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7/31/2019 User Experience 54
http://slidepdf.com/reader/full/user-experience-54 1/25
User experience design refers to the user’s overall experiencewhen interfacing with a system or a product. This system could
a web site, web application or desktop application. This type of
design focuses on the user satisfaction and providing a betterproduct and services.
The idea of my user experience design is to create a moreuser-friendly library web site for the students in the American
University of Sharjah. The project starts by addressing thepersonas which define the problems faced by a number ofstudents who are using the library web site. Then comes the
ideas for the ideal solutions for these problems.UX Rawan Mahmood / 27884 / DES 300 / Prof.Gaurang Desai / User Experience Design Project / Fall 2010
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Personas
Unood (19, Design Management, Sophomore)
• Education oriented, willing to explore around the library and wander through the collections offered.• She is quickly put off or bored if the process of accessing the sources gets too complicated and con-
fusing. Therefore, she prefers a user-friendly and easy experience at the library.• Very able to manage her time in which her efforts are distributed to satisfy her 5 courses.• She is very focused and interested in finding out the integration or link between design and manage-
ment as a discipline.• She is now getting to know the library’s sources through her friends and group colleagues but feelsvery left out because she basically spent her freshman year grounded in her design school only aware of
there resource offerings.• As a sophomore, she is still unaware of the library’s offerings in terms of their collections and thephysical, human and online resources.• Unood uses the library to socialize and meet her friends after classes. She prefers to meet up withher colleagues for their projects in the quite area or the presentation rooms as they hold a more conve-
nient environment for studying.
Unood’s sophomore level courses require group efforts and lots of research. She sometimes struggles to
find the most appropriate and sufficient information to support her researches. For example, her secondyear design management courses require that she finds the link between design and business and relateand interpret it in her research and other assignments. She asks the librarians for specialized help butthey are unable to effectively provide her with the most efficient and useful resources that will respond to
her requirements, and one of the librarians recommends that she uses the subject guides on the librarywebsite which are specified towards the majors. Unood goes to the library website and finds the subjectguides, yet no specific design management subject guide was found. She even tried accessing the
design subject guide and to her disappointment found that the guide only contained search keywords, keydatabases, and core journals, no information was presented about the major itself or the books that dis-cussed design management as a field itself.
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Personas
Ayman (18, Computer Engineering, Freshman)
• Sociable• Amply uses technological devices, such as Iphone.• Not focused• Unsure of discipline• Asks around the old students in university•
Free time (still not stressed out)• Outgoing• Takes the basic courses : Math, Physics, NGN 110, chemistry, Writing 101
Ayman missed the peer review class for his WRI101 writing course so the professor asked him to visit thewriting center so they review the draft for him. He did not know about this center and had not heard of it
from any of the older students he tends to socialize with because they do not use it much as well, some ofthem also had no idea where it was located.Ayman tried to visit the library website in order to find any information about the whereabouts of the centerbut he found the website extremely hard to navigate and finding information about the writing center was
extremely difficult, it was not listed on the home page or in any of the drop down menus either. He gave upand decided to go to the library and try to figure out for himself the whereabouts of the center. This provedto be an even harder task for him as he walked around aimlessly unable to locate the center or find any
clear directions about its whereabouts.
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Personas
(Reina ,19, Civil Engineering , Junior)
• Time management is an important aspect in her academics• Sure of her discipline (Civil Engineering)• Familiar with the basic facilities in the library• Has a lot of friends• Takes courses in civil engineering
Reina has an important project coming up and she needs the aid of some specific technical journalsin order to understand some concepts and use some of them in her upcoming work. She triessearching through the database search available on the homepage of the library website but shefound that working with the database search was quit complicated and she had to access the entire
journal instead and as she had to plow through journal after journal to receive her information whichmeant she spent hours searching for the information she needed.
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Personas
Fadi (17, International Studies, Freshman)
• Interested in his new major.• Quite overwhelmed by the university scene, quite shy.• Knows a few older students at university.• Is taking general courses, including WRI101 and WRI102 that require research.• Is not comfortable with the library resources or facilities.
Fadi had to complete some research for her WRI101 paper, he decided to go to the
library and conduct his research. After asking some of his older friends about thewhereabouts of the library he went there.After Fadi reached the library he remembered her friend’s words that the second floor
contained most of the books that would help her in his research so he went there. Afterreaching the second floor; he was overwhelmed by the number of shelves and booksand had no idea how to start his search and where the relevant books would be.
Fadi was quite shy to ask a librarian or any of the other people or assistants at thelibrary, and he couldn’t see any of his friends around so he decided to access thelibrary website from the one of computer stations to check where and how to find therelevant books for his topic. It took him a while to find the “How Do I” service which
then kept transferring him from page to page to teach him how to find the books on theshelves. This search was tedious and he had to waste a lot of time moving from onepage to another to finally find the information he needed which was well hidden and
scattered in multiple places.
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SURFACE PLANE
Color
Typography
Images
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Typography
Bell MT Regularis the AUS website logo
ATFutura Maxi-Light
is the “encore” typeface
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R : 35
G : 31
B : 32
R : 123
G : 147
B : 97
R : 57
G : 83
B : 164
R : 110
G : 160
B : 143
R : 214
G : 138B : 42
R : 242
G : 101B : 35
R : 12
G : 120
B : 190
R : 200
G : 201
B : 49
R : 85
G : 84
B : 143
R : 35
G : 31
B : 32
Color Palettes
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Images
Only one image is used on the
library website to give it more of
a serious and acadeic look.
The banner contains a collage of
images of books, interior andexterior of the library.
Dierent typeface colors are used
to emphasize the layout.
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Skeleton Plan
Quick Search
Banner Logo
Quick Search
Quick Links Hours
News & Events
Featur ed Resour ce
Human , Physical ,and Online Resour ces
Website Copy r ights
Quick Links
Libr ar y infor mation Student Recor ds
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Skeleton Plan
3 layers of Navigation
Linear Diagram
Dropdown Lists
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Library goals:
-To support undergraduate course curriculums.
-Connect students, faculty, & outside resources.
-Provide students with all resources required to optimize learning. User goals:
-Attain easy access to resources online.
-Provide a link between the physical library and students.
Design goals:
-Connect course lectures and library resources online.
-Facilitate access to physical facilities online.
-Decrease information layers to provide information cearly.
-Improve searches to provide optimal results fast.
-Inform students about library & its facilities/resources in a clear manner.
-Provide clear links to all facilities online.
Strategy
-Improve webiste efficiency & enhance the learning experience at AUS.
-Gain fast, efficient means of accessing information.
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Liked Disliked
Known
Unknown
My Record
Encore
Citing Resources
e-Books
Hours
Database By Subject
Featured Resources
Other Databases
RSS FeedsNews
Available Computers
Learning Moudles
Subject Guids
Online Library Resources
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Making the Librarywebsite user friendlyand easier for theStudent to use.
Improve
Navigation
Make it easier for
the user to searchaccording to theirmajors.
Improving the
search methodfor the students
Provide the website
with new services
Library Room
Reservation
Chatting with
Librarian
Remove somedropdown lists andkeep the importantones
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Home iLearn My AUS Comment
2010 University Library | American University of Sharjah, www.aus.edu
Search by Subjet
Ask a Librarian My Record Contact US Site Map
Join Us..
SearchSERVICES
Available Computers
Writing Center
Study Room Reservation
Computers & Laptops
Recomend a Material
How Do I ..?
Faculty
About US
Library Guid
News & Events
Google Search
New Items..
Easy Search JournalsDatabasesBooks Other..
Search here for book, DVDs, and more..
Quick Links
Study Room Reservation
Writing Center
Available Computers
HoursRegular Library Hours
Sun - Wed 7:30am - midnightThursday 7:30am - 5:30pmFriday 2pm - 10pmSaturday 11am - midnight
Click for more hours
Surface Plane
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Home iLearn My AUS Comment
2010 University Library | American University of Sharjah, www.aus.edu
Search by Subjet
Ask a Librarian My Record Contact US Site Map
Join Us..
SearchSERVICES
Available Computers
Writing Center
Study Room Reservation
Computers & Laptops
Recomend a Material
How Do I ..?
Faculty
About US
Library Guid
News & Events
Google Search
New Items..
Easy Search JournalsDatabasesBooks Other..
Search here for book, DVDs, and more..
Quick Links
Study Room Reservation
Writing Center
Available Computers
HoursRegular Library Hours
Sun - Wed 7:30am - midnightThursday 7:30am - 5:30pmFriday 2pm - 10pmSaturday 11am - midnight
Click for more hours
Banner
Hours
News & Events
Logo
Human ,Physical ,
& OnlineResources
Human ,Physical ,& OnlineResources
Quick Links
Quick Search
New Items
Website Copy rights
socialnetworking
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Home iLearn My AUS Comment
2010 University Library | American University of Sharjah, www.aus.edu
Search by Subjet
Ask a Librarian My Record Contact US Site Map
Join Us..
SearchSERVICES
Available Computers
Writing Center
Study Room Reservation
Computers & Laptops
Recomend a Material
How Do I ..?
Faculty
About US
Library Guid
News & Events
Google Search
New Items..
Easy Search JournalsDatabasesBooks Other..
Search here for book, DVDs, and more..
Quick Links
Study Room Reservation
Writing Center
Available Computers
HoursRegular Library Hours
Sun - Wed 7:30am - midnightThursday 7:30am - 5:30pmFriday 2pm - 10pmSaturday 11am - midnight
Click for more hours
R: 110
G: 160B: 143
R: 115
G: 16B: 22
R: 58
G: 84
B: 164
R: 111
G: 122
B: 149
R: 191
G: 175
B: 155
R: 255
G: 255
B: 255
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Home iLearn My AUS Comment
2010 University Library | American University of Sharjah, www.aus.edu
Search by Subjet
Ask a Librarian My Record Contact US Site Map
Join Us..
SearchSERVICES
Available Computers
Writing Center
Study Room Reservation
Computers & Laptops
Recomend a Material
How Do I ..?
Faculty
About US
Library Guid
News & Events
Google Search
New Items..
Easy Search JournalsDatabasesBooks Other..
Search here for book, DVDs, and more..
Quick Links
Study Room Reservation
Writing Center
Available Computers
HoursRegular Library Hours
Sun - Wed 7:30am - midnightThursday 7:30am - 5:30pmFriday 2pm - 10pmSaturday 11am - midnight
Click for more hours
Typefaces
For the Logo : Bell MT Regular
For the Primary Icons :Trajan Pro.
For the Secondery Icons :Helvetica.
Interface
Auto Dropdown Lists.
Quary
Botton
Font Size
For the Logo : 30 Pt
For the Primary Icons : 16 pt.
For the Secondery Icons : 9pt.
For the bar under the banner : 10 pt.
For the list in the QuikSearch area : 12 pt.
Copyrights bar: 10 pt
For the Hours list : 9 pt.
For the Social Networking Area: 13 pt.
For the Google tab : 8 pt.
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Home iLearn My AUS Comment
2010 University Library | American University of Sharjah, www.aus.edu
Search by Subjet
Ask a Librarian My Record Contact US Site Map
Join Us..
SearchSERVICES
Available Computers
Writing Center
Study Room Reservation
Computers & Laptops
Recomend a Material
How Do I ..?
Faculty
Google Search
Easy Search JournalsDatabasesBooks Other..
Study Room Reservation
Writing Center
Available Computers
HoursRegular Library Hours
Sun - Wed 7:30am - midnightThursday 7:30am - 5:30pmFriday 2pm - 10pmSaturday 11am - midnight
Click for more hours
D: 770.59 PX
D : 5 6 1 . 8
1 P X
W:186.291 Px
H:82.704 PxW:158.164 PxH:82.8.1 Px
W:158.164 PxH:82.8.1 Px
W:158.164 PxH:82.8.1 Px
H:13.293Px
W:145.869 Px
H:25.793Px
H:7.16 Px
H:7.16 Px
H:7.16 Px
W:777.089 PxH:561.814 Px
W:145.869 PxH:25.793Px
W:145.869 PxH:25.793Px
W:145.869 PxH:25.793Px
W:262.5PxH:17.031 Px
W:174.081 Px
H:181.389 Px
H:233.551 Px
H:7.16 Px
H:2.82Px
H:23.083Px
W:146.012PxH:53.577 Px
W:24.598Px
H:22.962Px
W:24.598Px
H:22.962Px
W:24.598Px
H:22.962Px
W:145.869 Px
H:25.793Px
W:145.869 Px
H:25.793Px
W:97.585Px
W:6.687 PxW:6.687 Px
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Proposed Structure
AUS Library HomePage
Search About UsServices How Do I ..? FacultySearch By Subject
Encore
Books
e-Books
Databases
Journals
Articles
Course Reserves
DVDs
By Subject
By Title
Architecture & Design
Arabic & Translation Studies
Bussiness & Management
Engineering
International Studies
Language & Literature
Mass Communication
Sciences
Arabic Studies
Translation Studies
Architecture
Art History
Design
Film Studies
Islamic Art & Architecture
Accounting
Econimics
Government Documents
Management
Marketing
Civil Eng.
Mechanical Eng.
Electrical Eng.
Computer Eng.
Chemical Eng.Computer Science
History
Philosophy
Political Science
Psychology
Education
TESOL
Language Literature
Women Studies
Mass Communication
Film Studies
Journalism
Environmental Sciences
Physics
Mathmatics
Biology
Chemistry
Statistics
Available Computers
Writing Center
Library Room Reservation
Computers & Laptops
Recomend a Material
Installed Softwares
Borrow a Laptop
Recomend a Book
Recomend a DVD
Others..
Study Room
Presentation Room
Seminar Room
Citing Sources
Borrow a Book
Printing & Photocopying
Learning Modules
Wireless Access
Off-Campus Access
FAQs
Ground Floor
First Floor
Unerstand a Library Record
Searching by Author
Searching by Title
Searching by Keyword
Using MyLibraryRecord
Reserving Library Material
Circiulation Desk
Polices
Building Information
Rss feeds
Building Exterior
Building Process
Building Interior
Ground Fl
1st Fl
2nd Fl
Borrowing
Collection Development Policy
Department Liaisons
Course Reserves
Streaming Video
Copyright
Instruction
Interlibrary Loan
Suggest a Material
Linking to Resources
Better Student Papers
Unerstand a Library Record
Searching by Author
Searching by Title
Searching by Keyword
Using MyLibraryRecord
Reserving Library Material
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Library Rooms ReservationLibrary Rooms Reservation
• Go to AUS library Homepage “ http://library.aus.edu “
• Go to the Services section.
• Click on the Library Room Reservation.
• A new window will open that contains a simple description about how to reserve a room besides some rules.
• The user will click on “ Reserve a Room” icon.
• A new window will open which contains a timetable for the Library Room Reservation Service.
• The user will choose one of several types of rooms: Study, Presentation, Seminar, Media rooms.
• The user will make his/her selection according to the time that the group will meet in.
• Then a new window will open which contain a quick form. The user should add his ID and at least one more ID.• Click on confirm.
• The user and the other group members will receive a confirmation email from the system.This email includes the
Room number and the time that it will be available for this group.
Task Analysis
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Task Flow
AUS LibraryHome Page
ServicesLibrary Room
ReservationStudy Room Media RoomPresentation Room Seminar Room
Book a roomaccording tothe time
User ID and atleast one more ID
Form
Timetable
Library Rooms Reservation
User Name& Password
Submit
System Action
User Action
Decision
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Library Rooms Reservation
Wire Frame
Logo
Services
Search
How Do I ..?
Faculty
About Us
New Features
News & Events
Library Survival Guid
My RecordAsk a Librarian Contact Us Site Map
Search By Subject
Arabic & Translation Studies
Architecture & Design
Business & Management
Course Listing
Engineering
International Studies
Language and Literature
Mass Communication
Sciences
Easy Search
Encore
Searchhereforbooks,DVDs andmore
Articles Journals Databases CourseReserves
Join Us..
Google Sreach
BorrowaBook
CitingSources
LearningModules
Printingand Photocopying
Wireless Access
OffCampus Access
FAQs
AvailableComputers
WritingCenter
Library RoomReservation
Computers & Laptops
RecomendaBook
TEXT
Home iLearn My AUS Comment
2010University Library | AmericanUniversity ofSharjah,www.aus.edu
Logo
Faculty
About Us
News & Events
Library Survival Guid
My RecordAsk a Librarian Contact Us S ite Map
Google Sreach
TEXT
Home iLearn My AUS Comment
2010University Library | AmericanUniversity ofSharjah,www.aus.edu
Library Room Reservation
8: 00 9: 00 10:00 11:00 12: 00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00
Room1
Room2
Room 3
Room 4
Room 5
Room6
8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00
Room1
Room 2
Room 3
Room4
Room5
Room 6
Room7
Room8
Room9
Room10
Study Rooms
8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19: 00 20: 00
Room1
Room 2
Room 3
Room4
Presentation Rooms
Media Rooms
8: 00 9: 00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19: 00 20: 00
Room1
Room 2
Seminar Rooms
Logo
Faculty
About Us
News & Events
Library Survival Guid
My RecordAska Librarian Contact Us SiteMap
GoogleSreach
TEXT
Home iLearn My AUS Comment
2010University Library | AmericanUniversity ofSharjah,www.aus.edu
Login
User ID
Password
Submit
Logo
MyRecordAsk a Librarian Contact Us S ite Map
GoogleSreach
Home iLearn My AUS Comment
2010University Library| AmericanUniversity ofSharjah, www.aus.edu
Group Member IDs
Submit
Logo
MyRecordAsk a Librarian Contact Us S ite Map
GoogleSreach
Home iLearn My AUS Comment
2010University Library| AmericanUniversity ofSharjah, www.aus.edu
LibraryHome
NewSearch
LibrarySurvivalGuid
Confirmed
More..
User1
User2
User3
User4
Please check your email to see the reservation status..
LibraryHome
NewSearch
LibrarySurvivalGuid
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Library Rooms ReservationLibrary Rooms Reservation
Scenario
Leya is a fourth year business student. Her major is marketing and she is focused on her seniormajor courses. In one of her courses (Marketing 401) Leya and her group members have agroup project and presentation which is due at the end of the semester. In order to meet the
group members regularly meet in one of the study rooms in the library. The used to find freestudy rooms but in the last month of the semester it is hard for them to find a free study room.Leya as a group leader and in charge to finding a place for the meeting, she usually wastes her
time going to the library and looking for a free study room.
The modified made Leya’s life easier because now she can book a study room online. Underthe “Services” icon there is a link for the room reservation. By clicking on this link Haya will see
a table that includes the available study rooms and the time for booking. She will choose thestudy room according to the group meeting time. She has to fill a quick form with her ID and atleast another one ID because it is not allowed to book the study room for one student. Then the
system will send Haya and the other group member an email to confirm the reservation status.This email will contain the study room number and the time of the reservation.