rim

NoteSerial Number is required for registration of warranty (located under salt lid).

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Identifying major parts of your water softener (cont)

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Easy Install Tees 1pair G1038 (incorporates check valve)

By pass set (3 valves) 1 set B505 (1) B534 (2)

15mm reducer (if required) 2 39845

Inlet/Outlet Hoses 2 803189

Hose Gaskets 4 803188

Adaptor Elbows 2 7255583

Description Quantity

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(with prefitted adaptor ‘O’ rings)

Adaptor Clips 1pair 7109041

Silicone Grease 1 n/a

Drain & Overflow Tubing 1 10069

Overflow Elbow 1 7109041Overflow Grommet 1 7109041Drain & Overflow hose clips 2 7109041

Transformer 1 7323679

Hard Water Test Kit 1 800005

Spares-Adaptor ‘O’ Rings 2 7109041

Please Remember – Only use tablet or pellet salt in your softener!

Installation of your water softener (cont)

4

PLANNING AND SITING THE INSTALLATIONThe installation of a water softener is relatively easy, but we recommend that this work is undertaken by a plumber or an experienced DIY handyman. Where possible the water softener should be sited close to the rising main, allowing for any required hard water draw off points, i.e. drinking tap and outside tap. A 22mm installation kit is included with the water softener. Use the 15mm reducers for 15mm pipework. Keep the drain run as short as possible and allow for ease of service and salt access. If installed next to a boiler or hot water cylinder you may have to protect against condensation. When siting the softener please place on a sound base and consider space for accessing the unit for servicing etc. Sufficient space should be left behind the unit to allow easy access for repairs and cleaning. A minimum of 3” space must be left above thevalve cover lid.Check local plumbing and electrical regulations and by-laws. The installation must conform to them.

FREEZINGThe installation of all water fittings should be in accordance with local water bylaws and the water softener, and all associated pipework, must be protected against freezing. Take special care where the drain runs outside. Freezing will prevent recharge and cause overflowing.

LEAD PIPEWORKWhere lead pipework exists downstream of the proposed location of the water softener, we advise you ask the local water authority for advice on the replacement of lead pipework. Grants may be available. Homes built since 1976 will not have lead pipework.

ELECTRICAL REQUIREMENTSThe water softener requires a 240 volt 50 Hz electrical supply taken off a power supply not a lighting circuit. Power is supplied via a 24 volt 50 Hz transformer.

HARDWATER TAPFitting a separate hard water drinking water tap is currently recommended by the UK Dept of Health,WRAS and the UKWTA.Fitment of separate hard water drinking tap is not required by regulation, except in exceptionally hard water areas (above 400mg/l) where the Sodium content of the treated water (increased due to the softening process) exceeds the level laid down in the Water Supply (Water Quality) Regulations 2000. If in doubt please seek advice.

PRESSURELow or high pressure could lead to damage or non-operation of the water softener. If the daytime pressure exceeds 4.76 BAR (70 psi) a pressure- reducing valve should be fitted. If daytime pressure is less than 1.7 BAR (25 psi) a pressure pump is required.

Note: Night-time pressure will be much higher than daytime.

FLOW RATESThe water flow must be at least 1 litre per minute for the water softener to operate as originally designed.Maximum flow is 53 litres per minute (peak).

PLUMBING COMPONENTS NEEDEDThe installation kit provides the basic plumbing components but additional piping and connectors (capillary and/or compression copper fittings) should be used as required.

WARNING: FAILURE TO MEET THE FOLLOWING REQUIREMENTS CAN CAUSE DAMAGE TO THE WATER SOFTENER, OR RESTRICT ITS OPERATION.

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Please Remember – Only use tablet or pellet salt in your softener!

Installation of your water softener (cont)

SPECIFICATION REQUIREMENTSMaximum water temperature 49°C (120°F)Maximum daytime working pressure 4.76 BAR (70 psi)Minimum working pressure 1.7 BAR (25 psi)Minimum system flow 0.06m3/hrMaximum system flow 3.18m3/hr

If a pressure-reducing valve is required this may be ordered from Tapworks:Quote Part No.800220 for 1/2” or 15mm pipeworkQuote Part No.800223 for 3/4” or 22mm pipework

UNVENTED OR COMBINATION SYSTEMSThe water softener and installation kit is compatible with unvented or combination systems. All connections are included for the by-pass (two 15mm reducers are included if required).

DRAIN HOSEWith a recommended pressure of 3 BAR, the maximum drain run is 3m with a constant fall before entering an air gap.The maximum height above the softener should be no more than 2m.

CENTRAL HEATING SYSTEMSCentral heating systems should always be treated with a proprietary corrosion inhibitor regardless of being filled with softened or hard water. Systems containing aluminium should always be filled with hard water unless instructed otherwise by the manufacturer.

A Pressure Reducing Valve (if required)B Bypass ValveC Inlet ValveD Outlet ValveE Inlet tee incorporating check valve

AB

D C

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Please Remember – Only use tablet or pellet salt in your softener!5

Step-by-step guide to plumbing the softener


Note: If you need to remove the valve cover for ease ofinstallation simply release the two catches behind the valve cover and tilt top end towards you slowly, taking care not to pull off the wire connections.Please note that the valve cover is connected to the valve motor, so cannot be removed fully.

PLUMBINGTurn off the water supply at the incoming main and begin plumbing as per the installation instructions on page 5.

FIT THE BYPASS KITCut off the rising main and install the inlet tee with check valve using 15mm reducer if required. Next, plumb the bypass,

inlet and outlet valves and outlet tee, using 15mm reducer if required, so that the water supply can be turned back on. Use the threaded valves for the inlet and outlet and the compression valve for the bypass. Before turning the water back on, make sure the bypass is open and the inlet and outlet valves are closed. This will allow water to pass directly to the household system without it diverting to the water softener. See Valve Hard Water Bypass poition diagram below.

(The use of the plastic plumbing fittings with copper pipe may affect the electrical earthing or bonding of the copper pipe. If in doubt, we advise that you contact a qualified electrician for advice).

To bypass softener, ensure bypass is open (horizontal) as per right hand diagram below.

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Valve Service Position Hard Water Bypass Position

15mm reducer (if required)

Inlet tee incorporating check valve

Inlet tee incorporating check valve

From mains

Inlet open Bypass closed

Outlet open

To system

Inlet closed Bypass open Outlet closed


To system From mainsTo water

softener inletFrom water

softener outletTo water

softener inletFrom water

softener outlet



Step-by-step guide to plumbing the softener (cont)

FIT THE INLET AND OUTLET ADAPTOR ELBOWSRemove the plastic plug from the outlet port on the water softener valve, if present. Adaptor elbows are pre-fitted with a single ‘O’ ring to the outer groove. Push the adaptors into the valve inlet as far as they will go. Lightly lubricate using the silicone grease provided.

Note: Do not use petroleum jelly or oil based lubricants

Note: See diagram opposite for ‘O’ Ring location (pre-fitted)Spare ‘O’ rings are supplied only if required.

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Please RememberOnly use tablet or pellet salt in your softener!7

Turbine Located Inside

‘O’ Ring

‘O’ Ring Inlet

Outlet



SECURE THE ADAPTOR ELBOWSnap the two large adaptor clips into place,from the top down (see top illustration opposite). Be sure they snap firmly into place so that the adaptors will not pull out. Pull on the adaptors to ensure a tight fit has been achieved.

INLET AND OUTLET CONNECTIONS(For unvented or direct systems refer to page 5). Use the connecting hoses provided with the elbow unions to make the inlet and outlet connections. Fit the hose gaskets into the ends of the inlet/outlet hoses.

DRAIN OUTLET/OVERFLOW CONNECTIONInsert the rubber grommet into the overflow socket situated2/3 of the way up the rear of the water softener cabinet. Only insert the overflow adaptor using the silicone grease provided once the grommet is secure. Cut two lengths of hose as required to make the drain and overflow connections. Fit one length of hose onto the overflow adaptor and one length onto the drain line adaptor. Turn the drain line adaptor so that a straight connection can be made. The drain hose and overflow hose must be secured with the supplied metal clamps (see bottom illustration opposite). Pass the overflow hose through a hole in an outside wall so that its end can be seen.The drain hose may be connected directly into an open drain or via the waste outlet similar to a washing machine. The drain and overflow must be kept straight and not kinked.

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On some tight fitting installations it may be a benefit to make all connections up before inserting the elbow into the valve ports.


ELECTRICAL INSTALLATIONThe water softener works on a 24 volt, 50Hz electric power supply. You must plug the transformer into a 240 volt outlet only. Be sure that the electrical outlet you plug the transformer into is inside, as the transformer is not designed for outdoor use.

To connect the transformer to the controller board, push the female end plugs on to the male connectors as indicated below. The two flat ends of the female connectors should face each other to allow for an easy connection.

Should the faceplate fail to display or indicate an error code, please check that the connections are as per the diagram below, you will need to remove the valve cover to do this.

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Programming the Ultra 9 FaceplateIf you should experience any difficulty with your water softener, please refer to the problem solving checklist at the back of this handbook.This will help to prevent unnecessary cost and inconvenience.


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Setting up

Your water softener has an advanced volume controlled systemwhich allows you to achieve significant salt and water savingsduring recharge.

Your softener features:a) An LCD display and user friendly buttons.b) An extended power back up (48 hours). The memory retains

all settings for extended periods during any power loss and beyond that time only the time needs resetting.

c) Recharge is based on patterns established for volumes of water used, giving you the maximum conservation of water and salt usage.

Note: To alter settings during normal operation press SET untildesired function is reached.

Programming


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When the transformer is first plugged in, the display will flash 12.00am.

Note: Each time you press a button on the fascia panel display, a beeper sounds. One beep signals that a change is accepted. If the beeper sounds continually then a different button is required to affect the operation.

SET THE PRESENT TIMEThe display will continue to flash and the time can be advanced or moved backwards using the s or t buttons. Holding down the buttons advances the time at a faster rate.If the time requires changing during normal operation, press the SET button once. The display will flash and indicate present time. You may use the s or t buttons as described above to alter the time. Once the required time is displayed the time may be set by pushing the SET button once more.

SET THE WATER HARDNESS CALCULATIONThe display will flash ’25 hardness’ (this is a pre-set factory setting). Hardness varies from one location to another. Use the kit provided to determine your water hardness in ppm. If necessary change to the unit setting indicated.

25HARDNESS

ppm Unit Setting (170) 10 (190) 11 (200) 12 (220) 13 (240) 14 (255) 15 (270) 16 (290) 17 (300) 18 (325) 19 (340) 20 (360) 21 (380) 22 (400) 23 (420) 24 (440) 25 (460) 30 (480) 30 (500) 35

WATER HARDNESS

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Programming (cont)

To increase or decrease the displayed number to your required setting use the s or t buttons.

Once the required setting is displayed it may be set by pushing the SET button once more.

SETTING ADDITIONAL FEATURES

SET THE RECHARGE TIMEHold down the SET button for 3 seconds, 02:00AM recharge time will appear on the screen.

Note: 2.00AM is chosen because any household water used during recharge will be replaced with hard water. Consequently a time is required when very little, if any, water will be used. To select a different recharge time use the s or t buttons, to adjust one hour at a time. Once the required setting is displayed it may be set by pressing the SET button once more.

Note: Recharge will last for approximately 1 hour.

For maximum efficiency, we recommend the factory setting – DY – is maintained. This ensures the unit will automatically control all recharges with intervals based on water usage. If required, press s to set a maximum time in days between recharges. Each press of the s button advances 1 day. When set, the unit will recharge after the set number of days since the last recharge, irrespective of water usage.

Press the SET button again, and OFF-HEAVY BKWASH will be shown on the display. For operation with this unit the heavy back wash must remain OFF. If this facility is ON, press the t button to change. Press the SET button to continue.

97 recharge will appear on the screen. For operation with this unit, the 97 recharge feature must remain OFF. If this facility is ON, press the t button to change. Press the SET button to complete the programming procedure.

02:00RECHARGE TIME

RECHARGE

OFFHEAVY BKWASH

97RECHARGE

User information


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The unit can be programmed to recharge at the next pre-programmed time, regardless of its remaining capacity. This is particularly beneficial to ensure a sufficient softened water supply for an unexpected heavy water usage the next day. Simply press the TOUCH/HOLD button once. Recharge tonight will flash on the display, indicating a recharge will occur at the pre-programmed recharge time. This completes the instruction. Should you wish to cancel this recharge, press the TOUCH/HOLD button once and immediately release. The display will return to the to the time display.

TO RECHARGE NOWAlternatively a manual recharge can be initiated at any time. Simply press the TOUCH/HOLD button and hold it down for approximately 3 seconds, until a beep sounds.

Recharge will flash on the display. The process will take a few minutes to begin and lasts approximately 1 hour.

It cannot be cancelled once started.

Use as little water as possible during this time period as hard water will bypass the water softener.

Once a recharge is complete, the recharge now display will disappear. The present time will be displayed.

Note: The unit will automatically flash ‘recharge tonight’ once the computer calculates that a recharge is required. This is information only – no action is required. Once recharge begins, a flashing ‘recharge’ replaces the flashing ‘recharge tonight’.

12:00RECHARGE TONIGHT

20 %WATER MANAGEMENT SYSTEM

CAPACITY

12:00RECHARGE NOW


CAPACITY

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User information (cont)

HOUSEHOLD WATER USAGE INFORMATIONTo access these features, press the DATA button, until desired information is displayed. The information is shown below the clock.

SOFTENED WATERCAPACITY REMAINING (%)After the unit has recharged, its capacity to produce softened water will be 100%. This capacity will decrease as you use the soft water. This is a useful feature as it allows you to see at a glance the status of your machine. If you you are about to have an influx of guests, then check the status of the unit. If it is below 50% it is advisable to initiate an immediate recharge or, set the machine to recharge that night.

MEASURING THE FLOW RATEThis display will show the water flow rate through the water softener in litres per minute. If the reading is zero, open a tap connected to the softened water supply to achieve a reading. If the reading is still zero check that the inlet, outlet and bypass valves are set as per diagram on page 6.

LITRES TODAYEach day, beginning at midnight, the timer keeps a running count of the total amount of water passing through the softener.

AVERAGE DAILY LITRESIf desired, return to the normal screen by pressing the data button repeatedly. The figure displayed is the average amount of water used by the household each day, over the past 7 day period.



CAPACITY


19 x 10

WATER MANAGEMENT SYSTEM

AVG DAILY LITRES

173WATER MANAGEMENT SYSTEM

LITRES TODAY

23:00

.0 %WATER MANAGEMENT SYSTEM

FLOW RATE

PM



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POWER CUTSIf the electrical power to the water softener is interrupted, the time display will be blank, but the ‘memory’ built into the electronics will keep the correct time for up to 48 hours.

The water softener will not recharge but will pass softened water. In the case of a power cut your demand for water will be less as most appliances will not work and so a recharge should not be necessary. When electrical power is returned,one of two things will happen:

1 Power off up to 48 hoursThe display returns and is steady. No operation is necessary.

2 Power off over 48 hoursThe display returns and flashes. Only the time requires re-setting. The hardness and recharge time will not have been lost as they are stored. Even if the time is incorrect after a certain period, the water softener will continue to work but will recharge at what it believes the time to be.

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Diagnostic data transfer

Tapworks Water Softeners come fitted with our unique diagnostic data transfer system.

Our Automated Service Evaluation System enables your water softener to ‘talk’ directly to the Service Centre and communicate data which otherwise might only be accessed by a site visit to your home.

The data received is reviewed by a technician and if there is a problem it may be possible to correct it by telephone. If a service call is necessary, the engineer will be likely to know in advance what parts and repairs are required.

DIAGNOSTIC DATA TRANSFER• Canprovideyouwithinformationontheefficiencyand performance of your water softener.• Cansaveyouthecostandinconvenienceofanunnecessary call-out.• Cansavetimeandmoneyintheeventofacall-out.

USING THE DIAGNOSTIC DATA TRANSFER• Youwillneedatelephone.• DialtheServiceCentrededicatedtelephonenumber 0870 429 9054.• Whenconnected,theServiceCentrewillaskyoutofollow a simple procedure.• Holdthetelephonemouthpieceabout1” from the symbol on the faceplate below the screen. (see illustration below).• Pressthetelephonebutton.• ‘CALL’willappearonscreen.• Pressthetelephonebuttonagain.Theunitwillbeepfor approximately 30 seconds• Whenthebeepingstopsfinishyourcall.

Your call will then be processed by the Service Centre.

Don’t forget to leave your details if you expect a reply!

Finishing installation


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Your unit should now be fully plumbed and ready to use.

NOTES TO THE INSTALLER – BEFORE YOU LEAVE1 Having programmed your unit you will wish to ensure that it is functioning properly before you leave the site.2 Our Service Department will offer you advice. If you have any queries do not hesitate to call us.3 Open the inlet and outlet valve and close the bypass as indicated in the diagram (page 6). Check that all the plumbing connections are secure and that there are no leaks.4 Check that the time of day is correct.5 Initiate a recharge Hold down the TOUCH/HOLD button for about 3 seconds until RECHARGE flashes in the display. After a few minutes a small amount of water will enter the salt cabinet. This process will take approximately 4-8 minutes.

FILL WITH SALT6 Once the water has run to drain,fill the cabinet with salt and check your drain connections. You will require a 25kg bag of Pellet salt or Tablet salt. DO NOT use granular salt. Make sure that the brine well cover is in place and secure as salt must not be allowed to enter the brine well. Do not fill salt above the overflow. (See unit explosion diagram page 2).

7 The whole recharge procedure will take approximately 1 hour. Once complete softened water will gradually replace the hard water in the storage tank over a period of normally 7 days. However, this can take longer in larger houses.8 Advise the customer that any water fed from the storage tank will not be softened immediately. Any water drawn directly from the softener following recharge will be soft.9 Ensure that the customer is left with all literature relating to the unit.10 Return the Guarantee Registration Card to Tapworks.

IMPORTANT – TAPWORKS WATER SOFTENERS HAVE 12 MONTHS PARTS & LABOUR WARRANTY. YOU CAN EXTEND THIS TO 2 YEARS BY RETURNING THE GUARANTEE REGISTRATION CARD. WE WILL SEND YOU (WITHIN 28 DAYS)YOUR WARRANTY CERTIFICATE DETAILING YOUR 2 YEAR GUARANTEE.

If you are a regular user of water softeners you will benefit from joining Team Tapworks.

Call 01494 480 621 for details. Thank you for choosing Tapworks.

Programming the AD11 & AD15 FaceplatesIf you should experience any difficulty with your water softener, please refer to the problem solving checklist at the back of this handbook.This will help to prevent unnecessary cost and inconvenience.


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Setting up

Your water softener has an advanced volume controlled system, which allows you to achieve significant salt and water savings during recharge:

Your unit features:a) An LCD display and user friendly buttons.b) An extended power back up (48 hours). The memory retains all

settings for extended periods during any power loss and beyond that only the time needs resetting.

c) Recharge based on patterns established for volumes of water used, giving you the maximum conservation of water and salt usage.

Note: To alter settings during normal operation press SELECT until desired function is reached.

Programming


When the transformer is first plugged in, the display will flash 12.00am.

Note: Each time you press a button on the fascia panel display, a beeper sounds. One beep signals that a change is accepted. If the beeper sounds continually then a different button is required to affect the operation.

SET THE PRESENT TIMEThe display will continue to flash and the time can be advanced or moved backwards using the s or t buttons. Holding down the buttons advances the time at a faster rate.If the time requires resetting during normal operation, press the SELECT button once. The display will flash and indicate present time. You may use the s or t buttons as described above to alter the time. Once the required time is displayed the time may be set by pushing the SELECT button once more.

SET THE WATER HARDNESS CALCULATIONThe display will flash ’25 hardness’ (this is a pre-set factory setting). Hardness varies from one location to another. Use the kit provided to determine your water hardness in ppm. If necessary change to the unit setting indicated.

12:00 AM

PRESENT TIME

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ppm Unit Setting (170) 10 (190) 11 (200) 12 (220) 13 (240) 14 (255) 15 (270) 16 (290) 17 (300) 18 (325) 19 (340) 20 (360) 21 (380) 22 (400) 23 (420) 24 (440) 25 (460) 30 (480) 30 (500) 35

WATER HARDNESS

Programming

To increase or decrease the displayed number to your required setting use the s or t buttons.

Once the required setting is displayed it may be set by pushing the SELECT button once more.

SET THE RECHARGE TIMEThe display will flash 02.00 recharge time, which is the pre-set factory setting. If you wish to change this time then proceed as follows: (if not, press SELECT and proceed to the next section).

Note: 2.00am is chosen because any household water used during recharge will be replaced with hard water. Consequently a time is required when very little, if any, water will be used. To select a different recharge time use the s or t buttons, to adjust one hour at a time. Once the required setting is displayed it may be set by pressing the SELECT button once more. Recharge will last for approximately 1 hour.

15HARDNESS

2:00 AM

PRESENT TIME

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User information


TO RECHARGE TONIGHTThe unit can be programmed to recharge at the next pre-programmed time, regardless of its remaining capacity. This is particularly beneficial to ensure a sufficient softened water supply for an expected heavy water usage the next day.

Simply press the TOUCH/HOLD button once. Recharge tonight will flash on the display.To cancel recharge tonight, press the TOUCH/HOLD button once and immediately release. The display will return to the time display.

TO RECHARGE NOWAlternatively, a manual recharge can be initiated at any time. Simply press the TOUCH/HOLD button and hold it down for approximately 3 seconds, until a beep sounds.Recharge will flash on the display. The process will take a few minutes to begin and last approximately 1 hour.

It cannot be cancelled once started.

Use as little water as possible during this time period as hard water will bypass the water softener. Once the recharge is complete the recharge display will disappear.

NOTE: The unit will automatically flash ‘recharge tonight’ once the computer calculates that a recharge is required. This is for information only – no action is required. At the next programmed recharge time the cycle will automatically begin. Once a recharge is initiated a flashing ‘recharge’ replaces the flashing ‘recharge tonight‘.

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9:10 AM

RECHARGE TONIGHT

1 1:00 AM

RECHARGE

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POWER CUTSIf the electrical power to the water softener is interrupted, the time display will be blank,but the ‘memory’ built into the electronics will keep the correct time for up to 48 hours.

The water softener will not recharge but will pass softened water. In the case of a power cut your demand for water will be less as most appliances will not work and so a recharge should not be necessary. When electrical power is returned, one of two things will happen:

1 Power off up to 48 hoursThe display returns and is steady. No operation is necessary.

2 Power off over 48 hoursThe display returns and flashes. Only the time requires re-setting. The hardness and recharge time will not have been lost as they are stored. Even if the time is incorrect, the water softener will continue to work but will recharge at what it believes the time to be. Re-set the time as described in the programming section (see page 22).

Should an error code appear…

Check electrical connections are as per configuration on page 9.a Unplug transformer.b Check direct connections.c Replug transformer.d Wait for 6 minutes.If the error code is rectified,the error code will not re-appear.

NOTE: The softener may recharge immediately following a cleared error code.

BUILDING A HISTORYBecause it has no historical data to base its logic on, your water softener will recharge quite frequently when first used to ensure continuous softened water. Within a few months it will settle into a more regular pattern.

SALT USAGEBecause your Automatic Demand water softener uses proportional brining, more frequent recharges are not at the expense of high salt usage. However, if you are a household with low water usage you will find after a few months that your water softener will become increasingly efficient, as it adapts to suit your water usage.

LARGE INFLUXES OF GUESTSIf you have people to stay and use more water than normal, you will find that your Automatic Demand water softener recharges more frequently. As your household water usage returns to normal, so too will the recharge frequency.

ERRO1

Diagnostic data transfer


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Tapworks water softeners come fitted with our unique diagnostic data transfer system.

Our Automated Service Evaluation System enables your water softener to ‘talk’ directly to the Service Centre and communicate data which otherwise might only be accessed by a site visit to your home.

The data received is reviewed by a technician and if there is a problem it may be possible to correct it by telephone. If a service call is necessary, the engineer will be likely to know in advance what parts and repairs are required.

DIAGNOSTIC DATA TRANSFER• Canprovideyouwithinformationontheefficiencyand performance of your water softener.• Cansaveyouthecostandinconvenienceofanunnecessary call-out.• Cansavetimeandmoneyintheeventofacall-out.

USING THE DIAGNOSTIC DATA TRANSFER• Youwillneedatelephone.• DialtheServiceCentrededicatedtelephonenumber 0870 429 9054.• Whenconnected,theServiceCentrewillaskyoutofollow a simple procedure.• Holdthetelephonemouthpieceabout1” from the symbol on the faceplate below the screen. (see illustration below).• SimultaneouslypresstheUPandDOWNbuttons.• Aconstantbeepingpatternisemitted.• Releasethebuttons,thedatamessagewillcontinuetotransmit for about 20 seconds.• Whenthebeepingstopsfinishyourcall.

Your call will then be processed by the Service Centre.

Don’t forget to leave your details if you expect a reply!

Finishing installation

Your unit should now be fully plumbed and ready to use.

NOTES TO THE INSTALLER – BEFORE YOU LEAVE1 Having programmed your unit you will wish to ensure that the unit is functioning properly before you leave the site.2 Our Service Department will offer you advice. If you have any queries do not hesitate to call us.3 Open the inlet and outlet valve and close the bypass as indicated in the diagram (page 6). Check that all the plumbing connections are secure and that there are no leaks.4 Check that the time of day is correct.5 Initiate a recharge Hold down the TOUCH/HOLD button for about 3 seconds until RECHARGE flashes in the display. After a few minutes a small amount of water will enter the salt cabinet. This process will take approximately 4-8 minutes.

FILL WITH SALT6 Once the water has run to drain,fill the cabinet with salt and check your drain connections. You will require a 25kg bag of Pellet salt or Tablet salt. DO NOT use granular salt. Make sure that the brine well cover is in place and secure as salt must not be allowed to enter the brine well. Do not fill salt above the overflow. (See unit explosion diagram page 2).

7 The whole recharge procedure will take approximately 1 hour. Once complete softened water will gradually replace the hard water in the storage tank over a period of normally 7 days. However, this can take longer in larger houses.8 Advise the customer that any water fed from the storage tank will not be softened immediately. Any water drawn directly from the softener following recharge will be soft.9 Ensure that the customer is left with all literature relating to the unit.10 Return the Guarantee Registration Card to Tapworks.

IMPORTANT – TAPWORKS WATER SOFTENERS HAVE 12 MONTHS PARTS & LABOUR WARRANTY. YOU CAN EXTEND THIS TO 2 YEARS BY RETURNING THE GUARANTEE REGISTRATION CARD. WE WILL SEND YOU (WITHIN 28 DAYS) YOUR WARRANTY CERTIFICATE DETAILING YOUR 2 YEAR GUARANTEE.

If you are a regular user of water softeners you will benefit from joining Team Tapworks.

Call 01494 480 621 for details. Thank you for choosing Tapworks.

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Problem solving

Tapworks Softener Models Ultra 9, AD11 & AD15


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Problem solving (cont)

If you are experiencing poor water flow, please check all plumbing first, as it is extremely rare for a softener to cause flow rate problems.

Save money by ensuring an engineer is not called out unnecessarily. However, if the solution to the problem is not successful, please call for service and advise us what you have tried. Call our Direct Service Line on: 0870 429 9019.

Checklist SolutionPage No.

PROBLEM: Hard Water or, Intermittently Hard Water

1. Is there a minimum of 6 inches of salt in the cabinet? 1. Fill the cabinet with salt. 2

2. Is the bypass valve closed and the inlet and outlet valves open? 2. Close the bypass valve and open the inlet and outlet valves. 6

3. Is the hardness setting correct? 3. Reset the unit setting as per table open the inlet and outlet valves. 12 & 22

Important Notes: If any of the above requires action, add 4 litres of clean water to the salt and initiate a ‘recharge now’.

PROBLEM: No Water

1. Is the water mains open? 1. Open water mains. 5

2. Are the inlet and outlet valves open? 2. Open the inlet and outlet valves. 6

PROBLEM: Unit recharges at incorrect time of Day

1. Is the present time correct? 1. Reset the present time. 12 & 22

2. Is the recharge time correct? 2. Reset the recharge time. 13 & 23

3. Has there been a power cut?

PROBLEM: No Recharge occurring or, little or no salt usage

1. Is the water soft? 1. If yes, no action is required.

2. Is the water level in the salt cabinet high? 2. If yes, check the drain line is not frozen or blocked. Initiate. 14 & 24 an immediate recharge.

Problem solving (cont)


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Checklist SolutionPage No.

PROBLEM: Excessive Salt Usage

1. Check the hardness. 1. Reduce the unit setting if incorrect. 12 & 22

PROBLEM: No Water in Cabinet or Very Low

1. This is quite normal. Unlike conventional water softeners only a 1. No action necessary. a few inches of water is at the bottom of the cabinet.

PROBLEM: High Water Level in Cabinet

1. Is the water level in the salt cabinet high? 1. Initiate an immediate recharge. If the problem does not return, 14& 24 there is nothing wrong

PROBLEM: Water Running Down the Overflow

1. Is the water level in the salt cabinet high? 1. If yes, bypass the water softener and call for service. 6

PROBLEM: Water Running Down the Drain Line Constantly

1. Is the unit in recharge mode? 1. If yes, wait until it finishes, check the present time and 12 & 22

recharge time settings and adjust if incorrect.

2. Does an error code appear, eg ‘ERR 01’? 2. Check all electrical connections are secure. Turn the power off for 9 ten seconds, and then switch back on.

PROBLEM: Electronic Faceplate

1. Is the Faceplate blank? 1. Check the power is turned on and all connections are secure 9

2. Is the display stuck on one function? 2. Turn the power off for ten seconds and then switch back on.

3. Does an error code appear, eg ‘ERR 03’? 3. Check all connections are secure. Turn the power off for ten 9 seconds, and then switch back on.

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Guarantee, service & general information (cont)

All Tapworks Domestic Water Softeners are fully covered by one year parts and labour guarantee against manufacturing defects from the date of purchase.This guarantee does not affect the statutory rights of the consumer.Any faults which are not attributable to the water softener but to faulty installation or operation will be chargeable.

The following,which are not attributable to the water softener but to faulty installation or operation, will be chargeable.1 Water softeners installed where pressure or flow rates are not within the limits stated in the user and installer handbook.2 Faults arising from misuse or neglect.3 Failure to replenish salt, or not using tablet/pellet salt.4 Resetting the programmer in the event of a power failure or incorrect programming.

5 Resetting the programmer when the influent water hardness or the number of people in the household changes.6 Water softeners not installed in accordance with local regulations.7 Any fault arising from repairs or alterations to the water softener carried out by anyone other than our own engineers.8 Water softeners installed outside the mainland counties of England.9 Faults arising from faulty installation,plumbing or electrical.10 Any defect or damage occasioned by fire, lightning, explosion, flood, storm, tempest, impact or other extraneous causes.11 Water softener installed on bore hole,well water or a non-standard installation not covered by the instruction book may be subject to limitations on the warranty provided.12 Units installed in such a way that access for servicing is restricted.

RETURN YOUR REGISTRATION CARD TODAY!TO BENEFIT FROM YOUR FREE 2 YEAR GUARANTEE

Guarantee, service & general information (cont)

General informationSALTSalt is used as the cleansing agent for your water softener’s resin bed. The salt cabinet will need to be refilled from time to time.

It is essential that approximately 6 inches of salt is maintained as a minimum to ensure operating efficiency.

Failure to replenish salt will prevent the unit from cleansing itself on its recharge cycle and consequently it will be unable to soften water. Pour the salt slowly into the cabinet. Ensure that the brine well cap is secure, as no salt should be allowed to enter here. DO NOT use granular salt. ONLY USE TABLET SALT OR PELLET SALT.

Your local water softener stockist will stock salt.

HOLIDAYSWe would recommend that you by-pass your water softener if you are away from your home for long periods of time.

NOTE: During the cleaning process salt does not enter the water supply.Salt is rinsed to drain.

CLEANINGYour unit may be cleaned with a damp cloth and detergent. Do not usebleaches, solvents or spirits as this may cause damage.

WATER LEVELThe water level will vary. Generally there will be no more than two inchesof water in the cabinet. During recharge this will increase. Water maynormally be visible only when the salt level is very low.

PERFORMANCE CHECK-UPTo ensure the efficient operation of your softener, Tapworks recommends regular servicing. Please call 0870 429 9019 to discuss your service options.


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RETURN YOUR REGISTRATION CARD TODAY!TO BENEFIT FROM YOUR FREE 2 YEAR GUARANTEE

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General information

THE USE OF SOFTENED WATER

WASHING MACHINESYou will need much less soap powder. In most washes one tablespoon willbe sufficient. Too much lather and clothes will not rinse properly.

DISHWASHERSIf your dishwasher is on a softened water supply, you will no longer need to fill your unit with salt. The salt was used to soften the water in the dishwasher.

STEAM IRONS/CAR BATTERIESOnly used distilled or deionised water,not softened water.Always follow manufacturers instructions.

COPPER STAININGThis will be caused by new pipework and should disappear after a short time. Simply wipe away any deposit. If this persists poor earthing may be allowing electrolytic corrosion. Contact an electrical engineer.

CLEANING SINKS, BATHS AND BASINSYou will find that your cleaning chores are reduced, and you will use less cleaning product, as cleaning becomes a quick wipe around. Occasionally ‘spotting’ may result but this is easily rinsed off and nothing to worry about.

IS MY WATER SOFT?Test the water hardness from the softened supply using the test kit supplied.Your water should change the colour of the test with one drop of solution.If your unit has been installed for a short period of time it may be 2-3 weeksbefore the softened water completely replaces the hard water in yourstorage tank.

HARD WATEROne household tap and any garden taps should be left on a hard watersupply. Softened water contains a small amount of sodium. In four pints ofsoftened water the sodium content is about the same as in1/4 pint of milk.It is recommended not to use softened water with baby formula or for people on low-sodium diets. If you are concerned about the quality of your drinking water supply ask your local stockist about the benefits of a Tapworks Drinking Water System.

Tapworks, Mill Road, Stokenchurch, Bucks HP14 3TPDirect Service Line: 0870 429 9019 Fax: 01494 484 312

www.tapworks.co.uk

As part of our policy of ongoing research and development, we reserve the right to alter design and specification without prior notice.Part no: 300505

Iss: 03/13

Documents

User and Installer Handbook - Williams & Co · PLANNING AND SITING THE INSTALLATION The installation of a water softener is relatively easy, but we recommend that this work is undertaken