V2.1 myTNT User Guide · PDF filemyTNT User Guide The myTNT User Guide ... shipments, print or re-print documentation and copy one shipment to be used as a template for future shipments

AU-SAL(M)-183 Version 2.1 Date of Issue: 01.10.10

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myTNT User Guide The myTNT User Guide is intended to guide you through the myTNT application. It will show you the key steps involved in creating a Domestic or International shipment, and some of the other features that make myTNT so easy to use.

Contents Introduction 2 Standard Features 3 Registration 5 Logging On 9 Password 11 mySettings 12 Address Book 16 Create Shipment 20 Shipping Manager 33 Get a Quote 37 Tracking 38 Quick Links 41 Help 42 Log Out 42


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Introduction The dedicated myTNT environment is a secured area within the TNT website, which offers you easy access to more detailed and personalised shipment information. Within myTNT you will find the following functions: mySettings allows you to save time when you use myTNT by allowing you to store your preferences and any data that you regularly use when you are sending consignments. Address Book saves you time by storing all of the addresses that you need. You can even import addresses from another address book. Create Shipment allows you to quickly prepare your shipment whilst all of your shipping data is forwarded automatically to TNT. Collection is part of the Create Shipment function. myTNT will show you which collections have already been arranged, and prompt you to arrange one if necessary. There’s no need for phone calls, myTNT arranges for the collection and then sends you confirmation. Documentation is created automatically, as part of the Create Shipment function. Shipping Manager allows you to review your shipping history quickly and easily. It can help you to track shipments, print or re-print documentation and copy one shipment to be used as a template for future shipments. Get a Quote allows you to access details of our services, estimate arrival times and cost. Simply input your shipping requirements and receive an automatic quotation. Tracking enables you to track all of your shipments within the Track by Account function. Using myTNT to track your shipments provides you with a greater level of detail than ever before.


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Standard Features Security In order to protect your information, we have made myTNT a secure environment. All transactions within myTNT are encrypted and protected by the industry standard Secure Sockets Layer (SSL) protocol. The locked padlock icon (featured below) indicates a secure page.

Navigation Standard navigation has been placed along the top of the page, allowing you to select the required topic. By selecting Home (top left-hand corner) you will be returned to the home page. Status Alert Message Occasionally it may be necessary for TNT Express to carry out maintenance work on the myTNT site. Any planned down-time will be broadcast via a Status Alert Message. The Status Alert Message (as depicted below) will be displayed within the top title bar of the browser.

Progress Within the Enter Shipping Details screens there are progress markers (see below) to show you where you are in the process. The highlighted marker identifies your current stage within the process.


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Icons There are several icons (listed below) used throughout the myTNT site:

View – Enables you to view consignment details

Printed – Documentation

Not Printed – Documentation requires printing

Manifested – Manifest has been printed

Question – Question

Tick – Collection request has been done

Print – Print

Input Validation Error – Highlighted field requires correction

Errors and Messages The myTNT program automatically alerts you (see below) when information is incorrect or inadvertently omitted.

myTNT will prompt you to enter or re-enter incorrect or missing data.


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Registration In order to start experiencing the benefits of using myTNT, you will first need to register for a User ID and password. Access to the registration screen is via the Welcome to myTNT screen (shown below).

To register for myTNT click here and follow the prompts.

Click here to find out more about myTNT’s secure environment.


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Registration (continued) If you are already a TNT customer, simply enter the details of the primary account at your location (shown on the screen below).

Enter your email address as the User ID.

Choose a password which contains at least 8 characters.

You can enter a HINT here that will help you to remember your password. Don’t re-enter your password.

When you register, you can choose to share your Address Book and Shipping Manager with others who have registered for the same account. This feature allows collaboration on shipping tasks. If you choose not to share a separate Address Book and Shipping Manager will be set up for your use.

You will need to accept the Terms and Conditions of myTNT.


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Registration (continued)

You will then see the following screen

A second screen confirms your details. If you need to make any changes select Back.

After submitting your registration request TNT Express will validate your details and create your account. You will then receive an email, confirming your details. Important Note: You can only request the addition of account numbers that are registered to your company. Requests to register an account number of another company will be rejected.


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Registration (continued) You can add other TNT accounts to myTNT by selecting Contact Us (pictured below), and requesting the addition of your account numbers.

Important Note: You can only request the addition of account numbers that are registered to your company. Requests to register non-TNT account numbers will be rejected.

Enter your existing myTNT account number and contact details.

Use this space to tell us which new account numbers you need added to your existing registration details.


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Logging On

Access to myTNT’s secure environment is via the TNT website, www.tnt.com.au.

Enter your User ID and password.


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Logged On Once your Username and Password have been authenticated, one of the pages below will be displayed:

When using myTNT for the first time, this Landing page is displayed.

You can choose to bypass the Landing Page.

You can choose the Site Map as your Homepage.


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Password

You can change your password at any time. Select Change Password.

Simply enter your new password and confirm it.

Make sure that you update the password hint.


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mySettings mySettings is a time-saving feature of myTNT, which allows you to store frequently used information. Information such as delivery addresses are saved here and automatically appear within the appropriate field i.e., the saved delivery address will appear within the delivery details field on the Create a Shipment screen. However, if you wish to enter new information, to replace the automatically generated entry, you can do so at any time without needing to return to mySettings.

Select the Sender Address from the drop-down box.

If you regularly send shipments to the same address, you can enter the address in the Address Book. If you have already entered this information, open the Address Book and select the address required.

Selecting Autosave will ensure that any address entered will be saved.

If you have an alternative collection address that you regularly use, enter the details in the Address Book for future use.

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mySettings (continued) You don’t need to enter any information within mySettings, however, entering and saving information can help you to save time in the future.

Important Note: Information recorded within mySettings can be changed at any time when creating a shipment (see below).

Information input requirements change within myTNT according to the options that you select i.e., sending documents requires less information than sending non-documents.

Enter commonly used sending details.


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mySettings (continued)

The Australian Unit of Measurement standard is metric.

Select your preferred service. You may only select a service if you have entered the addresses that you normally ship from and to.

If you regularly prepare your shipments a number of days prior to collection, you can specify the number of days that you wish to defer collection here.

For Products and Goods (non-document) shipments, it is necessary to accompany the goods with a Commercial or Pro-forma invoice. If you select this option, myTNT will automatically produce the invoice.

If you have a standard reference, enter it here. You can use this reference to track your package later. Alternatively you can have myTNT prompt you to enter your reference while you are creating your shipment.

Enter any special instructions here that you would like to appear on the address label.

Enter the currency that you normally use.


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mySettings (continued) After using myTNT for a while you may wish to rearrange myTNT to suit your individual needs, e.g. you can nominate the page within myTNT that you wish to appear first. Depending on the way that you work, you might prefer to access the Get a Quote screen before other screens. It’s up to you.

myTNT will always print the minimum number of documentation sets required for the shipment. However, if you wish to maintain copies for you own records, enter the number of additional copies that you require.

myTNT can send emails to interested parties.

Any special information that our driver may need to collect your shipment may be entered here.

Enter the times that you are available for TNT to collect your shipment.

You can choose to print directly to the printer without viewing the documentation preview/ popup.

Select the page you wish to appear when you enter myTNT from the drop-down box.

There are 4 options for printing the domestic services Routing Label.

• Default

• A4 Single will print to plain paper

• A4 2 Part will print to TNT provided 2 part laser printer compatible stationery

• Thermal will print the label to a thermal label printer on TNT provided peel out POD thermal label rolls and the consignment note to plain paper. (See page 32 for suggested printer settings)

Enter your message text here to be included in the myTNT generated email sent to the collection addressee. The email will include the shipping documents for the collection addressee to print and place with the freight being collected by TNT.


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Address Book myTNT contains a handy address book to store all of your frequently used addresses. These addresses may be shared with other registered users only if you elect to share your address book (see page 6 for details). You may also have access to the stored addresses of those registered users that share your address book.

myTNT has four address types, Sender, Receiver, Collection & Delivery. Select the type that you need to use.

Simply select the triangle icon to change the order in which the addresses appear.

If you can’t see the address that you want, simply use the search function.

If most of the details of the address you want to enter are the same as the one that you have already, select the one that you want to use and copy it.

You can import addresses from other address books or address files using the import function.

You can obtain a quote by selecting an address from your address book and then select Get a Quote.


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Address Book- Adding Addresses You may enter address information from the Address Book at any time. myTNT will store up to 2000 addresses in total. The sender addresses are pre-set at registration and cannot be altered or deleted. A collection address should only be used if it is different from your Sender Address. For example; if your goods are being collected from another company, that company will need to have the shipping documentation sent to them using Carriage Forward. If they do not have a TNT account number, they will be required to conform to TNT’s Unknown Shipping Policy (see myTNT’s Terms and Conditions). Sender and Collection addresses need to be in the same Country.

Important Note: When you save the address, myTNT will check the details to determine if the address is valid.

Select the address type that you require.

Add the details for your address, be sure to fill in all of the mandatory fields (marked with *).

If you wish to start again simply Clear Fields.

If you don’t wish to save the address details select Cancel.

When you are satisfied with the data that you have entered select Save.


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Address Book- Add from Create Shipment You can save address information after entering it within the Create a Shipment process. If you wish to save each address used you can instruct myTNT to automatically save addresses to your address book by updating your preferences in mySettings (see page 11).

Important Note: You can change the address for this shipment without saving it or you can save the new address for future reference.

When searching for addresses you can use the Short Reference, or simply select an address from the address book. Note: The short reference field is case- sensitive.

If you want to keep an address that you have entered or changed while creating a shipment, just select save.


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Address Book – Import Addresses You can choose to import up to 100 addresses per import from a comma delimited address file in a pre-defined layout (see example below).

Select the file to be imported.

Start the import by selecting import. myTNT will show you the progress of the import, and the details of any errors encountered. The records in error will be rejected and can be imported once they are corrected.


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Create Shipment – Address and Package Create Shipment will take you through all of the necessary steps necessary to ensure that your package is collected and delivered on time and in perfect condition. The first step is to provide details about who is sending the package, and a little about what is being sent.

Select the sender company from the drop-down list

If the shipment is to be collected from a different address, enter the collection address here. If the collection is from the sender address, there is no need to add the address here.

Select Documents Only if your goods are documents or they are not dutiable (International). Select Products/Goods if your shipment has a commercial value. If you select Products/Goods more information will be requested from you.

If you enter a reference here, you will then be able to track your shipment.

Enter details of the company that you are sending your shipment to. You can enter the short reference in your address book and select find addresses or you can simply type in a new address and save it to your address book.

If the shipment is to be delivered to a different address, enter the delivery address here.


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Create Shipment – Address and Package (continued) If you selected Products/Goods, the screen layout will change and more information will be requested from you.

If you selected to ship only one package all of the details can be entered on this page.

If you choose to ship more than one package, myTNT automatically displays a new button so that you can enter multiple package details on another screen.

Enter all of the package details on this screen. When you are finished, a summary of your input will appear on the previous screen.


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Create Shipment – Service and Collection The services available in the Service drop-down box are dependent on the Country selected in the Receiver address.

Services – International

If you said that your shipment contains Documents (see page 20), the Service drop-down box will offer international services available for document consignments.

If you said that your shipment contains Products/Goods (see page 20) the Service drop down box will offer international services available for non-document consignments.

Select a Service Option by ticking the box (if required).

Enter the Shipment Value and select the currency of the Shipment Value.


Select to use your own Commercial Invoice or create one with myTNT.

Select your Terms of Payment. Receiver Pays is available when you have stored the TNT account number of the recipient in the Receiver Address record.


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Create Shipment – Service and Collection (continued)

Services – Domestic

Advanced Shipping Notification

Select the Service you require **.


Enter the Shipment Value if you have selected an Extended Warranty Class

Click this link to see detailed information on Extended Warranty.

Select Get a Quote if you would like to see the Transit Time and the estimated cost.

** Important Available Domestic Service offerings are dependent on the Pick-Up Cut Off time for the Sending or Collection address suburb. The Internet Booking Pick-Up Cut Off time is 1 hour prior to the ring in Cut Off Time. Services available after the Internet Booking Pick-Up Cut Off time may be limited. If the Service you require is not available, return to the previous page and book your consignment collection for the next working day.

Select your Terms of Payment. Receiver Pays is available when you have stored the TNT account number of the recipient in the Receiver Address record.

You can send an email message to your shipping partners (by entering their email address and checking the ASN box) to tell them that a package has been shipped.

If you entered an email address for the receiver in the Receiver Address record, the email address will appear here.


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Create Shipment – Service and Collection (continued)

Collection Details If you use TNT regularly you can arrange to have a Regular Collection. If you have a Regular Collection, there is no need to arrange one here unless it is a special request. Contact the TNT CIT Helpdesk on 1300 851131 to turn on the Regular Collection flag in myTNT.

myTNT will automatically provide information about your existing collections.

Enter your details here to arrange a new collection.

Enter any special instructions about your Collection request here

A Regular Collection is denoted by RC next to your company name and address.


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Create Shipment – Documentation International Commercial Invoice If you have enabled myTNT to produce Commercial Invoices for your International shipments, and a commercial invoice is needed, myTNT will prompt you to provide the additional information required.

Important Note: In some circumstances myTNT will not be able to recognise that it needs to produce a commercial invoice. You can force myTNT to produce a commercial invoice by placing a tick in the Create Commercial Invoice box in Create a Shipment.

To save time, myTNT can store the details of your articles so that you can simply select them the next time that you need them.

View Invoice gives you a chance to view the invoice before myTNT prints it for you.

Create your invoice by adding new articles on the left hand side of the page and then add them to the invoice on the right.

Input the No. of Units as Totals or per unit. Example – sending 100 widgets in 1 package, consignment weighs 10kg and is valued at $10 AUD Input As Totals No Units: 100 Net Weight: 10kg Value: $10 Input Per Unit: No Units: 100 Net Weight: 0.10kg (total is 100 widgets @10g each=10kg Value: $0.10 (total is 100 widgets @ $0.10each=$10)

The Total Weight must be the same as you entered on the Address and Package screen and the Value for Customs must be the same as you entered on the Service and Collection screen.


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Create Shipment – Documentation Once you have entered your shipment data, myTNT will confirm your request and advise you about what documentation is required. If you are satisfied with the request simply select Finish.

myTNT will confirm your shipping request.

myTNT will advise you about any documentation that is required

Place a tick in this box to confirm that you accept TNT’s Terms and Conditions; you can save time by opting to accept myTNT’s Terms and Conditions in mySettings.

When you are satisfied with the shipment details select Finish to confirm your request.


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Create Shipment – Confirmation myTNT will automatically generate all of the documents that you will need to ship your package. The print option is available after you have confirmed each shipment, or if you are creating several shipments you may prefer to print them at a later stage from the Shipping Manager. If you wish to keep copies for your records, you can instruct myTNT to print more copies by updating your preferences in mySettings.

Note: if a collection has not been properly arranged, the below message will be displayed.

The collection request could not be made. Please contact TNT to arrange a collection

If you receive this message your collection request has been confirmed.

If you think that you may need to print your documentation later you can do so within Shipping Manager. If you select Print Later, you will be directed to the Create Shipment screen.

If you select Print Now myTNT will print your documentation and direct you to Shipping Manager.

This screen shows your Collection Booking Number. Please note down the Booking Number or Print Above Information in the event you need to speak to Customer Service about your booking. Note: The Booking Number appears only on this screen.

If you have entered a different Collection Address, ensure you have an email address for the collection addressee for myTNT to email the consignment documentation to them for them to print and place on the freight (Carriage Forward).


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Create Shipment – myTNT E-mail Documentation

Confirmation of the Collection Address details.

E-mail Address from the Collection Address if you entered it there, or you can enter it now

Enter your message text here to be included in the email. The email will include the shipping documents for the collection addressee to print and place with the freight being collected by TNT.


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Create Shipment – Print Before printing your documentation, myTNT will usually provide you with a preview. If you need to send the documentation to another location, you can print the documentation to a file using the standard printer window (below). If you have chosen direct printing in mySettings, no preview will be displayed.

Example of International documentation


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Create Shipment – Print continued Domestic Routing Label – Default & A4 Single

Example of Domestic documentation ‘default’ & ‘A4 Single’

Page 1 – Label Place in sticky window and attach to freight (1 label per item).

Page 2 – Consignment Note

Your driver will sign the consignment note as your receipt that the goods have been collected. Retain for your records.

Settings for domestic Routing Label as selected in mySettings.


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Create Shipment – Print continued Domestic Routing Label – A4 2Part


Example of Domestic documentation ‘A4 2Part’

Label(s)

Peel off and attach to freight (1 label per item)

Consignment Note

Your driver will sign the consignment note as your receipt that the goods have been collected. Retain for your records.


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Create Shipment – Print continued Domestic Routing Label – Thermal


Example of Domestic documentation ‘Thermal’

Label(s)

Peel off and attach to freight (1 label per item)

Consignment Note

Will print to plain paper. Your driver will sign the consignment note as your receipt that the goods have been collected. Retain for your records.

Example of thermal label printer settings. Utilising a Zebra LP2844-Z printer with the ZDesigner print driver. Orientation: Portrait Size: 4.00in x 6.00in label Unprintable Area: 0.00


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Shipping Manager You can view and manage all of your shipments using Shipping Manager in myTNT. Shipping Manager can tell you which shipment documentation has been printed and amend any shipment details that need to be changed.

You can view up to 90 days of your shipping history.

This symbol indicates that the shipping documentation has not been printed.

Shipment details can only be amended if the shipping details have not been printed. After the details have been printed you can view the documentation.

If you want to create a shipment with similar details, simply select the original and copy it. You will then need to amend the details in Create Shipment.

This symbol indicates that the documentation has been printed.

You can view up to 90 days of your shipping history.


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Shipping Manager (continued) If you have a number of shipments to make, or if you have amendments to make to your shipment before it is collected it may be more convenient to print your documentation at the same time from the Shipping Manager.

You can print all of the documents for a shipment, or if you need to reprint a specific document, you can select it from the drop-down box. Place a tick in the box next to the shipment that you need and simply Print. The address label is printed to the default printer over the Internet.

Print options for international consignments

Print options for domestic consignments


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Shipping Manager (continued) You can delete a shipment at any time up until the point that you print the documentation. If you wish to cancel a shipment after it has been printed you will need to contact Customer Service on 13 11 50.


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Shipping Manager (continued) You can view and manage all of your shipments using Shipping Manager in myTNT. In Shipping Manager, you can see which shipment documentation has been printed and amend any shipment details that need to be changed.

You can track shipments by selecting the shipments that you require by selecting Track.

You can get an estimated cost and transit time for a shipment by placing a tick against the shipment required and selecting Get a Quote.


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Get a Quote myTNT is able to provide you with a quotation based on the information that you provide about any shipment that you may wish to send. myTNT can give you an indication of the cost, available services and the time it will take to deliver your shipment. You can then select the service that you need and use it to create a shipment.

Enter the delivery and shipment details then select Submit …and myTNT will tell you: available services, estimated cost and the delivery date and time.

Available Services

Estimated Cost

Delivery Time/Date


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Tracking As a registered user of myTNT, you can track your myTNT shipments in three ways: 1. Enter one or more consignment note numbers 2. Enter one or more references 3. Access the tracking status of shipments

To track your shipments select the consignment note number or your own reference and then enter up to 50 records.

If you wish to view the status of your shipments for a specific country select Track by Account Number and choose the criteria from the drop-down boxes.

If you wish to track the same shipments myTNT can remember them for you, just check the box.


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Tracking (continued) The Tracking screen can provide detailed information (as displayed below). If you wish you can email the status of a shipment to other interested parties.

Double click on the consignment number to obtain the detailed status.

To email the shipment status, place a tick in the box next to the consignment that you wish to choose and select Email. You will then need to enter the email address of the intended recipient.


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Tracking (continued) It is possible to drill down and view additional details about the consignment including individual status information.

Select any of the options displayed here to view further information including: shipping summary; sender details; receiver details; package details and shipment details.


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Quick Links The Quick Links Drop-Down Menu (below) allows you to move between frequently-used screens. Quick Links also enables you to access the site map and change your password.

myTNT Site Map


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Help

myTNT’s Help menu provides help in the form of the following documents (as indicated above): 1. myTNT User Guide – a detailed step-by-step tutorial about how to use myTNT 2. A-Z Guide- contains handy definitions used within myTNT and the shipping industry 3. About TNT- contains information about the myTNT application

Logout

myTNT is a secure environment. It is always best practice to use the logout button to leave myTNT. myTNT will also prompt you to complete any tasks that you may have forgotten to complete.