Utah Education Network - U E n S c AGENDA · 2012. 3. 7. · providers to increase the capacity of network connections throughout the state. In the Utah System of Higher Education,

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U t a h E d U c a t i o n n E t w o r k

S t E E r i n g c o m m i t t E E

A G E N D AaUgUSt 20, 2010

9:00 a.m.- 11:00 a.m.

11:00 a.m.-12:00 Noon

Committee of the Whole / Business Meeting

Welcome and Introductions

Tab 9New SteeriNg Committee member – ACtioN . . . . . . . . . . . . . . . . . . . . . 1

Tab 10reCogNitioN of ServiCe to DAviD Devey for CoNtributioNS to the uNiverSity of utAh, KueD AND the utAh eDuCAtioN NetworK . . . . . . 3

Tab 11fy 2011 ueN StrAtegiC PlAN – ACtioN . . . . . . . . . . . . . . . . . . . . . 5AttAChmeNt A – fy 2011 ueN StrAtegiC PlAN . . . . . . . . . . . . . . . . . 7

Tab 12NtiA btoP iNfrAStruCture grANt rouND 1 ProjeCt AND rouND 2 APPliCAtioN uPDAte – DiSCuSSioN . . . . . . . . . . . . . . . . . . 19AttAChmeNt A – utAh ANChorS: A CommuNity broADbAND ProjeCt . . . . . . . 21

Tab 13CourSe mANAgemeNt ServiCe timeliNe uPDAte – DiSCuSSioN . . . . . . . . . . . 23

Tab 14NetworK PerformANCe AND ivC ServiCeS metriCS – DiSCuSSioN . . . . . . . . 27

Tab 15SteeriNg Committee meetiNg miNuteS . . . . . . . . . . . . . . . . . . . . . . . 31

Tab 16other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Instructional Services Subcommittee Meeting

Tab 17PerSPeCtiveS K-12 meetiNg rePort – DiSCuSSioN . . . . . . . . . . . . . . . . 37AttAChmeNt A – PerSPeCtiveS K-12 meetiNg AgeNDA . . . . . . . . . . . . . . . 39

Tab 18uPDAteD ueN ServiCe CAtAlog – DiSCuSSioN . . . . . . . . . . . . . . . . . . . 41

ii UENSteeringCommittee-August2010

Tab 19mobile Dtv – DiSCuSSioN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Tab 20how to follow ueN NewS – DiSCuSSioN . . . . . . . . . . . . . . . . . . . . 45

Technical Services Subcommittee Meeting

Tab 21ueN CommerCiAl voiP tASK forCe– DiSCuSSioN . . . . . . . . . . . . . . . . . 47AttAChmeNt A – voiCe over iNterNet ProtoCol PoliCy DrAft . . . . . . . . . 49

Tab 22iNterACtive viDeo CoNfereNCiNg (ivC) iNStAllAtioN fee AND trAvel CoStS – DiSCuSSioN . . . . . . . . . . . . . . . . 55

Tab 23ebC-ueN DAtA CeNter Air CoNDitioNiNg rePlACemeNt iSSueS AND SolutioNS – DiSCuSSioN . . . . . . . . . . . . . . . . . 57

U p c o m i n g m E E t i n g S

SteeringCommitteeMeeting-October22,2010,9:00a.m.

InstructionalServicesSubcommitteeMeeting-October22,2010,11:00a.m.

TechnicalServicesSubcommitteeMeeting-October22,2010,11:00a.m.

Please place these materials in your Steering Committee Binder.

11:00 a.m.-12:00 Noon

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c o m m i t t E E o f t h E w h o l E

t a b 9New SteeriNg Committee member – ACtioN

IssueRonBarlowresignedfromthesuperintendencyofTinticSchoolDistrictandtheUENSteeringCommitteeattheendoftheschoolyear,andhisreplacement,DougWright,isrecommendedforappointmenttotheCommittee.

BackgroundRonBarlow,SuperintendentofTinticSchoolDistrict,has retiredat the endof the2009-2010schoolyear.WegreatlyappreciatehisserviceontheSteeringCommittee.AtthesuggestionoftheUtahSchoolSuperintendentsAssociation,Co-ChairBrendaHalesrecommendsthatDougWright,SuperintendentofSanJuanSchoolDistrict,benominatedtotheSteeringCommittee.SuperintendentWrighthasagreedtoserveontheSteeringCommittee.

San JuanSchoolDistrict andUENhaveworked closely together to provide strongnetworkconnectivityandinteractivevideo-conferencingcapabilitiestosupportalloftheeducationalorganizationsinthecounty.TheUENnetworkhubislocatedintheSanJuanMediaCenter,andwerelyonSanJuanSchoolDistrictstaffsupporttomeetnetworkneedsinthecounty.

BecauseoftheimportanceoftheSanJuanSchoolDistricttoUEN,andbecauseoftheimportantrolethatUENplaystomeeteducationalgoalsintheFourCornersarea,itisveryappropriatethatSuperintendentWrighthasbeennominatedandagreedtoserveontheSteeringCommittee.

RecommendationItisrecommendedthattheSteeringCommitteeapproveSuperintendentDougWrighttoservea4yeartermontheUENSteeringCommittee fromAugust,2010throughJuly,2014.ThenominationwillbesubjecttofinalapprovalbyGovernorGaryHerbert.

2 UENSteeringCommittee-August2010

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t a b 10reCogNitioN of ServiCe to DAviD Devey

for CoNtributioNS to the uNiverSity of utAh, KueD AND the utAh eDuCAtioN NetworK

IssueAftera41yearcareerand36yearsofservicetoKUEDandtheUtahEducationNetwork,DavidDeveywillretireonAugust31st.

BackgroundDavidDeveyfirststartedatTheUniversityofUtahattheageof19workingforKUERFM Radio. Over the years David has served Utah’s broadcasting community, TheUniversityofUtah,KUED,andtheUtahEducationNetwork.

As David Devey approaches retirement UEN wants to recognize the numerouscontributionshehasmadetothesuccessofUEN’svideonetwork,datanetworkandbroadcast services.David applied his technical knowledge and innovation insuringUENwasbuiltuponandprovidedsolid,reliableservicesthatUENstakeholdersandUtah’seducationcommunitycontinuetodependon.

RecommendationPlease join theUENstaff in extendingahuge “ThankYou” toDavidDevey forhisoutstandingcareer.


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t a b 11fy 2011 ueN StrAtegiC PlAN – ACtioN

IssueRevisionsandadditionsrecommendedduringthedraftreviewof theUENFY2011Strategic Plan at our June meeting have been incorporated, and the plan is nowpresentedforfinalapproval.

BackgroundThe FY 2011 Strategic Plan was developed with input from Steering Committeemembers during the June UEN Steering Committee meeting, the May StrategicPlanningRetreat, severalsubcommitteemeetingsand internalUENstaffmeetings.RevisionsandadditionsthatwererecommendedbySteeringCommitteemembersinJunehavealsobeenincorporated.AfullcopyoftheUENStrategicPlanisincludedunderthistab.

UENfollowsaJuly1toJune30fiscalyear.ProgressontheobjectivesofthePlanwillbesharedwithSteeringCommitteemembersat theendofeachquarterduringthecomingyear.

Recommendation

ItisrecommendedthattheSteeringCommitteeapprovetheFY2011StrategicPlan.


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tAb 11 AttAChmeNt Afy 2011 ueN StrAtegiC PlAN

Mission

Wenetworktocreateeducationalopportunities,connectcitizensandcollaboratewithpartners.

Vision

BeUtah’smosttrusted,accessibleandrecognizedpartnerforinnovationineducationaltechnology.

Values

Caring–Supportingcommunity,customers,andco-workers

Leadership–Advancingrelationshipsandencouragingideas

Integrity–Keepingourpromises

Communication–Listeningtomeetneeds

Service–Benefitingourpartners

Needs

Utah faces many educational and economic challenges and opportunities in 2011.Dueto therecession in thenationalandstateeconomy,schooldistrictsandhighereducational institutions includingUENhavehad todo farmorewith lessstaffandfunding resources. Utah’s public schools, colleges, and universities perform theirmissionseachdayontheUENnetwork.Utah’spublicschoolscontinuetoaccommodateadditional students with less funding. Utah’s higher education institutions areexperiencingrecordenrollments;manyhavedouble-digitgrowthoverlastyear.Forexample, theUtahSystemofHigherEducation (USHE)studentenrollment for theSpring2010semesterincreasedby13,104totalstudentsoverSpring2009,a9.48%increase. This is the largest year-over-year increase in the state’s history. Utah’spopulationcontinuestogrowatasteadyrate,farexceedingnationalaverages.

Utah Demographics*

Population:Thestate’sofficialJuly1,2009populationwasestimatedtobe2.8million,anincreaseof1.5%from2008.

Rate of Growth:TheU.S.CensusBureaurankedUtahsecondamongstateswithapopulationgrowthrateof2.1%from2008to2009.TheU.S.RateofGrowthwas0.9%

*Source:Utah’s2010EconomicSummaryGovernor’sOfficeofPlanningandBudget


Long-Term Projections: The state’s population is projected to reach 3.7million in2020,4.4millionin2030,5.2millionin2040,and6.0millionin2050.

School Enrollment

In2009,anestimated563,273studentswereinUtah’spubliceducationsystem,anincreaseof12,260studentsor2.2%over2008.

UENprovidesInternetandnetworkconnectivitytoeverypublicschool,collegeanduniversity through the UEN Wide-Area-Network. UEN also manages a statewideinteractive video conferencing system (IVC) and hosts enterprise-level softwareapplications for our public and higher education partners In addition, UEN offersinstructional programming and life-long learning opportunities through KUEN, a24/7publictelevisionstationwhichreachesmostUtahcitizens.UENalsosupportsagrowingrangeofricheducationalresourcesatUEN’sWebsite,www.uen.org;andprovidesprofessionaldevelopmentintechnologytoUtaheducators.

ForthousandsofUtahstudentsandeducators,theInternetistheirschool,classroom,meetingplace,andlibrary.TheInternetmustbeaccessibletoeveryeducator,student,administrator, and staffmember from any location and at all times. It is the dataandcommunicationsdistributionsystemusedtodeliverhundredsofadministrative,academicandstudentsupportapplicationsaffectingeverystudent,educator,andstaffmember countless timeseachday.Toensure full-timeaccess to the Internet,UENmustprovidereliable,highcapacity,andscalablenetworkconnections.

To keep up with growing network capacity demands, UEN works collaborativelywithcollegeanduniversityandschooldistrictleadersandUtahtelecommunicationsproviderstoincreasethecapacityofnetworkconnectionsthroughoutthestate.IntheUtahSystemofHigherEducation, enrollment inonline, technology-enhanced, andInteractiveVideoConferencing classes has growndramatically for the past severalyears.

EnrollmentintheUtahElectronicHighSchoolhascontinuedtoshowgrowth.Thispastyear,UEHgranted15,691quartercreditstowardshighschoolgraduationrequirements.Becauseofthetrendsdescribedabove,educators,publicandhighereducationstaffmembers,andUENemployeesmustbetechnologicallycompetent.UENplaysakeyroleinprovidingtrainingtoitsownstaffmembers,andtoteachers,facultymembers,andtechnologystaffmembersineducationalorganizationsthroughoutthestate.

UENisdrivenbythediverseneedsofeducationinatimeofrapidgrowthandchange.As it responds to more diverse needs, it grows in complexity, and supports moreservicesatmorelocations.Theresultisincreasedpressureonallofusmeaningfullyconnect,createandcollaborate for themutualbenefitofall regionsof thestate,alllevelsofeducation,andultimatelyallcitizens.ImprovedcoordinationofITpoliciesandbackboneinfrastructurewillguaranteeeffectivesharingofresources,lowerpricesthroughjointpurchasing,andassureefficientuseof technicalsupportandtrainingasUENstaffmemberswork collaborativelywith theirpublic andhigher educationcolleagues.Gapsineffectivecoordination,planning,andgovernancemustbeidentifiedandeliminated.Therewillbesignificantchallengesfacingusduringthecomingyear.

FederalfundingawardedtoUENthroughtheBroadbandTechnologyOpportunitiesProgram(BTOP)atNTIAwillprovideexcitingopportunitiestoinvestinbroadbandinfrastructurestatewidefornewcommunityanchorinstitution(schools,libraries,and

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headstartprograms)connectingintoUEN.Theseinvestmentswillresultineconomicdevelopment and community infrastructure with UEN as the anchor tenant thatwill benefit students, teachers and faculty, library patrons, residences, businesses,governmentagencies,andlocaleconomies.

AlthoughUtah’seconomy is still among thenation’sbest,nostatehasescaped thenation’smostseriouseconomicdownturnineightdecades.Statefinancialresourcesmustbecreativelyprioritizedtomeetnumerouscompellingneeds.UENmustachievethegreatestvaluepossiblefromlimitedstateresources,andcontinuetosuccessfullyseekgrantsandotherrevenuesourcestoaugmentstatefunds.Bynetworkingpeopleandtechnology,byfosteringconnectionsandcollaboration,UENanditspartnerscanhelppublicandhighereducationandthestateatlargemeetthechallengesandtheopportunitieswefaceinthedecadeahead.


I. WIDE AREA NETWORK Operate, maintain, and expand a free, reliable and secure high speed network, connecting every public school, college, university and public library in Utah.

To achieve this goal, UEN will pursue the following objectives:

A. Operate and maintain the UEN network based on best practices and standards

1. Catalogandmaintainacircuitdatabase

2. MaintainanIPmanagementdatabase

3. Evaluatecurrentfilteringsystemandimplementa5-yearplanforCIPA-compliantInternetcontent filteringsystem

4. Maintainstandarizationofnetworkdeploymentprocess

5. Monitorthebackbonetoidentifybandwidth,security,andutilizationissues;andtoincreasecapacity asnecessary

6. Monitorendsitestoidentifybandwidth,securityandreachability

7. Continuetodeveloptoolswhichprovideessentialinformationaboutthenetwork

8. PreserveandprovidefutureincreasedNetworkOperationsandFieldOperationsStaff

9. StrengthenoperationalcoordinationbetweenTechnicalandInstructionalServicesdepartmentsand staffmembers

10. SupportSURINIPV6initiative(implementationonpublicfacingservers,whitepaper,etc.)

B. Increase reliability of the network to 99.999%

1. Providefull10GBWANredundancyforcoreUENnetworkconnectionsinNorthRingand1GBWAN redudancyinSoutheast(UintahBasin,Price,Blanding,Moab,etc.)

2. Increasenetworkutlizationatlocationswherediversepathsexist,i.e.fastre-route,efficientrouting, consolidationofdatacenters

3. Continuetoexplorediversepathoptionsthroughoutthebackbone

4. WorktosecureresourcestoprovidediversepathsforDistrictoffices

5. Performapplication-levelmonitoringtoensuregoodsystempeformanceanduserexperience

6. Monitorandrespondtonetworkoutages

C. Increase network capacity by upgrading all remaining elementary and charter schools, all public libraries, and all head start centers to high speed broadband connectivity

1. Successfulprojectmanagementandimplementationofbroadbandservicestoschools,libraries,andhead startsfortheBTOPRound1infrastructuregrant

2. EnsuregoodcommunicationandplanningwithUENstakeholdersintheBTOPimplementation(develop websiteandregularupdates)

3. UnderstandandexpandUEN’sroleasaCommunityAnchornetwork

4. ManagehighbandwidthsitesandprovideadditionalresourcesallowedbyUENpolicy

5. ContinuetouseE-Ratefundstodevelopbroadbandaccessthroughoutthestate

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6. ExploreadditionalneedsforUENPointsofPresence(PoP)sites

7. Continuetoworkwithcommunitynetworkstoleveragenetworkresources

8. Encouragecooperationandfosterrelationshipsbetweenlocaltelephonecompaniesandcommunity networks

9. ContinuetoworkwithDistrictsthathaveallocatedfundsforbroadbandelementaryconnectivity

10. ContinuetoworkwiththeStateOfficeofEducation,Districtsandcharterschoolstooutlineamulti-phase projectplanforfutureupgradesinbroadbandtoelementaryandcharterschools

D. Provide support to district and higher education technology staff to ensure that the enhanced capacity and reliability of the network is fully utilized

1. Postandsharecollaborativetools

2. DevelopaplantoprovideservicesforUENtools E. Expand Internet capacity to meet growth in network traffic

1. ExploreadditionalalternateInternetPointofPresence(PoP)sites

2. Explore,developandimplementwaystokeeplocalnetworktrafficlocalWork to develop local and national peering opportunities F. Protect the network through improved security and security practices

1. ContinueUtahSAINTusergroup

a. Keepcurrentandpublishsecuritycontactslist

b. ConductAdHocSecuritycalls

c. Planandconductonesecurityconferenceperyear(UtahSAINT)

d. SupportotherStatesecurityactivities

e. Developsingle-issueforumsforspecificneeds

2. Providealeadershiproleforsecurityexpertiseandassistanceasrequiredbydistrictsandhigher educationinstitutions

a. WorkwithRegionalServiceCenterstoperformNetworkSecurityAssessmentsonschooldistricts

b. Assistwithsecurityconfigurationanddesign

c. Providesecuritymonitoringandreports

3. WorkwithSteeringCommitteetodevelopsecuritypolicies

4. Continuetodevelopsecuritymonitoringtools G. Support the high capacity/high speed network needs of university researchers

1. Continueparticipationinnationalandregionalnetworkpartnerships

2. ContinuetoworkwithintheSURINBoardasdirectedbytheUENSteeringCommittee

3. Expandopticalnetworkcapabilitiestosupportemergingresearchrequirementsatthestate’s researchuniversities

4. WorkwithUDOT,UTA,andcommercialpartnerstoacquirefiberinSaltLakeMetroRing,Loganand ProvoExtensions

5. PlaykeynetworkoperationanddevelopmentroleintheNSFEPSCoRprojectforUtah


6. AssisttheUofUasatechnicalresourceintheplanninganddevelopmentofitsnewdatacenter

7. ExploreimplementationofInternet2ION(InteroperableOn-demandNetwork)serviceinUtah

H. Provide network leadership and support to Utah state, county, municipal, and telehealth partners

1. CollaboratewithUtahTelehealthNetwork(UTN)onUENnetworkaccesswherefeasible

2. CollaboratewithDTSandcountyandmunicipalgovernmentsonUENnetworkaccessandInternet connectivitywherefeasible

I. Provide technical leadership and staff/stakeholder development

1. Continuetoleverageeconomiesofscaletominimizenetworkoperatingcosts,includingWideArea Networkprojects

2. ContinuesupportoftheRegionalTechnicalForums

3. Continueprovidingleadershipintechnicaltraining:includingregionaltraining,techincalsummits, andUtahSAINTconference

4. ContinuetoprovideLANevaluationandconsultingasrequested

5. Expandadvocateprogramtolibraries,USDB,CharterSchools,andHeadStarts

6. SupportUSHENISST(networkinfrastructureserverstoragetelecommunications)andDisaster RecoveryGroups

II. EDUCATIONAL WEB RESOURCES Aggregate and deliver a suite of high quality Web-based educational resources to support best practices in teaching and learning.

To achieve this goal, UEN will pursue the following objectives: A. Host, support, and maintain web projects and services

1. ExpandtheCourseProposalinterfacetoallowinstitutionstoimportdata

2. CoordinatelessonplandevelopmentandpublishingwithUSOE

3. Expandandmaintainthecorecurriculumresourcedatabase

4. Conductwebsiteandlinkclean-up

5. Continuetoupdatethemy.uensoftwareasnecessary

6. Developnewmy.uenportlets,suchasanimagegallery

7. Movetocentralizedauthenticationservice

8. CompletetheCoreManagementinterfacetoupdatethecoredatabase

9. UpgradeSybasedatabaseandinvestigatemigratingtoMySQL

10. ReviewandeitherupdatecodeonlegacyapplicationsorEndofLife B. Develop and implement new and expanded web resources

1. ProvideindividualeducatoraccesstoeMedia

2. IntegrateWIMBAVoicewithmy.uenforK-12

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3. DevelopreportingtoolsfortheProfessionalDevelopmentgroup

4. Developmobile-friendlyversionofuen.org

5. ReviseProfessionalDevelopment’swebpage

6. CompleteProfessionalDevelopmentManagement”Premium“Registration

7. ExpandCACTUSinterfaceasdefinedbyUSOE

8. DevelopanewUEN-TVonlinebroadcastschedule

9. Investigatethepossibilityofallowingindividualeducatorstoviewtestdatainthestatedatawarehouse

10. ImplementaninterfacethatwillallowUENdepartmentstoeasilyupdatetheirwebpages

11. ImplementaratingsystemforProfessionalDevelopmentcourses

12. DevelopanewinterfaceforUIMCevaluations

13. FulfilltherequirementsoftheMISSIONUSgrant

14. Supportpendinggrants

15. DevelopClimateSciencewebsiteasdefinedbygrantrequirements

16. Workwithpartnerstointegrateassessmentdata,curriculumandinstructionalbehaviorwherefeasible C. Promote new and existing UEN Web services through technology, outreach, special events and media relations

1. Discuss,plan,anddeveloppromotionandcommunicationatthemonthlyInstructionalServices/Public CommunicationCoordinationmeeting

2. ProduceanddistributeNetNewsNewslettersforpubliceducationandhighereducation

3. PromoteUEN’skeyservicesandresourcesinavarietyofways

4. IncreasereadershipandclickthroughratesofUEN-hostedenewslettersandinteractivecontent D. Support administrative activities for the uen.org site

1. Gather,review,andpostmonthlywebstatistics

2. Sunsetobsoletewebservicesinaccordancewithestablishedpolicies

III. ENTERPRISE SOLUTIONS License, host and maintain statewide enterprise solutions supporting public education, higher education, and libraries.


A. Host, support and maintain existing enterprise solutions

1. Supportlicense,host,andpromotethePioneerLibrary,PreschoolPioneer,CMS(CourseManagement Service)andassociatedsoftware,eMedia/CollegeMedia,andMoodleforUtahElectronicHighSchool

2. Providesupportescalationbetweenvendorsandinstitutionsasneeded

3. ReviewandupdateservicelevelagreementswithCMShostedinstitutions

4. Supportandfacilitateinter-institutioncollaborationwithsharedonlinecontent

5. MaintainUIMC,KUED,andUENmediaassets


B. Expand existing service functionality or implement new enterprise solutions services to meet stakeholder needs

1. FacilitatediscussionofCMSalternativesforhighereducationandK-12communities.DecidewhichCMSto supportafterBlackboardVistaandcreateamigrationplan

2. InvolveChiefAcademicOfficersintheevaluationoftheCMS

3. ImplementPrimosearchingforK-12PioneerandharvesttheeMediacollectionmetadatafromEquella

4. InstalladditionalhardwareinfrastructuretosupportnewCMS

5. DefineandpublishinstructionalusecasesforvariousdesktopconferencingsoftwaresupportedbyUEN (Movi,ConferenceMe,Wimba)

6. FederateoraggregateselectedcollectionsfromPBSDLLandMWLDandallowreciprocalharvestingof eMediametadataintothePBSDLLandMWDL

7. ExpandtheUtaheMediaassetstoprovideadditionallanguageofferings

8. IncreaseparticipationinOpenEducationalResourcesinitiative

9. PlananddesigneMedia/my.uenintegration

10. Addapproximately1,000assetstoeMediafortheClimategrant

11. Pendingfunding,addapproximately18,000math-relatedassetstoeMediafortheReadytoTeachgrant

12. IncorporatethePBSGapAnalysisTooltoanalyzesubjectcontentineMedia

13. FederatetoeMint’sprofessionaldevelopmentcontentineMedia

14. SupportthePBSDigitalLearningLibraryandeMediaintegrationproject

15. DevelopanddeploynewenterpriseDNSmanagementtoolsandsystemtoUENstakeholders

16. SupportUSOEintheUtahDataAlliance(UDA)todeveloptheUtahDataAllianceDataShare(UDADS)asper thefederalgrantawardbytheUSDepartmentofEducationforthedevelopmentoftheStatewide LongitudinalDataSystems

17. WorkwithUSOEonredesignanddevelopmentofformativetestingtool

18. ProvidetechnicalsupportandhostingtoUSOEregardingsummativetestingprocesses,delivery, andreports

19. SupportUSOEinitiativesindatacommunitygrant C. Increase awareness and use of enterprise services. Provide service reports

1. SupportthePioneerLibraryadvocates,promotion,andoutreach

2. ContinuedevelopingVistareportgenerationcapabilitiesforhostedinstitutions

3. RedesignandmaintainaneMediaservicebasicinformationwebpage

4. PublishRSSannouncementsoffeaturesandnewcontentavailableviaeMedia

5. ProvideandpublishquarterlyreportsoneMediaaccessandmediadownloadactivity

6. DesignandpublishtrainingmaterialsforeMedia,includingvideotutorialstoassistusersintroubleshooting commonproblems

7. SupportWIMBApromotionandoutreach,K-20

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D. With USHE CIO’s and the TCC, investigate other services or IT functions that might be centrally hosted by UEN

1. ExplorethefeasabilityofcentrallyhostingaLearningObjectRepository,buildingupontheexistingEquella licenseforeMediatoallowforcontributionofdigitalmediaassetstothecollection

2. ResearchandsupportconsortiumlicensingforTurnitinandothersoftware

3. Fostercollaborationandinformationsharingwithotherstatenetworksaroundthetopicofcentrallyhosted enterpriseservices

4. ExploretechnologiesandstandardsandwhatrolesUENcouldserveinfederatedidentitymanagement

5. SupportUSHENISST(networkinfrastructureserverstoragetelecommunications)andDisaster RecoveryGroups

6. AssistUSHECIO’sandTCCtoevaluatecentrallymanageddisasterrecoveryservicesandtheroleUENshould performinprovidingthatservice

IV. DISTANCE EDUCATION Deliver Distance Education classes and programs offered by public and higher education that use real time and on demand, reliable, high quality interactive video conferencing technologies.


A. Support and maintain IVC core systems

1. ContinuetoimprovetechnicalsupportandefficiencyintheTechnicalServicesSupportCenter(TSSC)

2. MaintainstafftrainingandcertificationbyTSSC

3. Maintaininventoryandequipmentdocumentationbyapplicationandfieldengineers

4. Providetrainingandapplicationsfordeliveryservicesandcontentservices

5. UpdateandmaintainwebpagesforIVC(InteractiveVideoConferencing)

6. Upgradesiteequipmentwhenapplicabletocomplywithcurrentstandards

7. Continuesupportofcourseschedulingprocess.Decentralizedscheduling

8. Continuetoidentifynewfundingsourcesandsolutions(e.g.,grants,stakeholders,others)

9. ContinuetosupportUENDistanceEducationCatalog

B. Research, design, and implement new Distance Education integrated resources

1. Continuetoevaluatenewandemergingvideotechnologies

2. ContinueeffortstoextendIVCanddesktopconferencingsolutions

3. ContinueeffortstointegrateIVCandWIMBAresources

4. IntegrateIVCandCourseManagementSystem,eMedia,eCollegeMedia,andotherapplication technologies

5. Provideengineeringresourcesandlabfortestingnewtechnologies

6. EvaluateinteractivemediaforintegrationintoDistanceEducation


C. Revise IVC policies, develop operational practices and procedures to reflect new technical systems

1. Developmulti-yearplanforreplacementandupgradetoHDIVChardware

2. SupportSteeringCommitteeindevelopingpoliciesforUENandInstitutionstodevelopandcarryout multi-yearplanstoreplace$9.6millionininvestedIVChardware

3. Investigateinternalcommunicationsolutionsforprojectmanagementandcoordination

4. Continuetosupportstakeholderprojectdesign,procurement,andimplementation

5. Continueassignmentofbillingandfacilitationresponsibilitiestoreadyindividualinstitutions

6. CreateUENsiteselectioncommittee D. Promote new and existing UEN IVC services through outreach, special events, media, and technology

1. IncreaseschooldistrictTechnicalCoordinators’andeducators’understandingofInteractiveVideo ConferencingServicestoimprovesatisfactionwithuseofsystem

2. InvestigateanddeterminenewapplicationsforHDTV

3. ContinuetoevaluateUEN’sroleorresponsibilityasitpertainstoIVCrefreshandupgrades

4. ParticipateinfacultysupportopenhouseshighlightingIVCservicesandtoolsoncampuses V. BROADCAST SERVICES Educate, engage, and enrich the lives of Utah citizens through broadcast programs and services with UEN-TV.


A. Continue programming and outreach for education stakeholder groups

1. Programblocksandinterstitialsfortargetedareas

2. Conductresearchintotheuseofthechannelbyteachers,studentsandgeneralviewers;reportonresults

3. Supporthighneedacademicprogrammingandoutreach(adultbasiced.,jobtraining,childcare, educationaltechnology,teacherlicensing,STEM)

4. Enableandencouragelocallyproducedprograms,particularlystudentsandteachers

5. Developandsupportmorestatewidepartnership-specificprograms B. Implement new projects to support educational programming and outreach

1. UtilizebroadcastairwavestopromoteUENservicesandincreasechannelpromotion

2. Coordinatescreeningeventswithinstitutions,departments,andcommunitypartners;reportontheresults oftheseevents

3. Researchnewdevelopmentofbroadcasttechnology(i.e.,mobileTV,3dTV)anddeterminehowitcanbe usedtoserveourmission

C. Support broadcast engineering infrastructure

1. Expanddigitaltranslatorsystem

2. MovetowardtapelessMassTechsystem

3. ImplementNextGenerationInterconnectionSystem(NGIS)

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D. Manage station administrative projects; document and report on results

1. Coordinatewithnationalprogrammingconsortiaandaffinitygroups

2. ContinuecablerelationsforcarriageofUEN-TVdigitalchannels

3. Managegrantprojects(InternetSafety,STEM,etc.)

4. Developlong-termgoalsandplanforstationprogramming/contentandnewbroadcastmediums (includingmobileTV,IPTV,etc.)

VI. PROFESSIONAL DEVELOPMENT Provide cost effective development opportunities to improve the quality of K-20.


A. Assess and respond to changing technology professional development needs

1. Teachclassesandreportparticipationstatistics

2. Developnewcourses,bothonlineandinperson

3. Continuetoprovide“justintime”trainingopportunitiesandevaluatetoolsandresourcestodiversify theseactivities

4. Continuetoproducemorevideotutorialsandpublishontheweb

5. Conductassessmentofteachers’/districts’technologyprofessionaldevelopmentneeds

6. AssureUENcoursesaligntonewNationalTechnologyPlan;reportonresults

B. Implement non-traditional methods for providing technology integration professional development

1. Incorporate“officehours”usingWIMBA

2. IncreaseinteractivityinonlinecourseswithoutincreasingfacilitatortimecommitmentusingSoftChalk

3. Implementongoing,subject-specificFacultyLoungeeventswithUSOEcurriculumspecialists

4. Developlearningopportunityformobilecomputing“powerusers” C. Maximize use of current communication channels and develop additional audiences

1. Exploreandimplementnewwebtoolsandsocialnetworkingasavailableandpractical

2. Developtechminutevideosandothercontentforbroadcastandwebsharing

3. ExplorecourseratingandrecommendationsystemforincorporationinPDMS

VII. GOVERNANCE AND ACCOUNTABILITY Coordinate educational technology governance across the state, and be accountable to our stakeholders.


A. Coordinate the UEN Steering Committee, subcommittee, advisory committee and constituent meetings

1. Involvebroadrepresentationwhenmakingnetwork/systemdecisions

2. RegularlyupdatetheUENpolicymanual


B. Request new funding for UEN priorities and maximize state funds through external grants, E-Rate, and federal stimulus monies

1. EducateLegislatureandGovernor’sOfficeonimportanceofmeetingfuturebroadbandneedsfornew schools;developfundingmodeltoaddressone-timeandon-goingcosts

2. AdvocateforUENTechnicalServicesoperationalneedstomaintainthenetworktoensurenetworkreliablity anduptime

3. AchieveequityinUENfundingforelementaryschoolhigh-speedconnectionsforschooldistricts

4. CoordinateE-RateprocesswithSLD,K-12Districts,Libraries,HeadStart,andtelecomproviders

5. FacilitatecreationofHigherEducationpurchasinggroup-libraries,IT,education,eMedia

6. Seekgrantandfoundationfunds;coordinatetheseprojectswithstakeholdersasappropriate

7. DeveloppoliciestoensurecoordinationwiththeFCCBroadbandPlan;worktosecurepotentialsources ofnewfunding(E-Rate,ConnectAmericaFund,etc.)

8. MonitorthenationalUnifiedCommunityAnchorNetwork(UCAN)programandcoordinatewithUEN’s strategicplanwhereappropriate

C. Track UEN’s performance, projects, and services and communicate with stakeholders concerning our progress

1. ProvidemonthlyandquarterlyperformancedashboardstoSteeringCommitteeandtopublicandhigher educationregional,district,andcampuslevelentities

2. ReportmonthlystatisticsonuseofUENWAN,WebServices,IVC,EnterpriseApplications,Professional Development

3. AssuretheUENServiceLevelandConnectionAgreementswithstakeholdergroupsareinplaceandcurrent

4. HighlightUENservicesandtoolsatfacultyopenhousesoncampuses

5. FocusonpromotingUENsuccesseswithSteeringCommitteeandwitheducationandcommunitypartners D. Increase internal communication, project management and coordination of services

1. Holdbi-monthlymanagersmeetings,weeklyexecutivemeetings,andprojectteammeetingstoimprove cross-departmentcommunication

2. BuildskillsandknowledgeofUENstaffthroughprofessionaldevelopment,industrypublications, conferences,workshopsandmembershipinprofessionalorganizations

19


t a b 12NtiA btoP iNfrAStruCture grANt rouND 1 ProjeCt

AND rouND 2 APPliCAtioN uPDAte – DiSCuSSioN

IssueThis report describes progresswith theNational Telecommunications InformationAdministration (NTIA) Broadband Technology Opportunity Program (BTOP)infrastructureawardmadetoUENinFebruary2010.Thisawardinvolvesextendingbroadbandservicesto130communityanchorlocations(elementaryschools,charterschools,libraries,andheadstartlocations).DuetoaSpecialAwardCondition(SAC)placedontheUENBTOPgrantbyNTIA,allgrantfundingisonholduntilNTIAissuesafindingofnosignificantimpact(FONSI)onthecompleteenvironmentalassessmentreportsubmittedbyUEN.WithinsixmonthsoftheSAC,UENhadtoestablishwithNTIAthattheBTOPprojectiscompliantwiththeNationalEnvironmentalPolicyAct(NEPA)andNationalHistoricPreservationAct (NHPA). UENsubmitted thedraftEnvironmentalAssessment(EA)attheendofJulyforcomment.OnJuly22nd,UENandtheUniversityofUtahhelditsfirstDeskReviewwithourFederalProgramOfficertoreviewprogressandcompliancewiththeBTOPgrantprogram.

UEN also received notification in early June that our Round 2 ComprehensiveCommunityInfrastructureApplication(CCI)wasselectedforDueDiligenceReview.

Round 1 Project BackgroundTheNEPAEnvironmentalAssessmentisrequiredforanyfederallyfundedprojectthathasthepotentialofenvironmentalimpactincludinggrounddisturbance,airandnoisepollution,criticalhabitat,historicsitesorstructures,wetlandsandwaterways.

DuringtheduediligenceprocessfortheBTOPgrant,UENwasrequiredtocompletea detailed environmental questionnaire. UEN retained Ludlow Engineering, localengineeringfirmspecializingincivilengineeringfortelcomprojects,tocompletethequestionnaire.NTIAdeterminedafterreviewingthequestionnairethatapost-awardenvironmentalassessmentwasnecessaryforUEN’sproject.UENhadtocompletethedraftenvironmentalassessmentwithinasixmonthperiod.NTIAhasalso“startedtheclock”onUEN’sprojectplanandimplementationschedule.ThechallengeforUENistheEnvironmentalAssessmentmustbecompletedbeforeprojectfundsarereleased,howeverUENmuststayontrackwiththeprojecttimelineregardlessoftheimpactoftheenvironmentalassessmenttocomplywithBTOPrequirements.

OnJuly22nd,NTIAheldaDeskReviewtoreviewoverallreportingandcompliancewiththeprojectNOFA.Overall,NTIAwaspleasedwiththeprogressoftheproject.


UENreceivedfeedbackrelatingtothebaselineandProgressReportsintimefortheJuly30thsubmissiondeadline.OnJuly29th,UENsubmittedthefollowingreports:

• ProgressReportforthe2ndquarter

• TheSpecialAwardConditionforhavingsubmittedourEAtotheEnvironmentalteambytheJuly31stdeadline

• TheFinancialReportforthe2ndquarter

• ARRAreportforthe2ndquarter

OnAugust6th,UEN’sbaselinereportwasapprovedbyNTIA.

On August 9th, UEN received comments from both the National Oceanic andAtmosphericAdministration(NOAA)andthe federalenvironmentalconsultantsonthedraftEnvironmentalAssessment(EA).UENisworkingtoincorporaterequestedchangesand information to receivepreliminaryapprovalof theEA from theNTIAassessmentteam.ManyofthesechangesrelatetotheProposedActionandPreferredAlternativessectionsoftheEA.WeanticipateitwillbeafewweeksbeforeweareabletosubmitthereviseddraftEAforadditionalreview.

Round 2 Project BackgroundOn March 26th, UEN submitted a Round 2 BTOP Comprehensive CommunityInfrastructureapplication toprovidebroadbandEthernetservices toanadditional140 community anchor locations, including elementary and charter schools, publiclibraries, andHead Start programs, health care providers, community and appliedtechnical colleges, andUtah’s twomajor public researchuniversities. This projectincludes important funding needed for the Salt Lake Metro and Logan ResearchNetworkRingprojectstothenewUniversityofUtahdowntowndatacenter.

Alistofprojectpartnersandtheirrolesintheprojectisontheattachedpage.OnJune7th,UENwasnotifiedthatourapplicationwasselectedforduediligencereview.UENbeganworkingwiththeDueDiligenceteamassignedtoourapplication.Theinitialduediligenceteamwasreassignedduringtheprocess,andanewteamwasassignedtous at the endof June. This lengthened theduediligence review timeframeduetonewteammembersworkingwithus. UENrespondedtoallfinancial,technical,environmental,andlettersofsupportquestionsfromprojectpartners.WewereabletosubmitallfinaldocumentstoNTIAonJuly30th.WearehopefulthatafundingannouncementwillbemadetousbytheendofAugust.

RecommendationThisisaninformationitemandrequiresnofurtheractionbythecommittee.

21

tAb 12 AttAChmeNt AutAh ANChorS: A CommuNity broADbAND ProjeCt

rouND 2 btoP CCi the uNiverSity of utAh ANDutAh eDuCAtioN NetworK PArtNerS


23


t a b 13CourSe mANAgemeNt ServiCe timeliNe

uPDAte – DiSCuSSioN

IssueAt the April 2010UEN Steering Committeemeeting,UEN proposed a process forchoosingareplacementforBlackboardVista.ScottAllenwillprovideanupdateonprogresssincetheJune2010UENSteeringCommitteemeeting.

BackgroundUENholdsandhasnegotiatedthesoftwaresubscriptioncontractfortheBlackboardVista(formerlyWebCTVista)onlinecoursemanagementsuiteforthelastsixyears.ThecurrentcontractwithBlackboardexpiresonJune30,2012.AsBlackboardwillbe ending support for theVistaproduct as ofDecember2012,UENandallUSHEinstitutionsrelyingonthisproductmustshifttoanotherCMS/LMSplatformbeforeJune30,2012.

July 1st Vista Administrators Meeting

On July 1st UEN hosted a meeting of 45 Blackboard Vista administrators andothersfocusedontheevaluationofseveralalternativecoursemanagementsystems.ThroughoutSpringandSummertherehavebeenseveralweb-baseddemonstrationsofmany different systems.During the July 1stmeetingUtah StateUniversity andthe University of Utah reported on their pilots of Blackboard Learn, and WeberStateUniversityreportedontheirpilotofMoodle.Themajorityofthemeetingwasdedicatedtohands-onreviewanddiscussionofbuildingacourseinBlackboardLearn9.1,Desire2Learn,Moodle,Sakai,AgilixBrainHoney,andInstructureCanvas.Duringthediscussionattheendofthemeeting,weunanimouslydecidedtomoveforwardwithplansforastate-wideRFPforaLearningManagementSystemandtargetedtheendofAugusttohavetheRFPready.EachinstitutionwastodiscusswhoshouldbeontheRFPevaluationcommitteeandreportbackattheAugustVistaAdministratorsMeeting.

Blackboard Acquisition of Wimba and Elluminate

InJuly,BlackboardannouncedtheacquisitionofWimbaandElluminateandcreatedanewdivisionwithinthecompany–BlackboardCollaborate.UENlicensesWimbaforK-20throughDecember,2012.


Blackboard World

SeveralrepresentativesfromtheUtahconsortiumattendedBlackboardWorldinJuly.BlackboardarrangedforameetingwiththeUtahpeopleandlistenedtoourconcernsandquestions,andtalkedabouttheirproductroadmapforVistaclients.Inadditionto the acquisition ofWimba and Elluminate that happened before the conference,Blackboard announced that common cartridge would be supported by the end of2010,andthatBlackboardMobileLearnwouldbeavailable toVistaclientsalsobytheendof2010.AnotherannouncementwastheOpenDatabase,whichisavailableinBlackboardLearn9.1SP1.

Involvement of Chief Academic Officers

MikePetersenandScottAllenmetwiththeCAOsonAugust6thandgaveapresentationonthepast,present,andfutureoftheLMSconsortium.GaryWixomwillassistUENwithcommunicationtotheCAOsaboutdevelopmentsintheevaluationprocessanditsprogression.ScottAllenhasalsocontactedeachcampus individually inthepastmonthtotaketheirpulseontheconsortiumandanyindividualgoalsforanLMSthattheymayhavefortheircampus.

Discussion Since Blackboard World

Severalconsortiummembershavesuggestedthatweattempttonegotiateacontractextension with Blackboard before (or instead of) releasing the RFP. We’ve donesomecheckingwithindividualsateachinstitutionandthereisgenerallysupportfornegotiatingwithBlackboard,althoughtherearesomeinstitutionsandindividualsthatfeelstronglythatweshouldmoveforwardwiththeRFP.

Plan for Fall 2010 and Beyond

FallSemester2010

• IssueRFPforBlackboardVistareplacementornegotiatewithBlackboardforapre-RFPcontractextension(withapprovalfromconsortium).RFPwouldbeissuedatthebeginningofFallSemester2010.

• RFPdecisionwouldbeconcludedbyendofDecember2010.

• Planforimplementation/migrationprocessandsetprojectsinmotionforeachinstitution.

SpringSemester2011

• PreparenewLMSplatformandbegincoursemigrationandfacultytrainings.

SummerSemester2011

• Firstcoursesofferedinthenewsystem.Continuecoursemigrationandfacultytraining.

25

FallSemester2011

• Continuecoursemigrationandfacultytraining.

SpringSemester2012

• Continuecoursemigrationandfacultytraining.

SummerSemester2012

• Allcoursesinnewsystem.RetireBlackboard(WebCT)VistaonJuly1,2012.

Summary

UEN is actively collaborating with institutions and vendors to evaluate alternateCMS/LMSplatformstoreplaceBlackboardVistawithinthenexttwoyears.WearecontinuingtofollowthetimelineoutlinedintheApril2010UENSteeringCommitteemeeting.



27


t a b 14NetworK PerformANCe AND ivC ServiCeS

metriCS – DiSCuSSioN

IssueTheUENNetworkOperationsCentercontinuestomonitorthehealthandutilizationof the network. This report provides the latest statistics regarding overall networkperformance.

BackgroundNetwork Performance Metrics for June 1, 2010 through August 1, 2010

Network Backbone Availability

MonthofJune....................................99.948%

MonthofJuly.....................................99.992%

MonthtodateAugust.........................100.00%

Yeartodate.........................................99.797%

Network Backbone Utilization

NorthRing..........................................55%(-3%sincelastreport)

CentralRing.......................................19%

SouthRing..........................................36%

Network Backbone Latency

NorthRingLatency............................4.52ms

CentralRingLatency..........................3.3ms

SouthRingLatency............................5.5ms

Internet Utilization Statistics

AvailableBandwidth..........................12Gbps

PeakUtilization..................................5.82Gbps


IVC Metrics Summary

AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUN TOTAL

Self Initiated 985 2382 1892 1851 1048 2181 1491 1810 2295 1353 1552 18840

Total 1394 2773 2321 2259 1412 2672 2082 2278 2776 1670 1798 23435

Total Unique Classes

Total UniqueClasses for:

0

100

200

300

400

500

600

Concurrent Enrollment Higher Education Public Education Meetings Total

0

500

1000

1500

2000

2500

3000

AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUN

Self-Initiated TotalUnique Classes:

Source: Utah Education Network, August 2010


Concurrent 52 52 59 63 59 104 116 103 119 43 32 802

Higher Ed 301 234 242 229 209 284 305 248 233 158 134 2577

Public Ed 29 27 32 33 33 34 72 38 34 35 11 378

Meeting 27 78 96 83 63 69 98 79 95 81 69 838

Total 409 391 429 408 364 491 591 468 481 317 246 4595

29

Total Event Recurrences

Total EventRecurrences for:

0

500

1000

1500

2000

2500

3000

Concurrent Enrollment Higher Education Public Education Meetings Total


1000

0

2000

3000

4000

5000

AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUN

Event Recurrences: Self-Initiated Total


Concurrent 171 607 632 528 336 783 838 920 812 398 234 6259

Higher Ed 446 1303 1218 1137 361 942 1189 1196 1179 456 690 10117

Public Ed 92 316 351 303 257 322 314 375 332 335 25 3022

Meetings 37 134 123 125 83 108 135 102 118 172 118 1255

Total 746 2360 2324 2093 1037 2155 2476 2593 2441 1361 1067 20653


Self Initiated 985 2382 1892 1851 1048 2181 1491 1810 2295 1353 1552 18840

Total 1731 4742 4216 3944 2085 4336 3967 4403 4736 2714 2619 39493



397 EBC EBC Building Support

32 ENG Engineering

187 FLD Field Operations

53 IS Field Operations

312 NOC Network Operations

123 RSG Regional Support Group

350 SCH Logistics

13 SWG Software Group

105 UA Unix Administration

7547 VOC Tier 1 Technical Services Support Center

226 VT2 Tier 2 Technical Services Support Center

8948 TOTAL

Service QuickTickets Opened from 8/15/2009 to 8/10/2010


31

S t E E r i n g c o m m i t t E E b U S i n E S S m E E t i n g

t a b 15SteeriNg Committee meetiNg miNuteS

UTAH EDUCATION NETWORK STEERING COMMITTEE

June 11, 2010 – 9:00 a.m.

Members Present:Kenning Arlitsch, Ron Barlow, Steve Corbató, Steve Fletcher,RickGaisford,BrendaHales,M.K.Jeppesen,PatLambrose,CherylMansenforDonnaMorris,DonnaJonesMorris,GailNiklason,MikePetersen,RobertWagnerforRondaMenlove,BarryWalker,RayWalker,GaryWixom.

Others Present: Scott Allen, Sharon Bertelsen, Barry Bryson, Jeff Egly, RichFinlinson,BoydGarriott,JennGibbs,EricHawley,LauraHunter,TroyJessup,DougJones, Lisa Kuhn, DonMahaffey, SteveMecham, Bryan Peterson, Joni Robertson,DennisSampson,JimStewart,KathyWebb.

Welcome and Introductions

BrendaHaleswelcomedeveryonetotheJuneSteeringCommitteemeeting.

Committee of the Whole

Tab 31 – FY 2011 Budget

Mike Petersen went through the UEN FY 2011 budget which reflects a decrease inone-timestateappropriationsandanincreaseinfederalE-Ratereimbursements.TheUENbudgetincludesa$1.5millionone-timefundsandduringFY2011therewillbea$0.5millionreduction inone-time funds.Ouron-goingbasebudget forFY2011willbethesameaslastfiscalyearwhichwas$17.4million.Foradetailedbreakoutonthebudgetplease seeTab31,AttachmentA.A motion was made and seconded to approve the UEN FY 2011 budget as submitted. THE MOTION CARRIED.

Tab 1 – FY 2011 Strategic Plan Draft

Mike Petersen presented an overview of UEN’s updated the Strategic Plan whichincludesstakeholderandstaffinputinlightofthepasttwoyearsofbudgetreductionsandnew sources of funding. The resulting document is in a draft format for furtherdiscussionandconsideration.Therearealsoanumberofkeypolicy issueswhichareunder consideration including one-time and on-going funding for UEN broadbandconnectionsfornewpublicschools;preservationofthereliabilityandredundancyofthenetwork;tojustnameafew.ToseethecompletedetailedFY2011StrategicPlaninDraftForm,pleaseseeTab1


Tab 2 – Utah Data Alliance

BryanPetersonreportedthatinAugust2009aworkinggroupwasformedbyUSOEtoapplyforagranttoestablishaStatewideLongitudinalDataSystem.ThefollowingAgenciesformedtheUtahDataAlliance(UDA):UtahStateOfficeofEducation,UtahSystemofHigherEducation,UtahCollegeofAppliedTechnology,UtahDepartmentofWorkforce Services,UtahEducationNetwork andUtahEducationPolicyCenter.TheformalnamewillbeknownasUtahDataAllianceDataShare(UDADS)anditwillbeconstructedandupdatedthroughscheduledimportofdatafrompartneragencies.Thisnewandcontinuallygrowingdatasharewillenablemanynewandneverbeforepossibleresearchstudiestobeundertaken.SeeAttachmentAforprojectabstractandalinktothefullapplicationforadditionalprojectdetails.

UEN has a proven track record working in collaborative projects with educationalagencies to provide enterprise level services. UDA is a collaborative effort betweenmultipleeducationalagenciesandiscommissionedtodevelopUDADS.A motion was made and seconded to approve UEN’s role and involvement in the Utah Data Alliance, and the primary responsibility UEN will have to facilitate the development and implementation of UDADS. THE MOTION CARRIED.

Tab 3 – NTIA BTOP Infrastructure Grant Round 1 Project

Dennis Sampson reported on progress UEN has made with the NationalTelecommunications Information Administration (NTIA) Broadband TechnologyOpportunityProgram(BTOP) infrastructureawardthatwasmade inFebruary.Thisaward involves extending broadband services to 130 community anchor locations.DuetoaSpecialAwardConditionplacedontheUENBTOPgrantbyNTIA,allgrantfundingisonholduntilNTIAissuesafindingofnosignificantimpactonthecompleteenvironmentalassessmentreportsubmittedbyUEN.UENhasuntil theendofJulyto submit our final environmental assessmentwith a conclusion of the engineeringanalysis.

Tab 4 – UEN Technical Summit Update

JimStewartpreviewedtheannualTechnicalSummittobeheldatWeberStateUniversityonJune15–17th.Thissummitprovideslow-costtrainingandwillcoveravarietyoftechnicaltopics.WeencourageUENStakeholderstoparticipateintheconferencewherepossible.WewouldalsoliketoexpressourappreciationtoWSUfortheirwillingnesstodonatetheuseoftheirfacilitiesforthisconference.ToseeacompleteagendaoftheTechnicalSummitpleaseseeTab4AttachmentA.

Tab 5 – Course Management Service Timeline

Scott Allen briefed the committee on the CourseManagement Service Timeline. AttheAprilSteeringCommitteemeeting,UENproposedaprocessofshiftingitsCourseManagementServiceplatform.Sincethen,additionalinputhasbeenprovidedthroughthe UEN Steering Committee planning retreat. UEN holds and has negotiated thesoftwaresubscriptioncontractfortheBlackboardVista(formerlyWebCTVista)onlinecoursemanagementsuiteforthelastsixyears.ThecurrentcontractwithBlackboardexpiresonJune30,2012,whichmeansthatthesupportfortheVistaproductwillend

33

asofDecember2012.UENandallUSHEinstitutionsrelyingonthisproductmustshifttoanotherCMS/LMSplatformbeforeJune30,2012.ThereisacompletetimelineofeventsthatshowstheUpdateontheCMSEvaluationProcess,ProgresssinceApril,PilotCourses,etc.andthiscanbefoundonTab5.Thereisalsoa“TopTenRequirements”brokendownbyInstitutionswhichcanbefoundonTab5AttachmentA.

Tab 6 – Network Performance and IVC Services

Troy Jessup reported Year to Date figures for the Network Performance and IVCServicesMetrics.ToseetheusageandpercentagespleaserefertoTab6.

Tab 7 – Steering Committee Meeting Minutes

A motion was made and seconded to approve the minutes as written. THE MOTION CARRIED.

Tab 8 – Other

ThenextSteeringCommitteemeetingwillbeheldonAugust20,2010at9:00a.m.attheDoloresDoréEcclesBroadcastCenter.


35


t a b 16other


37

i n S t r U c t i o n a l S E r v i c E S S U b c o m m i t t E E

t a b 17PerSPeCtiveS K-12 meetiNg rePort – DiSCuSSioN

IssueUEN hosted a meeting of K-12 informational technologists, educational leaders,curriculumandassessmentspecialists,andothersonAugust19,2010.ThepurposeofthemeetingwastoassistUENplanningandservicecoordinationforprojectsthatinvolve teaching, learning, and assessment in light of new leadership and fundingopportunitiesat thestateand federal level.DougJonesandmeetingattendeeswillprovideabriefupdate.

BackgroundManyinitiativesaretakingplace ineducationat thenational,state,andlocal level.These initiatives and programs are interrelated, and tied to UEN services. At theMarchmeeting of the Public Education Advisory Committee, committeemembersdiscussed the various reforms and projects and recommended a day-longmeetingthatwouldprovidebothUENandlocalschoolleadersanopportunitytogaingreaterunderstandingofdifferentprojectsandhowtheysupportstudents,teachers,learners,researchers,andparentsinourstate.

ChristopherLohse,DirectorofDataPolicyandResearchfortheCouncilofChiefStateSchoolOfficers,wasinvitedtokeynotetheday-longmeeting.Hesharedinformationaboutnationalinitiatives,particularlyintheuseofstudentdatatoinforminstruction.Threepanelssharedtheirperspectivesandprogramupdatesregardingassessment,teaching, and learning. Q&A and discussions followed each panel. Brenda Hales,AssociateSuperintendentforStudentAchievementandSchoolSuccess,gaveanupdateandledadiscussionabouttheRacetotheTopgrantandwhat’snext.ThemeetingendedwithanopportunityforallparticipantstosharetheirrecommendationsfortheStateandUENintermsofcommunicationandcollaboration.

Data Systems and Content Systems Integration Chart

38 UENInstructionalServicesSubcommittee-August2010

The meeting agenda is available under this tab. Additional information andrecommendedreadingscanbefoundonlineatthemeetingwebsitehttp://www.uen.org/perspectives/UENwillproduceameetingsummarydocumentforattendeesandpostingonthesite.


http://www.uen.org/perspectives/

http://www.uen.org/perspectives/

39

tAb 17 AttAChmeNt APerSPeCtiveS K-12 meetiNg AgeNDA

AuguSt 19, 2010

TIME ACTIVITY ASSIGNMENT 8:30a.m. Continental Breakfast 9:00a.m. Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .MikePetersen,UEN

9:10a.m. Purpose of Meeting and Introduction of Christopher Lohse . . . . . . . . . . . . . LauraHunter,UEN

9:20a.m. Keynote Speaker –ChristopherD.Lohse Director of Data Policy and Research Council of Chief State School Officers

10:20a.m. Break

10:30a.m. Perspectives – Teaching . . . . . . . . . . . . . . . . . . . . . . . . . . .Facilitator:MarlieseBurns,USOE ContinuumofSupportforTeachers–Preserviceto Leadership(SydDickson,USOE)

• HigherEducationTeacherSupport&Preparation(SandieWaters,UVU)

• ReadytoTeach&NationalEdTechPlan(LauraHunter,UEN

11:30a.m. Break

11:35a.m. Perspectives – Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . Facilitator:CoryStokes,SEDC

• UENWebServices(KarenKrier,UEN)

• CommonCoreStandards:Math(DavidSmith,USOE

• CommonCoreStandards:LanguageArts(ReedSpencer,USOE)

12:35p.m. Lunch

1:30p.m. Perspectives – Assessment.........................Facilitator:KathyWebb,USOE

• UDADS(JohnBrandt,USOE)

• UTIPS(JohnJesse,USOE)

• SMARTERBalancedAssessmentConsortium(JudyParks,USOE)

2:30p.m. Break

2:40p.m. Perspectives – Reflections and Observations........LauraHunter,UEN BrendaHales,USOE UtahStateOfficeofEducation

• RacetotheTopUpdate

• ReflectionsandObservationsDiscussion

3:30p.m. Adjourn


41


t a b 18uPDAteD ueN ServiCe CAtAlog – DiSCuSSioN

IssueTheUENServiceCataloghasrecentlybeenupdated.

BackgroundUENstaffmembershaverecentlyupdatedtheUENServiceCatalog.TheServiceCatalogisorganizedwithtabsforeachcoreUENservice:

• WideAreaNetwork

• WebResources

• EnterpriseSolutions

• DistanceEducation/InteractiveVideoConferencing

• BroadcastServices

• ProfessionalDevelopment

TheServiceCatalogisdesignedtocaptureinformationaboutthemanyservicesofferedbyUENusingconciselanguageandlinkstothoseserviceswherepossible.Thenewlyupdated Service Catalog is helpful for prospective employees, Steering Committeemembers,andpartnerorganizations.

Gotohttp://www.uen.org/ueninfo/service_catalogtoviewthecatalog.


http://www.uen.org/ueninfo/service_catalog/


43


t a b 19mobile Dtv – DiSCuSSioN

IssueUENhasappliedforagrantfromtheCorporationforPublicBroadcastingtodevelopMobileDTVservices.ThegrantawardwillbeannouncedbyNovember 1.SteeringCommitteemembersareinvitedtolearnmoreaboutthesenewtechnologiesandhowUENisplanningforthem.

BackgroundMobile DTV makes local, digital broadcast TV portable. Manufacturers andautomakersareincreasinglyofferingdevicestoextendthebroadcast-qualityTVsignaltoportabledevicessuchasmobilephones,laptopcomputers,portablemediaplayersandautomobilemediasystems. This isanenhancedservice to therequireddigitaltransitionmandatedbytheFCC.KUEN’scurrentnetworkofdigitaltransmittersandtranslatorscanalsodelivertheMobileDTVsignalwithfull-motionvideoandaudio,aswellasprogramguidesandotherfeatures.

Ofcourse,therateatwhichconsumerswillacquirethesedevicesisunknownatthistime.MarketresearchconductedbyMagidMediaLabsindicatedthat9outof10adultswantedtoseelivenewsandweatherprogrammingwhileonthego.Kidsprogramminginvehicleswilllikelyhaveanenthusiasticconsumerfollowing,particularlyinUtah.KUEN’sproposalincorporatestransmittaloftheMHzWorldviewchannel(UEN’s9.2digitalmulticastchannel).Unlikeaprogrammedchannel, thispassthroughstreamwouldrequirenoadditionalstafftimetodeliver.

Additionally, UEN is exploring ways to leverage the IP network for backchannelinteractivity onmobile devices and an alternative way to receiveMHz feeds fromFallsChurch,Virginia.InternetProtocoltelevision(IPTV)isalsoanoptionforUEN,leveraging our broadband infrastructure, existing eMedia VOD service, and newopportunitieswithreleaseoftheGoogleTVandBoxeeslatedforthisfall.

WewillcontinuetoresearchandupdatetheSteeringCommitteeonthesepromisingtechnologies.

TheexecutivesummaryofUEN’sMobileDTVproposalreads:

KUEN requests support to build new Mobile DTV capabilities. This projectmeetsCPB’sstrategicdigitalanddiversitygoalsandwillincludeinstallationofapprovedATSCequipmentandmobilebroadcastofMHzWorldviewstatewide.KUENwillmatchtheproposedbudgetandmeettheimplementationtargetsetbyCPB.KUENisalong-timeaffiliateofMHzWorldview,broadcastasaKUEN


digitalmulticastchannel.Thisglobally-mindednewsandcontentprovidesanimportant service to support diversity education. Utah is undergoing majordemographic, cultural, and economic shifts that make global understandingincreasinglyvaluedbyourcommunityandeconomicdevelopmentofficials.RuralUtahareasarenotverydiverse,soMHzWorldview’sinternationalprogrammingis essential for global education in these areas.Mobile DTV distribution willenhancecriticalservicesandalsohelpsKUENdevelopcapacitytoBeta-testIPback-channelandgeolocationapplicationsinthefuture.


45


t a b 20how to follow ueN NewS – DiSCuSSioN

IssueUENusesmultipleplatformstodistributeinformationtostakeholders.ThisagendaitemwillprovideabriefoverviewofthepastandpresentapproachestodistributingnewsaboutUEN.Itwillalsolookaheadtoemergenttrendsinkeepingstakeholdersinformedaboutorganizationalnewsandrelatedresources.

BackgroundInthe1990’sUENproducedanddistributedaprintednewslettertokeepstakeholdersinformedaboutorganizationalnews.At itspeaktheUENNetNewspublicationwasmailedviatheUSpostalservicetoabout1,500recipientsseveraltimesayear.

InJanuary2001,UENNetNewsbecameadigitalnewsletterdistributedviaemail.Thepublicationisemailedmonthlytoafrequentlyupdatedlistofmorethan16,000UtaheducatorsandUENstakeholderswhohaveopted-intoreceivethisinformation.ThetotalnumberofUENnewsletterssentviaemailwas1,907,686asofAugust12,2010.

InadditiontoUENNetNewstheseothermethodsarealsousedtocommunicateandinteractwithstakeholders:

• UENHighlightsontheUENhomepage

• UENNewsandNetNewssectionsoftheUENhomepage

• UENNetNewsRSSfeedsformy.uenandotherwebapplications

• UENNewsTwitter

• UENFaceBookfanpage

• UEN-TVannouncementsofupcomingUENProfessionalDevelopmentCourses

• UENProfessionalDevelopmentTwitter

• UENProfessionalDevelopmentHighlightsviaTextMessaging

• UENProfessionalDevelopmentFaceBookfanpage

• UENProfessionalDevelopmentBlogs

• UENProfessionalDevelopmentYouTubechannel


RecommendationCommitteemembersareencouragedusetheseUENnewsresourcesandtotellothersaboutthem.Nofurtheractionisrequired.

47

t E c h n i c a l S E r v i c E S S U b c o m m i t t E E

t a b 21ueN CommerCiAl voiP tASK forCe – DiSCuSSioN

IssueUENCommercialVoIPTaskForce.

BackgroundTheUENCommercialVoIPTaskForcehasbeenorganizedsinceDecember2009andhasmetseveraltimestoconsiderVoIPServicesandUENinvolvementinprovidingtheseservicestoUENstakeholders.

Abroadcommunityofparticipantshassupportedthesemeetingsandgiveninputintothisprocess.UENhastakenthisinputanddevelopedadraftCommercialVoIPPolicy.ThedraftpolicydocumentisprovidedasAttachmentA.

RecommendationThisdraftpolicyisprovidedforconsiderationbymembersoftheUENCommercialVoIPTaskForce and theUENSteeringCommittee.Additionally, it is available forinputfromallUENstakeholders.WewillreviewanddiscussthisdraftpolicyattheUENTechnicalServicesSubcommitteeandatafuturemeetingoftheUENVoIPTaskForce.

AdditionalinputwillbetakenandaseconddraftwillbedevelopedfordiscussionandconsiderationattheOctober2010UENSteeringCommittee.AtthatpointUENwillprovidearecommendationtoeithertakefurther inputandprovideamorerefineddraftpolicyortoapprovethedraftpolicywithanyminorchangesagreeduponatthattime.

48 UENTechnicalServicesSubcommittee-August2010

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tAb 21 AttAChmeNt AvoiCe over iNterNet ProtoCol PoliCy DrAft

Policy

The purpose of this Policy is to clarify UEN’s position regarding VoIP ServicestransportedovertheUENnetwork.ThepolicyoutlinesthecriteriaandstandardsforimplementingaVoIPcommunicationlinkthroughUEN.TheimplementationprocesswillbedefinedseparatelybyUENTechnicalServicesandwillbemodifiedfromtime-to-timeasneeded.

Scope

TheUtahEducationNetworkwasestablishedtoprovideUtahstudentsandeducatorswithelectronicaccesstoqualityeducationalservicesthatimprovethequalityofstudentachievementandcommunicationsthroughhigh-quality,cost-effectiveInternetaccessandInteractiveVideoConferencing(IVC)throughexistingpublictelecommunicationservices.

Inacontinuingefforttosupportschools,schooldistricts,andthepublicandhighereducationsystemsanddelivercost-effectiveservicesthroughanopenandcompetitivebidding process,UENmakes its network available to VoIP services for public andhigher education institutions according to identifiedUEN standards from licensedVoIPvendorsunderthefollowingconditions:

1. UENwillnotsolicitVoIPservicesonbehalfofstakeholders.

2. UENwillassiststakeholdersinimplementingVoIPservicesattheirrequest.

3. UEN provides VoIP network services as a “best effort” strategy and does notprovideguaranteedqualityofservice(QoS)orlevelofperformance.

4. UENwillnotenterintocontractswithvendorstoguaranteethemservicebeyondcontractswithUENstakeholders.

5. IfaUENstakeholderwantsVoIPservicesattheirinstitution,thenUEN’sprincipleconcernsarethat:

a. VoIPserviceswillbeofferedontheconditionthatitwillnotdegradenetworkperformance.

b. VoIPservicewillnotimposeadditionaloperatingcostsonUEN.

c. UENwilldeterminethebestinterfacetolinkwithUEN’snetwork;(i.e.location,equipment,protocols,etc.).

d. Clients/vendors are responsible to implement and operate VoIP servicesaccordingtoestablishedstateandfederalrulesandregulations.


Definition of Terms

Voice over Internet Protocol (VoIP)isageneraltermforafamilyoftransmissiontechnologies for delivery of voice communications over IP networks such as theInternetratherthanthepublicswitchedtelephonenetwork(PSTN).

VoIP NetworkAPublicTelecommunicationNetworkoverwhichVoIPServicesareprovided.

VoIP Service(s) All of the services and technologies that allow the transmitting,receiving,deliveringandroutingofvoice telecommunicationsbymeansofInternetProtocol (IP); i.e. commercial VoIP, PBX VoIP, hosted PBX or any like serviceregardlessofbrandedterminologies.

Public Switched Telephone Network (PSTN) also referred to as the PlainOldTelephoneService(POTS) is thenetworkof theworld’spubliccircuit-switchedtelephonenetworks.

An Internet Service Provider (ISP)isacompanythatoffersitscustomersaccesstotheInternet.TheISPconnectstoitscustomersusingadatatransmissiontechnologyappropriate for delivering Internet Protocol such as dial-up, DSL, cable modem,wirelessordedicatedhigh-speedinterconnects.

Firewall A technological barrier designed to prevent unauthorized or unwantedcommunicationsbetweencomputernetworksorhosts

Enhanced 911, E-911 or E911 is a North American telecommunications basedsystem that automatically associates a physical address with the calling party’stelephonenumber,androutesthecalltothemostappropriatePublicSafetyAnsweringPoint(PSAP)forthataddress.Thecaller’saddressandinformationisdisplayedtothecalltakerimmediatelyuponcallarrival.Thisprovidesemergencyresponderswiththelocationoftheemergencywithoutthepersoncallingforhelphavingtoprovideit.

Assisted GPSAsystemwhichcanimprovethestartupperformanceofaGPSsatellite-based positioning system. It is used extensivelywithGPS-capable cellular phones.makingthelocationofacellphoneavailabletoemergencycalldispatchers.

Border Gateway Protocol (BGP)istheprotocolbackingthecoreroutingdecisionson the Internet. It maintains a table of IP networks or ‘prefixes’ which designatenetworkreachabilityamongautonomoussystems(AS).Itisdescribedasapathvectorprotocol.BGPdoesnotusetraditionalInteriorGatewayProtocol(IGP)metrics,butmakes routingdecisionsbasedonpath,networkpolicies and/or rule sets. For thisreason, it ismore appropriately termed a reachability protocol rather than routingprotocol.

Abstract Syntax Notation (ASN)isastandardandflexiblenotationthatdescribesdatastructuresforrepresenting,encoding,transmitting,anddecodingdata.Itprovidesasetof formal rules fordescribing thestructureofobjects thatare independentofmachine-specificencodingtechniquesandisaprecise,formalnotationthatremovesambiguities.

Synchronous Optical Networking (SONET) are standardized multiplexingprotocols that transfermultipledigitalbitstreamsoveropticalfiberusing lasersorlight-emittingdiodes(LEDs).

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Time-Division Multiplexing (TDM) is a type of digital or (rarely) analogmultiplexinginwhichtwoormoresignalsorbitstreamsaretransferredapparentlysimultaneously as sub-channels in one communication channel, but are physicallytakingturnsonthechannel.

Policy Issues

UEN’spolicyregardingVoIPServicestransportedovertheUENnetworkincludesbutisnotlimitedto:

1. AnylicenseeofferingormarketingVoIPServicesshallinformusersandpotentialusersofVoIPservicesofanydifferencesbetweentheVoIPserviceandtraditionaltelecommunicationservices.

2. UEN is not responsible for the quality of service (QoS) associated with anyparticularVoIPvendor.Therefore,thestakeholderexploringVoIPservicesshouldconsider the issuesandpotential limitationofVoIP telephoneservice includingbutnotlimitedto:

a. ServiceQuality;

b. Latency;

c. Availability - In situations where telephone services become completelyreliant on the Internet infrastructure, a single-point failure can disrupt allcommunication,includingEnhanced911andotherequivalentservices.

d. VoiceQuality;

e. NatureofOperation;

f. EaseofUse;

g. Pricing;

h. AnyothermattersthatmayimpactthedecisionofanyuserorpotentialusertoaccesstheVoIPserviceasopposedtoalternativevoiceservices;and

i. Any othermatter ofwhichUEN from time to time requires the licensee toinformusersorpotentialusers.

3. UENdoesnotguaranteenetworksecurityforVoIPservicestransportedovertheUENnetworkinfrastructure.Therefore,thestakeholderexploringVoIPservicesshould considerpotentialnetwork security responsibilities and issues includingbutnotlimitedto:

a. LicenseesshallimplementallappropriatesecuritymeasuresconcerningtheirVoIPnetworksandprotectthemfromunauthorizedorunlawfulaccess.

b. UENmayeitherconductorauthorizeathirdpartytoconduct,securityauditsona licensee’sVoIPnetworkandassociatedfacilities, toensurethesecurityandintegrityofthatVoIPnetwork.

c. LicenseesshallprovideaccesstoUENoranythirdpartyappointedbyUENtoconductthesesecurityaudits.


d. In respect of any VoIP services and VoIP networks over which those VoIPservicesareprovided,licenseesshallcomplywithallrequirementsofthestate(oragenciesofthestate)regardingnationalsecurityrequirements.

e. UENreservestherighttoshutoff“excessiveorbadtraffic.”

f. Meeting legal requirements of content (CALEA, copyright, etc.) are theresponsibilityofvendorsandallUENstakeholders.

g. Security breaches that affect UEN must be reported to UEN (vendors areresponsibleformonitoringandreportingallsecuritybreaches).

4. Riskissues

a. UENwillnotberesponsibleforthelossoftelephoneserviceduringapowerfailure.Therefore,thestakeholderexploringimplementationofVoIPservicesshouldconsiderserviceriskissuesincludingbutnotlimitedto:

i. Thesusceptibilityofelectricalservicetopowerfailuresisacommonproblem.

ii. Since IP phones and VoIP telephones connect to routers which typicallydepend on the availability ofmunicipal electrical service, phone servicewouldbelostduringapowerfailure.

iii. Atemporarysolutioncallsforalocallygeneratedpowersupplyorabattery-backedpowersupply(UPS)toassureuninterruptedserviceincaseoflocalpowerfailures.

iv. Telephonesfortraditionalresidentialanalogserviceareusuallyconnecteddirectly to telephone companyphone lineswhichprovidedirect currenttopowermostbasic telephonehandsets independentof locallyavailableelectricalpowersources.ItisrecommendedthataleastonePOTSlinebeavailableattheinstitutionforemergencyuseduringapowerfailure.

b. UENwillnotprovideredundantVoIPcircuitsoverthenetworkinfrastructure.Therefore,thestakeholderexploringimplementationofVoIPservicesshouldconsiderserviceredundancyrelatedissuesincludingbutnotlimitedto:

i. With the separation of the Internet and the public telephone network,a certain amount of redundancy is provided. An Internet outage doesnot necessarily mean that a voice communication outage will occursimultaneously, allowing individuals to call for emergency services andmanybusinessestocontinuetooperatenormally.

ii. In situations where telephone services become completely reliant on theInternetinfrastructure,asingle-pointfailurecandisruptallcommunication,includingEnhanced911andotherequivalentservices.

c. UENwillnotberesponsible formaintainingaVoIPE911emergencycallingsystem.Therefore,thestakeholderexploringimplementationofVoIPservicesshouldconsiderVoIPE911issuesincludingbutnotlimitedto:

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i. ThenatureofIPmakes itdifficult to locatenetworkusersgeographically.Emergencycalls,therefore,cannoteasilyberoutedtoanearbycallcenter.Since IPallowsa greatdeal ofmobility,mobileuser couldbeanywherethatthereisnetworkcoverage.TheVoIPE911emergency-callingsystemassociatesaphysicaladdresswiththecallingparty’stelephonenumber..IntheUnitedStates,theWirelessCommunicationsandPublicSafetyActof1999leavestheburdenofresponsibilityuponthesubscribersandnottheserviceproviderstokeeptheiremergencyinformationuptodate.

ii. ItwillbetheresponsibilityoftheVoIPprovidertoassurethatE911informationis up-to-date in conformance with the Wireless Communications andPublicSafetyAct.

d. UENwill not be responsible formonitoring or enforcing State and Federaltelecommunication regulations. Therefore, the stakeholder exploringimplementationofVoIPservicesshouldconsiderregulatoryissuesincludingbutnotlimitedto:

5.

a. VoIP providers and clients will comply with all Federal, State and LocalGovernment rules and regulation comparable to those of traditionaltelecommunicationserviceproviders.Examplesinclude:

i. VoIPoperatorssupportlocalnumberportability;

ii. Makeserviceaccessibletopeoplewithdisabilities;

iii. Payregulatoryfees,universalservicecontributions,andothermandatedpayments;

iv. Free-of-charge access to emergency numbers, Caller ID, and Directoryservices.

v. EnablelawenforcementauthoritiestoconductsurveillancepursuanttotheCommunicationsAssistanceforLawEnforcementAct(CALEA).

6. TechnicalIssues

a. AnyVoIPprovidersconnectingtoUENmustphysicallyconnectandpeertoaUENbackbonehublocation.

i. Backbonehublocationsare:USU,WSU,DATC,EBC,SLCC,UVU,SNOW-Ephraim,SNOW-Richfield,SUU,DSC,CEU,andUVW.

ii. Connections into these locationsmust be either 100MbEthernet (copperonly)orGigabitEthernet(copperandfibersupported).NoSynchronousOptical Networking (SONET) or Time-division multiplexing (TDM)connectionsaresupported.

b. Routing informationbetweenUENandVOIPproviders are exchangedonlywithBorderGatewayProtocol(BGP)

i. VoIPprovidershouldpreferablyusepublicAbstractSyntaxNotation(ASN)forpeeringbutaprivateASNwillbesupported.


ii. AnyUENroutessenttoVoIPprovidershouldbemarkedwithNO_EXPORTBGPcommunityorsomethingsimilarwhichdisallowsUENroutes frombeingleakedtoanyotherASN.

iii. Any VoIP provider routes sent to UEN will also be marked with NO_EXPORTBGPcommunityandwillnotbesenttoanyneighboringASN.

iv. AnyUENroutesleakedoutsideoftheVoIPprovidersASNwillbereasonforterminationofconnectionandBGPpeer.

v. VoIPprovidercannotuseUENnetworkfortransitinganytraffic.

c. UENdoesnotprovideanyend-to-endserviceguarantees.

i. UENwillensureproperroutingonlyontheUENnetwork.

ii. UENcannotprovideanyQualityofService(QoS)guaranteesontheUENnetwork.

iii. UENcannotassistintroubleshootinganylayer4+issues.

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t a b 22iNterACtive viDeo CoNfereNCiNg (ivC)

iNStAllAtioN fee AND trAvel CoStS – DiSCuSSioN

IssueUEN is incurring costs for the installation of stakeholder requested and fundedInteractiveVideoConferencing(IVC)classroomsandboardroomsincludinghardwareandothertravelrelatedexpenses.

BackgroundOver thepast coupleof years theUENbudgethas tightenedand InteractiveVideoConferencingprojectshavenotbeenfundedbythelegislature.UEN’sstakeholdershavecontinuedgrowthandmomentumbyprovidingthefundingfornewIVCclassroomsandclassroomupgradeswithintheirdistrictsandontheircampuses.UENTechnicalServiceshas adjusted to thisnewdynamicbyproviding stakeholderswithnetworkandvideoengineeringserviceinadditiontoequipmentandpartsprocurementandimplementation services, streamlining this process for stakeholders and leveragingUEN’sexperienceinthisarea.However,UENisinstalling40to60roomsayearunderthismodelandmanyoftheprojectsinvolvemultipleroomsandextendedovernighttravelformultiplefieldstaff.AsaresultUENTechnicalServicesislookingforameansto continue support for this popular service but to recover somebut not all of theexpensesrequiredtoimplementanIVCclassroom.

UENisnotacostrecoveryorganizationandUENTechnicalServicesmustproceedcautiouslyinthisarea.ItisrecommendingthattheTechnicalServicesSubcommitteediscuss thepossibilityof settingaflatper roomIVC installation fee regardlessofacomplexorsimpledesign.Also,whenextendedovernighttravelisrequiredUENmayrequestfundingforhotelandperdiemcostsiftheseexpensesplaceexcessivedemandsontheUENFieldOperationstravelbudget.UENFieldOperationstravelbudgetmustfundallfieldrelatedprojects,supportandmaintenanceandisnotexclusivetoIVCprojects and operations. Based on recommendations from the Subcommittee, thismaybecomeanactionitemduringtheOctoberSteeringCommitteemeeting.

Implementationandtravelfeescouldbewaivedifstakeholdersprovideaformofmatchthat reduces implementation and travel costs, such as providing local installationsupportforthedurationoftheproject.

ThisisadifficultrequesttomakewhenstakeholdershavelimitedbudgetsandtheyhavecometodependonUENtoworkonacooperativebasiswithoutlevyingfeesforservices.


RecommendationUENTechnicalServicesrecommendstotheTechnicalServicesSubcommitteethataperroomIVCinstallationfeebediscussedandrecommendedforfurtheractionatthenextmeetingoftheSteeringCommittee.ItisfurtherrecommendedthatUENtravelcostsmayberecoverediftravelfortheIVCprojectplacesexcessivedemandsontheUENFieldOperationstravelbudget.

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t a b 23ebC-ueN DAtA CeNter Air CoNDitioNiNg

rePlACemeNt iSSueS AND SolutioNS – DiSCuSSioN

IssueCoolingproblemsattheDoloresDoréEcclesBroadcastDataCenter.

BackgroundThedatacenter located in theDoloresDoréEcclesBroadcastCenter(EBC)onTheUniversityofUtahcampushasbeenexperiencingcoolingproblemsforanumberofyears. These problems became severe as outside temperatures neared 100 degreesinJune.Atemporarycoolingunitwas installedandisnowinplace.Noimmediatethreatsexistatpresent.

AftercarefulevaluationofthesituationUENstaffhavedeterminedthatitisnecessarytoupgradetheexistingcoolingcapacityintheUENEBCDataCenter.Currentcoolingcapacityis28tons.Theexistingcoolingneedshavebeendeterminedtobe55tons,whichclearlydemonstratesthecauseofourcoolingproblems.

Any solution would also need to provide capacity to add equipment to this room.Without this upgrade the inadequacy of cooling capacity could produce a failureof critical electronic equipment used to power the statewide backbone and manyimportantservers.

ThenewdatacenterlocatedindowntownSaltLakeCitywouldbeagoodoptionifwecouldwaitforittocomeonline.UnfortunatelythebestcaseforamovetothenewdatacenterisOctober2011.WaitingforthespaceinthenewdatacenterwouldbeamistakegiventhecriticalnatureoftheequipmentintheUENEBCDataCenter.

UENhaspursued the installationof three (3)30 tonair conditioningunits for theUENEBCDataCenter.Thiswouldgiveusenoughcapacity tomeet currentneeds,additionalcapacityforanyfutureneeds,increasedreliabilitywithnewequipmentandredundantcoolingcapacityshouldanysingleunitfail.

The costof thisupgradewillbeapproximately$250,000.UENwill askotherEBCoccupantstopayforsomeportionofthisproject,however,UENwillberesponsibleforthebulkofthecosts.NobudgetexistsforthisupgradeandallcoststoUENwouldbecoveredfromcontingencyreservefunds.



Documents

Utah Education Network - U E n S c AGENDA · 2012. 3. 7. · providers to increase the capacity of network connections throughout the state. In the Utah System of Higher Education,