User Manual NCP - INDUSTRONIC · 4.2.2 Role Assignment ... 22. Operating Manual IP PC Intercom Station NCP 3 / 44 ... Operating Manual IP PC Intercom Station NCP 4 / 44

Doc. no. UMN-351-600-100 • Rev. 1 • EN • 29.03.2016

Operating Manual IP PC Intercom Station NCP

Illustration similar

Valid for software version 1.0 and higher

Operating Manual IP PC Intercom Station NCP 2 / 44 Doc. no. UMN-351-600-100 • Rev. 1 • EN • 29.03.2016

Table of Contents 1 About this Operating Manual ..................................................................................................... 4

1.1 Purpose ................................................................................................................................ 4 1.2 Target Group ........................................................................................................................ 4 1.3 Validity .................................................................................................................................. 4 1.4 Other Applicable Documents ............................................................................................... 4 1.5 Copyright .............................................................................................................................. 4 1.6 Typographic Rules ............................................................................................................... 5

2 About the IP PC Intercom Station NCP ..................................................................................... 6 2.1 Safety ................................................................................................................................... 6 2.2 Intended Use ........................................................................................................................ 6 2.3 System Requirements .......................................................................................................... 7 2.4 Network Requirements ........................................................................................................ 7 2.5 Accessories .......................................................................................................................... 8

2.5.1 PC ........................................................................................................................... 8 2.5.2 Monitor .................................................................................................................... 8 2.5.3 Desktop Microphone ............................................................................................... 9 2.5.4 Desktop Speakers .................................................................................................. 9

3 Installation .................................................................................................................................. 10 3.1 Installing the IP PC Intercom Station ................................................................................. 10 3.2 Starting the IP PC Intercom Station ................................................................................... 10

4 Overview on the User Interface ................................................................................................ 11 4.1 General Layout .................................................................................................................. 11

4.1.1 Header with Toolbar ............................................................................................. 12 4.1.2 Workspace ............................................................................................................ 13 4.1.3 Footer ................................................................................................................... 14

4.2 Menus ................................................................................................................................ 16 4.2.1 Network Setup ...................................................................................................... 16 4.2.2 Role Assignment .................................................................................................. 18 4.2.3 Audio Setup .......................................................................................................... 19 4.2.4 Dial Keypad .......................................................................................................... 20

5 Commissioning .......................................................................................................................... 21 5.1 IP Address for the PC ........................................................................................................ 21 5.2 Connecting to the Central Exchange Unit .......................................................................... 21

5.2.1 Automatically Obtaining Network Data to Connect to the Central Exchange Unit (default setting) ............................................................................ 21

5.2.2 Manually Entering Network Data to Connect to the Central Exchange Unit ....................................................................................................................... 22


5.3 Assigning the Network Role ............................................................................................... 22 5.4 Defining Speaker and Microphone Settings ...................................................................... 23

6 Operation .................................................................................................................................... 25 6.1 General Information ........................................................................................................... 25 6.2 Adjusting the Speaker and Microphone Volume................................................................ 25 6.3 Displaying and Using the Dial Keypad ............................................................................... 26 6.4 Locking the User Interface ................................................................................................. 26

7 Troubleshooting ........................................................................................................................ 27 7.1 Signaling ............................................................................................................................ 27 7.2 Troubleshooting Tables ..................................................................................................... 27

7.2.1 Operation at One Central Exchange Unit ............................................................. 27 7.2.2 Redundant Operation at Two Central Exchange Units ........................................ 29 7.2.3 Other Fault and Error Messages .......................................................................... 33

7.3 Establishing a Network Connection for the Central Exchange Unit .................................. 39 7.4 Checking the Configuration ................................................................................................ 40

8 Uninstalling ................................................................................................................................ 43 8.1 Uninstalling the IP PC Intercom Station ............................................................................. 43

Document History and Imprint ......................................................................................................... 44


1 About this Operating Manual 1.1 Purpose

This operating manual informs you about the IP PC intercom station Networkable Control Panel (NCP) from INDUSTRONIC. Among other things, you will find information on:

• Installation of the software

• Commissioning

• General operation (customer-specific adjustments are not mentioned)

1.2 Target Group This operating manual is intended for all users who have to install, commission and to operate the IP PC intercom station NCP from INDUSTRONIC.

1.3 Validity This operating manual is valid for the following devices:

Type Type Number

NCP 001 S 351-600-100

NCP 001 S-xxx 351-601-xxx

NCP 001 D-xxx 351-610-xxx

NCP 001 R-xxx 351-650-xxx

1.4 Other Applicable Documents The button assignment for each IP PC intercom station may vary due to different customer or project requirements. Observe the project-specific functional description and the functional description of the respective IP PC intercom station supplied with the system documentation of the central exchange unit. These documents contain the individual button assignments.

1.5 Copyright All information contained in this document as well as product pictures, drawings, technical descriptions shall remain the property of INDUSTRONIC and must not be reproduced without written permission.


1.6 Typographic Rules The following typographic rules and formatting are used in this document:

Indicates a pre-condition that needs to be fulfilled in order to successfully perform the following actions.

1. Start ... The number at the beginning of a line indicates an action step. Carry out these action steps in the order specified.

Indicates intermediate results of an action.

Indicates results of an action.

• Indicates a bulleted list.

Indicates cross references to other useful information in this document.

Indicates references to other useful chapters.

Italic Italics indicate text or buttons which appear on the user interface. Submenus are separated by arrows ">".

Courier New Courier New indicates text you have to enter as part of a command.

Indicates additional notes.

Table 1-1: Typographic rules used in this operating manual


2 About the IP PC Intercom Station NCP 2.1 Safety

The IP PC intercom station NCP is supplied as software. You can install and operate it on a PC. You can order a suitable PC and other accessories from INDUSTRONIC ( chapter 2.5.1, page 8) or provide your own devices ( chapter 2.3, page 7).

If hardware is provided by the costumer, we recommend consulting INDUSTRONIC to check the compatibility of the equipment. INDUSTRONIC assumes no guarantee for the reliable functioning of the IP PC intercom station NCP if audio hardware from third-party suppliers is used.

Furthermore, the operator of the PC used is obliged to keep the PC up to date and to protect it against unauthorized access. This includes the following:

• Installing security and software updates regularly

• Keeping the antivirus protection up to date

• Setting up the firewall, etc.

2.2 Intended Use The IP PC intercom station NCP from INDUSTRONIC is suitable for use in modern control rooms. It is supplied as software so that you can install and operate it on a standard PC. Intended use includes:

• Industrial communication (duplex and/or half-duplex mode)

• Propagating voice announcements

• Triggering of alarms

• Activation of control lines and/or control signals.

The user interface ( chapter 4, page 11) is separated into several areas where different buttons and status indicators are arranged. You can use it via mouse or touch screen.

Buttons and the button layout can be programmed with the Config Manager configuration software from INDUSTRONIC. The functions depend on the configuration of the central exchange unit.

The IP PC intercom station NCP can only be used together with INDUSTRONIC’s INTRON-D plus communication and public address system.

The functioning of the IP PC intercom station is permanently monitored.

Security updates, firewall, antivirus protection


2.3 System Requirements

Note Dedicated hardware recommended. An audio component must be available exclusively for the application.

The IP PC intercom station NCP only runs under the operating system Microsoft® Windows® 7 Professional (32/64 Bit).

Ensure that your PC meets at least the following system requirements:

Processor Intel® Core™ i3 processor (or similar)

Hard disk space 128 GB HDD or SSD

RAM 4 GB

Graphics card Intel® HD 4400 (or similar), DirectX 11

Graphics interface DVI, HDMI or DisplayPort interface (depending on the monitor used)

Interfaces 4 x USB 2.0

Network interface LAN 100 Mbit

2.4 Network Requirements IPv4 network

Support of UDP, SCTP, RTP and RTCP protocols

Quality of Service (QoS)

Ideal latency value: < 20 ms (max. 50 ms)

Jitter: max. 10 ms

10Base-T/100Base-TX Ethernet (IEEE 802.3), 100 Mbit/s recommended

200 kbit/s basic bandwidth and 200 kbit/s per active audio channel

Operating system

PC configuration


2.5 Accessories

2.5.1 PC The PC of the 1 NIPC 001 series can be mounted to the stand of the 19 NTMD 001 monitor ( chapter 2.5.2, page 8).

Type 1 NIPC 001 (type number: 351-100-100) or 1 NIPC 001/EN (type number: 351-100-100/EN)

CPU Intel® Core™ i3

Hard disk SSD 120 GB

RAM 4 GB

Operating system Microsoft® Windows® 7 Professional, 64 Bit

Interfaces 4 x USB 3.0 1 x Mini HDMI 1 x Mini DisplayPort 1 x LAN (Gigabit Ethernet)

Power supply 110 VAC to 240 VAC / 12 VDC to 19 VDC

Power consumption 30 W

Width x height x depth 170 mm x 70 mm x 114 mm (6.7" x 2.8" x 4.5")

Weight 1.5 kg (3.3 lbs)

2.5.2 Monitor On the stand, there is a bracket for mounting the PC of the 1 NIPC 001 series ( chapter 2.5.1, page 8).

Type 19 NTMD 001 (type number: 351-200-100)

Diagonal 19"

Touch screen Resistive

Display colors 16.7 Mio.

Physical resolution 1280 x 1024 pixels

Power supply 100 VAC to 240 VAC, 50/60 Hz

Power consumption 25 W (typical)


Video interface VGA, DVI-D

Touch interface USB, RS-232

Width x height x depth 432 mm x 390 mm x 218 mm (17" x 15.4" x 8.6")


2.5.3 Desktop Microphone The desktop microphone with Push-to-Talk button (PTT button) is connected to the PC via USB.

Type 1 NMID 001 (type number: 001-002-013)

Length of gooseneck microphone

Approx. 400 mm (approx. 15.8")

USB connection cable 1.4 m (4.6 ft)


Note INDUSTRONIC recommends always connecting the microphone to the PC via USB. Due to the relatively poor contact quality we do not recommend connecting it to the jack socket.

2.5.4 Desktop Speakers The desktop speakers are connected to the PC via USB.

Type 2 NSPD 001 (type number: 202-523-300)

Rated power 5 W

Effective frequency range

70 Hz to 20 kHz

USB connection cable Approx. 0.8 m (approx. 31.5")

Connections 1 x USB (Type A), 1 x Aux-in port (3.5 mm)

Width x height x depth (for each speaker)

154 mm x 132 mm x 82 mm (6.1" x 5.2" x 3.2")

Weight Approx. 1.4 kg (approx. 3.1 lbs)

Note INDUSTRONIC recommends always connecting the speakers to the PC via USB. Due to the relatively poor contact quality we do not recommend connecting it to the jack socket.


3 Installation 3.1 Installing the IP PC Intercom Station

The PC meets at least the system requirements stated in this document ( chapter 2.3, page 7).

You have administrator rights and can change the settings of the PC.

Close all other applications.

1. Open the folder which contains the installation file.

2. Double-click the NCP_Installer_(Version).exe file.

The User Account Control window of Windows® 7 opens and warns you of a program from an unknown publisher.

3. Confirm the prompt with Yes.

The installation wizard window NCP Setup opens ( Fig. 3-1).

4. Follow the instructions of the wizard.

During installation, a shortcut is automatically created in the Windows® Start menu (Industronic > Networkable Control Panel > Networkable Control Panel).

5. Reboot the PC.

The IP PC intercom station starts automatically.

You successfully installed the IP PC intercom station.

You can now establish a connection to the central exchange unit ( chapter 5, page 21).

3.2 Starting the IP PC Intercom Station During the default installation, an entry is created in the Windows® Startup folder. This means that the IP PC intercom station automatically starts each time you restart your PC.

If you deactivated the check box Add Program to Autostart during installation, then you can manually start the IP PC intercom station as follows:

• Double-click the desktop icon .

• Go to the Windows® Start menu: > All Programs > Industronic > Networkable Control Panel > Networkable Control Panel

Pre-conditions

Fig. 3-1: Installation wizard

Autostart

Desktop icon

Start menu


4 Overview on the User Interface 4.1 General Layout

Note The screenshot Fig. 4-1 displays an exemplary layout of the user interface. The layout of your user interface may differ.

Buttons and the button layout can be programmed with the Config Manager configuration software from INDUSTRONIC.

Fig. 4-1: Exemplary layout of the user interface

1 Header with toolbar ( chapter 4.1.1, page 12)

2 Workspace ( chapter 4.1.2, page 13)

3 Footer ( chapter 4.1.3, page 14)


4.1.1 Header with Toolbar In the header, the name and the call number of the IP PC intercom station are displayed.

In the text field, the information displayed may vary depending on the function selected, e.g. name and call number of the calling subscriber.

The buttons in the toolbar open different menus ( chapter 4.2, page 16).

Note Which buttons are displayed in the toolbar may vary due to customer or project requirements. Depending on the configuration not all buttons mentioned below might be available.

Depending on the function, the text field indicates the following: • Name and call number of the own IP

PC intercom station

• A call number you entered with the dial keypad

• If another subscriber speaks to you: Name and call number of the subscriber

Opens the dial keypad ( chapter 4.2.4, page 20).

Opens a slider bar to adjust the speaker volume ( chapter 6.2, page 25). Enable the Mute check box to mute the speaker.

Indicates that the loudspeaker is muted.

Opens a slider bar to adjust the microphone volume ( chapter 6.2, page 25). Enable the Mute check box to mute the microphone.

Indicates that the microphone is activated and that you can speak into the microphone.


Indicates that the microphone is muted.

Locks the user interface for 20 seconds (e.g. for cleaning purposes). During this time, no buttons and functions can be activated.

Here, you can switch between full screen and window mode.

Opens a new window with the menus Network Setup, Role Assignment and Audio Setup ( chapter 4.2.1 to 4.2.3, page 16 to 19).

Terminates the IP PC intercom station and closes the user interface.

4.1.2 Workspace Among other things, the workspace is used

• To initiate functions programmed on the display buttons (e.g. make a voice announcement, establish a call to another subscriber, trigger an alarm etc.),

• To define settings,

• To display status information,

• To display confirmation prompts and menus, etc.

The buttons are labeled with project-specific and function-specific text which indicates the corresponding button function ( Fig. 4-2). The buttons indicate different states (e.g. an incoming call or a busy subscriber) on the basis of different colors and blinking sequences. In some cases, they change their color when actuated ( Fig. 4-2/green button).

Status fields at the buttons indicate faults (e.g. green: no fault detected, red: fault detected, Fig. 4-3).

Furthermore, there are various icons available to visualize your functions ( Fig. 4-3 and Fig. 4-4).

Buttons

Fig. 4-2: Button labeling

Status fields at the buttons

Fig. 4-3: Status indication

Icons

Fig. 4-4: Icons (selection)


Note The button assignment for each IP PC intercom station may vary due to different customer or project requirements. Observe the project-specific functional description and the functional description of the respective IP PC intercom station supplied with the system documentation of the central exchange unit. These documents contain the individual button assignments.

4.1.3 Footer In the footer, the current date and time is indicated as well as function-specific status indicators (icons). When hovering the mouse cursor over an icon, a tooltip with a short description appears.

If only one icon is displayed, the IP PC intercom station is operated at one central exchange unit.

If there are two icons next to each other, the IP PC intercom station is operated at two central exchange units for redundancy purposes. The first icon indicates the status of the main central exchange unit (Main Unit) and the second icon indicates the status of the second, the redundant central exchange unit (Secondary Unit).

Indicates date and time, automatically adopted from the PC.

Main Unit – Active Connection to the main central exchange unit is established and active. IP PC intercom station is operated at the main central exchange unit. Secondary Unit – Active Connection to the redundant central exchange unit is established and active. IP PC intercom station is operated at the redundant central exchange unit.

Main Unit – Ready Connection to the main central exchange unit is established but not active. Connection is in standby mode. Secondary Unit – Ready Connection to the redundant central exchange unit is established but not active. Connection to the redundant central exchange unit is in standby mode.

Main Unit – No connection to server No connection to the main central exchange unit established ( chapter 5.2, page 21). Secondary Unit – No connection to server No connection to the redundant central exchange unit established ( chapter 5.2, page 21).


Main Unit – No role assigned No role assigned ( chapter 5.3, page 22). IP PC intercom station is not assigned to the main central exchange unit. Secondary Unit – No role assigned No role assigned ( chapter 5.3, page 22). IP PC intercom station is not assigned to the redundant central exchange unit.

Main Unit - Not ready or suspended If this icon is only indicated temporarily: Temporary status while a connection to the main central exchange unit is established. If this icon is indicated permanently: Configuration of the IP PC intercom station and/or the main central exchange unit contains errors. Secondary Unit - Not ready or suspended If this icon is only indicated temporarily: Temporary status while a connection to the redundant central exchange unit is established. If this icon is indicated permanently: Configuration of the IP PC intercom station and/or the redundant central exchange unit contains errors.

Indicates different local fault and error messages (e.g. No speaker detected).

For further information on the meaning of the status indicators (icons) and the fault and error messages, refer to chapter 7, page 27.


4.2 Menus

4.2.1 Network Setup In the Network Setup menu, you can define the network settings of the IP PC intercom station and establish the network connection to the central exchange unit.

To display the Network Setup menu, click on in the toolbar.

Fig. 4-5: Network Setup menu

Auto Discovery If enabled ( ), the IP address of the central exchange unit is automatically detected ( chapter 5.2.1, page 21). If disabled ( ), you must manually enter the IP address of the central exchange unit ( chapter 5.2.2, page 22).

Primary Server IP Address

If Auto Discovery is disabled, you can manually enter the IP address of the main central exchange unit to which you want to establish a connection into the text field. If Auto Discovery is enabled, the last, manually entered IP address is displayed in this text field. The IP address automatically detected with Auto Discovery is not displayed. When delivered or if no connection is established, 0.0.0.0 is displayed.


Secondary Server IP Address

If Auto Discovery is disabled, you can manually enter the IP address of the redundant central exchange unit to which you want to establish a connection into the text field. This way, the IP PC intercom station can be operated at two central exchange units. If Auto Discovery is enabled, the last, manually entered IP address is displayed in this text field. The IP address automatically detected with Auto Discovery is not displayed. When delivered or if no connection is established, 0.0.0.0 is displayed.

Checks if the automatically detected or manually entered IP address is available and establishes a connection to the central exchange unit.

Closes the window.


4.2.2 Role Assignment In the Role Assignment menu, you assign the role of the IP PC intercom station within the network. The role describes the function of the IP terminal device. A specific role is assigned to each IP terminal device. It is unique within an INDUSTRONIC system or system network (Example for a role name: Office01).

To display the Role Assignment menu, click on in the toolbar and select the Role Assignment tab.

Fig. 4-6: Role Assignment menu

System Network Identifier Here, you can select a network of central exchange units.

System Identifier Here, you can select a central exchange unit.

Role Name Here, you can select the role of the IP PC intercom station.

By clicking this button, you can assign the selected role to the IP PC intercom station.

By clicking this button, you can unassign the role again. Only active, if a role has been assigned before.

Closes the window.


4.2.3 Audio Setup In the Audio Setup menu, you can select which microphone and which speakers you want to use for speech transmission or audio output. Furthermore, you can adjust their volume as well as the volume of the signaling tones.

To display the Audio Setup menu, click on in the toolbar and select the Audio Setup tab.

Fig. 4-7: Audio Setup menu

Main Audio Device Here, you can select the speaker (Speaker) and the microphone (Microphone) to be used.

Buzzer Indicates the set volume for the signaling tones.

Here, you can adjust the corresponding volume.

Closes the window.


4.2.4 Dial Keypad

To display the dial keypad, click on in the toolbar.

Fig. 4-8: Dial keypad

Depending on the function, the display indicates the following: • Name and call number of the own IP

PC intercom station

• A call number you entered with the dial keypad

• If another subscriber speaks to you: Name and call number of the subscriber

to

To dial the desired call number

Speak button By clicking this button, the voice connection is established. When actuated, the color changes depending on the voice connection.

Delete button Cancels dialing and deletes the previously entered call number.

By clicking this button, you can delete single digits of the previously entered call number.

Closes the dial keypad window.


5 Commissioning 5.1 IP Address for the PC

To connect the IP PC intercom station to the central exchange unit via the network you must first connect the PC on which the IP PC intercom software is installed to the network.

In most companies the IP addresses are managed by the IT department. Contact your company´s IT department to set up your PC.

5.2 Connecting to the Central Exchange Unit You can either automatically obtain the network data to establish a connection to the central exchange unit from the network ( chapter 5.2.1, page 21) or enter it manually ( chapter 5.2.2, page 22). It is, however, only possible to automatically obtain the IP address of the central exchange unit if the PC on which the IP PC intercom station is installed and the central exchange unit belong to the same IP subnet.

5.2.1 Automatically Obtaining Network Data to Connect to the Central Exchange Unit (default setting)

You successfully installed and started the IP PC intercom station ( chapter 3, page 10).

You connected your PC on which the IP PC intercom station is installed to the network.

PC and central exchange unit belong to the same IP subnet.

1. Click on Setup .

2. Select the Network Setup tab ( Fig. 5-1).

3. Enable the Auto Discovery check box.

4. To confirm your settings, click on Apply.

The IP PC intercom station automatically obtains the IP address of the central exchange unit from the network and establishes a connection.

You can now assign a network role to the IP PC intercom station ( chapter 5.3, page 22).

For further information on the Network Setup menu, refer to chapter 4.2.1, page 16.

Pre-conditions

Fig. 5-1: Network Setup > Auto Discovery

area


5.2.2 Manually Entering Network Data to Connect to the Central Exchange Unit You successfully installed and started the IP PC intercom station

( chapter 3, page 10).

You connected your PC on which the IP PC intercom station is installed to the network.

You know the network data required for the central exchange unit, e.g. the IP address.

1. Click on Setup .

2. Select the Network Setup tab ( Fig. 5-1).

3. Ensure that the Auto Discovery check box is disabled.

4. Enter the IP address of the central exchange unit into the input field next to Primary Server IP Address.

Note You only have to enter the IP address into the input field next to Secondary Server IP Address if the IP PC intercom station is connected to two central exchange units for redundancy purposes.

5. To confirm your settings, click on Apply.

You manually connected the IP PC intercom station to the central exchange unit.

You can now assign a network role to the IP PC intercom station ( chapter 5.3, page 22).

For further information on the Network Setup menu, refer to chapter 4.2.1, page 16.

5.3 Assigning the Network Role The role describes the function of the IP terminal device. A specific role is assigned to each IP terminal device. It is unique within an INDUSTRONIC system or system network (Example for a role name: Office01).

Note If you define settings at the IP PC intercom station itself, you can only assign its own role. You are not able to access and manage the role assignment of other terminal devices from there.

You established the connection to the central exchange unit ( chapter 5.2, page 21).

Pre-conditions

Fig. 5-2: Audio Setup > Primary Server IP

Address area

Pre-conditions


You configured a role for the IP PC intercom station using the Config Manager software from INDUSTRONIC.

You know the network of systems in which the central exchange unit is included, the ID of the central exchange unit to which the IP PC intercom station is to be assigned, and the role name.

The role has not been assigned to another IP terminal device yet. To check the role assignment, access the web interface of the central exchange unit > Components > Terminals > the Status column must show Unassigned.

1. Click on Setup .

2. Select the Role Assignment tab ( Fig. 5-3).

3. Select the desired entry next to System Network Identifier, System Identifier and Role Name one by one.

4. To confirm your settings, click on Assign Role.

The user interface is displayed ( chapter 4, page 11).

In the Components > Terminals menu of the web interface of the central exchange unit, the status of the IP PC intercom station changes from Unassigned to In Service.

You assigned a role to your IP PC intercom station.

Note You can also assign a role using the web interface of the central exchange unit. Go to Components> Terminals > next to the relevant IP terminal device, click on Details > Assign > and click on the desired MAC address.

For further information on the web interface of the central exchange unit, refer to document UMN-341-702-200 which is supplied with the system documentation of the central exchange unit.

For further information on the Role Assignment menu, refer to chapter 4.2.2, page 18.

5.4 Defining Speaker and Microphone Settings You successfully installed and started the IP PC intercom station

( chapter 3, page 10).

You connected a suitable microphone and speakers to your PC.

1. Click on Setup .

Fig. 5-3: Role Assignment tab

Pre-conditions


2. Select the Audio Setup tab ( Fig. 5-4).

3. Select the desired devices in the Main Audio Device area for Speaker and Microphone and if required adjust the volume with the Volume sliders.

4. To close the window, click on Close.

Speakers and microphone can now be used.

For further information on the Audio Setup menu, refer to chapter 4.2.3, page 19.

For further information on INDUSTRONIC’s recommendations for the microphone and speakers, refer to chapter 2.5, page 8.

Fig. 5-4: Audio Setup tab


6 Operation 6.1 General Information

Depending on the monitor deployed, the IP PC intercom station can be used with a standard computer mouse or by simply touching the screen.

The button assignment for each IP PC intercom station may vary due to different customer or project requirements. Observe the project-specific functional description and the functional description of the respective IP PC intercom station supplied with the system documentation of the central exchange unit. These documents contain the individual button assignments.

6.2 Adjusting the Speaker and Microphone Volume To adjust the speaker volume, click on and move the slider up (louder) or down (quieter).

To mute the speaker, click on and enable the Mute check box.

To adjust the microphone volume, click on and move the slider up (louder) or down (quieter).

To mute the microphone, click on and enable the Mute check box.

Note You can also adjust the speaker or microphone volume in the Audio Setup menu ( chapter 4.2.3, page 19).

Mouse/touch screen

Project-specific button assignment

Speakers

Microphone


6.3 Displaying and Using the Dial Keypad 1. Click on Dial Keypad .

The dial keypad is displayed ( Fig. 6-1).

2. Dial the call number of the desired subscriber.

The dialed call number appears on the text field.

3. To establish the connection, press the button (Speak button) and keep it pressed.

4. Speak into the microphone.

5. Release the button (Speak button).

The called subscriber can now answer. If he answers, the name and the call number of his intercom station is displayed in the text field.

6. To speak again, press the button (Speak button), keep it pressed and speak into the microphone.

7. To close the dial keypad, click on Cancel.

You displayed and used the dial keypad.

For further information on the dial keypad, refer to chapter 4.2.4, page 20.

6.4 Locking the User Interface The user interface of the IP PC intercom station can be locked for 20 seconds, e.g. to clean the monitor. During this time, no buttons and functions can be activated.

1. Click on Lock .

A confirmation dialog opens.

2. Click on Yes.

You locked the user interface for 20 seconds.

Fig. 6-1: Dial keypad


7 Troubleshooting 7.1 Signaling

Faults and errors are indicated with different status indicators (icons) in the footer. You can also display a tooltip by hovering the mouse cursor over an icon.

If only one icon is displayed, the IP PC intercom station is operated at one central exchange unit.

If there are two icons next to each other, the IP PC intercom station is operated at two central exchange units for redundancy purposes. The first icon indicates the status of the main central exchange unit (Main Unit) and the second icon indicates the status of the second, the redundant central exchange unit (Secondary Unit).

A yellow triangle indicates general local faults or errors of the IP PC intercom station.

For further information on the meaning of the status indicators, refer to chapter 4.1.3, page 14.

7.2 Troubleshooting Tables

7.2.1 Operation at One Central Exchange Unit

Fault/Error Possible Cause Action/Solution

The network connection between the IP PC intercom station and the central exchange unit is not established or interrupted.

Establish a connection between the IP PC intercom station and the central exchange unit ( chapter 5.2, page 21).

Check if the central exchange unit is in operation. If not, commission the central exchange unit.

Check if the central exchange unit can be reached via the network. If it cannot be reached, establish a network connection for the central exchange unit ( chapter 7.3, page 39).

Check if there are any Ethernet switches in use.

Check if all relevant network cables are connected properly or if they are defective. If they are defective, replace the network cables.

The IP PC intercom station has not been commissioned properly.

Check the network settings of the IP PC intercom station and adjust them if required ( chapter 5.2, page 21).



Temporary status while a connection to the main central exchange unit is established.

No action required. Connection is established after a short time (< 1 min).

The configuration of the IP PC intercom station does not correspond to the expected configuration of the central exchange unit.

Check the configuration of the IP PC intercom station and adjust it if required ( chapter 7.4, page 40). Check the configuration of the central exchange unit and adjust it if required ( chapter 7.4, page 40).

The configuration of the IP PC intercom station contains errors or is not up to date.

Check the configuration of the IP PC intercom station and adjust it if required ( chapter 7.4, page 40).

The configuration of the central exchange unit contains errors or is not up to date.

Check the configuration of the central exchange unit and adjust it if required ( chapter 7.4, page 40).

No role assigned. Assign a network role to the IP PC intercom station

( chapter 5.3, page 22).


Check the assigned role and adjust it if required ( chapter 5.3, page 22).

On the web interface of the central exchange unit, check if the role has been correctly assigned. Go to Components > Terminals.



7.2.2 Redundant Operation at Two Central Exchange Units


The network connections between the IP PC intercom station and the two central exchange units are not established or interrupted.

Establish a connection between the IP PC intercom station and the central exchange units ( chapter 5.2, page 21).


Check if the central exchange units can be reached via the network. If they cannot be reached, establish a network connection for the central exchange units ( chapter 7.3, page 39).





Temporary status while a connection to the Main Unit is established.


The configuration of the IP PC intercom station does not correspond to the expected configuration of the Main Unit.

Check the configuration of the IP PC intercom station and adjust it if required ( chapter 7.4, page 40). Check the configuration of the Main Unit and adjust it if required ( chapter 7.4, page 40).



The configuration of the Main Unit contains errors or is not up to date.

Check the configuration of the Main Unit and adjust it if required ( chapter 7.4, page 40).



The network connection between the IP PC intercom station and the Secondary Unit is not established or interrupted.

Establish a connection between the IP PC intercom station and the Secondary Unit ( chapter 5.2, page 21).

Check if the Secondary Unit is in operation. If not, commission the central exchange unit.

Check if the central exchange unit Secondary Unit can be reached via the network. If it cannot be reached, establish a network connection for the central exchange unit ( chapter 7.3, page 39).





Temporary status while a connection to both central exchange units is established.

No action required. Connections are established after a short time (< 1 min).

The configuration of the IP PC intercom station does not correspond to the expected configuration of both central exchange units.

Check the configuration of the IP PC intercom station and adjust it if required ( chapter 7.4, page 40). Check the configurations of the central exchange units and adjust them if required ( chapter 7.4, page 40).



The configurations of the central exchange units contain errors or are not up to date.

Check the configurations of the central exchange units and adjust them if required ( chapter 7.4, page 40).






Check if the Secondary Unit can be reached via the network. If it cannot be reached, establish a network connection for the central exchange unit ( chapter 7.3, page 39).





Temporary status while a connection to the Secondary Unit established.


The configuration of the IP PC intercom station does not correspond to the expected configuration of the Secondary Unit.

Check the configuration of the IP PC intercom station and adjust it if required ( chapter 7.4, page 40). Check the configuration of the Secondary Unit and adjust it if required ( chapter 7.4, page 40).



The configuration of the Secondary Unit contains errors or is not up to date.

Check the configuration of the Secondary Unit and adjust it if required ( chapter 7.4, page 40).



The automatic role assignment of the IP PC intercom station at the Secondary Unit has not taken place.

No action required. The automatic role assignment takes place, as soon as there is a connection to the Secondary Unit established.

The Secondary Unit is not in operation or cannot be reached.





The Secondary Unit is in operation. Connection between the IP PC intercom station and the Secondary Unit is in standby mode.

No action required.

Neither the connection to the Main Unit nor the connection to the Secondary Unit is active. Both connections are in standby mode. IP PC intercom station is operated at none of the two central exchange units.

Check the configurations of the central exchange units and adjust them if required ( chapter 7.4, page 40).


7.2.3 Other Fault and Error Messages


Only the working side server has assigned the role.

The role of the IP PC intercom station is not assigned to the Secondary Unit. The role is only assigned to the Main Unit.



Manually unassign the role of the IP PC intercom station and assign it again ( chapter 5.3, page 22).

Only the protecting side server has assigned the role.

The role of the IP PC intercom station is not assigned to the Main Unit. The role is only assigned to the Secondary Unit.

Check if the Main Unit is in operation. If not, commission the central exchange unit.

Check if the Main Unit can be reached via the network. If it cannot be reached, establish a network connection for the central exchange unit ( chapter 7.3, page 39).

Manually unassign the role of the IP PC intercom station and assign it again ( chapter 5.3, page 22).



The connection to the working side server is down.

The network connection between the IP PC intercom station and the Main Unit is not established or interrupted.

Establish a connection between the IP PC intercom station and the Main Unit ( chapter 5.2, page 21).

Check if the Main Unit is in operation. If not, commission the central exchange unit.

Check if the Main Unit can be reached via the network. If it cannot be reached, establish a network connection for the central exchange unit ( chapter 7.3, page 39).





The connection to the protecting side server is down.











The working side is not ready for normal operation.

The network connection to the Main Unit is established, but the IP PC intercom station is not ready for operation. The configuration of the IP PC intercom station, which was created with the Config Manager software from INDUSTRONIC, contains errors or is not up to date.

This error message can appear temporarily if the connection to the Main Unit had only been established shortly before. If the error message is still displayed after approx. 10 seconds, check the status of the IP PC intercom station on the web interface of the central exchange unit. Go to Components > Terminals > Status column. If the status Suspended is displayed, check the configuration of the IP PC intercom station, adjust it if required and upload it again to the central exchange unit ( chapter 7.4, page 40, from step 8).

The protecting side is not ready for normal operation.

The network connection to the Secondary Unit is established, but the IP PC intercom station is not ready for operation. The configuration of the IP PC intercom station, which was created with the Config Manager software from INDUSTRONIC, contains errors or is not up to date.

This error message can appear temporarily if the connection to the Secondary Unit had only been established shortly before. If the error message is still displayed after approx. 10 seconds, check the status of the IP PC intercom station on the web interface of the central exchange unit. Go to Components > Terminals > Status column. If the status Suspended is displayed, check the configuration of the IP PC intercom station, adjust it if required and upload it again to the central exchange unit ( chapter 7.4, page 40, from step 8).

No microphone detected.

No microphone connected.

Connect a suitable microphone ( chapter 2.5.3, page 9). Then, set up the microphone in the Audio Setup menu ( chapter 5.4, page 23).

Configuration error for microphone.

Microphone connected but not set up yet.

Set up the microphone ( chapter 5.4, page 23).

The main microphone is defective.

Connected microphone is defective.

Replace the microphone.



No speaker detected.

No speaker connected.

Connect a suitable speaker to the PC ( chapter 2.5.4, page 9). Then, set up the speaker in the Audio Setup menu ( chapter 5.4, page 23).

Configuration error for speaker.

Speaker connected but not set up yet.

Set up the speaker ( chapter 5.4, page 23).

The desired role is not displayed next to Role Name in the Role Assignment menu.

The role has already been assigned to a different IP terminal device.

On the web interface of the central exchange unit, check if the desired role has already been assigned. Go to Components > Terminals > Status column > In Service: Role has already been assigned to another IP terminal device, Unassigned: Role has not been assigned to another IP terminal device yet). If the role has already been assigned, change the role assignment if required.


Configuration of the central exchange unit contains errors or is not up to date.

Check the configuration of the central exchange unit and adjust it if required ( chapter 7.4, page 40).

The configuration of the IP PC intercom station is not stored on the central exchange unit.

Check if the configuration of the IP PC intercom station is stored on the central exchange unit. If the configuration of the IP PC intercom station is stored on the central exchange unit, check if the configuration of the central exchange unit refers to the configuration of the IP PC intercom station ( chapter 7.4, page 40).

The web server of the central exchange unit does not work properly.

Restart the central exchange unit (e.g. via the web interface of the central exchange unit).




Network connection or data transmission is interrupted or faulty.

A faulty or interrupted network connection can have many reasons. Here, we can only give you a small selection of possible solutions. Check the connection to the central exchange unit ( chapter 5.2, page 21). Check if the central exchange unit is in operation. If not, commission the central exchange unit. Check if all relevant network cables are connected properly or if they are defective. If they are defective, replace the network cables. Check if there are any Ethernet switches in use.

The desired System Network Identifier, System Identifier or Role Name are not displayed in the Role Assignment menu.

In the Network Setup menu, the IP address to connect to the central exchange unit is not correct.

In the Network Setup menu, enable the Auto Discovery function ( chapter 5.2, page 21). or manually enter the suitable IP address to connect to the central exchange unit ( chapter 5.2, page 21).

Network connection or data transmission is interrupted or faulty.

A faulty or interrupted network connection can have many reasons. Here, we can only give you a small selection of possible solutions. Establish a connection between the IP PC intercom station and the central exchange unit ( chapter 5.2, page 21). Check if the central exchange unit is in operation. If not, commission the central exchange unit. Check if all relevant network cables are connected properly or if they are defective. If they are defective, replace the network cables. Check if there are any Ethernet switches in use.

The central exchange unit is out of operation.




Audio transmission does not work.

Audio software of the IP PC intercom station does not work properly.

Close the IP PC intercom station and restart it ( chapter 3.2, page 10).

Audio software of the central exchange unit does not work properly.



Audio is only transmitted in one direction.

Audio software of the IP PC intercom station does not work properly.

Close the IP PC intercom station and restart it ( chapter 3.2, page 10).

Audio software of the central exchange unit does not work properly.



Speaker volume is too low/too high.

Speaker volume is not set properly.

Adjust the speaker volume ( chapter 6.2, page 25).

Microphone volume is too low/too high.

Microphone volume is not set properly.

Adjust the microphone volume ( chapter 6.2, page 25).


7.3 Establishing a Network Connection for the Central Exchange Unit

Note The web interface of the central exchange unit can be accessed via the 1 DXC xx central exchange board with the default IP address 169.254.123.123. All further network settings such as the IP address of the central exchange unit, the net mask, and the gateway must then be entered manually.

Cat-5 Ethernet cable with RJ45 connector

You know the network data required for the central exchange unit, e.g. the IP address.

1. Power on the PC/notebook.

2. Connect the 1 DXC xx central exchange board to the PC/notebook via the Ethernet 2 port ( Fig. 7-1).

Fig. 7-1: Connection between the 1 DXC xx central exchange board and the

PC/notebook

3. Open a web browser.

4. Enter the default IP address 169.254.123.123 into the address bar of your web browser.

A window opens where you can enter the user name and the password.

5. Enter the following default login data:

User name: admin

Password: admin

Pre-conditions


The web interface of the central exchange unit is displayed on the web browser.

6. Click on Basic Settings > Network Setup.

7. Enter the relevant data into the IP, Netmask and Default gateway input fields.

8. To confirm your settings, click on Set new values.

To apply the changes, you must restart the central exchange unit.

9. Click on System Commands.

10. Select System in the Restart type column next to the corresponding system.

11. Also enable the check box on the left.

12. Click on Restart.

The central exchange unit restarts.

You defined network settings for the central exchange unit.


7.4 Checking the Configuration A corrupted configuration can have many reasons. Here, we can only list the steps on how to carry out a configuration check.

In order to examine and evaluate the individual configuration settings and to change them if required, you should know the requirements of the specific project.

The central exchange unit is in operation and connected to the network via Ethernet interface.

You know the project.

You installed the Config Manager configuration software (version 3.1.0 or higher) from INDUSTRONIC and you know how to use it.

1. Open the web browser and type the IP address of the central exchange unit into the address bar (e.g. 192.168.106.44).

Note The web interface of the central exchange unit can also be accessed via the Ethernet interface Ethernet 2 of the 1 DXC xx central exchange board with the default IP address 169.254.123.123 ( see also chapter 7.3, page 39, steps 2 to 5).

Pre-conditions


2. Enter the user name and the password and confirm with OK.

The web interface of the central exchange unit is displayed on the web browser.

3. Click on System Status > Project Info.

4. Click on the Download Activated Configuration link and save the configuration file.

5. Open the Config Manager and the saved configuration file.

6. Check the settings, adjust them if required and save them.

7. Access the web interface of the central exchange unit and click on Configuration.

8. Click on Browse and select the saved configuration file.

9. Click on Upload.

Configuration file is uploaded and checked for correctness.

10. Select the systems to which you want to distribute the newly uploaded configuration.

Note INDUSTRONIC recommends always distributing the configuration to all systems in a system network to avoid an inconsistent configuration.

11. Click on Distribute new configuration.

To apply the changes, you must activate the newly distributed configuration.

12. Select the systems for which you want to activate the newly uploaded and distributed configuration.

Note INDUSTRONIC recommends always activating the configuration for all systems in a system network to avoid an inconsistent configuration.

13. Click on Activate new configuration.

To be able to use the activated configuration, you must restart the application.

The web interface automatically proposes the most suitable action in the Restart type column (No restart, Application, System, IP devices).


Note If you restart the application, its functions will not be available for approx. 1 minute, e.g. public address, communication and warning functions.

14. Click on Restart updated systems.

Central exchange unit and IP PC intercom station are restarted.

The changed configuration is now applied.


For further information on the Config Manager refer to the system documentation supplied with the central exchange unit or the integrated online help.


8 Uninstalling 8.1 Uninstalling the IP PC Intercom Station

You have administrator rights and can change the settings of the PC.

Close the IP PC intercom station ( ) and all other applications.

1. Click on the Windows® icon > All Programs > Industronic > Networkable Control Panel > Uninstall ( Fig. 8-1).

The User Account Control window of Windows® 7 opens and warns you of a program from an unknown publisher.

2. Confirm the prompt with Yes.

The uninstall wizard NCP Uninstall opens ( Fig. 8-2).

3. Follow the instructions of the uninstall wizard.

You successfully uninstalled the IP PC intercom station.

Pre-conditions

Fig. 8-1: Uninstalling

Fig. 8-2: Uninstall Wizard


Document History and Imprint Revision Date Author Approved Changes

1 29.03.2016 S. Glaab Marco Holzhäuser, D. Burger, J. Wiegand, R. Leuthe

Translation

All rights reserved for patent or utility model registration. All rights and remedies are hereby expressly reserved. Violators will be prosecuted under all applicable German and international copyright and other intellectual property laws. Non-compliance is subject to claims for compensation. All brand and product names are registered trademarks of their respective holders. Subject to technical modifications Copyright © INDUSTRONIC®

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