USPS Delivery/Sales and Distribution Clerk

8/3/2019 USPS Delivery/Sales and Distribution Clerk

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Description QualificationsSTD JOB DESCRIPTION

Criteria Print Occupation Code: 2320-000U.S.Posta1 Servic

DELIVERY/SALES SERVICES & DISTRASSOC (P7-06)OCCUPATION CODE: 2320-0007-- - -------- - - - -FUNCTIONAL PURPOSE:Performs d i s t r i bu t ion and a var ie ty of sa les and customer suppor ts erv ic es fo r p ro d uc ts . D el iv er s and co l l e c t s mai l on foo t o r by veh ic leunder varying condi t ions in any area .DUTIES AND RESPONSIBILITIES:1. Performs a var ie ty of sa les and customer se rv ices a t a r e t a i l

window. Rents pos t of f ice boxes, receives r en t a l payments, conductsr e fe rence checks , and completes re la ted forms.

2. Provides sa l e s and customer se rv ice suppor t by gree t ing customers andexplain ing s to re l ayou t . Promotes products based on c us tomer n ee dsand provides add i t iona l informat ion about produc t f ea tu res ,incen t ives , and se rv ices to th e p ub lic .

3. Maintains appearance of r e t a i l area by se t t ing up, ar ranging, andr e pl e n is h in g d i sp l ay s , se l l i ng areas , work s t a t i on s , sto ra ge a re asand merchandise racks . Checks and se t s pos t of f ice s tamp-vendingmachines and postage meters .

4. Conducts produc t inventor ies by count ing i tems on hand. Ver i f i e sand records s ale s f lo or inventory; br ings inventory discrepancies andr epor t s to the a t t en t i on of the app rop ri a te s upe rv i so r .

5. Del ivers and co l l e c t s mai l on foot or by veh ic le under varyingcondi t ions in any area ; mainta ins p leasan t and e f fec t ive pub l icr e l a t i on s with customers and o ther s .

6. Dis t r ibu tes primary and one or more secondary schemes of incomingmail by d el iv er y p oin t based on a knowledge of the d i s t r i bu t ionscheme es tab l i shed fo r th e of f ice , branch or s t a t i on .NOTES:Distr ibut ion i s def ined as the so r t ing of mai l to ca r r i e rrou tes , c i t i e s , s t a t e s , fore ign coun t r ies , pos t of f ice boxes, oro ther separa ta t ion ; and may r equ i re knowledge of a d i s t r i bu t ion

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Job Description Onlinescheme.

7. Reports a l l unusual incidents o r c on di ti on s r e l a t i ng to maild eliv ery to s up er vi so r, i nc lu di ng c on di ti on s of mai l boxes and o thermai l r ecep tac les . Check ho te l s and o ther es t ab l i shment s to ensuretha t mai l fo r r es iden t s which i s undel iverable as addressed i s notimproperly held , and /o r de l ive r s stamps or o the r supp lies tocon t r ac to r c a rr ie r s ta ti on s .

8. Follows e s ta b li sh e d s af e work methods, procedures and sa fe typrecau t ions wh il e p er fo rm i ng a l l du t i es . Adheres to es tab l i shedpo l i c i e s and procedures by exerc i s ing good judgment when determiningwhen to l eave mai l or l eave a no t ice and r e tu rn mai l to pos tof f ice fo r customer pick-up.

SUPERVISION:Supervisor of un i t to which ass ignedSELECTION METHOD:Senior qua l i f iedBARGAINING UNIT:Clerk

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Doc Date: 10/18/2011

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Occ Code: 2320-000

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Description QualificationsQUALIFICATIONS

Criteria Print Occupation Code: 2320-000U.S.Postal Servic

DELIVERYISALES SERVICES & DISTRASSOC (P7-06)OCCUPATION CODE: 2320-0007W r i t t e n ExamQUALIFICATIONSComputer Based ExamBARGAINING UNIT QUALIFICATION STANDARD(2320-0007) DELIVERY/SALES SERVICES & DISTRIBUTION ASSOCIATE

DOCUMENT DATE:October 18, 2011

FUNCTION:

Performs d i s t r i b u t i o n and a v a r i e t y o f t a s k s t o suppor t s a l e s o fp r o d u c t s and s e r v i c e s . Maintains p r o f e s s i o n a l and e f f e c t i v e p u b l i cr e l a t i o n s with customers and o th e rs r e q u ir in g f a m i l i a r i t y with p o s t a llaws, r e g u l a t i o n s , and c u r r e n t p r o c e d u r e s .DESCRIPTION OF WORK:

See t h e Standard P o s i t i o n D e s c r i p t i o n f o r t h e Occupation Code givenabove.REQUIREMENTS:

KNOWLEDGE, SKILL, and ABILITY REQUIREMENTS:

This s e c t i o n i s composed o f Knowledge, S k il ls , A b i l it ie s (KSAs) t h a t a r er e q u i r e d t o s a t i s f a c t o r i l y perform t h e t a s k s o f t h e p o s i t i o n .I n d i v i d u a l s must demonstrate t h a t t h e y p o s se ss a s u f f i c i e n t l e v e l o feach KSA, t o i n c l u d e a t l e a s t minimum competency f o r s e n i o r - q u a l i f i e d

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p os it io ns to enable them to perform these t a sks sa t i s f ac to r i l y .Successfu l completion of th e a pp li ca ble t es t ing procedure(s) i ssu f f i c i en t to demonstrate a t l e a s t minimum competency to perform thesetasks sa t i s f ac to r i l y . In ce r ta in circumstances, appl icants demonstratethese l eve ls by descr ib ing examples of e xpe rie nce , e du catio n, o rt r a in ing , any of which may be non-pos tal . Fai lure to demonstrate any KSAi s d i squa l i fy ing .1. Abi l i ty to work and dea l w ith p eo ple su f f i c i en t to work coopera t ive lyand i n t e r ac t pos i t i v e ly with cu stomers, co -w ork ers, as wel l asresponding app rop ri at el y t o changing condi t ions or uniquecustomer or coworker s i t ua t i ons .2. Abi l i ty to communicate ora l ly r e f e r s to express ing spoken ideas orfac t s clear ly and log ica l ly when answering ques t ions , givingin s t ruc t ions , and p rov id in g i nf ormat io n .3. Abi l i ty to perform bas ic mathematical computations r e f e r s toperforming bas ic ca lcu la t ions such as add i t ion , sub t r ac t ion ,mul t ip l i ca t ion , and d iv i s ion with whole numbers, f r ac t ions and decimals .4. Abi l i ty to work independently re fe r s to fol lowing e i t he r spoken orwr i t t en in s t ruc t ions or d i rec t ions , mul t i t ask ing and organiz ing t imee f f e c t i v e ly to perform work assignments , e i t he r with or without d i r ec tsupervis ion.5. Abi l i ty to r e fe rence , comprehend and use in format ion re fe r s togather ing informat ion from both ora l and wr i t t en sources , re ta in ing itfo r fu tu re use, providing it in response to reques t (e .g . , on forms) ,and using it to id en ti fy t he a p pr op ri at e course of ac tion to resolve as i tua t ion based upon pos t a l laws, r egu la t ions , and cur ren t procedures.6. Demonstra t ing conscient iousness and i n i t i a t i v e re fe r s to taking carein performing work assignments and working toward t a sk complet ion.7. Abi l i ty to sa fe ly perform the dut ies common to the pos i t ion .EXAMINATION REQUIREMENTS:

Ind iv idua l s must success fu l ly complete Pos ta l Service Tes t 473, whichincludes the fol lowing measures of job - re la ted knowledge, s k i l l s , andab i l i t i e s :

A. Addres s Check ingB. Forms CompletionC. Coding & MemoryD. Personal Charac te r i s t i c s and Experience InventoryTRAINING EXAMINATION REQUIREMENTS:

Ind iv idua l s who qua l i fy and are se lec ted under t h i s s tandard wi l l berequired to complete prescr ibed t r a in ing sa t i s f ac to r i l y to demonstratepossess ion, through t es t ing and/or pr ac t i ca l demonstrat ion, each of theknowledge, sk i l l s and ab i l i t i e s covered a t the l eve l required by thejob. F ailu re to demonstrate any KSA i s d i squa l i fy ing . The fol lowingKSAs are covered by th i s pres c rib ed t r ain ing :

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1 . Ab ili ty to s e l l products and se rv ices i nc ludes providing t imely andcour teous customer se rv ice , persuas ive se l l i ng to customer needs,providing product informat ion, crea t ing /main ta in ing an ae s th e t i c a l l yp leas ing r e t a i l environment and completing s a le s t ra n sa c ti on s .2. A b ili ty to i n t e r ac t with a var i e ty of customers to gatherinformat ion, e v al ua te s e rv ic e needs and respond appropr ia te ly to uniquecustomer s i t u a t i on s .3. A bili ty to iden t i fy and analyze problems by gather ing informat ionfrom both o r a l and wr i t t en sources and deve loping an appropr ia te courseof act ion to reso lve the s i t u a t i on .4. A bil i ty to exerc i se cour tesy and s e l f - con t ro l in providingappropr ia te customer se rv ice to accomplish es tab l i shed goals of thef un c ti on a l a re a .5. Abi l i ty to use t echnology-based business e qu ipment, su ch asca lcu la t ion equipment o r computers su f f i c i en t to process customert r ansac t ions , in pu t d ata , and p rodu ce numer ic and wr it te n r ep o rt s.6 . Knowledge o f f inanc ia l procedures such as th e te rminology, mater i a l s ,t echniques , and procedures used in mainta ining accurate record s o fdisbursements , r e ce i p t s and o ther f inanc ia l informat ion andl o ss preven t ion .7. Knowledge o f pos t a l products and se rv ices i nc lud ing appropr ia teP o st al r eg u la ti on s regarding mai l se rv ice ( e .g . , domestic andin te rna t iona l ma il r eq ui remen ts , c lasses o f mail) .PHYSICAL REQUIREMENTS:

Appl icants a nd emp loye es of fe red t h i s job must be determined medica l lysu i tab le to perform the fu nc tio ns o f the pos i t ion with o r withoutreasonable accommodation.ADDITIONAL PROVISIONS:

When f i l l ed i n t e rna l l y , t h i s pos i t ion usua l ly involves a defermentper iod dur ing which th e sen io r bidde r i s provided appropr ia tecombinations o f t r a in ing , t e s t i ng , and p rac t i c a l demonstrat ion o fab i l i t y to perform in the a ct ua l p o si ti on .Appl icants must have a va l id s t a t e s dr ivera??s l i cense , and demonst ra teand mainta in a s afe d riv in g record.De l ive ry /Sal e s Se r v ic e s & Dis t r ibu t ion Associa tes must work an ass ignedt ou r and days o f work. Del ivery/Sa les Services & Dist r ibut ionAssocia tes must follow Postal Service po l ic ie s and procedures fo rpersona l conduct a t work, i nc lud ing adhering to ru les and r egu la t ions .De l ive r y/Sa le s Se rv i ce s & Dis t r ibu t ion Associa te a re re qu ire d to providese rv ice to th e p ub lic . They must mainta in a nea t and profes s iona lappearance in such in te rac t ions , i nc lud ing wearing a uniform and nametag when r equ i red .

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PageOcc Code: 2320-000

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Description OnlineX United States Postal Service Logo with Eagle

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Search Jobs List Jobs List FunctionsDescription Qualifications CriteriaCRITERIA

Print Occupation Code: 2320-000U.S.Postal Servic

DELIVERY/SALES SERVICES & DISTR ASSOC (P7-06)OCCUPATION CODE: 2320-0007

Unassigned job (function not set) - Authorization requires Headquarters, Organizational Design andManagement (ODM), review and approval.

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Occ Code: 2320-000