USER GUIDE INTEGRATED SHIPPING STARTS HERE · dedicated support line and customer team can give you all the advice you need. For all your UK and Worldwide shipping queries, please

FedEx. Solutions powered by people.

Enjoy enhanced solutions and greater visibility when managing your UK and Worldwide shipping on fedex.com

USER GUIDEINTEGRATED SHIPPING STARTS HERE

CONTENTS

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UPGRADE SOFTWARE SHIPPING GUIDE

FedEx is improving your shipping experience 4

FedEx® Billing Online 9More Online Tools 7

Summary of benefits 5

New invoice layout and payment details 10

More useful information 12

Optimising your time 6

FAQs 14

Real Time Visibility 8

Your new shipping label 11

How to get in touch Back Cover

FEDEX IS IMPROVING YOUR SHIPPING EXPERIENCE

New features and advanced solutions designed with you in mind

We are making some exciting changes on fedex.com to make it easier and quicker for you to manage both your UK and Worldwide deliveries. This upgrade ensures that you enjoy new features and a better shipping experience from the moment your parcel begins its journey, to the time it is safely delivered.

Integrated systems to support your business

This upgrade will make life easier when shipping and add valuable solutions to support your business. It will allow you to access more features, more services and additional benefits available through our shipping tools.

If you send domestic and international shipments, you will now have one integrated shipping platform. And if you only send domestic, you will now benefit from innovations FedEx has put in place for its international customers for many years.

We’re here to help

When you begin to use fedex.com, you may have questions about some of the new functions and features. However, our single, dedicated support line and customer team can give you all the advice you need.

For all your UK and Worldwide shipping queries, please ring:

02476 70 66 90 or email:

[email protected]

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One Customer Service Team, who can be contacted online via Chat, by email at [email protected] or by telephone on 02476 70 66 90.

View a Rate Quote for your Shipment (either on FedEx Ship Manager® or via the Get Rates and Transit Time tool online).

Use one account number for both UK and Worldwide shipments.

View, track and manage invoices at the touch of a button with FedEx® Billing Online. You can also set up email alerts, download invoice data and make single cheque or BACS payments if you ship both within the UK and internationally.

Gain access to more FedEx online automation tools, including FedEx Advanced Tracking. Specific features include real-time shipment tracking notifications and customised reporting, making both UK and Worldwide deliveries more visible and easier to monitor.

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SUMMARY OF BENEFITSAdded extras for youIntegrating our systems means greater benefits to you with additional features to help you do your job more efficiently.

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OPTIMISING YOUR TIMEon fedex.com

fedex.com gives you many more features and functions, so you can take full control of managing your inbound and outbound shipments.

Your fedex.com Login provides you access to all online tools, such as FedEx Tracking and FedEx Billing Online. These tools allow you to view and receive important real time information concerning your deliveries and more effectively manage your admin tasks.

Enhanced features

FedEx Ship ManagerTM at fedex.com is designed to make your job easier by giving you a higher degree of control. For the first time you will be able to track, monitor and access intelligence about UK and Worldwide shipments through a single system. You will be able to view a rate quote, complete return shipments and there will be a different label format that carries your unique reference number.

FedEx Ship ManagerTM Lite is a simplified tool that helps you process single-piece, non-Freight outbound shipments. A good choice when you ship less frequently.

Quick and easy shipping with FedEx Ship ManagerTM Lite.

MORE ONLINE TOOLSGet Rates and Transit Times

Login to ’Get rates and Transit Times’ on the roll-over navigation menu under ’Ship’.Select your origin and destination, then enter your shipment details to receive transit times and your rate quote for the shipment.

Find FedEx Locations

Click on ’Find locations’ on the roll-over navigation menu under ’Ship’. Find out where your nearest FedEx station or drop-off point for domestic and/or international shipments is.

FedEx Mobile

The power of FedEx at your fingertips. Get rates, schedule a pickup, create a shipment and track it afterwards directly from your smartphone. Get the app via www.fedex.com/gb/mobile/Take full control of your shipments, returns and rate quotes with

FedEx Ship Manager at fedex.com.

REAL TIME VISIBILITY

FedEx Tracking – visibility at your fingertips

FedEx Tracking is a free tool that provides real time tracking information and email alerts for both UK and Worldwide shipments. It gives a complete overview of all of your deliveries wherever you log on – at the office, at home, or on the go – providing a consolidated status of all inbound and outbound shipments, with the ability to create tracking notifications based on shipment status.

Access is extremely easy and secure. Simply visit fedex.com/gb and select the tab – TRACK – at the top of the screen and then click on FedEx Tracking to progress.

Clever features put you in the driving seat:

Covering both UK and Worldwide shipments

Track shipments without a tracking number

Gain a consolidated status report of all inbound/outbound and third-party payer shipments, including those that are multi-piece

Automatically receive notifications about exceptions, proof of delivery

and more

Control your supply chain by managing inventories and returned goods more efficiently and by keeping customers informed about significant and actionable shipping advice

Share and exchange shipment information with those approved to receive via FedEx InSight®. Your authorisation can be withdrawn at any time

Visit www.fedex.com/gb/fedextracking/

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FEDEX® BILLING ONLINEFedEx Billing Online is a web-based tool allowing you to view and track invoices, download invoice data and create payment instructions, all at the touch of a button. Invoices are typically available online within 24 hours after being issued.FedEx Billing Online is a secure, one-stop shop for viewing and tracking shipment data and is fully integrated into the billing tool. You can even manage several accounts under a single user ID.

Simply go to fedex.com/gb, select the Manage My Account tab and click on “view /pay bills online”.

One-stop shop benefits around the clock.

Covering both UK and Worldwide shipments.

View, track and manage

invoice details (with a simple approval/payment process)

Access invoices 24/7 –

when you can, wherever you are

Search by specific invoice

reference or shipment/AWB tracking number, one at a time or in batches

Enjoy the freedom of managing

and controlling your own account

Consolidate invoices to create a

single remittance advice for offline payments or create individual remittances to accompany it

Receive email alerts to notify you that a new invoice has been issued

Download invoices in .pdf, .xml, or

.csv formats, as well as printing them


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NEW INVOICE LAYOUT AND PAYMENT DETAILSYour UK invoice layout will change to give you more visibility.If you ship both within the UK and internationally, you will still receive separate invoices but you can now make a single payment by cheque or BACS if you wish. N.B. Direct debit and credit card payments will still be taken separately.

Please remember that you will need to update your payment details with the FedEx new billing address and payment details, which can be found at the top and bottom of your invoice respectively. Visit www.fedex.com/gb/account/fbo

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UPGRADE SOFTWARE SHIPPING GUIDE UPGRADE SOFTWARE SHIPPING GUIDE

• Contact numbers

YOUR NEW SHIPPING LABELYou can now use the same label for your UK and Worldwide shipping

• Label applied to each individual package

• Your unique 12 digit tracking number

• Shipper address

• Ship date and shipment weight

• Shipping service associated with the label

• A - shipment service AR - shipment sort region 040 - delivery depot

Please note: we may need to install a new printer to support the new label layout. You will need to apply a label to each package that you send.

• Summary of charges

• More visibility now available as we will show you the breakdown of your discounts

• Your account number

• New billing address

3/12/2015 FedEx Ship Manager Print Your Label(s)

https://wwwdrt.idev.fedex.com/shipping/html/en/PrintIFrame.html 1/1

After printing this label:CONSIGNEE COPY PLEASE PLACE IN FRONT OF POUCH1. Fold the printed page along the horizontal line.2. Place label in shipping pouch and affix it to your shipment.Warning: Use only the printed original label for shipping. Using a photocopy of this label for shipping purposes is fraudulent and couldresult in additional billing charges, along with the cancellation of your FedEx account number.EXTRACT of FedEx UK Conditions of Carriage.Please read the complete version of our Conditions of Carriage which can be found at /gb/ukservices/services/terms.html1. APPLICATION 1.1 – These Conditions apply to the carriage of Shipments between specified locations within the United Kingdom and Ireland utilising the following services (if and where available):FedEx Next Day, FedEx Next Day by 9.00am, FedEx Next Day by 10.00am, FedEx Next Day by 12noon, FedEx Saturday, FedEx Saturday by 9.00am, FedEx Saturday by 10.00am, FedEx Saturday by12noon and FedEx Economy and the following services options (if and where available): reverse collections, third party collections, Book In Shipments and FedEx UK Paks. Please refer towww.fedex.com for the conditions of carriage applicable to international shipments carried by FedEx Express. 4. DANGEROUS GOODS AND ITEMS UNACCEPTABLE FOR CARRIAGE 4.4 – The followingitems are not acceptable for carriage to any destination unless otherwise expressly agreed in writing in advance with the Carrier: 4.4.1 – DANGEROUS GOODS; 4.4.2 – ANY TYPE OF LIVESTOCK,ANIMAL OR INSECT; 4.4.3 – EXPLOSIVES, FIREWORKS AND OTHER ITEMS OF AN INCENDIARY OR FLAMMABLE NATURE; 4.4.4 – RADIOACTIVE MATERIALS AND HAZARDOUS WASTE,INCLUDING BUT NOT LIMITED TO HYPODERMIC NEEDLES, SYRINGES OR MEDICAL WASTE; 4.4.5 – DRUGS WHICH REQUIRE A CONTROLLED DRUG LICENCE AS PRESCRIBED BY SCHEDULE 1OF THE CONTROLLED DRUGS (SUPERVISION OF MANAGEMENT AND USE) REGULATIONS 2006 AS AMENDED FROM TIME TO TIME OR THE DRUG KHAT; 4.4.6 – FIREARMS, WEAPONRY,AMMUNITION IMITATION FIREARMS OR PARTS THEREOF; 4.4.7 – PORNOGRAPHY AND/OR OBSCENE MATERIAL; 4.4.8 – PROPERTY THE CARRIAGE OF WHICH IS PROHIBITED BY ANY LAW,REGULATION OR STATUTE OF ANY COUNTRY FROM, TO OR THROUGH WHICH ANY SHIPMENT MAY BE CARRIED; 4.4.9 – SHIPMENTS WHICH MAY CAUSE DAMAGE TO OR DELAY OF OTHERSHIPMENTS, EQUIPMENT OR PERSONNEL; 4.4.10 – FOR ANY SHIPMENT WHICH IS TO BE CARRIED BY AIR ANY ITEM OR SUBSTANCE WHICH IS FORBIDDEN TO BE CARRIED ON A CARGOAIRCRAFT BY ANY APPLICABLE LAW OR REGULATION INCLUDING BUT NOT LIMITED TO THE REGULATIONS OF THE INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA); 4.4.11 – ANY ITEM ORSUBSTANCE PRESENTING A SIMILAR HAZARD TO THE ABOVE. 6. TRANSIT AND DELIVERY 6.1 – The Carrier reserves the right to route a Shipment in any way that it deems appropriate. SomeShipments may be consolidated or forwarded by the Carrier for transportation on third party vehicles or air carriers as the Carrier may determine in its sole discretion. 6.2 – Shipments are delivered tothe Recipient’s address unless agreed otherwise. There is no obligation to deliver a Shipment to the Recipient personally. The Carrier may deliver to someone other than the person or entity named onthe Shipping Document. 7. PACKAGING AND MARKING 7.2 – The Shipper shall ensure that every Shipment (and where a Shipment consists of more than one parcel, package or container every suchitem) is legibly and durably marked with the full name and address of the Recipient including without limitation, building number, street name, city and postcode and in accordance with the Carrier'srequirements as notified in writing to the Shipper from time to time. 8. REFUSAL AND INSPECTION OF SHIPMENTS 8.2 – The Carrier may, at its sole discretion, or upon request of the competentauthorities, open and inspect any Shipment without notice at any time and shall incur no liability of any kind therefore. 11. MONEY BACK GUARANTEE POLICY Please see our FedEx UK Conditions ofCarriage for details. 12. LIABILITIES NOT ASSUMED 12.1 – NOTWITHSTANDING CONDITION 13.2 THE CARRIER SHALL HAVE NO LIABILITY WHATSOEVER AND HOWSOEVER ARISING (AND FORTHE AVOIDANCE OF DOUBT INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, GROSS NEGLIGENCE OR WILFUL ACTS OR OMISSIONS) IN RESPECT OF: 12.1.1 – INDIRECT,SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE; 12.1.2 – ECONOMIC LOSS, LOSS OF MARKET, LOSS OF USE, LOSS OF REVENUE, LOSS OF PROFIT OR LOSS OF GOODWILL IN EACH CASEWHETHER DIRECT OR INDIRECT; OR 12.1.3 – IN RESPECT OF HM CUSTOMS AND REVENUE DUTIES OR OTHER TAXES OF WHATEVER KIND RAISED AGAINST ANY SHIPMENT OR PARTTHEREOF. 13. LIMITS OF LIABILITY 13.1 – Notwithstanding anything to the contrary in these Conditions the Carrier’s liability for death or personal injury caused by its negligence or for fraud is notlimited. 13.2 – Except as otherwise provided in these Conditions the liability of the Carrier in respect of claims for loss, misdelivery, late delivery, non delivery of or damage to goods comprising theShipment howsoever sustained shall in all circumstances be limited to the lesser of: 13.2.1 – the value of the Shipment or part Shipment actually lost, misdelivered, not delivered, delivered late ordamaged which in respect of new goods shall be the cost to the owner and in respect of all other goods the reasonable secondhand value of the Shipment (taking into account fair wear and tear andreasonable depreciation applicable to the Shipment but, in any event, not less than 25% (twenty five percent) annual depreciation); 13.2.2 – the cost of repairing any damage or of reconditioning thegoods; or 13.2.3 – £12 (twelve pounds) per kilo calculated on the actual gross weight of the Shipment (or where part of the Shipment only is lost, misdelivered, not delivered, delivered late or damagedcalculated on the gross weight of that part) or such higher amount if the Shipper has agreed in advance to pay for Enhanced Transit Liability in accordance with Condition 14. 10. 16. Claims Allclaimsmust be made within strict time limits. Please see our FedEx UK conditions of Carriage for details. 21. DATA PROTECTION 21.5 – By submitting personal data to the Carrier the Shipper consentsto: 21.5.1 – the Carrier using this data for the purpose of the Carrier (or its agents or subcontractors) performing their obligations in providing its service; 21.5.2 – the Carrier, in its sole discretionsharing this personal data with (i) FedEx Corporation, its subsidiaries and/or branches which may be located either inside or outside the EEA (by way of example, including Federal Express Europe Inc,Federal Express Corporation and FedEx Corporation which are companies registered in the United States and with operations located around the world) (‘FedEx Group’); 21.5.3 – Third party serviceproviders such as agents or subcontractors of the Carrier (‘Third Party Contractors’). 22. GENERAL 22.7– The Contract and these Conditions shall be governed by English law (save where both partiesare domiciled in Scotland or Northern Ireland where local law shall apply) and the Courts of the country where the Carrier has its principal place of business shall have exclusive jurisdiction in respectof any dispute between the Carrier and the Shipper and/or owner of or persons interested in any Shipment.

NameCompanyAddress

CITY, POSTCODEGB

From: 00000000000NameCompanyAddressCity, PostcodeGB

• New bank details

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New, more detailed package status scans will be available to you


SHETLAND & ORKNEY

WESTERN ISLES

CHANNEL ISLANDS

ISLE OF MAN

SCILLY ISLES

PETERHEAD

ABERDEEN

DUNDEEGLASGOW

EDINBURGH

NEWCASTLE-UPON-TYNE

CARLISLE

LEEDS

MANCHESTER

BIRMINGHAM

CARDIFF

LONDON

TRURO

BELFAST

INVERNESS

PREVIOUS SCAN STATUS NEW SCAN STATUS

ADDRESS QUERY INCORRECT ADDRESS

BOOK IN OR NO ACCESS TO SITE FUTURE DELIVERY REQUESTED

CONSIGNMENT CANCELLED SHIPMENT CANCELLED BY SENDER

CONSIGNMENT DATA RECEIVED SHIPMENT INFORMATION SENT TO FEDEX

DAMAGED DAMAGED, DELIVERY COMPLETED

PACKAGE DELIVERED TO RECIPIENT ADDRESS - RELEASE AUTHORIZED

DELIVERED DELIVERED TO ADDRESS OTHER THAN RECIPIENT

DELIVERED

DELIVERY ATTEMPTED-CARD LEFT CUSTOMER NOT AVAILABLE OR BUSINESS CLOSED

DELIVERY DELAYED PACKAGE AT STATION, ARRIVED AFTER COURIER DISPATCH

DEPOT MIS-SORT REROUTED TO REVISED DELIVERY ADDRESS

DISPOSED OF AT CUSTOMER REQUEST DESTROYED AT CUSTOMER’S REQUEST

GOODS IN TRANSIT PACKAGE NOT DUE FOR DELIVERY

DEPARTED FEDEX LOCATION

ITEMS TRACKED AT FEDEX DESTINATION FACILITY

IN TRANSIT

OUT FOR DELIVERY ON FEDEX VEHICLE FOR DELIVERY

REFUSED BY CONSIGNEE REFUSED BY RECIPIENT

SERVICE NOT AVAILABLE IN PCODE LOCAL DELIVERY RESTRICTION, DELIVERY NOT ATTEMPTED

SHORTAGE(PART OF CON MISSING) PACKAGE PART OF INCOMPLETE SHIPMENT

GREATER DELIVERY INSIGHT

GREATER TRACKING INSIGHT

Your UK shipping pricing zones are not geographically changing – but how they are referred to is.

PREVIOUS PRICING ZONES NEW PRICING ZONES

Zone 2 DA

Zone 4 DB

Zone 5 DC

Zone 8 DD

Zone 11 N/A

Enhanced Transit Liability (ETL)*ETL will now be referred to as “Declared Value” on the shipping screen and will be available on all services for an additional £6 for each £1000 of cover required.

13* Declared Value surcharge subject to change. Please see fedex.com for current surcharges.

MORE USEFUL INFORMATION

For example, whilst zone 2 coverage is exactly the same as before, it will be referred to as ‘DA’ – as per the table below.

Nevertheless, to provide greater pricing visibility, you will now have access to the rate quote function on fedex.com for your UK shipments – so you will have greater visibility of what you will be charged before you commit to shipping.

TrackingHow can I now track my shipment?There are several ways to track your shipment. You can track using the mobile app, online, or set up an email notification.

My tracking number is not recognised?Please contact Customer Services on 02476 70 66 90.

ShippingHow do I request a Saturday delivery?Saturday Delivery will only appear if eligible based on your ship date.

On FedEx Ship ManagerTM Lite (Ship online - quick and simple), it will be selectable with the rate quotes.

On FedEx Ship ManagerTM at fedex.com (Ship online - all features), you have to select the Saturday Delivery tick box on the module Package & Shipment Details.

Automation Tools• I have an issue with fedex.com, who should I contact?

• I have an issue with my printer, who should I contact?

• I have an issue with my address book, who should I contact?

ClaimsWhich forms do I need to complete to claim for a domestic package?You can complete a UK claim form online, via our Customer Service page at fedex.com/gb

Ordering suppliesHow do I order shipping supplies?You can order UK shipping supplies (FedEx UK paks & labels) by calling Customer Services on 02476 70 66 90.

Is FedEx UK packaging free?There are 3 types of packs available for free: small, medium and large packs. Please note: Economy and freight service packaging is available for a fee.

ReportsWhere can I see a history of my shipments?Login to FedEx Ship ManagerTM at fedex.com and go to the fourth tab called Reports. You can extract shipping reports reaching back 45 days.

FedEx accountWhy is my account number changing?As part of the migration of our current ‘domestic’ system into our corporate system, a corporate account has been created for you.

If you already ship internationally on fedex.com, your existing 9-digit account will be enabled for domestic shipping by the upgrade.

You can verify your 9 digit account number any time by logging in to My Profile on fedex.com.

Can I still use my old account number?You will no longer be able to use your FedEx UK 5 or 6 digit account number to ship.

Can I ship using international services on my new account number?If you need to send an international shipment, you can use your new account but we advise that you check with your account executive to set up rates on this service.

QuoteHow do I get a shipping quote?Rates will be populated once you have entered the service, packaging and weight into the shipment screen within FedEx Ship Manager®.Alternatively, you can get rates on fedex.com/gb by clicking on the ship tab and selecting “Get rates and transit times”.

BillingWhy am I receiving 2 invoices? Can I get a combined invoice?You will continue to receive 2 invoices, from FedEx UK for your domestic shipments and from FedEx Express for your international shipments.

Can I have a Statement of Account?Yes – we can provide you with a combined statement showing you all your open transactions with FedEx. Please contact Customer Services on 02476 70 66 90.

Do I still need to make separate payments?You can combine your payments to FedEx UK and FedEx Express into one payment if you pay by cheque or BACs. Please ensure you supply the invoice numbers and amounts you are paying on your remittance that you should send by email to [email protected].

Why have I been invoiced for 250kg on the FedEx 1Day Freight service when I only shipped 75kg?There is a minimum invoice weight of 250kg for the FedEx 1Day Freight service.

How do I access my invoices online? Sign up to FedEx® Billing Online. It helps you track the status of your invoices, dispute charges, download your invoice data, and create payment instructions over the Internet.

I wish to pay by credit or debit cards, how can I do this?You can register your details on FedEx® Billing Online.

How can I request a copy of my invoice?You can register on FedEx® Billing Online and extract a copy of your invoice.

I wish to query my invoice, who can I contact?If you need any support, please call Customer Services on02476 70 66 90 or email [email protected].

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FREQUENTLY ASKED QUESTIONS

UPGRADE SOFTWARE SHIPPING GUIDE UPGRADE SOFTWARE SHIPPING GUIDE

If you need support with your automation tools, you can reach Customer Services via our online chat facility to highlight your issue, or alternatively call the Customer Service team on 02476 70 66 90.

Customer ServicesPlease contact Customer Services for general enquiries: • Arrange pick-up • Access proof of delivery • Track and trace • Order supplies • Transit time and price

Tel: 02476 70 66 90 Web: fedex.com/gb

Invoice Adjustments Please contact Customer Services for invoice enquiries: Tel: 02476 70 66 90 Email: [email protected]

FedEx® Billing Online: Web: fedex.com/gb/account/fbo

ClaimsPlease contact Claims for goods in transit enquiries: Tel: 02476 70 66 90 Email: [email protected]

HOW TO GET IN TOUCH

ONLINE USER GUIDE_V1 02/15

Documents

USER GUIDE INTEGRATED SHIPPING STARTS HERE · dedicated support line and customer team can give you all the advice you need. For all your UK and Worldwide shipping queries, please