Using wireless technology to deliver world class city management

Using wireless technology to deliver world class city management

The Wi-Fi Business Development Summit,

26-27 October 2005, Milan

Cheryl Bennett - Programme Director

Westminster City Council

The Wi-Fi Business Development Summit,

26-27 October 2005, Milan

Cheryl Bennett - Programme Director

Westminster City Council

• Showcase for London and the UK

• Home of monarchy and centre of government

• Fastest growing residential population

• 2.2% of national GDP

• Tourism: 12 million overseas and 17 million UK residents visit Westminster each year

• 47,000 businesses employing over 550,000 people.

About WestminsterAbout Westminster

The Westminster VisionThe Westminster Vision

“to position Westminster as an expert witness in the national and international debate

on city management. We want to be seen as world leaders in city management,

perceived as excellent in absolute terms by the private and public sector .”

“to position Westminster as an expert witness in the national and international debate

on city management. We want to be seen as world leaders in city management,

perceived as excellent in absolute terms by the private and public sector .”

Simon Milton, Leader of the Council

Our front-line staffOur front-line staff

• Over 1,000 police officers in Westminster

• 1250 street based staff working for Westminster City Council

• 250 parking attendants

• 200 inspectors e.g. licensing officers, highway officers

• 70 refuse trucks and 450 street cleaners

• 80 City Guardians

Delivering the Westminster StandardDelivering the Westminster Standard

• Providing leadership and innovation

• Delivering excellent services

• Working in successful partnerships

• Providing leadership and innovation

• Delivering excellent services

• Working in successful partnerships

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World Class City ManagementWorld Class City Management

Increasingly Connected Authorities

Local Authority

People Oriented ServicesEnvironmental &

Asset Mgt Services

Social & Community Services

Education Housing CommunityProtection

Environment& Leisure

Parking

Swift OHMSEMS Uniform

SIA

Confirm

Street Scene

ICPS

CRM / HR / Finance / Billing / GIS / Intranet / eGovt Internet / Doc Mgt

Elderly CareElderly Care

Child ProtectionChild Protection

OSSOSS

Civic RenewalCivic Renewal

City ManagementCity Management

Westminster ConnectsWestminster Connects

Central GovernmentP

olice an

d E

merg

ency S

ervices

Co

-existing

Org

anisatio

ns

CustomerExpectations

Low TaxLaw & OrderOpportunityJoined Up

Third Party Service Providers

Why Wireless? Why Wireless?

• Putting the customer first • Productivity Improvement (minimum of 10-15%)

• Productivity gains (multi-skill Admin & generic versus Professional Services) • Greater coverage and flexibility for less cost (5 wireless cameras for the cost of 1 fixed

camera) • Greater employee satisfaction

• Putting the customer first • Productivity Improvement (minimum of 10-15%)

• Productivity gains (multi-skill Admin & generic versus Professional Services) • Greater coverage and flexibility for less cost (5 wireless cameras for the cost of 1 fixed

camera) • Greater employee satisfaction

Issues we have had to tackle Issues we have had to tackle

• Agreeing a shared partnership vision for what we want to achieve

• Technology issues and pace of technological change

• Change management issues

• Agreeing a shared partnership vision for what we want to achieve

• Technology issues and pace of technological change

• Change management issues

The Wireless Network

What is happening now

Community Protection - Mobilised workforce• Increased productivity of front line staff, direct input to back office

systems via PDAs• Pro-active deployment via WCCTV

City West Homes - Mobilised workforce• Optimised processes for access in the field using PDAs• Safer residential estates using CCTV that is more easily deployable

to “hot-spots”

CCTV - 40 cameras on a wireless network • Remotely accessible by field staff and intelligent functionality• Reduced cost, flexible deployment, planning issues

Parking - using WCCTV• Smart deployment of cameras to monitor traffic offences

The potential of the Wireless City ...

Remote traffic congestion monitoring Cashless parking payments

Safer street environmentImproving public security

Remote access surveys Licensing, noise monitoring and inspections

In the communityCaring for our elderly

Westminster Connects Home learning

Inward Investment Opportunities

Education Library services