Upload
others
View
5
Download
0
Embed Size (px)
Citation preview
Utah Dept. of Workforce Services, myCase
3rd Party Provider Access
The DWS Reality • Since 2009 our caseloads
have doubled, yet our workforce has decreased
• We have turned to innovation and technology to maintain our level of customer service
• We need your help to make myCase work for our mutual customers
3rd Party Access You are the missing piece!
Why use MyCase? • It’s free! • Easy to use! Only one
account is needed to access multiple customers
• No need to wait on hold for eligibility
• Notices can be read electronically by authorized representatives
• Information is dynamic and immediate
What we need from you
Become trained Familiarize yourself with
myCase
Understand the different levels of access
And understand Privacy Duties and Responsibilities
Take ownership Help your customers understand the process
To get to myCase, log on to: jobs.utah.gov
Then click on myCase
MyCase 3rd Party Walkthrough
MyCase 3rd Party Walkthrough
All required fields (*) must be completed
Screen name and Email must be unique to myCase
Confirmation
Finished!
This number will be given to your customers so they can add you as a representative
New Form To Help Our Customer! • Some of our customers have problems granting
access to 3rd parties online due to various reasons (elderly, disabled, etc.)
• The 114MC form has been created for our customers to complete and sign in order to grant their 3rd party access to view their case information through myCase
• The Third Party/Provider will need to set up their own third party myCase account first and need to fill in their MC# on the 114MC form
• When a customer completes and signs this form, selected DWS specialists will grant the third party access to myCase, based on what the customer listed on the 114mc form (View, Full, Notices, Verifications)
• This form will be barcoded and available to the customer in eDocs and myCase
• Customers will still have the ability to go into their own myCase account and grant a third party access
New Form To Help Our Customers!
View access will grant the Third Party access to view case information only
Full Access will allow the Third Party access to view, update, alter, and make changes to the customers information
Notices will allow the Third Party to view notices the customer has received
Verifications will give access to the Third Party/provider to view and request for verifications that DWS has requested from the customer
Important information for the customer! Access will be granted within one (1) business day
We must have the Customer Signature
And the third party/provider
Signature
Your myCase Account Number is required to link
the customer with the third party/provider
Example: MC000241
Make sure the
date fields are complete
The customer will provide the 114mc to the Department of
Workforce Service
Once the 114mc is provided, DWS employees will give access to the Third
Party/Provider to view case information of the customer in myCase
Log on to: jobs.utah.gov
Then click on myCase
Go to 3rd Party/Auth Rep Sign-On
Sign on using your Screen Name and Password you created
How to View Case Information
You cannot enter a case number until the Terms & Conditions is agreed to
In order to view the customers information, he Third Party/Provider will need to log into myCase