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Creativity
User Guide
Let Your
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Contents THE BASICSWelcome 3Creating&ManagingYourAccount 4NavigatingYourAccount 4
CREATING PRODUCTSPrintSpecifications&Templates 5ISBNs,Copyrights&More 5UploadingYourFiles 6
ORDERING PRODUCTSPlacingOrders 6SyncingYourShoppingCart 7MonthlyDistribution/SubscriptionPrograms 8
SELLING PRODUCTSRetailSales&Distribution 8eBookSales 11
SHIPPING / DISTRIBUTIONCustomizingYourPackingSlip 13Shipping 13ShippingNotificationEmails 13
CUSTOMER SERVICEReturns 14Invoicing&Payments 14Reports&Statements 14Inventory 15FAQs&ExpertGuidance 15ContactInformation 15
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Welcome to Vervante! Weofferdigitalon-demandprinting,offsetprinting,publishinganddistributionsolutionsforbooks,eBooks,CDs,DVDs,trainingandcoachingprograms,informationproducts,carddecks,calendarsandmoreusingstateofthearttechnology.Weareproudtoservethepublishingneedsofworld-classentre-preneursandbusinessowners,home-basedsolobusinessowners,self-publishedauthorsandleadersthroughout a wide range of industries.We also work with international corporations including IBM,JuniperNetworks,andAltovaSoftwarewhohavetrustedusfornearly20yearsastheirgo-toresourceforprintingthousandsofbooksandtrainingmanuals.
AddVervantetoyourteamandyou’llsoonbecallingusyoursecretweaponforleadgeneration,passiveincomeandexplosivebusinessgrowth.
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THE BASICSCreating and Managing Your Account
Ifyouhaven’talready,pleasecreateyourfreeAuthorAccount.JustgototheVervantehomepageatwww.vervante.com,clickonthe“LogIn”linkatthetopofthepageandfollowthedirectionsforcreatingyournewaccount.
Onceyoulogin,you’llbetakentoyourAuthorDashboard.Thinkofthispageasyour“missioncontrol”forVervante.It’sanall-in-onelocationforplacingorders,checkinginvoices,customizingproductsandmore.FromyourAuthorDashboard,youcan:
• Placeanorder
• Viewyourordersandtheirstatus
• Viewanddownloadreports
• Manageandupdateyourprofile
• Updateyourcreditcardinformation
• Uploadyourprintandaudiofiles
• PurchaseISBNandUPCcodesforretailsalesofyourproduct
• Customizeyourpackingslip
• Accessfreeresources
• Andmuch,muchmore….
Navigating Your Account
Changing/updating credit cards: IfyouneedtoupdateyourcreditcardinformationoraddanewcreditcardforyourVervanteaccount,clickonthelinkthatsays“UpdateYourCreditCard Info” in theMyProfilesection.Thiswilltakeyoutoapagewhereyoucanaddnewcreditcards,deleteoldonesandselectoneas thedefault touse forfuturetransactions.
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How do I get back to my Author Dashboard?
Ifyouareloggedin,viewingadifferentpageontheVer-vantewebsite,andwanttonavigatebacktotheAuthorDashboard,clicktheHOMEbutton.
CREATING PRODUCTSVervanteofferspublishinganddistributionsolutionsforbooks,CDs,DVDs,trainingandcoachingpro-grams,informationproducts,carddecks,calendars,journals,binders,bookmarks,greetingcardsandmoreusingstateofthearttechnology,withprojectsupporteverystepoftheway.
Greatproductsdeservegreatpackagingandwearehappytoalsoofferalargevarietyofpackagingoptionsthatworkforeverythingfromretailsalesandhomestudycoursestotrainingmaterialsandcoachingprograms.
Print Specifications & Templates
Whenyou’rereadytoformatyourproduct,clickHEREtoaccessprintspecsandtemplatesforawidevarietyofproductsavailableonourwebsite“Templates”pageincluding:
• Binders
• Books
• Calendars
• Cards
• DiscArt
• DiscPackaging
• USBPackaging
ISBNs, Copyrights & More
ISBN: Ifyouplantosellyourbook,youmusthaveanISBNcode.AnISBN(InternationalStandardBookNumber) is required for books sold through retail channels such as Amazon or wholesalers such asBaker&Taylor.YoucanpurchaseanISBNfromVervanteoruseonethatyoumayhavepurchasedonline.VervantesellsISBNnumbersandyoumaypurchasethemdirectlyfromyourAuthorDashboard.IfyoupurchaseyourISBNthroughVervante,youarethesoleownerofthatnumberandVervanteretainsnorightstoitoryourcontent.
Universal Product Code (UPC):AUPCbarcodeisrequiredforCDorDVDproductssoldthroughretailchannelssuchasAmazon.VervantesellsUPCcodesandyoumaypurchasethemdirectly fromyourAuthorDashboard.IfyoupurchaseaUPCfromVervanteyouowntheUPCandVervantehasnorightstotheUPCoryourcontent.
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Managing Your ISBNs and UPCs: OnceyoupurchaseISBNsorUPCsfromVervante,youwillbeabletoaccessthemallfromyourAuthorDashboard.Justclickonthe“ManageISBNTitles”or“ManageUPCtitles”linksvisibleintheISBN&UPCsection.
Library of Congress Control Number (LCCN): TheLCCNnumberisauniqueidentificationnumberthattheLibraryofCongressassignstotitles.ThisisnotthesameasacopyrightregistrationwiththeLibraryofCongress.ThereisnochargeforregisteringyourbookwiththeLibraryofCongress,oryoucansub-mittheformavailableinyouraccountandwewillprocesstheLCCNassignment.YoucancompletetheApplicationtoParticipateonlineandyouwillreceiveanaccountnumberandpassword,usuallywithintwoweeks.OncethebookiscompleteyoucansendacopytotheLibraryofCongress.IfyouwouldlikeourteamatVervantetosubmittheLCCNapplication,pleasecompletetheforminyouraccount.
Theaddressis:LibraryofCongress
CataloginginPublicationDivision101IndependenceAve,SE
Washington,DC20540-4320
Copyright Registration:Copyrightregistrationofyourbookisimportantandasimpletaskthatwillprotectyouandyourbook.Formoredetailsandtoregisteryourbook,gotohttp://www.copyright.gov/. IfyouwouldlikeourteamatVervantetosubmittheregistrationandsendthebookforyou,pleasecompletetheforminyouraccount.ThephysicalcertificatewillbemailedtoyoudirectlyfromtheCopyrightOffice.
Uploading Your Files
We’reexcitedthatyourfilesarereadytogo!Herearethequick-and-easystepsforuploadingthemtoVervanteHQ.
• LogintoyourAuthorDashboardbyclickingonthe“LogIn”buttonontheVervantewebsite.
• Clickonthelinkthatsays“UploadFiles”
• Youwillgotoapagecalled“SpecificationDocument.”Findthesectionforthetypeofprojectyouaresubmitting(book,CD,binder,etc.)andfilloutasmuchinformationasyoucanfortheproduct’sspecifications.Clickonthe“Submit”buttonatthebottomandyouwillbetakentoalinkforattach-inganduploadingyourfiles.
Print files shouldbeinaPDFformat.
Audio filesshouldbemp3orwavfiles.
DVD productsrequireaphysicalDVDmaster.
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Adding extra itemsYouarewelcometoincludeitemswithyourinformationproductthatwedon’tproducesuchasat-shirt,specialmarkersoragiftforyourcustomer.Pleaseincludethisinformationwithyourquoterequest.Wewillassignapartnumbertotheseitemsandyoucansendthesetoourproductionfacility.Whenyou’rereadytosendtheextraitemsin,[email protected],letusknowwhatyourplansare,andwewillprovideyouwiththeaddressandaformtobeincludedwiththeshipment.Pleaseincludethepartnumberwhenyousendtheseitems.We’llreceivetheitemsintoinventoryandyoucankeeptrackofthequantitiesbycheckingyourInventoryReportavailablefromyourAuthorDashboard.
OOPS – you found a mistake!Noworries–Youarewelcometosendusupdatedfilesforyourproductatanytime.Thereisnochargeforchanges.
WemovequicklyhereatVervantesothatyourproductscanbesharedwiththeworldassoonaspos-sible.Assoonaswereceiveyourprint-readyfiles,yournewproductwillbeaccessibleviayourpersonalVervanteAuthorDashboardwithin24-48hours.Ifthereareanyissues,wewillletyouknow.Ifnot,youwillreceiveanemailonceithasbeenaddedtoyourAuthorDashboard.AssoonasyouseetheproductlistedinyourAuthorDashboard,youcanstartplacingordersrightaway.
Ordering ProductsPlacing Orders
Weknowyourtimeisvaluable,sowe’vemadeitsupereasytoplaceordersforyourproducts
• First,logintoyourAuthorDashboardbyclickingonthe“LogIn”buttonontheVervantewebsite.
• Thefirstthingyou’llseeatthetopofyourAuthorDashboardpageis“PlaceanOrder.”Clickonthatlinkandyouwillseealistofallyourproducts.
• Fillinthequantitydesiredforeachproduct,thenclickon“Order”toaddthemtoyourshoppingcart.
• Fillintheshippingaddressandselecttheshippingmethod.Clickon“PlaceOrder”atthebottomandyourproductswillbeontheirway!Questions?Justletusknow,we’rehereforyou!
Quick delivery is our middle name – most orders are printed and shipped within 3-5 businessdays. Need it sooner? No worries. We can often accommodate rush orders, send us an email [email protected] withyourrequestandwe’llbehappytohelp.
Syncing Your Shopping Cart
Ifyouuse1ShoppingCart,InfusionSoft,Nanacast,PayPal,ClickBank,WahmCart,Volusionoranyotheronlinesalesresourceforyourproducts,wecanhelpyouestablishautomaticprocessesfordeliveringorderinformationdirectlytoVervanteforfulfillmentanddistribution.
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Wehavenoshoppingcartpreferenceandwecanprocessyourordersfromanyshoppingcartormer-chantsolution.Orderscanbeprocessedinfourbasicways:
• Automaticallyprocessedfromemailsgeneratedfromyourshoppingcartorotherapplication.
• AutomaticallyprocessedfromanemailnotificationsetupintheVervante-specifiedformatoutlinedbelow.
• YoucanlogintoyourVervanteaccountandmanuallyplaceorders.
PLEASE NOTE:EachofyourproductswithVervantewillbeassignedapartnumber.Thispartnumbermustbeincludedonallemailedorderrequests.
Monthly Distribution / Subscription Programs
Youcansendusanexcelspreadsheetwithyourmonthlydistribution/subscriptionprograms.Sendthislistorexcelfiletocustomerservice@vervante.comandwewillprocessandimportthebatchofordersforyou.
Selling ProductsRetail Sales & Distribution
Wouldyouliketoaddyourbook,CD,DVDorinformationproducttotheVervantepublicbookstoreandletustakecareofthehassleofcreditcardtransactionsandfulfillment?Orperhapsyoualreadyhaveawebsiteandsalepageforyourbookorproductandyouarejustlookingforadditionaldistributionchannels?Youhavecometotherightplace.Wewillbehappytoaddyourbookorproducttoanyofthefollowingchannelsfordirectsales:
• VervanteBookstore
• Amazon.com
• Barnes&Noble.com
• Barnes&NobleNook
• Baker&Taylor
• AmazonKindle
BooksandotherinformationproductssuchasCDs,DVDs,coachingortrainingprogramscanbelistedonVervante.comorAmazon.com.OnlybookscanbelistedwithBarnes&NobleandBaker&Taylor.Allactivity isavailable inyouronlineaccount.Eachmonthwewill reconcilesalesofyourproductsandsendyouastatement.Ifyouhaveacreditoflessthan$100thebalancewillremaininyouraccount.Ifthecreditismorethan$100oronceyouraccountreaches$100forsaleswewillsendyouacheckorrefundviaPayPal.
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Amazon Marketplace
AmazonMarketplaceisthemostpopularoptionbecauseAmazononlytakesa15%discountplus$1.35pertransactionfee.WereceivetheorderswhenyourbookorproductispurchasedonAmazon.Thetransactionisenteredinyourorderreportinyourauthoraccountsoyouwillseealltransactions.AmazonpaysVervantefortransactionsandwewillreconcileyourAmazonpurchaseswithyourmonthlyinvoice.YousettheretailpriceforthebookinAmazonMarketplace.TheVervanteprintingandpostagecostsarejustexamples.Theactualprintingcostisbasedontheactualbookspecsandthepostageisbasedonweightandshippingmethod.
Amazon Marketplace Sample TransactionPurchasePriceonAmazon* $20.0015%AmazonCommission $(3.00)PerTransactionFee $(1.35)ReimbursementforPostage $3.99TotalAmazonTransaction $19.64
CosttoprintbookwithVervante* $6.98Costtoshipbook(MediaMail)* $2.38TotalCosttoPrint&Ship $9.36
TotalProfitonAmazonMarketplaceTransaction $10.28*Estimates Only
Amazon Advantage
AmazonAdvantageisaconsignmentprogramwithAmazon.Whenwelistyourbookinthisprogram,Amazonwillorderusually1-2initialcopiesfortheirinventory.Whenthebookissold,Amazonwillshipthebookdirectlytothecustomerandwilltakea55%discountontheretailpriceofthebook.YouarealsoresponsibleforthepostagecoststoshipthebooktoAmazon.
Amazon Advantage Sample TransactionSuggestedListPriceonAmazon* $20.0055%AmazonCommission $(11.00)TotalAmazonTransaction $9.00
CosttoprintbookwithVervante* $6.98Costtoshipbook(MediaMail)* $2.38TotalCosttoPrint&Ship $9.36
TotalProfitonAmazonAdvantageTransaction $(.36)**Estimates Only
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Barnes & Noble.com
Barnes&Noble.comisaconsignmentprogram.Whenwelistyourbookinthisprogram,BN.comwillorderusually1-2 initialcopies fortheir inventory.Whenthebook issold,BN.comwillshipthebookdirectlytothecustomerandwilltakea40%discountontheretailpriceofthebook.Youarealsorespon-sibleforthepostagecoststoshipthebooktoBN.com.
Barnes & Noble Sample TransactionSuggestedListPriceonBarnes&Noble* $20.0040%Barnes&NobleCommission $(8.00)TotalBarnes&NobleTransaction $12.00
CosttoprintbookwithVervante* $6.98Costtoshipbook(MediaMail)* $2.38TotalCosttoPrint&Ship $9.36
TotalProfitonBarnes&NobleTransaction $2.64**Estimates Only
Baker & Taylor
Baker&Taylorisoneofthelargestwholesaledistributors.Wecanlistyourbookintheirdatabaseandthenanybookresellercanorderandstockyourbookintheirstore.Baker&Taylorsellsanddistributestobookstores,internetandphysicallocations,suchasAmazon,Border,Barnes&Noble,etc.IfyourbookislistedintheBaker&Taylordatabase,acustomercanalsospecialorderthebookfromanybookstore.Baker&Taylortakesa55%discountoffofthepriceofthebookandyoupayforshippingtotheBaker&Taylorwarehouse.Therearenopre-orderswiththisprogram.Baker&Taylorwillonlyorderyourbookiftheyhaveanorderforthebook.
Baker & Taylor Sample TransactionSuggestedListPriceonBaker&Taylor* $20.0055%Baker&TaylorCommission $(11.00)TotalBaker&TaylorTransaction $9.00
CosttoprintbookwithVervante* $6.98Costtoshipbook(MediaMail)* $2.38TotalCosttoPrint&Ship $9.36
TotalProfitonBaker&TaylorTransaction $(.36)*Estimates Only
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NOTE
PleasenotethattherearesomerisksassociatedwithlistingyourbookwithAmazonAdvantage,Barnes&NobleandBaker&Taylor.Theseare:
1. Yoursuggestedlistpricemaynotbewhatthebookisactuallylistedforonthesesites.Thesecom-panies may chose to list your book at a discounted price and you may then have a competitivesituationwhereyouhavethebooklistedonyoursiteforthefulllistpriceandthedistributormaybesellingitatadiscount.
2. IfyoulistyourbookwithBaker&Taylor,Amazonmayimportthislistingandchosetosellyourbookatadiscount.ThebookonAmazonwillshow“OutofStock”andmaynevershowinstockbecauseAmazonmightlistthebookbutneverorderitfromBaker&Taylor.
WehighlyrecommendtheAmazonMarketplaceoptionforafewimportantreasons:
• Youcontrolthelistprice
• Theproductisneveroutofstock
• Weshiptheproductsoyouknowwhoisbuyingyourbook
• Youpay15%commissionplus$1.35pertransactionandyouarereimbursed$3.99forpostageandshipping
• Wehavefullcontroloverthelistingsoifyouwanttomakechangesorupdatetheproductdescrip-tionorprice,wecandothisforyouquicklyandeasily
Ifyouwouldlikeyourbooklistedinanyofthesedistributionchannels,weneedthefollowinginformation.
An ISBNnumber (InternationalStandardBookNumber) is required forbooksandCDssold throughretailchannelssuchasAmazonorBaker&Taylor.
AUPCcode(UniversalProductCode)isrequiredforaDVDproductsoldthroughretailchannelssuchasAmazon.
VervantesellsISBNandUPCcodes.YoucanpurchasethesefromyourAuthorDashboard.Ifyouwouldliketolistyourbookinanyoftheseretailchannels,pleasecompletetheretaillistingformavailablefromyourAuthorDashboard.
eBook Sales
WecanlistyoureBookforsalesonAmazonKindleandBarnes&NobleNook.
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Amazon KindleYouwillbepaidaroyaltyofftheListPriceaccordingtothefollowingterms:
Amazon Kindle Min List Price Max List Price RoyaltyLessthanorequalto3MB $.99 $200.00 35%Greaterthan3MBandlessthan10MB $1.99 $200.00 35%10MBorgreater $2.99 $200.00 35%Lessthan50MB $2.99 $9.99 70%
• IfVervanteisnotlistedasthepublisherofthephysicalbookwemustobtainastatementinwritingthatstatesthatVervanteholdsthebookpublishingrightstothespecifictitle.
• DonotuseanISBNfromaprinteditionforyourdigitaledition.IfyouwanttoincludeanISBNforthedigitalversionofyourbook,itmustbeauniqueISBN.YoucansupplyyourownISBNoryoucanpurchaseanISBNfromVervanteviayourAuthorDashboard.
• 70percentroyaltyoptionappliesonlytopurchasesofqualifyingDigitalBooksbycustomersintheU.S.,U.K.,Canada,Germany,Austria,Switzerland,Luxembourg,andLiechtenstein.
• For more details and information about eBook formatting, publication and sales, please see ourExpert Guides.
Barnes & Noble NookYoumustensurethattheeBookListPrice:
• IsnotgreaterthantheeBook’sListPriceatanyotherretailer,website,orsaleschannel.
• IsnotgreaterthantheeBook’sprintedition(ifapplicable).
• Complieswiththeminimumandmaximumpricingpolicyasstatedabove.
• YousettheListPriceforeacheBookbetween$0.99and$199.99.YouwillbepaidaroyaltyofftheListPriceaccordingtothefollowingterms
Nook List Price Royalty$2.99-$9.99 65%$.99-$2.98 40%$10.00-$199.00 40%
• IfVervanteisnotlistedasthepublisherofthephysicalbookwemustobtainastatementinwritingthatstatesthatVervanteholdsthebookpublishingrightstothespecifictitle.
• DonotuseanISBNfromaprinteditionforyourdigitaledition.IfyouwanttoincludeanISBNforthedigitalversionofyourbook,itmustbeauniqueISBN.YoucansupplyyourownISBNoryoucanpurchaseanISBNfromVervanteviayourAuthorDashboard.
• For more details and information about eBook formatting, publication and sales, please see ourExpert Guides.
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Shipping/DistributionCustomizing Your Packing Slip
To customize packing slips, log into your author account atwww.vervante.com,thenclickonthe“CustomizeYourPackingSlip”linkintheMyProfilesection.
You can use this area to add your logo, address and any personalnotestobeincluded.
Thisisalsoagreatplacetoaddyourreturnspolicyandifyouwouldlikereturnssenttoyou,pleaseincludethisinformationonthepack-ingslip.
Note: for more information on returns, see the “Returns” section in this guide.
Shipping
MostproductsareshippedviatheUSPostalService.Ifaproductweighslessthan13ouncesitisshippedvia1stClassMail.Ordersweighingmorethan13ouncesaresentviaPriorityMail.WesendinternationalordersviathePostalServicevia1stClass(underfourpounds)orPriorityMail(over4pounds).MediaMailisalsoavailableforshipmentsintheU.S.WeofferUPSservicesforexpeditedshippingintheUSandworldwide.Ifyouhaveaneventoradeadline,pleaseplacetheorderandemailcustomerservice@vervante.comwiththeordernumberanddeadlinesowecanprioritizeandexpeditetheorderandshipaccordingly.
Weautomaticallyshipyourproductsusingtheleastexpensiveshippingmethodbasedontheweightandzip/postalcodeused.However,youcanselectashippingmethodthatbestfitsyourneeds.Ifyouwanttodesignateaspecificdefaultshippingmethodforanyofyourproducts,youcanmakethatdeterminationfromyourdashboard.
Shipping Notification Emails
Ifanemailaddressis includedinyourproductorder,Vervantewillsendanautomatedemailtothataddressthatincludes:
• Thetrackingnumber
• Theshipdate
• Thenameofthebusinesstheproductshippedfrom.(Note:Thisisautomaticallyfilledinusingtheentryyoumadeonyourauthordashboardprofilefor“businessname.”
If you prefer that customers do not receive shipping notification emails, send us an email [email protected].
NOTE: Shipping notification emails and packing slips do NOT include any prices.
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CUSTOMER SERVICEReturns
Weacceptreturnsatnocharge.Whenareturnisreceivedourreceivingdepartmentwillemailyouthatthepackagehasbeenreturned.
Returnedbooksorotherproductsarenotreusedandwedonotcredityouraccountforreturnorders.
We do not have the staff to thoroughly review each return to determine if it can be restocked andreshipped,soreturnsarerecycledandnotreused.
Wedo,however,offeryoutheabilitytocustomizethepackageslipstoincludeyourreturninformationandaddressifyouwouldlikereturnssenttoyouroffice.Thisisapopularchoice,asoftenauthorscanthenre-usethebooksaspromotionalproducts,giftsorsalesatliveevents.
Ifyouwouldliketohavereturnssenttous,pleasesendthemto:
VervanteReturns400NorthGenevaRoad
Lindon,Utah84042
Invoicing & Payments
Withinthefirst1-2daysofeachmonthyouwillreceiveanemail invoicefromVervanteAccounting.Theinvoiceisaonelineiteminvoicefortheordersandpostageweshippedforyouthepreviousmonth.Detailsforthisinvoiceareavailableonlineinthereportssectionofyouraccount.
Thecreditcardonfilewillbechargedwithinthenext1-2days.Ifyoupaybycheck,wiretransferorPayPalpaymentisdueimmediately.
Toviewup-to-datemonthlyactivityorpastmonthlystatements,gotoyourAuthorDashboardandselectthe“MonthlyActivity”or“Statements”linksintheReports&Statementssection.
Reports & Statements
Reportingisavailableinsummaryformatorinadetailedbreakdownforaccountingpurposes.Toaccessyourvariousreports,logintoyourAuthorDashboardandgototheReports&Statementssection.
ReportsWhen you click on“View Monthly Activity,” you will have twooptionsforreports:
•Downloadlineitemdetailforaccounting
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•Downloadlineitemdetailformarketing
Theaccountingreportwillprovideyouwithadetailedlineitembreakdownforaselecteddaterange.Thisreportbreaksdowntheproductcostandshippingcostsforaccountingpurposes.
Themarketingreportwillprovideyouwithanexportofallinformationontheordersuchascustomername,emailaddress,addressanditem(s)ordered.
StatementsTheStatementslinkswillshowyouallpastinvoicesandpaymentswithlinkstodownloadeachoneifneeded.
Inventory
Ifwehaveproductsinstockforyouthathavebeensuppliedtousoryouhavepre-orderedandpaidfor,theseitemswillbelistedonyourAuthorDashboard.Yousettheminimumquantityandwhenwereachthisamountanautomaticemailwillbesentnotifyingyouthatwehavereachedthere-orderpoint.Inventorynumbersareupdatedwhenordersareshipped.
FAQs & Expert Guidance
FAQ Page: We’vecompiledalistofthemostfrequentlyaskedquestionsforeverythingfromproductspecstoreporting,shipping,formattingandevensustainabilityissues.CheckitoutbyclickingHERE.
(Toseetheanswers,justclickonthequestionthatyou’reinterestedin.)
Expert Guides: WeinviteyoutocheckoutourextensiveResourceLibrarybyclickingHERE togaininstant,freeaccesstoexpertguides,checklists,videosandreports.
Contact Information
Needhelp?Noproblem!We’reheretomakesurethatyourquestionsareaddressedquicklyandef-ficientlytoensurethatyourprojectisasuccess.
• First,besuretocheckoutourFAQpage.Detailedanswerstomanycommonquestionsaboutourproductsandservicescanbefoundhere,quickandeasy.
• Emailisthebestwaytogetthepersonalizedsupportyouneed-andperfectforkeepingyourentireteamintheloop.EmailusattheappropriateaddressfromthecategoriesbelowandyouwillhearfromaVervanteteammemberwithin24hours,MondaythroughFriday.
• Toscheduleaphoneconversationwithoneofourpublishingexperts,[email protected],phonenumberandquestionsandyou’llhearfromuswithin24hours,MondaythroughFriday.
Email Contact [email protected]@[email protected]
Remittance AddressVervante224 South Main St STE 202Springville, UT 84663
Returns, DVD Masters and Supplied Items Vervante 400 North Geneva Rd, STE C Lindon, Utah 84042
