User Surveys @ Keene State College, Mason Library Irene Herold Director, Mason Library April 7, 2006

User Surveys @ Keene State College, Mason Library

Irene Herold

Director, Mason Library

April 7, 2006

Kinds of Surveys

Library Initiated

Incorporated into Campus Surveys

Library Specific Survey Examples

Cell Phone

Reference Services

Cell Phone Survey The Questions

We would like to know your opinion about cell phone use. Please return the survey to the box, or mail it to Library Director, Irene Herold, MS 3201. Thank you!

1. Have you been disturbed by cell phone use in Mason Library?Yes□ No□

2. Should cell phone use be restricted to designated areas? Yes □ No□

3. Should ringers be turned off upon entering the building?Yes□ No□

4. Should cell phone use be allowed in Mason Library?Yes□ No□

Other comments? Please use the back if you do not have enough space.

Cell Phone SurveyThe Results

# of Surveys Collected

2 Yes 2 No 3 Yes 3 No 4 Yes 4 No Comments

Disturbed by cell phone use?

Restrict to areas

Restrict to areas

Ringers off in building

Ringers off in building

Phones allowed in building

Phones allowed in building

#1 Yes

556 434 119 510 43 309 243 133

#1 No

795 422 362 621 170 604 172 132

Totals 1351 856

63%

481

36%

1131

84%

213

16%

913

68%

415

31%

265

Cell Phone SurveyApplication of Results

Reference Services Survey

1. Which of the following library reference services have you used at Mason Library? (mark all that apply)

____Asked a librarian at the reference desk____Made an individual appointment with a librarian____Telephoned a librarian ____E-mailed a librarian____None

2. Do you currently use an instant messenger program such as AOL or MSN?

____Yes ____No

3. If the library offered an instant messenger reference service, would you use it:

____Frequently ____Sometimes____Seldom ____Never

The Questions

Reference Services SurveyThe Questions

4. If you decided to get reference help, which one of the following options would you most likely choose first?

____Ask a librarian at the reference desk____Make an individual appointment with a librarian____Telephone a librarian____E-mail a librarian____Instant Message a librarian

5. Which one of the following best describes you?____Freshman____Sophomore____Junior____Senior____Faculty/Staff____Other – Please Specify:

Thank You

Reference Services SurveyResults so Far

Preliminary results from questions 2 and 3

66% said they would use IM for reference help “frequently” to “sometimes” if we offered this service

Reference Services SurveyResults so Far

Preliminary results from Questions 1 and 4 71% said they have asked a librarian

a question at the reference desk and

74% indicated they would ask a librarian at the reference desk as their first choice for service

Incorporated into Campus Surveys

Graduating Senior Survey

Keene State College Faculty Instructional Technology Survey

Graduating Senior SurveyResults FY05

The campus services that were used by the most students were the bookstore (93%), the library facilities (93%) and the library information and resource materials (90%).


The campus services that the most students were ‘satisfied’ to ‘very satisfied’ with were the recreational center (85%), the library facilities (75%) and intercollegiate sports (72%).

Graduating Senior SurveyQuestions FY06 - Draft How would you describe your academic success at

Keene State College?

How prepared do you feel you are for your post-graduation plans, as a result of your program of study at Keene State College?

How many hours per week do you spend studying or preparing class assignments?

How many hours per week do you spend time in the Mason Library studying or preparing class assignments?

Graduating Senior SurveyFY06 Questions – Draft cont.

How strongly do you agree or disagree with the following reasons for your use of the Mason Library: (Strongly Disagree Disagree Not Sure Agree Strongly Agree)

I use the Mason Library:

Because the surroundings motivate me to stay on task. Because it is a quiet place to study To study with my peers To study with social or service groups or committees To meet friends Because the surroundings are comfortable To rest To eat To do research To use technological resources (laptops, printers, etc.) To consult with reference librarians To access research materials on-shelves or on-line To read up on the news and current events As a place to hang out To complete classroom assignments Because my instructors require it of me

Graduating Senior SurveyFY06 Questions – Draft cont.

How extensively has your use of the Mason Library contributed to your academic success at Keene State College?


Stay Tuned!

Will be presented at the New England Faculty Development Colloquium, “We’re Teaching But, Are the Students Learning?” A Colloquium on the Scholarship of Teaching and Learning, June 2, 2006, Middlesex Community College, Lowell, MA.


Asked if faculty would currently use, like to use, would like training to use, may use in the future or do not plan to use:

Library databases

Specific E-articles

E-reserves of non-copyrighted materials

Digital Collections


Currently Use

Would like to use

Would like training or assistance

May use in the future

Do not plan to use

Response total

Library databases

45% 12% 10% 22% 10% 99

Specific electronic databases

45% 20% 10% 19% 6% 97

E-reserves of non-copyrighted materials

14% 19% 15% 40% 12% 94

Digital collections

17% 20% 14% 36% 14% 96

Total 100


If it was available, would you use a campus subscription to the Copyright Clearance Center to provide copyright clearance for materials (electronic and in print) to use in your instruction?

•83% Yes 17% No


How do you use a data/video projector in the classroom? PowerPoint DvDs VHS tapes Web

browsing Database searching Blackboard Other software applications

•Database searching:Always = 3% Often = 5% Occasionally =15%

Rarely = 42% Never = 35%


Done on SurveyMonkey

User Surveys @ Keene State College, Mason Library – What I’ve learned

Conclusions

User Surveys @ Keene State College, Mason Library

If you need further information, I can be contacted at:

Irene Herold

[email protected]

Documents

User Surveys @ Keene State College, Mason Library Irene Herold Director, Mason Library April 7, 2006