Using statistics to enhance library performance, an example

Anja SmitAnja Smit

Nijmegen University LibraryNijmegen University Library

Relatively low expendituresRelatively low expenditures Limited opening hoursLimited opening hours Efficient processesEfficient processes Quick servicesQuick services Average usageAverage usage

Expenditures

Budget 3% of university budgetBudget 3% of university budget Income library is 4%Income library is 4% Expenditures on literature: 29%Expenditures on literature: 29% Expenditures on e-media: 12% Expenditures on e-media: 12%

Processes

1,490 items processed per fte / year1,490 items processed per fte / year New books available within 24 daysNew books available within 24 days

on averageon average Items from closed stacks in 18 Items from closed stacks in 18

minutes at the lending deskminutes at the lending desk ILL-requests handled within 23 ILL-requests handled within 23

hourshours

Facilities / Usage

Opening hours: 64 hours per weekOpening hours: 64 hours per week 7.4 Loans per student7.4 Loans per student 11.5 Loans per fte academic staff11.5 Loans per fte academic staff

ILL

Ratio received / submitted requests:Ratio received / submitted requests:

books books 1 : 2.61 : 2.6

articles articles 1 : 11 : 1

Dutch Benchmarking Project

1998 – 20001998 – 2000 Evaluation instrument for Evaluation instrument for Academic librariesAcademic libraries INK Quality modelINK Quality model

The INK-model

Organisation Results

StrategyStrategy Appreciation of users, staff & Appreciation of users, staff & community (& suppliers)community (& suppliers)

LeadershipLeadership Financial resultsFinancial results

HRMHRM Non-financial resultsNon-financial results

Management of facilities, Management of facilities, processes and staffprocesses and staff

Survey

Audit

Performance Indicators

Dutch Benchmarking Project

Field Tested 36 perf. indicators Field Tested 36 perf. indicators Result: 24 Performance Indicators Result: 24 Performance Indicators 6 Surveys6 Surveys Gap: electronic libraryGap: electronic library

Dutch Benchmarking InstrumentIssues

ConsensusConsensus Comparibility Comparibility CommitmentCommitment

Local Implementation

While introducing new metrics

Be practical !!Be practical !!

Take your time !!Take your time !!

Results

Assessment cultureAssessment culture Streamlined processesStreamlined processes Set goalsSet goals Larger acquisitions budgetLarger acquisitions budget

Future Nijmegen University LibraryNijmegen University Library

Relatively low expendituresRelatively low expenditures Limited opening hoursLimited opening hours Efficient processesEfficient processes Quick servicesQuick services Average usageAverage usage Up-to-date expendituresUp-to-date expenditures Satisfying opening hoursSatisfying opening hours