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UTC F&S EMEAOct’13 - Intrusion
Remote Service SolutionsATS 8550
Multi User Downloader
UTC F&S EMEAOct’13 - Intrusion
Remote Service Solutions
Definition
The ATS8550 is a Multi Client Remote Service Solution.
It is designed for Service providers to remotely configure, diagnose, interact with all Advisor Advanced and Advisor Master panels in the field.
With the purpose of offering added value services to their clients.
UTC F&S EMEAOct’13 - Intrusion
Remote Service Solutions
Maximize service level• Remote maintenance visits• Automated tasks• Take over panel remotely to support end user/installer
on site
Optimize operator efficiency• Integration possibility in Automation SW• 1 GUI per panel connection• Multiple panel connections in parallel
Minimize cost related to this solution• Terminal mode of operation – reduces maintenance
client PC• Comm. Server to be shared between all operators
Benefits
Need feedback on savings; improved quality / Data
UTC F&S EMEAOct’13 - Intrusion
UTC F&S Company Confidential
Remote Service Solutions
PricingATS8550 E- Pricing (Euro)
CD with installation files
Dedicated 3rd level engineering Support (via phone) to help during installation for 1 year.
2500€
Unlimited Software updates
Notifications when new version is available
Excl. -- Possibility to fly over engineer (1500€ + travel cost)
ATS8550-Support E- Pricing (Euro)
Licence for additional 1 year support 750€/yr
Free updates
Dedicated 3th level engineering support (Through Phone)
Excl. -- possibility to fly over engineer (1000€/ day + travel cost)
Availability Advisor Advanced – 4 Nov. ‘13Advisor Master – 1 Jan ‘14
UTC F&S EMEAOct’13 - Intrusion
UTC F&S Company Confidential
• Approach Large Accounts with Monitoring stations:
• New customers: explain added value of this solution and try to pull in ATS Master / Advisor Advanced panel solution.
• Existing customers: explain added value and Support plan in order to move them over from Titan or Standalone Downloader.
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion
Diagnostics Command & Control
Pircam Integration
Remote Configuration & Services
Arm/disarm Bypass open
zones Open Doors
Panel Configuration
Change user codes
Read Event Log
System status RSSI levels Remote
Walktest
Test camera Check pic log Save pics
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion7
Overview
SQL DB
+50 operators
Shared SQL
Database
+100K panels
PSTN / IP / GPRS
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion
Advisor Advanced ATS8550
Delta Security in France
Set up Supports the business model of Delta
Tests Start Nov 1 – releaseCurrently training operatorsPilot installed
Results
Feedback Pending
UTC F&S EMEAOct’13 - Intrusion
Powerful Panel Configuration Tool – USB, IP, GPRS, PSTN
Remote Diagnostics - system check, remote walk test
Remote Services – change user code, arm/disarm, history log, output activation
Multi operator with multi Panel Connections
Advisor Advanced / ATS Master support
Task Schedular – Automated tasks Remote maintenace check, configuration update,..
Create reports – zone/user overview, remote service report, configuration comparison report
Statistics & Batch changes
Client or Terminal mode
Supports SQL database
Easy Panel Discovery – Plug & Play – Call back
9
IP/GSM/PSTN
Communication Server (s)
Configuration Server DB
Task Scheduler
Data Access
APIAutomatio
n Connecto
r
Overview
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion10
SQL DB
+50 operators
Shared SQL
Database
+100K panels
PSTN / IP / GPRS
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion11
Operator
Client xyz
Client 123
Connect
Open DB
Integration Automation SW via Scripts
Automatic launch of ATS8500 & panel lookup in DB
Automatic connection to panel
Separate ATS8500 GUI per panel
Multiple panel connections per operator
Automation SW ATS8500 GUI
Connect
Open DB
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion12
Reports
Maintenance report - System Status overview, event log, update
Time&date,...
Comparison Report - Differences between Panel / DB / Restore point
Configuration Report - Overview of Full panel configuration / Specific
Sections
HTML / XML format
Saved as:“accountnr - date/time - report
type”
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion13
Database
Database Backup & Restore
Statistics
Bulk Changes
SQL DB
Statistic XML files
GUI for bulk changes
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion14
Task scheduler
GUI
Create tasks
Select time of execution
Provide overview executed Task
Execute in Armed / disarmed state
Import tasks via XML possible
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion15
Operator access roles
Windows Credentials per operator
Access rights per operator type
19 Functionalities can be enabled:
Panel functionality
Application funtionality
1 2 3 4 8 9 10
11
7 12
13
14
15
16
17
18
19
Admin X X X X X X X X X X X X X X X X X
Supervisor X X X X X X X X X X X X X X X
Operator X X X X
Config. Eng.
X X X X X X X X
Panel Functionality:command & control actions (1)edit panel config. data (2)uploading panel event log (7)exchange data with a panel (4)browse panel data (3)creating reports (16)taking picture using a cam (17)access to all panels (19)
Application functionality:creating, removing restore points (8)panel connections management (9)creating, deleting panels (10)creating database backup (11)restoring database from a backup (12)import/export panel from template (13)connect to panel (14)edit operators roles (15)editing task scheduler in DB (18)
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion16
Infrastructure
Communication Server (s)
IP/GSM/PSTN
DB
Task Scheduler
Data Access APIAutomation Connector
Client mode
Terminal modeTerminal mode
OH Receiver
PSTN Modems
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion17
Panel Connection
Direct connection to or from panel
Direct connection with Callback
Call-back via OH Receiver
Supports commands to initiate callback via 3rd party
appliciaton
Communication Server (s)
OH Receiver
PSTN Modems
IP
PSTN
DirectCall back
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion18
Security
Panel account code
Installer code
AES Encryption key using IP
Panel HW identifier
Call-back
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion19
SQL database MS SQL 2005 or 2008 Support Windows XP, Vista, 7 32/64 bit .NET framework 3.5 Terminal Server Comm server PSTN modem recommended: MOD6000, Baush
Infrastructure
UTC FS company confidential
Remote Service Solutions
UTC F&S EMEAOct’13 - Intrusion
Central Monitoring Station – Reduce operational cost• Remote Maintenance visits & Automated tasks• Ingredients to support efficient IT Infrastructure • Increases quality of delivered services to end users
Installer - Improve installation time• Commissioning Tool• Diagnostic Tool• Configuration Tool
End User - Increase customer retention rate• Remote support• Immediate response• Provide customised reports
A Solution with Value
Remote Service Solutions