Business Internet Banking

User guide for the Mobias Token application

Ghid de utilizare aplicație Mobias Token

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Contents

Foreword ................................................................................................................................................ 3

General rules of security and use. ........................................................................................................ 3

Downloading of the Mobias Token application .................................................................................... 3

Activation of the Mobias Token application ......................................................................................... 4

Generation of One Time Password for login ……………………………………………………………..... 5

Generation of One Time Password (OTP) for authorization …………………………………………….. 5

Blocking of the MobiasToken application ............................................................................................ 7

Unblocking of the Mobias Token application....................................................................................... 7

Synchronization of the Mobias Token application .............................................................................. 7

Change of PIN code of the MobiasToken application ......................................................................... 7

Loss or theft of the portable device on which the Mobias Token application was installed. ........... 8

Support service ...................................................................................................................................... 8

Ghid de utilizare aplicație Mobias Token

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Foreword

Dear User, in this Guide, You can find detailed information about the functioning and use of the application Mobias Token for Business Internet Banking Service (BIB Service). The Mobias Token Application represents the installed Soft Token on the digital device of the User, which generates One Time

Passwords (OTP) for access and authorization. Their generation algorithm guarantees the unique character of the One Time Passwords. The Mobias Token Application with an unique serial number, can be assigned only to one Authorized User, which

allows his/her identification into the BIB.Service. The Mobias Token Application of the CB “Mobiasbanca – Groupe Societe Generale” SA can be used only for Business Internet Banking Service.

General rules of security and use

In order to assure the high level of security of the Mobias Token Application, you shall follow the next rules of use: - For the use of the Mobias Token Application, it is necessary to set up the PIN Code composed of 4 alphanumeric

characters, which will be used at every login. - Do not hand over the portable device and the PIN Code of the application to third parties.

- Do not write/save the PIN Code on a paper support, on the internal storage of the device where the application was installed, or on the cover of the portable device, etc.

- Use complex blocking settings of the device on which the Mobias Token Application was installed, i.e. setting a minimal blocking time, use of the passwords or other blocking methods.

- Do not install applications of unknown origin on the device where the Mobias Token was installed. - If you use the device, on which you installed the application, use secure (Wi Fi) sources in order to access to the internet

network.

- Install secure applications on the device on which the Mobias Token Application was installed. - Do not install the Mobias Token Application on a rooted device – a device that allows user to have access permission to

operational subsystems.

Downloading of the Mobias Token application

If you are registered as an Authorised User, with the access type soft Token - it is necessary to download and install the Mobias Token application on your mobile device. Actions:

1. Depending on the operating system of you mobile device, access the following Internet portal:

Operating system

Internet Portal

Internet portal icon on the screen of your mobile device

iOS App Store

Android Play Store

2. Fiind the Mobias Token aplication (Icon) into the mentioned portals.(Img.1)

Attention! Application can be downloaded and used from devices which meet the following technical conditions:

Operating system: Android 4.1. (and higher) iOS 8.0. (and higher)

Camera.

Geolocation.

3. Install the Mobias Token application on your mobile device.

Image 1

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Activation of the Mobias Token application

In order to use the Mobias Token Application, it is necessary to set up the person from the Subscriber Structure of the BIB Service as an authorized User with the access type – Token Application. During the setting up process of the User, a message containing the generated user code by the BIB service, will be sent on the indicated phone number.

Actions:

1. Log in on the Business Internet Banking Service page - business.mobiasbanca.md. (Img. 2)

2. Click the link „Soft Token”.

Image 2 3. In the window appeared enter the User Code

received on email and press the “Submit” button.

(Img. 3) 4. The service will send the Soft Token activation

password on the email. You should check the email

Attention! The Soft Token activation password is valid only 5 minutes from the reception on the email.

Image 3

5. Enter the Soft Token activation password in the indicated field of the service (on the computer/laptop, etc.) and press the “Next”

button; (Img. 4).

Image 4

6. Enter the Mobias Token application, installed on the portable device.

7. Select the scan image menu from the application “Scan image for activation”. (Img.

5)

Image 5

8. Scan the first image generated by the service. (Img. 6)

9. In accordance with the scanned image, the application will generate the Device Code (Img.7)

10. Enter in the field of the service page the generated Device Code. (Img. 7) Press the “Submit” button.

Image 6 Image 7

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11. The application will generate the second image 12. Press the button “Scan the second image”,

from the application. Scan the second image

generated by the service. (Img. 8).

Image 8

13. The application will request the setting of the PIN Code (Img. 9)

14. Set the PIN Code, containing the 4 alphanumeric

characters. 15. Re-enter the PIN Code. Press the “OK” button

(Img. 9). If your protable device has the fingerprint scanner, application will ask you to activate the biometric protection, thus you will be able to use this option – to apply the fingerprint on the scanner instead of PIN code insertion.

- Presss the button: Yes – if you choose to activate the biometric

protection. Apply the fingerprint on the scanner.

No – if you do not want to use this option.

16. The application will generate the One Time password (OTP), containing 6 figures. (Img. 11).

17. Enter this password in the “One Time password

(OTP)” field of the service page and press the “Submit” button. (Img. 8).

Note!

When setting the PIN Code, use random letters and numbers (not consecutive ones). If the chosen PIN Code will contain identical consecutive numbers and letters - the application will warn the user.

When installing the application it will ask permission to acces some functionality of your device – allow permission for successful finalisation of the installing process.

Image 9 Image 10

Image 11

18. The Mobias Token Application is ready to use. Press the Login button, in order to access the service page. (Img. 12)

Image 12

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Generation of One Time Password (OTP) for login

The access to the BIB service can be possible only using the One Time Password (OTP) generated by the Mobias Token Application. Actions:

1. Open the Mobias Token Application. Select the “Login” option. (Img 13)

2. Enter the PIN Code set up earlier and press the “OK” button or apply the fingerrpint on the scanner if you activated the biometric protection. (Img 13)

3. The application will generate the One Time Password (OTP) for login (Img 14)

Note! Any One Time Password (OTP) generated by Mobias Token application will be valid during 60 secconds from the generation. The Remaining

validity time of the OTP is reflected on the bottom of the screen by a horizontal scrolling line.

Image 13

Image 14

Generation of One Time Password (OTP) for authorization Within the BIB Service use, the Authorized Users with signature rights will need One Time Password (OTP), in order to authorize the operations. Actions:

1. Open the Mobias Token Application. 2. Select the option:

- “Authorization – Numeric Code” for the entering of the identificator code from the authorization page of the transfer/instruction/etc (Img. 15).

- Or “Authorization – QR Code” – to scan the QR Code from the authorization page of the transfer/instruction/etc (Img 15).

Image 15

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3. Based on selected options: enter manually identificator’s numeric code into the Mobias Token application, or scan the QR Code (Img. 14).

4. Enter the PIN Code and press the OK button (for both options) or apply the fingerrpint on the scanner if you activated the biometric protection. (Img 16)

Image 16

5. Application will generate the one time password (OTP) for authorization. (Img. 17).

Image 17

Blocking of the Mobias Token application

The blocking of the Mobias Token Application can be done:

- Involuntary: In case of five consecutive times of PIN code wrong entering - the Mobias Token Application will block automatically. At each

entering of the wrong PIN code, the Mobias Token Application will display the following message – „The validation of the PIN code failed. Tries remaining: X”, where X, is the

number of the remaining attempts (Img. 18). To repeat the entering of the PIN code – touch the screen on every part of its surface. On 5th wrong entering attempt, application will display the „0” (zero)

remaining attempts.

Image 18

- At the User request: In case of necessity to block certain Mobias Token Application, will be necessary to contact the BIB.Support service, and

to present all required information by service operator.

Unblocking of the Mobias Token application

- In case of involuntary blocking: After the 5th attempt of PIN code wrong entering,application Mobias Token will generate wrong one time passwords. To

unblock it, is necessary to: 1. To quit the Mobias Token application; 2. To sign in repeatedly and enter the correct PIN code.

In case you forgot the PIN code, it is necessary that the Subscriber Administrator to contact the BIB.Support service.

- In case of User’s blocking request:: The unblocking of the Mobias Token Application can be requested at the BIB.Support service and only by the Subscriber Administrator. Before unblock requesting, make sure that you have all the information about the Authorized User, whose Soft Token will be unblocked and the identification password held by the Administrator.

Synchronization of the Mobias Token application

Within the use of the Mobias Token Application, it can occur that the Business Internet Banking Service does not accept the generated One Time Password (OTP) for login or authorization. This means the desynchronization of the Mobias Token

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Application – the difference between the application’s time parameters and those of the Business Internet Banking Service. In order to use it, the Mobias Token application needs to be synchronized. Actions:

1. Enter the menu “Settings” / “Offline time synchronization” (Img. 19)

2. In the appeared window, indicate/correct the Hour/Date of the server (if it is the case). The server hour has to be set up as GMT+0 (Greenwich Mean Time)

3. Press the “OK” button.

Note! In the settings of the mobile devices, specially mobile phones, the time data are set by default, based on the mobile operator data and do not need to be reset.

Image 19

Change of the PIN Code of the Mobias Token application Within the use of the Mobias Token Application, the necessity of changing the previously set up PIN Code of the Token Application can occur. Actions:

1. Enter the menu “Settings” / ”Change PIN Code”; (Img. 20 )

2. In the appeared window, enter the current PIN Code, the new PIN Code, and confirm it

by repeated entering. 3. Press the “OK” button. Make sure the PIN

Code has been changed successfully – try to generate an One Time Password (OTP) and enter it into the BIB Service.

Note! When setting up the PIN Code, use random numbers and letters (not consecutive and/or identical).

Image 20

Loss or theft of the portable device on which the Mobias Token application was installed.

- Keep the portable device on which the Token Application was installed in maximum security and inaccessibility for third

parties. - If the loss or theft of the portable device occurred, contact immediately the BIB.Support service.

- Download the Mobias Token Application on another portable device. The Subscriber Administrator should request the unblocking of the previously blocked user. Repeat the activation actions described above.

Attention! When downloading repeatedly the Mobias Token Application, the previous settings are not saved. Resume the activation and

setting process described above.

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Support service

If doubtful situations, referring the use of the application Mobias Token, occur and are not mentioned in the current Guide or in case of security compromise of the Mobias Token application – request the support of the BIB.Support service.

Contacts of the BIB.Support service:

Tel.: +373 (22) 812 555

Email: business.support@mobiasbanca.md

Secure messaging service of the BIB service.