UTILITIES

1

We are a specialist utility services provider and a recognised market leader in energy efficiency, sustainability, electricity, gas and water asset services. With a collaborative partnership approach, we understand and tailor our services for our valued customers that achieve optimal safety, technical and commercial outcomes.

YOU SEE UTILITY ASSETS WITH OPTIMISED PERFORMANCE.

WE SEE OUR INNOVATIVE TECHNICAL SOLUTIONS DRIVING SUSTAINABILITYAND EFFICIENCY.

Spotless designs, constructs and maintains utility networks through our Skilltech and UAM brands. We are Australia’s leading metering, logistics and field operations vendor offering innovative and cost effective solutions for domestic, commercial and industrial markets. Our investment in technology gives our customers technically superior, value-driving solutions that optimise end-to-end service performance. Utility contracting is what we do.

OUR CUSTOMERS INCLUDE• Electricity, gas and water utilities (distributors,

councils and retailers)• Embedded network operators and managers• Body corporates and property managers• Building maintenance companies• Engineering integrators, energy consultants,

electricians and plumbers• Property agents and developers

Our customers can trust in us; we hold relevant third party certifications and industry accreditations. Supported by our network of reliable business partners, we aim to implement value-for-money and sustainable solutions.

OUR SPECIALIST UTILITY SERVICES AND PRODUCTS INCLUDE:• Advanced metering solution (supply-finance-

install-maintain-remote data services)• MiMtr™ mobile technology for metering• SmartPipe™ portable standpipe• RFD (ReinForced Design) and patented

BRFD™ (Band-plate ReinForced Design) Pole Reinstatement Systems

• Asset inspection and monitoring• Street lighting upgrade and maintenance• Vegetation management• Electrical construction and maintenance• Spatial system, technical and design solutions• Service mains replacement

We recruit and manage effective teams across Australia to actively engage with our customers. At Spotless, our employees are comprehensively trained and equipped to work safely in unique field conditions. The safety of our employees, contractors, clients and the broader community is paramount. We believe safety awareness is not just work-related—it’s about a personal commitment to injury prevention 24 hours a day, 7 days a week.

2

3

METERINGAt Spotless we use technology that is specifically developed for metering services. Our exclusive data-capture and customer service solutions provide transparency and accuracy while our technology and engineering capabilities deliver cutting edge solutions with a focus on real-time data and reliability.

SKILLTECH MIMTR™Spotless’ Skilltech has successfully developed MiMtr™, a custom-developed metering service application and system. MiMtr™ is provided to customers at no additional cost to our metering activities and requires no ongoing expenditure.

MiMtr™ securely sends and receives information to and from field workers in real-time, and provides a portal for our Customer Care team to allocate, schedule and audit work. Client data files are scheduled and sent from this portal, with photographic evidence available on request. Time data is captured directly from MiMtr™ and invoices generated from the data received.

MiMtr™ provides live operational reporting and dashboards on productivity and performance to Customer Care and Operations. For the first time, clients, operators and Spotless are able to access the same source of up-to-date information. Consumers will be able to complete a self-read using the MiMtr™ Consumer App on mimtr.com.au.

As we deploy MiMtr™ across Australia, our clients and consumers will benefit from this leading edge field mobility solution through:

• Integrated, real time and transparent service delivery leading to improved efficiencies

• The provision of consistent and robust management systems for in house and contracted workers

• Improved data accuracy with more granular reporting for clients

• Improved scheduling• Vastly reduced reliance on paper systems

SPOTLESS ADVANCED METERINGSpotless Advanced Metering (SAM) helps the utilities sector respond to changing regulatory, technological and digital data environments. SAM delivers a simple, efficient, scalable, whole-of-life metering proposition, which is delivered by a single contract, interface and fee. The new business model provides a service direct to retailers, including meter supply and finance, installation and maintenance servicing, and remote digital services.

POWERSpotless’ UAM is a leading provider of services and innovative products to power utilities.

ELECTRICAL AND GAS METERINGWe manage electrical and gas metering services across Australia. These include:

• Cyclic, off cycle, and special meter reading, final reads and property inspections• Meter disconnections and reconnections• Embedded, sub metering and contestable metering services• Smart metering installation, replacement and maintenance• Solar metering

We visit more than 275,000 homes per day Australia-wide. Leveraging our 25 years of exceptional service, we ensure that our experienced metering professionals are trained, equipped and mobilised to deliver integrated metering solutions to national domestic, commercial and industrial markets.

We are a trusted leader for meter provisioning, data capture and information insights. Our approach combines advanced safety monitoring with innovative data capture solutions and a strong customer focus.

STREET LIGHT MAINTENANCE AND GLOBE REPLACEMENTWe continue to prove ourselves as one of Australia’s preferred lighting partners, building sound client relationships. Each year, we service approximately 128,000 lights.

Our services include:

• Bulk lamp / globe replacement• Road patrols• Cyclic inspections• Streetlight audits• LED installations with smart

control technology• Energy efficiency audits

• Repairs and circuit testing• Condition monitoring and

analysis• Proximity testing• Data capture programs• Automated monitoring• Smart monitoring systems

POLE REINSTATEMENTOur propriety RFD Pole Reinstatement System™ is an environmentally friendly and cost-effective alternative to pole replacement. It employs a “positive bolted system” of ferrules and bolts to reinstate a pole’s optimum strength. This innovative system can extend pole life for up to twenty years and is easily installed in the most inaccessible of terrains.

Continuous improvement has led us to design and manufacture the BRFD non-invasive band-plate process, which allows safe and cost effective reinstatement of damaged or substandard poles. The BRFD system offers full structural support for defective poles with no sound wood at or below ground level. In addition, it eliminates the requirements to attach the nail through the pole with bolts and screws.

Both our RFD and BRFD Pole Reinstatement Systems are based on sound engineering design calculations and have been tested to industry standards by independent advisors.

4

5

ASSET INSPECTIONWe perform asset inspection services across Australia, through standalone contracts and bolt on services. We have been a proven provider of these services since 2001 and now run holistic inspection services encompassing above and underground inspections.

We perform a variety of inspection services, including metal, concrete and wooden poles, above and below ground, transmission, vegetation and visual inspections for different sites. Across these services, we provide inspection data for close to 171,000 sites each year.

VEGETATION MANAGEMENTWe are experienced in the rapid mobilisation of vegetation, arborist and horticultural services for utilities, councils, developers and corporate customers. In 2016 we serviced 215,000 trees, undertaking removal, revegetation and environmental initiatives. Our service lines include:

• Landscape design• Arborist reports and assessments• Grounds maintenance• Soft and hard landscaping• Turf rectification and repair works• Tree planting• Irrigation systems• Hydro mulching• Jute mesh installation• Erosion control systems

ELECTRICAL CONSTRUCTION AND MAINTENANCEBuilding, upgrading and maintaining electrical networks with minimal supply interruption is our speciality. Our services include planning and design, logistics, resource management, major construction, maintenance, 24 / 7 faults, emergency response management and comprehensive ‘QA’ reporting.

SPATIAL SYSTEM, TECHNICAL AND DESIGN SOLUTIONSWe have the experience, expertise and proven track record to deliver innovative spatial data and design solutions to public, private and government entities in the mining, energy and telecommunications sectors. We provide services that integrate the traditional methods of Light Detection and Ranging services (LIDAR) and spatial data with geographic information systems and computer-aided design environments. We also have the capability to perform terrestrial laser scanning to assist clients with railway powerline crossings, pole-top surveys and feature surveys.

SERVICE MAINS REPLACEMENTWe have the experience to quickly identify and deliver the resources required to ensure the safe and reliable operation of low voltage service mains replacement programs. Our detailed inspection and test processes comply with all network standards, and our step-by-step installation process ensures compliance with safety regulations. We are experts in the inspection, testing and replacement of overhead service mains and associated consumer mains.

6

WATERSpotless’ Skilltech is one of Australia’s largest and most experienced providers of metering and water efficiency services. With over 25 years in the industry, we engage people, expertise and technology to provide a safe, innovative and sustainable service.

We advise water authorities, utilities and councils on installations, water management and billing. Our complete solutions allow us to manage the customer experience for existing, non-compliant, new or aging infrastructure. We provide:

• Manual metering• Smart metering• Automatic / Remote meter reading• Pre-paid metering• Cold and hot water metering

The quality of our service delivery is unparalleled. Supported by a hard-working team of electricians, plumbers, meter technicians, field workers, and many more, we continue to manage more than 49 million meter reads and 150,000 meter installations and replacements each year.

As an industry leader, we engage with the community to promote water awareness and conservation. Our specialties include:

• Water programs that identify unaccounted water usage to improve water billing accuracy

• Customer experience management via an Australian based call centre, applications and notifications

• Advanced logistics management• Leak detection notifications• Statistical analysis of meters to maintain accurate fleets• Processes and systems that focus on regulatory compliance• Secure handling of confidential information• Sub-metering expertise• Real time data collection and provision of information systems

SKILLTECH SMARTPIPETM

Spotless’ Skilltech SmartPipe™ revolutionises portable standpipe operations. It is a fully managed hydrant access service with patented in-built technology. The portable SmartPipe takes standpipe management to the next level.

YOU CAN NOW:• Receive real-time data (time, locations, quantities) for

immediate verification and response to queries from end users

• Access statistics, such as historical access and GPS locations to make data-driven improvements

• Limit water anomalies and regulate water extraction activities with geo-fencing technology

• Update your field equipment at no additional cost. Field repairs, yearly maintenance and calibration checks are all included

• Automate monthly billing (for approved users) improving cash flow

7

TMskilltech

The SmartPipe solution also consists of the “Find My Hydrant” phone application. The app allows water carters to locate approved access points close to their delivery location. Picking up water as close as possible to where it is to be used helps reduce operating costs and has positive safety implications for road safety.

Water Finder

8

ERGON ENERGY METERING SERVICES, ASSET INSPECTIONS AND MAINTENANCESpotless has been providing mixed services to Ergon Energy for the past 16 years, through our Skilltech and UAM brands.

We have performed electricity meter reading for domestic, commercial, rural and industrial installations for Ergon Energy’s distribution service in Queensland since 2013. In 2015, we were awarded a new contract for North Queensland to provide meter maintenance, in addition to our existing contract to perform special meter reading, electrical reconnections and disconnection services.

We understand the geographical challenges. Our unique asset inspection and maintenance solution is tailored to Ergon Energy’s specific requirements and focuses on sustainability, covering:

• Ground-line and above ground condition of wood, concrete, steel and composite fibre poles

• Below ground inspection of wood, reinstated and steel poles

• Application and treatment for internal / external rot and termites

• Inspection of customer overhead service lines• Assessment of conductor clearances and

conditions• Visual inspections of underground pillars• Testing of SWER & Non-SWER earth resistances• Switching access to the network for SWER

sub-stations as required• Quality and observation audits

CITY OF RYDE STREET LAMPS WITH SMART CONTROL LED TECHNOLOGYSince 2014, Spotless’ UAM has partnered with the City of Ryde in NSW to deliver a unique LED Lighting Retrofit Program with smart control LED technology. The aim for this program is to convert the existing lamps to long life LED’s with smart controls, and requires new lighting infrastructure to be installed. The benefits of this technology have been clear in reducing energy consumption and improving street light management through:

• Replacing traditional night patrols with diagnostics web based day time inspections—saving money and time

• Control over lighting levels—increasing efficiency in the network

• Automated alerts and reports for better management response.

Following two successful rounds, we have retrofitted 128 Metal Halide luminaires with energy efficient LED luminaires. These projects have involved installing control system access points and connecting each new light fitting with a Radio Frequency (RF) control node. These nodes operate in place of a traditional Photo-Electric (PE) Cell and communicate with the server through a Wireless Access Point (WAP). As part of their maintenance program, UAM monitors and manage the RF network and respond to any faults. We also maintain approximately 600 lights in Ryde’s private streetlight network.

We have assisted the City of Ryde to achieve their goal of 50% energy savings across the retrofitted network and take pride in delivering sustainable and innovative solutions for our clients.

CLIENT PROFILE

WESTERN POWER POLE REINSTATEMENTWe supply and install approximately 2,400 pole reinstatement nails for Western Power. Most utility poles have a life span of 35 years and with a raft of fiscal constraints, network operators usually need them to last much longer. Spotless’ non-invasive, patented BRFDTM Pole Reinstatement System, is a low-cost, environmentally friendly, safe and reliable alternative to the expensive and challenging task of replacing damaged or decayed poles. Made solely in Australia, the award-winning, high-quality galvanised steel system extends the life of compromised poles by at least 20 years, with the added advantage of not requiring wood below ground.

9

SYDNEY WATER METER READING AND PLUMBING SERVICES

We provide integrated utilities services—from meter reading and preventative and reactive maintenance to minor and major capital works—to Sydney Water, across 1,580 master sites and 2,500 facilities in our role as Head Contractor. Spotless’ Skilltech has carried out meter reading on behalf of Sydney Water since 2014, and meter field services—meter replacement, repairs, installations, restrictions and reconnections —since 2012. Our 24/7 service level agreement covers meter field services for the full Sydney Water footprint.

For the last 10 years our qualified plumbers have provided residential plumbing services to Sydney Water’s customers through their WaterFix service and their hardship program Plumbassist. These programs offer a range of plumbing services that aim to reduce water waste and make homes water efficient.

BARWON WATER SMARTPIPE SERVICESBarwon Water has been Spotless’ partner since the inception of an idea to better manage standpipe usage by bulk water users, such as water carters. The close association with Barwon Water through a series of field trials has led to the development of a tough, reliable, and user friendly Skilltech SmartPipeTM product and service.

Spotless provides Barwon Water with a full end-to -end portable hydrant access service that encompasses the provision, monitoring, maintenance and web portal visibility of bulk water taken from its network. The SmartPipe solution also allows 24 / 7 visibility of water usage by Barwon Water’s bulk water customers, allowing better management and administration of activities previously unseen.

A major advantage of the Skilltech SmartPipeTM is that Barwon Water can automate the billing of bulk water users. The requirement for regular visits to take manual reads of water usage is eliminated. Through a series of approved network access points, Barwon Water is also able to manage network demand and prevent occurrences of situation such as low pressure areas and access from unsafe locations.

The latest evolution of the SmartPipe solution is the “Find My Hydrant” phone application. The app allows water carters to locate approved access points close to their delivery location. Picking up water as close as possible to where it is to be used helps reduce operating costs and has positive safety implications for road safety.

Barwon Water is the first water utility to roll out the SmartPipe solution across its entire network. This deployment is now delivering the benefits envisaged when the concept was originally conceived, along with so many more. Skilltech SmartPipeTM was made possible by Barwon Water’s willingness to innovate and partner with Spotless.

OUR BRANDS

7

HEAD OFFICE

549 St Kilda Road, Melbourne VIC 3004 • T +61 3 9269 7600 • E enquiries@spotless.com.au • spotless.com

SPOT0590