Using BPM for Agility in a Globalized World

8/9/2019 Using BPM for Agility in a Globalized World

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Skelta BPM - For BPM and Advanced Workflow Solutions

BusinessAgility is Difficult

BPM enables Organizational Agility and MakesProcesses Explicit

Most Enterprise Systems are Inflexible and LackTransparency

core business process works. The need is for employees, who often operate in virtual, global teams

Competitive and growth pressure on business is to have a shared, explicit understanding of businessmultiplied by shifting global economic scenarios. processes.Organizations have to evolve to keep up, and rapidchange is the order of the day. Organizations need tostreamline business operations, keep costs low andalso adapt to market realities while relying oncollaboration between globally distributed teams. Not BPM works by making processes shared and explicit.only does organizational cultural need to be adapted, These processes can be accessed and viewedbut also management discipline needs to relearned, visually, typically in viewers similar to Microsoft Visio,

and most importantly, the technology used to with indicators for where the process is at. Everyoneautomate core operations needs to become flexible. in the process is now aware of the process, and whoBPM is the technology platform for these goals, does what next.enabling agility and ensuring consistency inperformance and reducing costs across the BPM technology provides the tools and infrastructureenterprise. to define, simulate, analyze and to put into action,

these business process models, and all from abusiness perspective. Such a platform also providestechniques to make changes to the process on the fly,in a simple visual manner. These changes are

Most businesses already use a whole host of software immediately reflected, and include updates to existingsystems to manage their core operations and achieve software systems (ERP, CRM, EDMS etc.)their business goals. Examples are Enterprise Businesses can now truly adapt their processes to

Reso urc e Planni ng (ERP ), Sup ply Cha in reflect market reality.Management (SCM) and Customer RelationshipManagement (CRM), which address the entire value Business organizations are using BPM for differentchain of an organization, from supplier to internal reasons and in different forms. BPM impacts theprocess to customer. Such systems are also entire business ecosystem. Benefits are several andcomplemented by tools like Electronic Document range from increased productivity and profits,Management Systems (EDMS), Portals, Content reduced labour costs, shorter cycle times, improvedManagement Systems and ProductivityTools. customer satisfaction and retention and the optimal

use of IT infrastructure.The problem with current software systems in use isalmost all of them are modelled on ‘best practice’ setof processes that require the user to adapt their business to match the software.Also, most enterprise

solutions lack agility and are unable to changebusiness processes to match rapidly changing BPO organizations use BPM to enable their business needs. customer’s core business processes. For an

outsourcing engagement, risks of failure are highestUser alternatives are expensive customization which at the beginning and at the end of a contract, given theincreases the Total Cost of Ownership (TCO) or complexity of changes and number of stakeholdersexpensive and time-consuming custom, one-off involved. During these stages, the flexible nature of solutions to address specific line of business the BPM technology provides the BPO with excellentproblems. options for continuously tweaking the outsourcing

process to reflect needs of the engagement. UsingThe situation is compounded since most core BPM, the time to understand and start working on abusiness processes are implicit and embedded in customer's need is dramatically shortened, and BPOs

these business systems. The business takes an are able to stay competitive by rapidly rolling out newextreme risk by relying on the enterprise system to offerings regularly.maintain a record, and often the only record, of how a

BPM can deliver Value in Different Industries

BPM in a Business Process OutsourcingOrganization (BPO)

Business Process Management (BPM) adoption is increasing world-wide, because the technology providesimmediate ROI and enables competitiveness by delivering organizational agility. In fact, a recent study fromGartner found that 78% of successful BPM projects delivered an internal rate of return greater than 15%, withsome returns as high as 100% or 360%. This paper discusses how BPM enables organizational agility and

delivers immediate ROI.



BPOs are using BPM to improve processes in areas exception scenarios and provide complete end-to-such as Finance and Accounting (Procure to Pay, end visibilityof the supplychain.Order to Cash etc.), Procurement, HR Services(Recruitment, Training & Development, PerformanceManagement etc.), Legal Process Outsourcing, Financial services organizations contend with

Banking & Financial Services (Loan Origination, shrinking operating margins, growing competition,Servicing, Collections, Customer Service etc.) increasing customer expectations and changingInsurance (Claims Processing, Underwriting etc.), government regulation and scrutiny. Over the yearsTelecom (Customer Relationship Management, businesses have evolved, from a brick and mortar Fulfilment,Assurance & Billing etc.) and Health & Life system for delivery of services to a complexSciences (Claims Adjudication, Subrogation, distribution system that takes advantage of latestUnderwriting etc.). technology and communication mediums

To compete, financial services organizations needThe manufacturing industry is very process oriented efficient processes that seamlessly integrate with theand relies heavily on an efficient and responsive company's specialized applications for core banking,supply chain for business success. To compete, insuranceand such services.manufacturing companies need to track progressacross distributed stakeholders, and improve the The ability of BPM to maximize productivity, andsupply chain pipeline. Regular optimization of improve effectiveness is used in several ways toprocesses has significant impact on the supply chain meet his need. For example, BPM is used to automateby improving communication with suppliers and processes in areas like Cash Management, Newshortening manufacturing cycles. Account Initiation, Loan Application Processing &

Disbursal, Compliance, Risk Management. TheBPM works with existing investments in IT technology is used in different ways here, such as theinfrastructure to enable this optimization. For provision of self-service online options for customers,example, the technology is used to reduce delays in the flexible routing of documents to staff, audit trailsmaterial supply by automating updates to disparate for critical business operations,automated updates of systems, to set up automatic escalations for disparate systems of record and integration of unauthorized expenses, keep a fine audit trail of multiple customer channels.

activities, set-up flexible approval processes for

BPM in Financial Services

BPM in Manufacturing

Skelta BPM - Human + System + Document Centric Processes

The diagram below lists sample processes in core functional areas inwhich BPM is used.

N A O L I T A C R E N A U

F

I T R H

S a l l e a s n r & e t n I

lP a i r c o

n d a u

n c it F

D e v e

l o p

m e

n t

M a r k e

t i n g

e v i t a r t

s i n i m

d A /

S E

S S E C O R P E L

P M

A S

• New Account Setup• Expense Report Processing• Travel Expense Reimbursement• Invoice Processing & Exceptions• Credit Processes• Compliance• Loan Origination

• Purchasing Requests/Procurement

• RMA Processing• Contracts Management• Equipment Management• Facilities Management• Customer Complaints

• New Hire Processes• Performance Reviews• Employee Dept. Transfers• Benefits Administration• Leave Requests• Travel Requests

• Service desk requests• Security requests• Move/Add/ Change• Change Management• Hardware/Software Procurement• Enhancement Request• Automated lead follow up

• Better Customer Communications• Automated Pipeline Updates• Enhanced Accuracy of Forecasts• Improved Information Flow between Groups• Improved Speed of Order Fulfilment

• New Product Introduction• Product Enhancement Requests• Quality Assurance• Bug / Fixes Reporting• Documentation• Knowledge Base Modifications• Version Control

Banking & Financial

Internal / Administrative

Human Resources Information Technology

Sales and Marketing

Product Development

BPM

Typical Application Areas for BPM



“Holistic process automation across the entiremodern business enterprise is now a reality.”

Process Modeling with Skelta Process Designer iseasy and intuitive, uses a drag and drop interface, aswell as more than 50 out- of-the-box pre-built activitiesfor people centric processes, all within a web browser.

Skelta BPM is an enterprise wide Business ProcessManagement product which provides enterprises witha strong and collaborative platform to developbusiness applications. Skelta BPM delivers featureslike Forms Designer, List Designer and ProcessDesigner to enable companies across the globe todeploy process centric solutions while adhering toBPMN standards. Skelta BAM provides powerfulBusiness Activity Monitoring capabilities for companies to remove bottlenecks, streamlineprocesses and thereby enhance productivity.

Skelta is utilized as a Business Application Platform to

build horizontal solutions like Accounts Payable,Document Management for Paperless Processes,Corporate Governance & HR Information System for various industries ranging from Aerospace &Defence,Automotive, IT & ITES, Retail, Government,Healthcare, Finance & many more.

Skelta supports human centric work of processes byleveraging a combination of advanced queues, andcollaborative task management. For example Skelta'sadvanced Queue Management allows businessleaders to dynamically assign tasks to workgroupsfrom shared worklists, based on roles, rights andSkelta Forms Designer is a WYSIWYG editor whichdispatch patterns.puts the business user in control of the way they

create and manage complex forms using a simplifieddrag & drop interface.

Introducing Skelta BPM – A Powerful BusinessApplication Platform

Skelta BPM at a Glance

ProcessDesigner

Human CentricWorkflows

Forms Designer

Skelta BPM - For BPM and Advanced Workflow Solutions

1. Eliminate Business/IT DivideModel Driven

2. Reduce Time, Cost and Risk of Mainstream BPMThink Big, Start Small, Scale Fast

3. Enable People-Driven InnovationModel, Adapt, Innovate!

Collaborative Design1. Eliminate Business/IT Divide

2. Reduce Time, Cost and Risk of Mainstream BPM

3. Enable People-Driven Innovation

Model Driven

Think Big, Start Small, Scale Fast

Model, Adapt, Innovate!

Collaborative Design

The Skelta BPM ApproachThe Skelta BPM Approach



Process Monitoring and Optimization Microsoft Integration

Multiple Delivery ChannelsFlexible Reporting Framework

Skelta BAM has powerful out-of-the-box real timeprocess metrics and reports for trend analysis andincludes drill down to driver metrics.

Skelta provides integration with Microsofttechnologies like Office, SharePoint and BizTalk.

Skelta provides multiple channels - Browser, IM,Custom Key Performance Indicators (KPIs) reportsMobile Phone, PDA & Email Clients for User can be developed by the business using the BAMInteraction.framework, to analyze and remove bottlenecks.

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Skelta BPM - Human + System + Document Centric Processes

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Using BPM for Agility in a Globalized World