User Guide · Workspace is a public cloud service product that uses cloud computing technology to provide Windows desktops and applications of PCs as cloud services for users. Workspace

Campspace

User Guide

Issue 01

Date 2016-08-22

HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2016. All rights reserved.No part of this document may be reproduced or transmitted in any form or by any means without prior writtenconsent of Huawei Technologies Co., Ltd. Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.All other trademarks and trade names mentioned in this document are the property of their respectiveholders. NoticeThe purchased products, services and features are stipulated by the contract made between Huawei and thecustomer. All or part of the products, services and features described in this document may not be within thepurchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information,and recommendations in this document are provided "AS IS" without warranties, guarantees orrepresentations of any kind, either express or implied.

The information in this document is subject to change without notice. Every effort has been made in thepreparation of this document to ensure accuracy of the contents, but all statements, information, andrecommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.Address: Huawei Industrial Base

Bantian, LonggangShenzhen 518129People's Republic of China

Website: http://e.huawei.com

Issue 01 (2016-08-22) Huawei Proprietary and ConfidentialCopyright © Huawei Technologies Co., Ltd.

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http://e.huawei.com

Contents

1 Overview......................................................................................................................................... 11.1 Concepts......................................................................................................................................................................... 11.1.1 Campspace...................................................................................................................................................................11.1.2 Thin Client...................................................................................................................................................................11.1.3 Software Client............................................................................................................................................................ 11.1.4 Mobile Terminal.......................................................................................................................................................... 11.1.5 Virtual Machine and Virtual Desktop.......................................................................................................................... 11.2 Application Scenarios.....................................................................................................................................................21.3 Functions........................................................................................................................................................................ 21.4 Access and Use...............................................................................................................................................................31.4.1 Accessing Campspace................................................................................................................................................. 31.4.2 Campspace Packages...................................................................................................................................................3

2 Getting Started............................................................................................................................... 52.1 Logging In to the Campspace Management Console.....................................................................................................52.2 Purchasing Campspace Virtual Desktops....................................................................................................................... 52.3 Logging In to a Virtual Desktop Using a TC..................................................................................................................72.4 Logging In to a Virtual Desktop Using a Browser......................................................................................................... 82.5 Logging In to a Virtual Desktop Using an SC................................................................................................................92.6 Logging In to a Virtual Desktop Using a Mobile Terminal (Android).........................................................................112.7 Logging In to a Virtual Desktop Using a Mobile Terminal (iOS)................................................................................14

3 Administrator Operation Guidance.........................................................................................183.1 Desktop Management................................................................................................................................................... 183.2 User Management.........................................................................................................................................................183.3 User Login Records...................................................................................................................................................... 203.4 Policy Management...................................................................................................................................................... 21

4 End User Operation Guidance..................................................................................................244.1 Getting to Know Campspace........................................................................................................................................244.2 Introduction to Terminals............................................................................................................................................. 284.3 Forbidden Operations................................................................................................................................................... 304.4 Failed to Connect to Virtual Desktops..........................................................................................................................334.5 Dual-Screen Display Configuration............................................................................................................................. 334.6 Freezing of Virtual Desktops........................................................................................................................................ 37

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4.7 Querying the Compatibility of Campspace with Other Software.................................................................................404.8 HDPDeviceHelper Peripheral Assistant.......................................................................................................................40

5 FAQs (Administrator)................................................................................................................. 415.1 What Is Campspace?.................................................................................................................................................... 415.2 What Features and Advantages Does Campspace Have?.............................................................................................415.3 What Is the Campspace Use Process?.......................................................................................................................... 425.4 What Are Campspace Packages?..................................................................................................................................42

6 FAQs (End User).......................................................................................................................... 446.1 What Devices Can Be Used to Log In to Campspace?................................................................................................ 446.2 What Are the Precautions for Using Campspace?........................................................................................................446.3 What OSs Can Run on Campspace?.............................................................................................................................486.4 Can I Install or Upgrade OSs by Myself?.....................................................................................................................486.5 Can Applications Be Installed on Campspace?............................................................................................................486.6 What Software Is Campspace Compatible With?.........................................................................................................486.7 How Does Campspace Manage Peripherals?............................................................................................................... 486.8 Does Campspace Support Personalized Settings?........................................................................................................496.9 Can Data in Campspace Be Saved for a Long Time?...................................................................................................506.10 How Can I Use a Local Printer for Printing?............................................................................................................. 506.11 How Can I Use a Network Printer for Printing?.........................................................................................................506.12 What Can I Do If Campspace Cannot Be Connected?...............................................................................................506.13 How Can I Resolve Desktop Freezing Issues During Campspace Use?....................................................................516.14 What Can I Do If I Forget the Password?...................................................................................................................546.15 What Can I Do If the Account Is Locked?................................................................................................................. 546.16 Does Campspace Support Dual-Screen Display?.......................................................................................................54

CampspaceUser Guide Contents


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1 Overview

1.1 Concepts

1.1.1 CampspaceWorkspace is a public cloud service product that uses cloud computing technology to provideWindows desktops and applications of PCs as cloud services for users. Workspace allowsusers to access cloud desktops for office work anytime, anywhere without time, location,terminal, and application restrictions. Workspace supports the on-demand lease and paymentmodes, and users can return their desktops when they do not need their desktops any more.

Campspace is a Workspace service optimized and customized for campus users. Campspacehas the advantages of Workspace and campus services. Users can enjoy the characteristics ofWorkspace, such as on-demand use and secure access anytime, anywhere, and can also obtainoptimal experience and additional services by using the local advantages of campuses.

1.1.2 Thin ClientA thin client (TC) is a PC-standard-compliant computer that uses an embedded processor andsmall-sized flash memory and runs a simplified OS. TCs of various models provide differentperformance, peripheral ports, and operation portals. The variety of TCs meets therequirements of different scenarios, such as common office, high security, and high-performance graphics design.

1.1.3 Software ClientA software client (SC) runs on physical computers (PCs) running Windows or Mac OS and isused for logging in to and accessing Campspace virtual desktops.

1.1.4 Mobile TerminalA mobile terminal is a mobile device used for logging in to and using Campspace virtualdesktops, including iPads, iPhones, and Android smart devices.

1.1.5 Virtual Machine and Virtual DesktopA virtual machine (VM) is a software-simulated complete computer system that has completehardware system functions and runs in a completely isolated environment.

CampspaceUser Guide 1 Overview


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A virtual desktop is a VM where desktop agent software is installed and that can interact withdesktop management components. End users can log in to virtual desktops by using TCs,browsers, SCs, or mobile terminals and use virtual desktops like using common PCs.

1.2 Application ScenariosConventional private desktop clouds require high investments and the deployment takesseveral weeks. Campspace can be provisioned and deployed quickly. When Campspace-baseddesktop environments are adopted, neither early investment nor continuous infrastructuremanagement is required. You can provide secure desktop experience with various accessoptions for your users in simple and cost-effective ways. You can subscribe to a complete setof cloud desktop computing services, such as computation and persistent storage, with certainfees. Your users can obtain experience better than that provided by conventional desktops.

Campspace can be applied to mainstream industries including government and public utilities,telecommunications, energy, finance, transportation, medical care, education, broadcasting,media, and manufacturing, and is applicable to diversified scenarios, such as common office,security office, branch office, and public terminal (call center, business hall, and trainingclassroom).

l Mobile office scenario

Users can log in to Campspace to work from mobile devices anytime and anywhere.Campspace is applicable for employees who are on business frequently and need to workin many locations.

l Short-term use scenario

Campspace and necessary application system services and be configured for short-termemployees of enterprises. After the short-term employees leave, their services can bestopped.

l Security office automation (OA) scenario

Campspace can provide enterprises with office solutions that comply with the securitystandards of enterprises. Permission to access physical devices can be controlled anddata is not locally stored, thereby improving the security of enterprise data.

l Branch office scenario

Employees who work in branches or external employees can log in to Campspace toaccess applications in the headquarters. Data is not locally stored. Campspace isapplicable for employees who work in branches and external employees.

l High-definition (HD) graphics processing scenario

Campspace provides 3D graphics processing capabilities for end users and supportsmultiple high-performance graphics software, such as Computer Aided Design (CAD)and Geographic Information System (GIS), 3D game software, and omnimedia videoediting software. Campspace can meet the high-performance graphics processingrequirements of customers from multiple industries (including engineering,manufacturing, oil, automobile, medical care, game, and media).

1.3 FunctionsTable 1-1 describes the functions provided by Campspace.



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Table 1-1 Function list

Role Function Description

Administrator

Self-service desktopsubscription

The administrator can subscribe to Campspacevirtual desktops online in self-service mode.

End user notificationemail

The administrator can send notification emails tonew users who obtain virtual desktops.

User login record User login information can be recorded, includinglogin time and device types.

Policy management The administrator can configure policies to manageprinters and USB devices.

User Multi-device access End users can access virtual desktops by using PCsrunning Windows or Mac OSs and Android or iOSmobile phones or tablets.

1.4 Access and Use

1.4.1 Accessing CampspaceHuawei Enterprise Cloud provides a web-based service management platform. Users canaccess Campspace by using a management console. For details about how to log in to theCampspace management console, see Logging In to the Campspace Management Console.

1.4.2 Campspace Packages

Campspace Packages

Campspace resources are packaged for leasing. Table 1 Workspace packages listsCampspace packages.

Table 1-2 Campspace packages

PackageType

vCPU Memory SystemDisk

Data Disk OS

Economical

2 2 GB 40 GB 100 GB Windows 7

Standard 2 4 GB 40 GB 150 GB Windows 7

Flagship 4 4 GB 40 GB 150 GB Windows 7

Advanced 4 8 GB 40 GB 200 GB Windows 7



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NOTICEl When an order expires, a 7-day grace period is provided. Services in the grace period are

still available.l After the grace period elapses, a 15-day reservation period is provided. Resources in the

reservation period are unavailable but retained.l The resources are automatically deleted after the reservation period elapses and the order

is not renewed.



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2 Getting Started

2.1 Logging In to the Campspace Management Console

ScenarioLog in to the Campspace management console.

Procedure

Step 1 Enter https://www.hwclouds.com/ in the address box of the browser, and press Enter.

The Huawei Enterprise Cloud page is displayed.

NOTICEIf a dialog box indicating a plug-in running request is displayed in the browser, enable theplug-in to avoid any effect on proper login and use.

Step 2 Click Log In in the upper-right corner to go to the login page.

Step 3 Use the administrator account to log in to Huawei Enterprise Cloud.

Step 4 Click , and select Workspace.

The Campspace management console is displayed.

----End

2.2 Purchasing Campspace Virtual Desktops

ScenarioSelect and purchase related packages and assign virtual desktops to end users aftersubscribing to the Campspace service. After the administrator purchases virtual desktops, endusers will be informed that Campspace virtual desktops are provisioned by email.

CampspaceUser Guide 2 Getting Started


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Procedure







Step 5 On the Overview or Desktop page, click Campspace Subscription.

The Campspace Subscription page is displayed.

Step 6 In the Resource Node drop-down list, the nearest campus node will be associatedautomatically by the system. You can also select other campus nodes based on your actualrequirements.

Step 7 Select a package based on the actual situation.

Step 8 Assign desktops.l Manual input

Set Username used for logging in to Campspace virtual desktop and Email used forreceiving the notification email.

NOTE

You can click Add User to add other users as required. A maximum of 10 users can be added eachtime.

l Batch import. A maximum of 50 users can be added each time.– Click Download Template.– Fill in columns A and B in the Excel template. Column A specifies the Username

used for logging in to virtual desktops. Column B specifies the Email used forreceiving notification emails.

– Save the settings and close the Excel template.– Upload the file.

Step 9 Drag the slider to set Validity Period.

Step 10 Click Purchasing the Product Immediately.

The Confirm Order page is displayed.

Step 11 Check whether the values of Order Details and Price are correct.

Step 12 Read the Huawei Desktop Cloud Service Agreement.

Step 13 Select I have read and agree to the Huawei Desktop Cloud Service Agreement.

Step 14 Click Submit.

The Payment page is displayed.

Step 15 You can pay for your order by using the following methods:



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l Account balance payment

l Platform payment

l Online bank payment

l Transfer and remittance payment

Step 16 After you select a payment method and pay for your order, the Campspace virtual desktopsare purchased successfully.

----End

2.3 Logging In to a Virtual Desktop Using a TC

Scenario

Log in to a Campspace virtual desktop by using a TC.

Procedure

Step 1 Connect all cables and power on the TC.

Step 2 Click Start, and choose Control Center.

Step 3 In Control Center, select Cloud Client.

Step 4 Click Add. In the Edit Server Info window that is displayed, set Server Name to acustomized name and set Server Address to the address obtained from the notification email.

Step 5 Click OK to save the configuration information.

Step 6 Click Launch to go to the VM login page.

Step 7 On the VM login page, enter your domain account and password, and click Login to go to theVM list page.

Step 8 On the VM list page, click to log in to the VM.



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----End

2.4 Logging In to a Virtual Desktop Using a Browser

Scenario

Log in to a Campspace virtual desktop by using a browser.

ProcedureNOTE

A Windows PC is used as an example in the following steps. The specific operation steps may bedifferent on different OSs.

Step 1 Open the browser, enter the virtual desktop login address obtained from the notification emailin the address box, and press Enter.

The virtual desktop login page is displayed.

Step 2 Enter your domain account and password, and click Login.

The VM list page is displayed.


Step 4 Install the client plug-in upon your first login.



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----End

2.5 Logging In to a Virtual Desktop Using an SC

Scenario

Log in to a Campspace virtual desktop by using an SC.

ProcedureNOTE

A Windows PC is used as an example in the following steps. The specific operation steps may bedifferent on different OSs.

Step 1 Open the browser, enter the virtual desktop login address obtained from the notification emailin the address box, and press Enter.

The virtual desktop login page is displayed.

Step 2 Enter your domain account and password, and click Login to go to the VM list page.




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Step 4 Install the cloud client software.

Step 5 After the cloud client software is installed, double-click the CloudClient icon on the desktopto start the SC.

Step 6 On the Address Manager page, click Add. In the Edit Server Info window that is displayed,set Server Name to a customized name and set Server Address to the address obtained fromthe notification email.

NOTE

The Edit Server Info window will be displayed automatically upon your first login.



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Step 7 Click OK to save the configuration information.

Step 8 Click Launch to go to the VM login page.

Step 9 On the VM login page, enter your domain account and password, and click Login to go to theVM list page.


----End

2.6 Logging In to a Virtual Desktop Using a MobileTerminal (Android)

ScenarioFusionAccess is an application installed on a mobile terminal and used for accessing andusing Campspace virtual desktops. If you need to use Campspace virtual desktops to work athome or during your trips, you can download FusionAccess to your Android devices and useit to access and use Campspace virtual desktops.



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NOTICEPasswords cannot be changed on mobile terminals currently. When you log in to your virtualdesktop for the first time, you need to use a TC or PC to log in to your virtual desktop andchange the default password.

Procedure

Step 1 Open the application store on your Android mobile terminal.

Step 2 Search for FusionAccess.

Step 3 Download and install the FusionAccess desktop client software.

Step 4 After the FusionAccess software is installed, open the software on your Android mobileterminal.

Step 5 Tap Add Account.

Step 6 On the Add page that is displayed, set Label to customized description, set Address and UserName to the address and username obtained from the notification email, and set Password tothe new password.

Step 7 Tap save in the upper-right corner to save the configuration.



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Step 8 On the home page of the FusionAccess software, tap the Label that you set to log in to thevirtual desktop.

The following figure shows the functions of the shortcut menu on the virtual desktop.



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----End

2.7 Logging In to a Virtual Desktop Using a MobileTerminal (iOS)

Scenario

FusionAccess is an application installed on a mobile terminal and used for accessing andusing Campspace virtual desktops. If you need to use Campspace virtual desktops to work athome or during your trips, you can download FusionAccess to your iOS devices and use it toaccess and use Campspace virtual desktops.

NOTICEPasswords cannot be changed on mobile terminals currently. When you log in to your virtualdesktop for the first time, you need to use a TC or PC to log in to your virtual desktop andchange the default password.

Procedure

Step 1 Open App Store on your iOS mobile terminal.



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Step 2 Search for FusionAccess.

Step 3 Download and install the FusionAccess desktop client software.

Step 4 After the FusionAccess software is installed, open the software on your iOS mobile terminal.

Step 5 Tap New Account.

Step 6 Tap in the upper-right corner.

The New Account page is displayed.

Step 7 Set Description to customized description, set Address and User Name to the address andusername obtained from the notification email, and set Password to the new password.

Step 8 Tap Save in the upper-right corner to save the configuration.



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Step 9 On the home page of the FusionAccess software, tap the VM description that you set to log into the virtual desktop.

The following figure shows the functions of the shortcut menu on the virtual desktop.



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----End



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3 Administrator Operation Guidance

3.1 Desktop Management

ScenarioStart, shut down, or restart a created virtual desktop.

Procedure







Step 5 Click Desktop.

The Desktop page is displayed.

Step 6 In the upper-right corner of the virtual desktop list, set Assigned User, and click .

Step 7 Select a virtual desktop, and click Start/Stop/Restart in the upper-left corner of the virtualdesktop list or in the Operation column.

Step 8 Confirm the displayed information.

----End

3.2 User Management

ScenarioExport data, reset the password, unlock the account, or delete the account for a created user.

CampspaceUser Guide 3 Administrator Operation Guidance


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Procedure

Exporting Data







Step 5 Click User.

The User page is displayed.

Step 6 Click Export.

The system exports user information to a local computer.

----End

Resetting a Password

You can reset the password of a user when the user loses or forgets the login password.







Step 5 Click User.


Step 6 In the row where the user whose password needs to be reset, click Reset Password.

The dialog box for password resetting is displayed.

Step 7 Click OK. The new password will be sent to the user's email address automatically by thesystem.

----End

Unlocking an Account

You can unlock the account for a user when the user's account is locked because the userenters an incorrect password consecutively.



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Step 5 Click User.


Step 6 In the row where the user whose account needs to be unlocked, choose More > Unlock.

The dialog box for account unlocking is displayed.

Step 7 Click OK. The account is unlocked successfully.

----End

Deleting an Account

You can delete a specific account as required. You cannot delete a user if the user has virtualdesktops.







Step 5 Click User.


Step 6 In the row where the user whose account needs to be deleted, choose More > Delete.

The dialog box for user information deletion is displayed.

Step 7 Click OK. The account is deleted successfully.

----End

3.3 User Login Records

ScenarioView user login records to know the VM running status and user login status. This helpstroubleshooting and system maintenance.



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Procedure







Step 5 Click User Login Record to go to the User Login Record page.

Step 6 View user login records, including VM Name, Login User, Terminal IP Address, TerminalSystem Type, Connection Setup Time, and Connection End Time.

----End

3.4 Policy Management

Scenario

Configure policies such as USB Port Redirection, Printer Redirection, File Redirection,and Clipboard Redirection to control the permission on data transmission and peripheralaccess between user terminals and Campspace.

Procedure







Step 5 Click Policy.

The Policy page is displayed.

Step 6 On the Policy page, click the ON/OFF button to enable or disable a policy. Table 3-1describes the policies.

l indicates that the policy is enabled.

l indicates that the policy is disabled.



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Table 3-1 Policy management

PolicyType

Policy Parameter Policy Description

USBportredirection

Graphics devices (suchas scanners)

Users can use USB graphics devices connectedto TCs by using USB port redirection on VMs.

Video devices (such ascameras)

Users can use USB video devices connected toTCs by using USB port redirection on VMs.

Print devices (such asprinters)

Users can use USB print devices connected toTCs by using USB port redirection on VMs.

Storage devices (suchas USB flash drives)

Users can use USB storage devices connected toTCs by using USB port redirection on VMs.

Smartcard devices(such as Ukeys)

Users can use smartcard devices by using USBport redirection on VMs.

Printerredirection

Synchronization withdefault client printers

Users can use printers connected to TCs byusing printer redirection (a policy of deviceredirection) on VMs.

Universalprinterdriver

– Default– HDP XPSDrv

Driver– Universal Printing

PCL 5– Universal Printing

PCL 6– Universal Printing

PS

When Default is selected, Universal PrintingPS will be loaded if printer redirection isenabled on Linux clients, and HDP XPSDrvDriver will be loaded if printer redirection isenabled on Windows clients.

Fileredirection

Client fixed drives(such as local disks)

Redirects client fixed drives.

Client removable drives(such as USB flashdrives)

Redirects client removable drives, such as USBflash drives and removable hard disks.

Client CD-ROM drives Redirects client CD-ROM drives.

Client network drives Redirects client network drives.

Clipboardredirection

Enable the redirectionfrom the server to theclient

After the redirection is enabled, end users cancopy data on virtual desktops and paste the dataon clients. However, data copied on clientscannot be pasted on virtual desktops. That is, theone-way clipboard function from the server tothe client is supported.



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PolicyType

Policy Parameter Policy Description

Enable the redirectionfrom the client to theserver

After the redirection is enabled, end users cancopy data on clients and paste the data on virtualdesktops. However, data copied on virtualdesktops cannot be pasted on clients. That is, theone-way clipboard function from the client tothe server is supported.

Enable the two-wayredirection

After the redirection is enabled, end users cancopy data on clients and paste the data on virtualdesktops, and data copied on virtual desktopscan also be pasted on clients. That is, the two-way clipboard function between the client andthe server is supported.

Disable Disables the clipboard redirection.

HDPPlus

- This option applies only to video editingscenarios.

Step 7 Click Save to save the configured policy information.

----End



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4 End User Operation Guidance

4.1 Getting to Know Campspace

CampspaceUser Guide 4 End User Operation Guidance


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4.2 Introduction to Terminals



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4.3 Forbidden OperationsCampspace virtual desktops provide on-demand services based on network and workdepending on OSs and network configurations in VMs. This section describes some riskyoperations on virtual desktops.

These operations do not need to be adjusted in normal situations. If they must be adjusted,contact the system administrator first.

Forbidden Operations (Processes and Services)1. Change the default service and startup options in the system configuration, as shown in

Figure 4-1.

Figure 4-1 Services and startup

2. Disable HDP services, as shown in Figure 4-2.



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Figure 4-2 HDP services

3. Uninstall programs shown in Figure 4-3.

Figure 4-3 Programs

4. End LOCAL SERVICE, NETWORK SERVICE, and SYSTEM processes in the TaskManager, as shown in Figure 4-4.



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Figure 4-4 Task Manager

Forbidden Operations (Network)1. Disable NICs, and disable or modify network configurations, as shown in Figure 4-5.

Figure 4-5 Local Area Connection

2. Run the script or command for modifying a route, such as route DELETE *.3. Delete ports 28511, 28512, 28521, and 28522 from Windows firewall exception options.4. Enable software or tools, such as the IPsec, that can restrict network traffic.

Forbidden Operations (Others)1. Delete files or folders in C:\Program Files\Huawei, as shown in Figure 4-6.



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Figure 4-6 Folders

2. Enable the sleep function on virtual desktops. The sleep function is disabled for virtualdesktops by default, as shown in Figure 4-7.

Figure 4-7 Sleep

3. Modify the configuration file of the HDP client (Access Agent).4. Run Rabbit Magic or Wopti Utilities to clean or optimize the registry.5. Install a customized screensaver with complex transformation functions, which

consumes system resources and causes a delay in virtual desktop access.

4.4 Failed to Connect to Virtual DesktopsDuring the use of Campspace virtual desktops, virtual desktops may fail to be connected due

to misoperations. If this happens, you can click to resolve the problem.

4.5 Dual-Screen Display ConfigurationWhen accessing Campspace virtual desktops using TCs, perform the following operations toconfigure dual-screen display.

PrerequisitesTable 4-1 lists the materials required for configuring dual-screen display.



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Table 4-1 Materials required for configuring dual-screen display

Item Quantity

Image (Example) Description

TC 1 -

Monitor/Converter 2 Typically, a monitor providesa DVI-D port and a VGAport. If two monitors haveonly VGA ports in somespecial cases, a DVI-D-toVGA-converter is required.

DVI-I one-into-twocable

1 Converts DVI-I signals toDVI-D and VGA signals.

DVI-D-to-DVI-Dcable

1 -

VGA-to-VGA cable 1 -

ProcedureDual-Screen Connection

Step 1 Connect a TC to monitors based on the monitor type.l If the monitors provide DVI and VGA ports, go to Step 2.l If the monitors provide VGA ports only, go to Step 3.

Step 2 Connect the TC to the monitors, as shown in Figure 4-8.



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Figure 4-8 Dual-screen connection



----End

TC Setting

Step 1 Power on the TC.

Step 2 Perform the following operation based on the TC type.l If a Linux TC is used, go to Step 3.l If a Windows TC is used, go to Step 8.


Step 4 Double-click Display.

Step 5 Select Optimum settings.

Step 6 Select the display mode based on site requirements.l Duplicatel Extend



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Step 7 Select the main monitor based on site requirements.l DVIl VGA

The task is completed.

Step 8 Right-click on the desktop and choose Screen Resolution.

Step 9 Set Multiple displays based on site requirements.l Duplicate these displaysl Extend these displays

NOTE

Only Extend these displays can be selected when dual VMs and dual-screen display are used.

Step 10 Click OK.

----End

Client Setting

Step 1 Perform the following operation based on the dual-screen display scenario.l If a virtual desktop and two screens are used, go to Step 2.l If two virtual desktops and two screens are used, go to Step 2.

Step 2 Log in to the virtual desktop using the client. For details, see Logging In to a VirtualDesktop Using an SC.

Step 3 Click Settings.

Step 4 Select Open Multiple Monitor (The configuration will take effect after reconnect).

Step 5 Click Close.


Step 6 Log in to a virtual desktop using the client. For details, see Logging In to a Virtual DesktopUsing an SC.


Step 8 Deselect Open Multiple Monitor (The configuration will take effect after reconnect).

Step 9 Click Close.

Step 10 Log in to the other virtual desktop and repeat Step 6 to Step 9.

Step 11 Drag the two virtual desktops to different screens to achieve dual-screen display.

----End



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Others

4.6 Freezing of Virtual Desktops

ScenarioIf a fault such as desktop freezing or slow response occurs when you use a Campspace virtualdesktop, rectify the fault by performing operations recommended in this section.



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Troubleshooting Process

Method 1: Stopping Unnecessary Processes1. On the virtual desktop, open Task Manager, as shown in the following figure:



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2. View the processes that consume massive CPU and memory resources.3. Save user documents.4. Stop the processes that consume massive CPU and memory resources.

Method 2: Restarting the Desktop1. Save user documents.

2. Choose Start > Restart or click to restart the desktop, as shown in the followingfigure.

3. On the login page that is displayed, enter the user domain account and password.

4. In the virtual desktop list, click to enter the virtual desktop.



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4.7 Querying the Compatibility of Campspace with OtherSoftware

During the use of Campspace, you can use the Huawei FusionCloud SolutionCompatibility Check Assistant to choose compatible software.

4.8 HDPDeviceHelper Peripheral AssistantIf you encounter peripheral configuration problems when using Campspace, you can useHDPDeviceHelper for configuration.

1. In the VM list, click under the VM icon to open the self-help console and log into the VM.

2. Choose Start > Huawei vDesk. Start HDPDeviceHelper and configure peripheralsfollowing the instructions.



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http://support.huawei.com/onlinetool/datums/fusioncloud/comptool/index.jsp


5 FAQs (Administrator)

5.1 What Is Campspace?Workspace is a public cloud service product that uses cloud computing technology to provideWindows desktops and applications of PCs as cloud services for users. Workspace allowsusers to access cloud desktops for office work anytime, anywhere without time, location,terminal, and application restrictions. Workspace supports the on-demand lease and paymentmodes, and users can return their desktops when they do not need their desktops any more.

Campspace is a Workspace service optimized and customized for campus users. Campspacehas the advantages of Workspace and campus services. Users can enjoy the characteristics ofWorkspace, such as on-demand use and secure access anytime, anywhere, and can also obtainoptimal experience and additional services by using the local advantages of campuses.

5.2 What Features and Advantages Does CampspaceHave?

A web-based management console is provided for you to flexibly enable and disableCampspace that works out of the box.

Campspace provides the following features:

l Deploying conventional private desktop clouds takes several weeks. Campspace can beprovisioned and deployed quickly.

l Administrators can manage hundreds of virtual desktops at the same time using the webpage.

l Multiple desktop package specifications are available for you to choose the mostappropriate one (vCPUs, vGPUs. memory, system disks, and data disks).

l The password can be reset if a user forgets the password.l Encrypted remote access, isolated tenant resources, and network and peripheral security

control are used to ensure high security of data access.

CampspaceUser Guide 5 FAQs (Administrator)


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5.3 What Is the Campspace Use Process?Administrators only need to subscribe to Campspace and purchase virtual desktops beforeusing virtual desktops, as shown in Figure 5-1. End users can use Campspace virtual desktopsafter completing basic configurations on clients, as shown in Figure 5-2.

Figure 5-1 Campspace use process on servers

Figure 5-2 Campspace use process on clients

5.4 What Are Campspace Packages?

Campspace Packages

Campspace resources are packaged for leasing. Table 1 Workspace packages listsCampspace packages.

Table 5-1 Campspace packages

PackageType

vCPU Memory SystemDisk

Data Disk OS

Economical

2 2 GB 40 GB 100 GB Windows 7

Standard 2 4 GB 40 GB 150 GB Windows 7

Flagship 4 4 GB 40 GB 150 GB Windows 7

Advanced 4 8 GB 40 GB 200 GB Windows 7



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NOTICEl When an order expires, a 7-day grace period is provided. Services in the grace period are

still available.l After the grace period elapses, a 15-day reservation period is provided. Resources in the

reservation period are unavailable but retained.l The resources are automatically deleted after the reservation period elapses and the order

is not renewed.



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6 FAQs (End User)

6.1 What Devices Can Be Used to Log In to Campspace?You can log in to Campspace using TCs, SCs, browsers, Android terminals, and iOSterminals.

6.2 What Are the Precautions for Using Campspace?Campspace virtual desktops provide on-demand services based on network and workdepending on OSs and network configurations in VMs. This section describes some riskyoperations on virtual desktops.

These operations do not need to be adjusted in normal situations. If they must be adjusted,contact the system administrator first.

Forbidden Operations (Processes and Services)1. Change the default service and startup options in the system configuration, as shown in

Figure 6-1.

CampspaceUser Guide 6 FAQs (End User)


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Figure 6-1 Services and Startup

2. Disable HDP services, as shown in Figure 6-2.

Figure 6-2 HDP services

3. Uninstall programs shown in Figure 6-3.



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Figure 6-3 Programs

4. End LOCAL SERVICE, NETWORK SERVICE, and SYSTEM processes in the TaskManager, as shown in Figure 6-4.

Figure 6-4 Task Manager

Forbidden Operations (Network)1. Disable NICs, and disable or modify network configurations, as shown in Figure 6-5.



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Figure 6-5 Local Area Connection

2. Run the script or command for modifying a route, such as route DELETE *.3. Delete ports 28511, 28512, 28521, and 28522 from Windows firewall exception options.4. Enable software or tools, such as the IPsec, that can restrict network traffic.

Forbidden Operations (Others)1. Delete files or folders in C:\Program Files\Huawei, as shown in Figure 6-6.

Figure 6-6 Folders

2. Enable hibernation on virtual desktops. Hibernation is disabled for virtual desktops bydefault, as shown in Figure 6-7.

Figure 6-7 Sleep

3. Modify the configuration file of the HDP client (Access Agent).4. Run Rabbit Magic or Wopti Utilities to clean or optimize the registry.



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5. Install a customized screensaver with complex transformation functions, whichconsumes system resources and causes a delay in virtual desktop access.

6.3 What OSs Can Run on Campspace?Campspace runs the Windows 7 OS to provide smooth desktop experience for you.

6.4 Can I Install or Upgrade OSs by Myself?Campspace must use OSs provided by Huawei Enterprise Cloud or OSs made based on theOSs provided by Huawei Enterprise Cloud. You are not allowed to add or upgrade an OS butcan install OS patches.

6.5 Can Applications Be Installed on Campspace?By default, end users are configured as local administrators of Campspace and can installapplications. Administrators can modify the setting to prevent end users from installingapplications.

NOTE

For system stability, you are advised to use legitimate software.

6.6 What Software Is Campspace Compatible With?Campspace has no restrictions on software. Any application that is compatible with Windows7 can run on Campspace. Before installing software on Campspace, you are advised to use theHuawei FusionCloud Solution Compatibility Check Assistant to check whether thesoftware is compatible with Campspace.

6.7 How Does Campspace Manage Peripherals?If you encounter peripheral configuration problems when using Campspace, you can useHDPDeviceHelper for configuration.

1. In the VM list, click under the VM icon to open the self-help console and log in tothe VM.



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2. Choose Start > Huawei vDesk. Start HDPDeviceHelper and configure peripheralsfollowing the instructions.

6.8 Does Campspace Support Personalized Settings?Administrators can determine the end users who can personalize virtual desktops. By default,after logging in to Campspace, end users can personalize items, such as wallpapers, icons, andshortcuts for OSs. The settings will be retained until the next modification.



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Administrators can use policies, such as USB Redirection, Printer Redirection, FileRedirection, and Clipboard Redirection to control data transmission and peripheral accesspermission between end users and Campspace.

NOTICEInstalling a customized screensaver with complex transformation functions consumes systemresources and causes a delay in virtual desktop access.

6.9 Can Data in Campspace Be Saved for a Long Time?Yes. End users use separated Campspace virtual desktops. Applications, documents, settings,and other data can be saved for a long time.

6.10 How Can I Use a Local Printer for Printing?If you have configured a local printer, the printer will be selected by default. If no printer isconfigured, you need to configure one. Then select the local printer from the printing menuand click Print.

6.11 How Can I Use a Network Printer for Printing?Any printer that resides in the same network as Campspace and is supported by Windows canbe added as a network printer. After a network printer is added, you can select the printer inapplications for printing.

6.12 What Can I Do If Campspace Cannot Be Connected?

Method 1NOTE

During VM application, a VM connection failure may occur due to misoperations. You can use thefollowing methods to quickly rectify the ault. Method 1 is recommended.

1. In the VM list, click under the VM icon to open the self-help console and log in tothe VM.



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2. Choose Start > Huawei vDesk. InDiagnostic, resolve the problem as prompted.

Method 2

1. You can click or to resolve VM internal problems.

NOTICEForcibly restarting a VM is equivalent to powering off the VM and then powering on theVM again. Restart or forcible restart may result in OS file loss (similar to what occurs ona common PC). Do not frequently restart or forcibly restart a VM.

6.13 How Can I Resolve Desktop Freezing Issues DuringCampspace Use?

If a fault such as desktop freezing or slow response occurs when you use a Campspace virtualdesktop, rectify the fault by performing operations provided in this section.



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Method 1: Stopping Unnecessary Processes1. On the virtual desktop, open Task Manager, as shown in the following figure:



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2. View the processes that consume massive CPU and memory resources.

3. Save user documents.

4. Stop the processes that consume massive CPU and memory resources.

Method 2: Restarting the Desktop1. Save user documents.

2. Choose Start > Restart or click to restart the desktop, as shown in the followingfigure.

3. On the login page that is displayed, enter the user domain account and password.



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4. In the virtual desktop list, click to enter the virtual desktop.

6.14 What Can I Do If I Forget the Password?If you lose or forget the login password, you can contact the administrator to reset thepassword. Then the new password will be sent to your email address by the system.

6.15 What Can I Do If the Account Is Locked?Your account will be locked if you enter an incorrect password consecutively. If this happens,contact the administrator to unlock the account.

6.16 Does Campspace Support Dual-Screen Display?When accessing Campspace virtual desktops using TCs, perform the following operations toconfigure dual-screen display.

PrerequisitesTable 6-1 lists the materials required for configuring dual-screen display.

Table 6-1 Materials required for configuring dual-screen display

Item Quantity


TC 1 -

Monitor/Converter 2 Typically, a monitor providesa DVI-D port and a VGAport. If two monitors haveonly VGA ports in somespecial cases, a DVI-D-toVGA-converter is required.

DVI-I one-into-twocable

1 Converts DVI-I signals toDVI-D and VGA signals.



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Item Quantity


DVI-D-to-DVI-Dcable

1 -

VGA-to-VGA cable 1 -

ProcedureDual-Screen Connection

Step 1 Connect a TC to monitors based on the monitor type.l If the monitors provide DVI and VGA ports, go to Step 2.l If the monitors provide VGA ports only, go to Step 3.






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----End

TC Setting

Step 1 Power on the TC.

Step 2 Perform the following operation based on the TC type.l If a Linux TC is used, go to Step 3.l If a Windows TC is used, go to Step 8.


Step 4 Double-click Display.

Step 5 Select Optimum settings.

Step 6 Select the display mode based on site requirements.l Duplicatel Extend

Step 7 Select the main monitor based on site requirements.l DVIl VGA


Step 8 Right-click on the desktop and choose Screen Resolution.

Step 9 Set Multiple displays based on site requirements.l Duplicate these displaysl Extend these displays

NOTE

Only Extend these displays can be selected when dual VMs and dual-screen display are used.

Step 10 Click OK.

----End

Client Setting



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Step 1 Perform the following operation based on the dual-screen display scenario.l If a virtual desktop and two screens are used, go to Step 2.l If two virtual desktops and two screens are used, go to Step 2.

Step 2 Log in to the virtual desktop using the client. For details, see Logging In to a VirtualDesktop Using an SC.


Step 4 Select Open Multiple Monitor (The configuration will take effect after reconnect).

Step 5 Click Close.


Step 6 Log in to a virtual desktop using the client. For details, see Logging In to a Virtual DesktopUsing an SC.


Step 8 Deselect Open Multiple Monitor (The configuration will take effect after reconnect).

Step 9 Click Close.

Step 10 Log in to the other virtual desktop and repeat Step 6 to Step 9.

Step 11 Drag the two virtual desktops to different screens to achieve dual-screen display.

----End

Others



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Documents

User Guide · Workspace is a public cloud service product that uses cloud computing technology to provide Windows desktops and applications of PCs as cloud services for users. Workspace