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Contents
Instruction videos 3
The Amber Mobility app 4 Logging in 4 Reservations 4 Reserve a car 4My trip 4Profile 5 Other 5
The BMW i3 6 Starting the car 6Changing gears 7 Parking the car 7 Dashboardcontrols 8 Electricdriving 8
Charging 9 Finding a charging station 9 Charging the car 10 Frequently asked questions 11
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How do I reserve my Amber? https://youtu.be/9y2MGjSd0iYHow do I open my Amber? https://youtu.be/sahMSiZzVfkHow do I get out of my Amber? https://youtu.be/K6A1lo_bvt8How do I charge my Amber? https://youtu.be/P-yhf35YSCAHow do I stop the charging of my Amber? https://youtu.be/n8irwcWI53sHowdoIdriveoffinmyAmber? https://youtu.be/cUQ4SCz06F8HowdoIfindchargingstations? https://youtu.be/9CJxFSECzxEHow do I connect my phone to the car? https://youtu.be/l0uuL_Nqd-Y
Instructievideo’s
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TheAmberMobilityappisavailableforiPhonesusingiOS10orhigher,andforAndroiddevicesusingAndroid4.3orhigher.Withtheapp,userscanlogintotheiraccount,reserveacar,andlockandunlocktheir reserved car.
Logging inThefirsttimeyouopentheapp,aloginscreenappears.Here,youcanentertheemailaddressandpass-wordyouusedtoregisterfortheservice.Theappstoresthisinformationsothatyouwon’thavetologineverytimeyouusetheapp.Ifyou’veforgottenyourpassword,youcanclickonthelink“Forgot your password?” to reset it.
Assoonasyou’reloggedin,youcanchoosefromfivedifferentoptionsonthemainmenuscreen:Reser-vations, Reserve a car, My trip, Profile,andOther.
ReservationsInthefirstoptionReservationsyou’llseeanoverviewofallyourupcomingreservations.Eachreservationhasaname,destination,andstartandendtime.Totheleftofthereservationyouwillalsobeabletoseeatwhattimethecarwillbeavailableforyou.Thecarwillalwaysbeavailable15minutesbeforethestarttimeofyourreservation.ClickingonanindividualreservationwillrevealEdit and Deletebuttons,whichyoucanusetochangeorcancelyourreservation.
Reserving a car You can use the Reserve a carfunctiontomakeareservation.Reservingacarcanbedoneintwodiffe-rentways:Youcanenterareservationmanually,oryoucanconnectyourcalendartotheappandmakeareservation for an exisitng appointment.
Calendar reservationsTomakeacalendarreservation,clickontheCalendartab,andclickonanexistingappointmentinyourcalendar.Then,enterthelocationoftheappointment,andtheappwillusethistocalculatethedrivingtimetotheappointment.Assoonasyou’vefilledinallthenecessaryinformation,clickonDoneatthetop right of the screen.
Ifyou’dliketotakeacarhomewithyouintheevening,eitherbeforeorafteranappointment,thenyou’llneedtomakeamanualreservation.
Manual reservationsYoucanmakeamanualreservationbyclickingontheManualtab.Inthismenuyoucanfillinthestarttime(thetimeatwhichyouwanttoleaveforyourappointment),theendtime,andthelocationoftheappointment.Youcanalsogiveyourappointmentaname.
Ifyou’dliketotakeacarhomewithyouintheevening,thenyoucanmakeamanualreservationthatstartsonthedayyou’dliketotakethecarhome,andendswhenyoubringitbacktoworkthenextday.Assoonasyou’vefilledinallthenecessaryinformaiton,clickDoneatthetoprightofthescreen.
The Amber Mobility app
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My tripThe My tripscreenistheapp’smainscreen,thatyou’lluseduringareservation.Ifyoudon’thaveanyrunningreservations,thescreenwillbeblank.Ifyou’vegotarunningreservation,youwillseeamapwithyourlocationaswellasthelocationofyourreservedcar.
By swiping upwards on the the My carscreen,youcanseeinformationaboutyourreservedcar.Thisin-formationincludesthelicenseplatenumber,theremainingbatterylevel,andwhetherthecarislockedorunlocked.TheUnlock/Lockbuttonservesasthecar’skey–usingthisbuttonyoucanlockandunlockthecar,whilestandingwithin~10metersofthecar.
AdditionalinformationontheMy carscreenincludesthedurationofyourreservationsofar,andthedistancetraveledonthecurrentreservation.
Whenyou’vecompletedyourtrip,endthereservationbyclickingEnd at the top right of the screen. The appwillonlyallowyoutoendyourreservationonceyou’veparkedthecarinanAmberparkingspaceandturnedthecaroff.
CAUTION: If you end your reservation you will no longer have access to that car!
Afterendingyourreservationafeedbackscreenwillpopup,inwhichyou’llbeaskedifyouweresatisfiedwiththereservationandthetrip.Youcanalsoleavemorecommentsifdesired.
ProfileOn the Profilescreen,youcanfindanoverviewofallthetripsyou’vemadewithAmber,inchronologicalorder.Foreveryreservationyou’llseethedetailsoftheappointment,theactualdurationofthereserva-tion(inminutes),andthedistancetraveled.YoucanalsologoutoftheappatthetoprightoftheProfile screen.
OtherOnthelastscreenyou’llfindabriefoverviewofthemostfrequentlyaskedquestions(FAQs),aswellasthepossibilitytosendanemailwithyourquestionorfeedback.Forurgentquestionsorproblems,youcanalsocalltheAmberHelpDeskbyclickingonCall helpdesk.
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AmberusestheBMWi3,afully-electric4-seaterhatchback.Thebatteryrangeofthecarisbetween200and240kilometers,dependingonthedrivingstyle.Thetopspeedofthecaris150km/h.Allcarsareequippedwithairconditioning,electricbrakes,parkingsensorsinfrontandback,abackupcamera(re-versingcamera),aninfotainmentsystemwithAUXandUSBinterface,andaBluetoothphoneconnection.AllcarsarealsoequippedwithvarioussafetysystemssuchasABS(anti-lockbrakes),electronicstabilitycontrol,andatractioncontrolsystem.
Starting the carTostartthecar,holdthebrakepedalandpresstheSTART/STOPbuttononthe“driveselector”handletotherightbehindthesteeringwheel.Thisengagestheelectricmotor.Youwillhearasoundsignalandtheword“READY”willappearonthedashboardscreen.
CAUTION: IfyoupresstheSTART/STOPbuttonwithoutpushingsimultaneouslyonthebrakepedal,onlythecar’sdahboardwillbeengaged,andtheelectricmotorwillnotbeconnected.
Figure 1: The ‘drive selector’ handle behind the steering wheel of the BMW i3.
The BMW i3
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Changing gearsUsethe“driveselector”handletotherightbehindthesteeringwheeltoselectadrivingmode:Park,Neu-tral,Drive,orReverse.Thebrakepedalmustbepushedin,inordertochangebetweendrivingmodes.
Drive (D)Todriveforwardstiltthedriveselectortowardsthedashboard,whileholdingthebrakepedal,untiltheletterDisilluminated.Pressingtheacceleratorpedalautomaticallydisengagesthehandbrake,andyouarefreetodriveoff.Thereisnoneedtochangegearstogofaster–thecarworksjustlikeanautomatictransmission car.
Reverse (R)Togointoreversemode,holdthebrakepedalandtiltthedriveselectortowardsyou,untiltheletterRisilluminated.Theparkingsensorswillbeactivatedandyouwillbeabletoseetheimagefromthebackupcameraonthedashboarddisplay.Thecarisnowreadytodrivebackwards.
Park (P)Afterparkingthecar,holdthebrakepedalandpresstheP-buttonontopofthedriveselectorlever.TheletterPwillbeilluminatedandthehandbrakeisautomaticallyengaged.Youcannowreleasethebrakepedal.
Parking the carAfterparkingthecar,whetheratanappointmentorattheendofyoureservation,pleasefollowthesesteps:- PresstheSTART/STOPbuttonwhileholdingthebrakepedal.Thecarwilldisengageandenter theParkmode(P)- Engagethehandbrakebypullingupwardsonthebuttoninthemiddleconsole.- Connectthecartoachargingstationifpossible.- Makesurealldoorsandwindowsareclosed,thenopentheAmberMobilityapp.- ClickontheLockbuttonintheMy tripmenu.Thecarwillnowlockitself.Makesurethatalldoors arelockedbeforewalkingaway.
Toendyourreservation,clickonEnd in the top right corner of the My trip menu. If you want to keep your reservationactive,simplyclosetheAmberMobilityapp.
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Dashboard controlsAllcarfunctionscanbeaccessedviatheiDrivebuttonsbetweenthefrontseats.Manyfunctionscanalsobeaccessedviathebuttonsonthesteeringwheel.
Figure 1: iDrive buttons on the BMW i3 middle console.
Electric drivingElectricdrivingissomewhatdifferentthandrivinginaconventionalfuel-poweredcar.Thefollowingarethemostimportantdifferences:
Regenerative brakingReleasingtheacceleratorinanelectriccarmakesthecarautomaticallybrake,whichthenchargesthebattery.Thisiscalled“regenerativebraking”,andismoreefficient,especiallyinurbanenvironments.Thismeansthatinmostsituations,youwon’thavetousethebrakepedal.
Limited range and ECO PROElectriccarsunfortunatelydon’tyethavethesamerangecapacityasfuel-poweredcars.TheAmberMo-bilityappalwayskeepstrackofthedistanceyouneedtotravelandthebatterylevelofthecar.However,ifyoustillthinkyoumightnotreachyourdestinationwiththeremainingbatterylevelofthecar,youcanputthecarinECOPROorECOPRO+mode,usingthebuttonstotherightofthedriver’sseat.Theenergyusageofthecarismuchlessinthesetwodrivingmodes,andthebatteryrangeofthecarwillincrease.
Charging the carIntheAmberservice,thecarsareusedintensivelyeveryday,whichmeansthatit’sextremelyimportanttochargethecarswheneverpossible.Weaskyoutoalwaysparkthecaratachargingstationwheneverpossible.
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Finding a charging stationAneasywaytofindchargingstationsintheNetherlandsistousetheNewMotionapp(availablefordownloadoniOSandAndroid).Inthisapp,youcanfindallpublicchargingstations.Beforeyouchooseachargingstation,youmustfirstfilterthestationsbasedontypeofchargingplug.Intheapp,clickonthefunneliconinthetoprightcornerandselectthetypeofplugType 2 – Mennekes en Combo.NowthemapwillonlyshowthechargingstationssuitablefortheBMWi3.
Chaging
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Themaximumcapacity(inkilowatthours–kW)ofeachchargingstationismarkedintheinformationaboutthestation.Thehigherthecapacityofthestation,thefasterthecarwillcharge.Thetablebelowgivesanindicationofthetimeittakestochargethecar.Thelast20%ofcharginggoesslowerbecausethechargingstationslowlystopsuntilthecarisfullycharged.
Charging the carAfterparkingthecaratachargingstation,pleasefollowtheseintructionstostartthechargingsession:
- Retrievethechargingcardfromthecardholderinthecar’sglovecompartment.- Retrievethechargingcablefromthetrunkofthecar.- Connectthecable:thesmallerendtothechargingstationandthelargerendtothecar.Thecar’s cableconnectioncanbefoundonthebackrigh-handsideofthecar,andlookslikeafueltank cap.Toopenthecompartment,simplypressthecap.- Holdthechargingcardinfrontofthecardreaderonthechargingstationuntilthecharging station reacts and the charging session starts. - Placethechargingcardbackinthecardholderintheglovecompartmentandclosethecar, lockingitwiththeapp.
You can track the car’s charging process via the My trip menu in the app. To disconnect the car from the chargingstationandendthechargingsession,simplyfollowtheaboveinstructionsinreverseorder.Firstplacethechargingcardinfrontofthecardreaderonthechargingstation,thendisconnectthecable.Duringthechargingsession,thecableislockedinplaceatbothends.
Charging capacity Chargingtime(0to80%) Chargingtime(0to100%)
3.7kW7.4kW11kW22kW50kW
7 hours 3,5hours2,5hours80minutes30 minutes
10 hours5hours3,5hours2 hours1 hours
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Frequently asked questions
Is the help desk always available?
When can I use Amber Mobility?
Can I take other people with me in the car?
Can I take a car home with me if I have an appointment early or late in the day?
Can I take a car home with me over the weekend?
Can I use the cars for private errands or trips?
I want to stop using the Amber service. How can I do that?
I can’t lock or unlock the car.
I can’t see a car assigned to me even though I have a running reservation.
How do I connect my calendar with the app?
I don’t see a car assigned to me after making a reservation. Did I do anything wrong?
Yes,thehelpdeskisavailableatalltimesat+31(0)85–3011513.
YoucanuseAmberMobilityatanytime,forbusinessandcommutertravel.Keepinmindthatitmaynotbepossibletoaccessthecarsatnightdependingontherulesofyourworklocation.
Yes,youcantakeupto3extrapeoplewithyouinthecars.Thepersondrivingthecarmustalwaysbetheonewhomadethereservation,however.
Yes,that’sallowed.You’llhavetomakeamanualre-servation in the app that starts on the day you want to reserve the car and ends on the day you want to bring itback.Youwillalsohavetochargethecarovernight.
Yes,that’spossible,solongasthecarisbackatthehubbeforeMondayat9:00(unlessyouplantousethecarforanappointmentonMondaymorning).
No,thisisunfortunatelynotallowed.Forlegalreasons,onlywork-workandhome-worktripsareallowed.
[email protected]’lltakeitfromthere.
Makesurethatyou’veinstalledthelatestappupdate.Thentryclosingandre-openingtheapp.Ifthisstilldoesn’twork,pleasecallthehelpdesk.
It can take 30 seconds or so for your reserved car to appearintheapp.Ifitdoesn’tshowupafterthen,pleasecallthehelpdesk.
Thefirsttimethatyoustarttheapp,youwillbeaskedifyouwanttoconnectyourcalendar.Otherwise,youcanalwaysgotoSettingsonyourphoneandselecttheAmberMobilityapp.Hereyoucangivetheapppermissiontoaccessyourcalendar.
10 minutes before the start time of your reservation youwillbeabletoseewhichcarhasbeenassignedtoyou.Untilthennocarwillshowasbeingassigned.aangeeft.
The service
The Amber Mobility app
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Reservations and appointments
The car
The travel time that the app calculated for my trip is too short. Can I edit this?
I forgot my user name and/or password. What do I do now?
No,unfortunatelynot.Theapptakesintoaccountamarginoferrorforthetraveltime,andalsokeepstrackofreal-timedelaysontheroad.Ifyouwanttoleaveearlier,youcanmakeamanualreservationandenteranearlierdeparturetime
Clickonthebutton”Forgotyourpassword?”ontheloginscreenandfollowtheinstructions.
Can I change or cancel my reservation?
I unexpectedly need a car. Can I use one immediately?
Where can I find my past reservations?
My appointment is running over time or is running later than expected. Should I do anything?
How can I make a reservation for multiple appointments in a row?
Can I use the car the whole day for one long appointment?
Does the regular hourly rate also apply at night if I take the car home with me?
Yes,youcanchangeorcancelyourreservationbyclickingonthereservation.ThiswillbringuptheEditandCancelbuttons.
Yes,youcan.Youcanmakeamanualreservationusingthecurrenttimeasthereservationstarttime,andyouwillbedirectlyassignedacar.
OntheProfilescreenyou’llfindalistofallyourpastreservations,inchronologicalorder.
No,youdon’thavetodoanything.Yourreserva-tionwillremainactiveaslongasthecarremainsawayfromthehub.Assoonasyoureturnthecartothehub,thereservationwillend.
Ifyou’dliketodrivedirectlyfromoneappointmenttotheother,youcanmaketwoseparatereservations,andtheappwillconnectthemautomatically,sothatyoucanusethesamecarformultipleappointments.
Yes,youcan.However,keepinmindthatthereserva-tiontimewillstillrun(withthenormalhourlyprice)forthe time that the car is parked.
No,theratesareabitdifferentatnight.Between7:00and19:00theregularlyhourlyrateappliestoalluseofthecar,whetherdrivingorparked.Between19:00and7:00theregularhourlyrateonlyappliesforthetimethe car is in use; parking time is free.
I left something in the car. What should I do?
The car is really dirty. Can I get a different car?
I can’t get the car started.
Justcallthehelpdeskandwe’llmakesureyourbelongingsarereturnedtoyou.
Yes,youcanreportthistothehelpdesk.Ifpossi-ble,we’llassignyouadifferentcar,andmakesurethattheotheriscleaned.
Makesurethatthehandbrakeisdisengaged,andbesuretoholdthebrakepedalwhilepressingtheSTART/STOPbuttonandchanginggearsonthedriveselector.Stilldoesn’twork?Pleasecallthehelpdesk.
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I need to drive farther than the car’s battery range will allow. What should I do?
I can’t find a charging station.
I can’t disconnect the charging cable from the car.
I can’t disconnect the charging cable from the charging station.
The charging station shows an error and the charging session won’t start.
I’m stuck on the side of the road with an empty battery. What should I do?
Can I use a fast-charger to charge the car?
Who pays for charging the car?
Ifthedifferenceindistance/rangeissmall,youcanputthecarintoECOPROorECOPRO+mode,andaccele-rateanddriveslower.Ifthedif-ferenceistoolarge,theappwillwarnyouthatyouwillhavetochargethecarat your destina-tion.
UsingtheNewMotionapp,youcanlocateallpublicchargingstationsintheNetherlands.Ifthere’snochar-gingstationintheneighborhoodofyourdestination,pleasecallthehelpdesk.
Make sure that you’ve ended the charging session by presenting the charging card in front of the card readeronthechargingstation.Stillcan’tremovethecable?Callthehelpdesk.
Make sure that you’ve ended the charging session by presenting the charging card in front of the card readeronthechargingstation.Stillcan’tremovethecable?Callthehelpdesk.CAUTION: Do not drive off leaving the cable attached to the charging station!
Ifpossible,tryconnectingtoadifferentchargingstati-on.Ifnot,thencalltheservicenumberonthechargingstationandreporttheproblem.
Callthehelpdeskandwe’llhelpyou.
Yes,youcan.StationswithaComboorCCS-plugwillallowyoutochargethecarto80%offullcapacitywithin 30 minutes.
Amberalwayspaysfortheelectricitytochargethecar,viathechargingcardintheglovecompartmentofthecar.Thisiswhyyoushouldalwaysusethecorrectchargingcardthatbelongstothecar.
Charging the car
Damage and fines
I damaged the car while driving it. What should I do?
What are the fines if I damage the car?
Alwayscallthehelpdeskimmediately.Wewillalsoaskyou to take pictures of the damage and send them to us.
Everyuserhasapayabledeductibleof€135perdama-geincident,providedthatyoureportthedamangetousdirectly.Ifyoudonotreportthedamage,youwillhavetopayamaximumfineof€250.
How can I drive more efficiently with the BMW i3?
Is parking free because I’m driving an electric car?
By putting the car into ECO PRO or ECO PRO+ mode usingthebuttonsonthemiddleconsole,youwilluselessenergyandincreasethecar’srange.
No,parkingisnotfreeforelectriccars.Youarestillres-ponsibleforpayingyourownparkingfeesandtickets.
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I have a flat tire. What should I do?
I received a traffic or parking ticket. Should I report this?
Where can I find the car’s registration papers?
Callthehelpdeskandwe’llhelpyougetitchanged.
No,youdon’thavetoreportthis.Whenwereceivethefinenoticewewillsendittotheuserwhowasusingthe car at the time.
Youcanfindacopyofthecarregistrationpapersintheglovecompartment.
